Amber Electric Contact Information: Phone Number, Support & How to Switch
If you’re an Amber Electric customer or thinking about joining the innovative energy provider, having easy access to their support services is essential. Amber Electric is known for offering competitive pricing through its unique wholesale energy model, which allows customers to buy electricity directly from the wholesale market. Whether you need help with billing, urgent support, or just need to reach out for general inquiries, this page will provide you with all the key contact details for Amber Electric, plus helpful information about their self-service options via the Amber app.
Whether you're dealing with an emergency or just need a simple inquiry resolved, Amber Electric makes it easy to reach them through various channels. Plus, if you're looking for energy options that can save you money, our team at Selectra can help you compare Amber Electric’s plans and sign up with expert assistance.
Who is Amber Electric?
Amber Electric is an innovative Australian energy retailer that is transforming the way customers experience electricity pricing. Unlike traditional energy providers, Amber offers a unique wholesale energy model, which allows their customers to buy electricity at the wholesale market price. This means that Amber Electric customers are charged for energy based on what the energy market is actually paying for electricity, rather than a fixed rate with additional markups that most providers offer.
By purchasing electricity wholesale, Amber Electric offers flexibility and potential cost savings for its customers, particularly those who are able to use energy during times when electricity prices are lower. Amber’s model is designed to empower customers by giving them more control over their electricity consumption and spending.
In addition to their competitive pricing, Amber Electric is committed to excellent customer service and transparency. Through their app, customers can easily manage their accounts, track their energy usage, and access flexible payment options.
Amber Electric Contact Information
Here’s all the ways to contact Amber Electric for customer support, urgent help, and inquiries. You can reach them via phone, email, or use the self-service options in the Amber app. For more urgent issues, there are dedicated lines that ensure you get help quickly.
| Department | Contact Method | Availability |
|---|---|---|
| General Enquiries | Call (02) 5850 3858 | Mon–Fri: 9am–5pm |
| Urgent Support (Power Loss, Life Support, No Hot Water) | Call 1800 531 907 (Option 1) | Mon–Fri: 9am–8pm, Sat–Sun: 10am–4pm |
| Email Support | [email protected] | Any time (response within 2 business days) |
| Amber App Self-Service | In-app via the Amber App | Available 24/7 |
| Postal Address | Level 44/360 Elizabeth St, Melbourne VIC 3000 | N/A |
Amber Electric App Services
Amber Electric’s customer-focused approach goes beyond just phone support. The Amber App provides a range of convenient features that allow you to manage your account anytime, anywhere. By using the app, you can:
- Set up flexible payment arrangements
- Request a move-out or home move
- Update your contact and payment details
- View your account balance at any time
- Download your current and past bills
The app makes managing your energy account incredibly convenient, with self-service options available 24/7, so you don't have to wait for business hours to take care of your needs.
Urgent Support with Amber Electric
In the event of an emergency or urgent issue, Amber Electric provides immediate assistance through their dedicated support line. If you’re facing an issue like a power cut, loss of electricity when there’s no network outage, or problems with life-support equipment, Amber Electric has a dedicated team to assist you. You can reach them by calling 1800 531 907 and selecting option 1. The team is available:
- Monday to Friday: 9am – 8pm
- Saturday and Sunday: 10am – 4pm
Amber Electric aims to call back within an hour for urgent issues, ensuring that you get the help you need as quickly as possible.
For life-threatening emergencies, always call 000.
Email & Postal Support
For less urgent matters, Amber Electric offers customer support through email. If you need help with an inquiry, billing question, or general support, you can send an email to [email protected], and a member of their team will get back to you within two business days.
Prefer to send something via traditional post? You can reach Amber Electric’s headquarters at:
Amber Electric
Level 44/360 Elizabeth Street
Melbourne VIC 3000
Postal communication is useful for more formal inquiries or if you need to send in paperwork or documents.
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