Blue NRG is a dedicated energy provider specializing in business electricity plans across Australia. Launched in 2012, Blue NRG focuses on providing tailored energy solutions that help businesses manage their electricity needs efficiently and cost-effectively. Here, youâll find information about Blue NRG plans and deals they offer, their solar energy solutions and feed-in tariffs, and customersâ own thoughts in their Blue NRG reviews. Is Blue NRG any good? Keep reading our guide to find out.
Blue NRG Review of Plans by State
Blue NRG plans focus heavily on incentives and perks for different membership programs.
Though not available in every state, Blue NRG electricity and gas plans offer different rates and discounts, as well as perks for membership programs, to customers across Australia.
Want to see if our Blue NRG review is for you? Check out our summary of where Blue NRG electricity and gas is available below:
State | Blue NRG Electricity | Blue NRG Gas |
|---|---|---|
| New South Wales | ||
| ACT | ||
| Victoria | ||
| Queensland | ||
| South Australia | ||
| Western Australia | ||
| Tasmania | ||
| Northern Territory |
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Review of Blue NRG Plans
Blue NRG has many different electricity and gas plans available across Australia and the NEM.
Some plans require you to meet certain eligibility requirements, such as membership to a certain program, but one of the advantages of Blue NRG is that there is something for everyone.
All Blue NRG plans have the following:
- Great electricity rates
- No merchant fees on credit card payments made under a direct debit arrangement
- No lock in contract
- Monthly e-Billing
- Access to the My Account portal
- Smart Bills â combined bills for multiple accounts
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Blue NRG Rates
Blue NRG offers different plans and rates in the states they retail in.
Here, you can continue reading to find the Blue NRG rates for your state. Itâs important to remember that the rates and discounts available in your state may vary depending on your distribution network. Blue NRG rates and plans are subject to change.
| State | Charge Type | Rates ($ incl GST) per kWh |
|---|---|---|
| VIC | Peak | $0.4045 |
| VIC | Off Peak | $0.3077 |
| NSW | Peak | $0.4407 |
| NSW | Off Peak | $0.3428 |
| QLD | Peak | $0.4948 |
| QLD | Off Peak | $0.2770 |
| SA | Peak | $0.4154 |
| SA | Off Peak | $0.2778 |
The peak period is from 7:00am â 10:00pm (local GMT+10 time) on business days, and the off peak period is at all other times.
Business Services at Blue NRG
Blue NRG provides a range of energy solutions designed to help small and large businesses optimise their energy usage and reduce costs. Hereâs an overview of the services offered by Blue NRG:
My Account
All Blue NRG customers gain access to the âMy Accountâ portal. This platform allows customers with a smart meter to monitor their electricity usage by year, month, week, or day. This feature helps businesses identify when they are using the most electricity. In addition to usage tracking, the Blue NRG My Account offers 24/7 access to self-service tools such as downloading invoices, updating contact details, and setting email alerts for when electricity usage exceeds a preset amount.
Electric Vehicle Chargers
Blue NRG provides electric vehicle (EV) charging solutions for business premises and home offices. Through their ChargeMate offer, business customers can rent an EV charger for $30 a month. These chargers are installed and rented directly through Jet Charge and are compatible with all EVs sold in Australia. The installation fee for an EV charger is approximately $750, which is not included in the monthly rental fee. Blue NRG claims this infrastructure can charge an EV three times faster than a standard charger.
Energy Health Check
Blue NRG also offers energy health checks in partnership with the independent energy consultant, Empower. This service includes a desktop assessment to identify areas where your business is consuming the most energy and suggests solutions to reduce or offset these costs. Blue NRG reviews your businessâs energy usage, including any solar exports and generational assets, to determine potential savings. They also compare your network tariff details to identify cheaper alternatives. An energy health check costs about $400, and businesses must use over 20MWh of electricity per year to qualify for the assessment.
Energy Management System
Blue NRG customers can also benefit from an energy management system for their business. This bundled service includes a smart hub that records and collates energy usage data. Using a mobile app, customers can access this information to identify potential energy cost reductions. The package also includes smart plugs and controls to manage individual appliances' energy usage.
According to Blue NRG, the energy management system offers benefits such as solar optimisation, demand management, and load scheduling, helping businesses take advantage of peak and off-peak periods. Blue NRGâs business energy services aim to help companies manage their energy consumption efficiently and cost-effectively. From detailed usage tracking and EV charging solutions to comprehensive energy health checks and management systems, Blue NRG provides a variety of tools to support businesses in their energy optimisation efforts.
Blue NRG Solar Review
Blue NRG offers a number of green and renewable energy options for environmentally-minded Australians, including solar PV installations, solar battery storage, a solar hot water program, and a solar feed-in tariff.
Blue NRG does offer a solar feed-in tariff to customers with solar panels, though they donât offer a premium solar feed-in tariff at this time. Blue NRG feed-in tariffs, like other energy providersâ, have been reduced over the years as more and more Australians invest in solar energy and export renewable energy back to the grid.
While not an accredited solar installer like other energy providers such as AGL or Origin Energy, Blue NRG can help facilitate your transition to a more renewable source.
Below, you will find the Blue NRG feed-in tariff available in your state.
| State | Blue NRG Feed-in Tariff |
|---|---|
| New South Wales | 5.0c / kWh |
| Victoria | 4.9c / kWh |
| Queensland | 5.0c / kWh |
| South Australia | 5.0c / kWh |
Valid September 2024.
