Blue NRG Contact Information
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Need to get in touch with Blue NRG? Whether you're looking for help with a business energy plan, want to report a complaint, or simply need to update your contact preferences, this guide outlines all the ways to reach Blue NRG's local support team. Plus, we explain how Selectra can help you compare electricity plans for your business or home.
Who Is Blue NRG?
Blue NRG is an Australian electricity retailer specializing in business energy solutions. Based in Melbourne, Blue NRG provides electricity plans to small and medium-sized enterprises, with a focus on transparent pricing, no lock-in contracts, and local customer support. Their streamlined business model is designed to meet the unique needs of commercial energy users while maintaining flexibility and reliability.
Blue NRG Contact Details
Blue NRG offers several contact channels depending on your enquiry type. Whether you need general assistance, want to discuss a sales enquiry, or need help with overdue accounts, you can reach them via phone, email, or post.
Below are the ways you can contact Blue NRG:
| Contact Method | Details |
|---|---|
| General Enquiries | 1300 599 888 |
| Email (General) | [email protected] |
| Sales Enquiries | [email protected] |
| Collections Team | [email protected] |
| Fax | 1300 881 903 |
| Operating Hours | Monday to Friday: 9:00am – 5:00pm (AEST/AEDT) |
| Postal Address | PO Box 24390, Melbourne VIC 3001 |
| Interpreter Services | Call 131 450 (TIS National) |
| No-Contact Requests | Phone or email [email protected] |
Complaints and Emergencies
For faults and electricity emergencies, Blue NRG recommends contacting your local electricity distributor directly. Distributor contact details can be found on your bill or on the Blue NRG website. If you need to file a complaint about your service or billing experience, you can do so by phone or email during business hours. Blue NRG’s team aims to resolve all complaints promptly and fairly.
Interpreter & Accessibility Support
Blue NRG provides access to interpreter services through TIS National for customers who prefer to communicate in a language other than English. To use this service, call 131 450 and ask to be connected to Blue NRG.
Customers with hearing or speech impairments can access Blue NRG through the National Relay Service by using the appropriate relay number and requesting to be connected to 1300 599 888.
Frequently Asked Questions - Blue NRG Contact
Who is Blue NRG?
Blue NRG is an Australian electricity retailer based in Melbourne that specializes in providing business energy solutions to small and medium enterprises with a focus on transparent pricing and local support.
How can I contact Blue NRG for general enquiries?
You can reach Blue NRG’s customer service at 1300 599 888 or by email at [email protected] during business hours Monday to Friday, 9:00am – 5:00pm (AEST/AEDT).
Who do I contact for sales enquiries?
For sales enquiries, email [email protected] to discuss business energy plans and options.
How do I get in touch with collections or billing?
For collections and overdue accounts, contact [email protected]. You can also send a fax to 1300 881 903.
What should I do in an electricity emergency or to file a complaint?
For faults and emergencies, contact your local electricity distributor directly (contact details on your bill). For complaints about service or billing, call 1300 599 888 or email [email protected] during business hours.
Does Blue NRG offer interpreter and accessibility support?
Yes, Blue NRG customers can use the TIS National interpreter service by calling 131 450 and requesting connection to Blue NRG. Customers with hearing or speech impairments can contact via the National Relay Service to reach 1300 599 888.
What is Blue NRG’s postal address?
Blue NRG’s postal address is PO Box 24390, Melbourne VIC 3001.
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