Electricity & Gas Providers in Australia
An overview of 1st Energy, electricity retailer in Australia and first competitor to enter the energy retailer market in Tasmania. Information about electricity and gas offers, how to sign up, 1st Energy contact information, and reviews of 1st Energy.
An overview of ActewAGL, energy distributor in ACT and NSW. Includes gas and electricity offers, solar panel information, as well as how to subscribe, cancel and move with ActewAGL, and information on how to pay a bill.
A guide to AGL energy provider in Australia, with an overview of all AGL offers for gas, electricity, and solar power, in addition to AGL smart home offers. Information on how to get in contact with AGL customer service with AGL Anytime 24/7 to subscribe, cancel a plan, move house, or pay a bill.
An overview about Alinta Energy in Australia, including details about gas services, contact information, and how to subscribe in Western Australia as well as information about gas and electricity plans, and how to contact, for customers in Queensland, New South Wales, Victoria, and South Australia.
A complete overview of Amaysim Energy in Australia. Information about gas and electricity offers, how to subscribe to an energy plan, contact information for Amaysim, paying an Amaysim bill, reviews, and Amaysim Account online and on the app
A guide to Aurora Energy, historic energy provider in Tasmania. Find information about electricity and gas offers, Aurora Energy’s solar power feed-in-tariffs, how to subscribe to Aurora Energy, and how to contact Aurora Energy to pay bills and cancel a subscription.
Information about Click Energy, a predominantly online energy provider in Australia. Find details about electricity and gas offers, information on how to subscribe and move with Click Energy, customer service contact information, and information on how to pay bills.
A guide to DC Power Co, newest energy provider in Australia. Information about electricity and gas offers, solar energy feed-in-tariffs, contact information, reviews of DC Power Co, and DC Power Co online and app.
An overview of Diamond Energy, one of the leading renewable energy providers in Australia. Includes informational about electricity offers, renewable offers, solar discounts, as well as how to subscribe to Diamond Energy and Diamond Energy reviews.
A guide to Dodo energy services in Australia. Information about gas and electricity plans, as well as information on how to subscribe, contact information for Dodo customer service, moving house with Dodo energy, how to pay a Dodo energy bill, and customer reviews of Dodo energy.
A guide to Victoria-based energy retailer Elysian Energy. Information about electricity offers, customer service contact information, how to sign up, moving with Elysian Energy, and customer reviews.
A guide to Energy Locals, innovative energy company in Australia. Find information about Energy Local’s electricity offers, how to contact Energy Locals customer service, as well as reviews.
An overview covering EnergyAustralia, which details information about gas, electricity and solar plans and services. A list of information on how to subscribe or cancel your plan, move house with EnergyAustralia, and get in touch with customer service.
An informative guide to Enova Energy, green energy provider in Australia. Find information about Enova Energy offers, as well as their community initiatives, contact information, information on how to subscribe to Enova Energy, or cancel or move with the provider, as well as how to pay a bill, and Enova Energy reviews.
A complete guide to Ergon Energy, energy provider and distributor in Queensland, Australia. Information about Ergon Energy’s offers, how to contact customer service, how to pay a bill, and more.
A guide to Lumo Energy, energy provider for Victoria and South Australia. Information on electricity and gas offers, how to subscribe, contact information, how to pay a Lumo Energy bill, and customer reviews of Lumo Energy.
A guide to Momentum Energy in Australia, which outlines offers available in Victoria, New South Wales, and South Australia. Information about how to contact Momentum Energy customer service, subscribe to a plan, move with Momentum Energy, and pay your Momentum Energy bill.
An overview about Origin, an energy provider in Australia, which details gas and electricity plans and services, as well as information about LPG and solar energy options. A list of information on how to contact Origin customer service to subscribe, cancel, or switch plans.
Powerclub, wholesale electricity retailer in Australia. Electricity offers, solar feed-in-tariffs, contact, how to subscribe, how to pay a bill, moving, and Powerclub reviews
A guide to Powershop, Australia’s greenest energy company. Information about electricity, gas, and renewable options, as well as contact information, reviews, how to subscribe, and more.
ReAmped Energy in Australia. Energy offers, contact information, how to subscribe, reviews of ReAmped Energy, and information on how to pay an energy bill NSW
Red Energy, energy provider in Australia. Electricity, gas, and solar options, how to contact Red Energy, pay a bill, subscribe, cancel, or move house.
