General enquiries
(02) 5850 3858Billing & account help · Mon–Fri 9am–5pm
Customer service & contact
Customer service & contact
Amber Electric contact & support
Amber Electric is a predominantly online retailer, so most things can be handled in the app. For general enquiries call (02) 5850 3858 (Mon–Fri 9am–5pm); for urgent issues call 1800 531 907 and select option 1. Below we break down every way to reach Amber.
(02) 5850 3858 · general
Urgent: 1800 531 907
App self-service 24/7
Email within 2 days
In a hurry
The Amber contacts most people need
Tap any number to call or any address to email. Amber runs mostly online, so the app handles many requests 24/7.
Urgent support
1800 531 907Option 1 · power loss, life support
Email support
[email protected]Reply within 2 business days
Emergencies
000Life-threatening situations · 24/7
All Amber contact numbers
Search the Amber phone directory
Amber keeps things simple with a general line and a dedicated urgent line. Type what you need (e.g. "urgent", "billing", "emergency") to filter the list.
General enquiries
(02) 5850 3858Billing questions, account help and general support. Mon–Fri 9am–5pm.
Urgent support
1800 531 907Select option 1 for power loss, life-support equipment or no hot water. Mon–Fri 9am–8pm, Sat–Sun 10am–4pm. Amber aims to call back within an hour.
No Amber number matches that search. Try a broader term, or call the general line on (02) 5850 3858.
Prefer email? Reach Amber at [email protected] for any non-urgent matter. Hours shown are a guide and can change; check amber.com.au for the latest.
Emergencies
Amber urgent support & power outages
For an urgent issue such as power loss, no hot water or life-support equipment, call Amber on 1800 531 907 (option 1). For a network outage, it is your energy distributor who connects your home and fixes faults — find their number on your latest energy bill.
Serious danger to life or property
Emergency services
000Power loss, life support or no hot water
Amber urgent support (option 1)
1800 531 907Network power outage or fault
Your energy distributor
See your billEmergency number. For life-threatening emergencies, or if there is a serious danger to life or property, call the emergency services on 000 immediately.
Online & in writing
Contact Amber online or by post
Amber's customer-focused approach goes beyond phone support. The app handles most requests 24/7, and email or post suits less urgent or formal matters.
Amber app self-service
- Set up flexible payments: Arrange a flexible payment plan that suits you.
- Request a home move: Start a move-out or home move directly in the app.
- Update your details: Keep your contact and payment information current.
- View your balance: Check your account balance any time of day.
- Download your bills: Access current and past bills whenever you need them.
Email support
For billing questions, general support or inquiries, email [email protected]. A member of the team will get back to you within two business days.
Postal address
Amber Electric
Level 44, 360 Elizabeth Street
Melbourne VIC 3000
Post is useful for formal inquiries or sending paperwork.
Common questions
A Selectra expert answers your most common Amber Electric contact questions
For general enquiries call (02) 5850 3858, Monday to Friday 9am to 5pm, or email [email protected] (reply within 2 business days). For urgent issues, call 1800 531 907 and select option 1.
For urgent matters such as unexpected power loss, no hot water or issues with life-support equipment, call 1800 531 907 and select option 1. The team is available Monday to Friday 9am to 8pm and weekends 10am to 4pm, and aims to call back within an hour. For life-threatening emergencies, always call 000.
The Amber app lets you manage your account 24/7. You can set up flexible payment arrangements, request a home move, update your contact and payment details, view your balance and download current and past bills. It also provides real-time price and renewable-energy alerts.
Yes. Email [email protected] for billing questions, general support or inquiries, and a member of the team will reply within two business days.
You can write to Amber Electric at Level 44, 360 Elizabeth Street, Melbourne VIC 3000. Post is useful for formal inquiries or sending paperwork.
Sign up online at amber.com.au in a few minutes. Amber has no lock-in contracts or exit fees, so you can cancel any time by contacting customer support. See our Amber Electric review for the full picture.
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Amber's wholesale model rewards people who shift their usage. Compare it against other retailers that supply your address to find the plan that fits how you actually use electricity.