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Sign Up for Blue NRG
To sign up for a Blue NRG gas or electricity plan, you can call Blue NRG by dialling 1300 599 888 to discuss the different plans and options with their customer service team. You can also use their easy-to-use website to browse the different energy plans and sign up online in just minutes. You will have to provide your new or existing address, NMI number, name, date of birth, email, phone number, and proof of identity.
Existing customers can also easily change their Blue NRG plan online, all you have to do is select a new energy plan from the options available at your address and provide a few details like your name, date of birth and customer number.
Blue NRG Contact Number
Blue NRG can be contacted by phone, email or live chat.
If you want to contact Blue NRG online you can contact Blue NRG Live Chat from 8am to 8pm, Monday to Friday. Or, if you prefer, you can email Blue NRG at info@bluenrg.com.au.
Depending on your situation, the Blue NRG contact number you need to call can differ. Below, you will find a summary of Blue NRG contact methods for each department, along with the business hours available to contact Blue NRG.
| Blue NRG Contact Method | Blue NRG Contact Information |
|---|---|
| Phone Number | 1300 599 888 Mon-Fri: 9am-5pm |
| Fax | 1300 881 903 |
| Postal Address | Blue NRG Pty Ltd, PO Box 24390 Melbourne, VIC 3001 |
| Email for General Enquiries | [email protected] |
| Email for Sales | [email protected] |
Blue NRG MyAccount Manage all your Blue NRG services and account online or with the Blue NRG MyAccount app including billing and payments, tracking your energy usage, and getting financial support.
If you have an issue or need to report a problem, you can do so by submitting a complaint to Blue NRG. This can be done via any of the contact methods listed above.
Blue NRG Bill Payments
As a major energy provider in Australia, Blue NRG offers flexible billing and payment options for Blue NRG bills. Below, you will find all available payment methods:
- Credit Card: You can pay your bill online using your Credit Card. We accept VISA, Mastercard, and AMEX payments
- Direct Debit: Set up Direct Debit through My Account to ensure you never miss a payment. Signing up for Direct Debit is fee-free
- By Phone: You can pay your bill via the Blue NRG 24/7 phone service. They accept VISA, Mastercard, and AMEX payments.
- By Mail: Send your cheque along with your payment slip to: Blue NRG Pty Ltd. PO Box 24390 Melbourne, VIC 3001
For assistance in understanding your Blue NRG bill, please refer to their Bill Explainer page for detailed information. If you are experiencing financial hardship and are having trouble paying your Blue NRG bill, please review our Financial Hardship Policy for support options. If you want to set up direct debit for bill payments, you need to download the Direct Debit Request form and email it to our Customer Support Team at [email protected] to set up Direct Debit, or log into My Account to arrange it online.
Customersâ Blue NRG Reviews
Customersâ Blue NRG reviews are mixed across the web.
TrustPilot customers give Blue NRG 3.2 out of 5 stars, with 48% 5-star Blue NRG reviews currently published, from 381 reviews. On ProductReview, Blue NRG is rated 1.0 out of 5 stars, from only 6 Blue NRG reviews.
The biggest complaint customers seem to have is inexplicably high energy bills and an inability for Blue NRG customer service to resolve any problems. Some customers say that this is due to sudden increases in supply and usage rates, while others say Blue NRG wrongly estimates their gas or electricity usage.
Bertha says in their 1-star Blue NRG review on ProductReview:
We are one of the small business client with BlueNRG. The latest invoice told us that we have $487.5 for the National Energy Bill Relief program. As I know the maximum amount granted should be $650, we have created the billing enquiry ticket on 30 Apr 2024. It said someone will contact us within 5 business days. Oh 10 days already, no one reach us. I have email a few times, no reply as well.
Brad says in their 1-star Blue NRG review:
We notified BlueNRG that we were moving and set up a new account with them for our new address but for 3 months they have sent threatening letters about reporting our credit file and cutting our power at the old place. Doesn't matter how many times we explain we no longer occupy that premises. Cut the power and see if I care!!! If you mark my credit file ill see you in court!!
On the other hand, many customers have excellent experiences with the customer service at Blue NRG, even name dropping many of the helpful representatives. Customers who give 5-star reviews also mention the excellent prices and the clear setup and service that they recieve during the process.
Mal McKenzie says in their 5-star Blue NRG review:
Bryan Smith was excellent at handling all my enquiries, he patiently listened and knew all the information needed to swiftly establish what needed to be done. Easy to understand and polite. New account established in a very short time and yes, I have done this before many times so know how long it can take.
BlueNRG is Among the Cheapest Energy Providers in Australia!
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BlueNRG is Among the Cheapest Energy Providers in Australia!
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Blue NRG Review: The Verdict
In our Blue NRG review, itâs hard to say whether Blue NRG is any good as everyoneâs experience with their energy provider is different, so itâs best to do your research and choose a home utility provider based on your own householdâs circumstances as everyoneâs experiences will differ.
When it comes to Blue NRG, there is something to be said for their diverse range of energy products including multiple plans with benefits and deals across a number of different states, as well as a network of accredited solar installers and feed-in tariff available.
However, even for an energy provider, customers seem generally dissatisfied in their Blue NRG reviews. These customers often cite issues with getting in contact with Blue NRG customer service including frustrating wait times while on hold or getting hung up on, or problems when they need help with their energy accounts for things such as disconnections and cancellations.
Itâs hard to say whether Blue NRG is a good energy provider or not, as everyoneâs experiences are different. When comparing and switching energy providers, itâs important to do your own research to find the best energy plan for you and comparison services like Selectra can help.
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