A guide to Simply Energy in Australia. Information on offers available by state, contact information, how to subscribe, moving with Simply Energy, reviews, and more. VIC
A guide to Sumo, energy and broadband provider in Australia. Find information on Sumo’s energy offers, and bundles, as well as Sumo’s solar energy options. Includes information on how to subscribe to an energy plan or bundle, how to contact Sumo, paying a Sumo bill, and customer reviews of Sumo
A guide to Tango Energy, electricity provider in Victoria, Australia. Find electricity rates, Tango Energy reviews, how to contact customer service, information about how to subscribe to Tango Energy, and how to pay a Tango Energy bill
The Australian energy market might seem complicated, but Selectra is here to help. How do you choose the best energy provider? What tariff is right for you? And what exactly is the NEM? Let’s keep reading below to find out more about the current, and future, status of energy in Australia.
What is the NEM?
The National Energy Market (NEM) is the government-controlled network of institutions that make up the majority of the Australian energy market, from generation to distribution and consumption. The NEM stretches from Queensland to South Australia and includes New South Wales, Victoria, the Australian Capital Territory, and Tasmania, with parts being adopted by Western Australia and the Northern Territory.
Outside of the NEM, customers don’t have the same freedom of choice when it comes to their electricity or gas provider. While customers in Western Australia, for example, don’t have many choices when it comes to electricity, natural gas is fully contestable and deregulated. Customers in the Northern Territory face a similar issue with having the choice of three providers, all of whom offer similar rates and services.
Energy actors in Australia: The Generators
Generators meet the needs of consumers within the NEM through the generation of energy. Generators use a number of energy generation methods to achieve this goal. While coal energy is still most common when it comes to energy generation, more and more electricity is being created through renewable resources including hydropower, wind power, and solar power.
Energy providers in Australia
Within Australia, there are over 30 retail energy providers to choose from which can make it difficult to find the best energy provider to fit your needs and lifestyle. Depending on your needs, you might choose the cheapest energy supplier, the greenest, or the most highly rated. Energy suppliers can be divided up into The Big Three, Tier 2, and smaller providers.
When choosing the best energy provider, customers have the right to see how each plan compares to the Default Market Offer or Victorian Default Offer. These default offers are used as reference prices, set by the government, to show how much more or less you’ll pay on a supplier’s offer. While most supplier offers will be less than the reference price, factors such as pay on time discounts, feed-in-tariffs, and the tariff you choose will all play a role in exactly how much you save when switching.
The Big Three gentailers - Origin, AGL, EnergyAustralia
The three biggest electricity providers within the deregulated areas of the NEM, Origin Energy, AGL, and EnergyAustralia, are also known as gentailers, meaning energy retailers who also generate their own energy. These three energy providers (known as The Big Three) are the largest and most historic energy providers in Australia.
Many opt for The Big Three when choosing their provider, as their household name status means security in knowing you’ve chosen an energy provider that is going to last in an increasingly competitive market. In addition, due to the Big Three’s status as gentailers, they can often offer competitive rates and flexible plans which makes them an attractive option when choosing the best energy supplier for you.
Tier 1 energy providers
In addition to the Big Three energy providers in Australia, a few more make the cut as Tier 1 providers. A Tier 1 provider is any energy provider that holds more than 10% of the market share in any network region. Alinta Energy, Simply Energy, and the combined Lumo and Red Energy (owned and operated by Snowy Hydro) all hold enough market share to be considered Tier 1. While they might not have the same brand-name recognition as one of The Big Three, choosing a Tier 1 energy provider means knowing they are a competitive option in an increasingly crowded energy market.
Tier 2 energy providers
Tier 2 energy providers are those that hold less than 10% of the market share within a network region. As more and more Tier 2 energy providers join the NEM, customers are seeing them as an attractive alternative to one of the big-name providers.
Often, Tier 2 energy providers offer more niche energy options, including unique selling points such as wholesale electrcity subscription services like PowerClub or Energy Locals, 100% green energy in the case of Diamond Energy and Powershop, or unique community project initiatives such as those headed by DC Power Co and Enova Energy.
Choosing the best energy provider
Choosing the best energy provider for your needs and lifestyle is a personal decision. Thankfully, within the NEM it doesn’t need to be hard and with Selectra, we can make the process even easier. Whether you want the cheapest electricity option available in your state, a high solar feed-in-tariff, or 100% renewable energy, Selectra can help you make the switch.
Different energy tariffs explained
In addition to choosing the best energy provider for you, it can be difficult to choose the energy tariff that’s right for your lifestyle. All tariffs come with a daily supply charge measured in cents/day, in addition to usage charges measured in cents/kWh.
The most common energy tariff is the flat-rate tariff. With the flat-rate tariff, customers are charged one standard supply charge and one usage charge, no matter the time of day or appliance used.
The usage rates on a flat-rate tariff are usually lower during peak hours than other types of tariffs, which makes it a good choice for consumers who use a lot of energy during peak hours such as weekday evenings.
Sometimes, flat-rate tariffs run on tariff blocks, meaning you are charged one rate for the first kWh consumed, another tariff rate for the next block of kWh consumed, and a third rate for the rest of the electricity consumed in a day. Different energy providers will have a different number of tariff blocks, but most usually have three.
Time-of-use tariffs have different usage charges throughout the day, depending on the demand of the energy grid. Most time-of-use tariffs are divided into three different price points:
- Peak - When energy costs the most, usually during the evenings from Monday to Friday
- Off-peak - Cheapest energy rates, usually apply overnight and on weekends
- Shoulder - Energy costs less than peak but more than off-peak, which usually applies in-between peak and off-peak times
Customers who opt for a time-of-use tariff will need a smart meter or a standard meter that measures electricity consumption at different times of the day.
A time-of-use tariff is a good choice for customers who are out a lot during weekday evenings or stay at home during the day. Customers who often do their laundry or run their dishwasher on the weekends might also benefit from a time-of-use tariff.
Controlled load tariffs are tariffs applied to a single appliance such as hot water, electric heating, or underfloor heating. These appliances are charged separately from the rest of your energy consumption and often have a separate meter. Controlled load appliances usually run overnight or during off-peak consumption which allows the individual rate of these appliances to be lower.
How to switch energy providers in Australia
Switching energy providers in Australia is relatively easy, and Selectra helps make it even easier. While most energy providers no longer offer lock-in contracts (meaning no more exit fees), you may still have a connection and/or disconnection fee through your energy distributor if moving to a new home or developing a new property. The exact connection/disconnection fee differs depending on your distributor.
Customers can switch their energy provider online or over the phone, either directly with the energy provider or through a comparison service like Selectra. You’ll probably need to provide some form of identification to check credit eligibility in order to get the best prices available.
When you switch energy providers, you don’t need to worry about losing access to energy during the switch. Since your distributor is the one actually providing energy to your house, the service will not be cut out while you transfer to a new provider. You also don’t need to worry about paying to switch, outside of the connection/disconnection fee if you move house or any exit fees laid out in your energy contract.
What to do if my energy stops working?
Energy distributors are the ones tasked with maintenance and repair of the energy infrastructure, so it’s important to know your distributor in the event of an unscheduled blackout, fallen line, or any disruption to your services. If your energy stops working, they are the ones to call. Your energy distributor can be found on your energy bill, along with a phone number to call in the event of an emergency.
In cases of dire emergency, where loss of life or damage to property is imminent, dial emergency services at 000
It’s also important to know your energy distributor to keep up-to-date on all scheduled repairs and maintenance services which might affect the supply of energy to your home. Most distributors will report any network issues, as well as scheduled maintenance on their websites.
The future of energy in Australia
The energy market in Australia is changing in dramatic ways. As more energy providers enter the competition, as the price of renewable energy drops, and as technology becomes a bigger actor within the energy market, you can expect a lot to change in the next 5 to 10 years.
Switching to smaller providers
While The Big Three continue to dominate the market, more and more consumers are making the switch to smaller and greener energy providers. These smaller, newer, and greener providers are often considered more innovative, whether it’s through how they conduct their business or how they engage with the community.
Switching to greener energy
With the demand for green energy increasing and the price of renewable energy at both a provider and residential level dropping, you can expect to see renewable options become the norm. In 2019, Canberra became the first city in the Southern Hemisphere to go 100% renewable, paving the way for the rest of the country to follow suit.
Technology and energy together
Technology will continue to play an important role in the future of the energy market, giving customers more authority over their energy bills and usage. Even now, energy providers are encouraging customers to take an active role in their energy consumption either through monitoring usage or with alerts that let you know when demand on the grid (and therefore the cost of electricity) is high.
While all this can seem overwhelming, Selectra can help you to keep up while helping you switch.