General enquiries
1300 599 888Mon to Fri, 9am to 5pm (AEST/AEDT)
Customer service & contact
Customer service & contact
Blue NRG contact details
The general Blue NRG contact number is 1300 599 888, open Monday to Friday from 9am to 5pm. Below you will find every way to reach Blue NRG for business energy support: general, sales and collections, plus interpreter and accessibility services.
1300 599 888 general line
Live chat Mon to Fri
Sales & collections email
Interpreter service
In a hurry
The Blue NRG contacts most people need
Tap a number to call. Blue NRG is a business electricity specialist, so most enquiries go through the general line.
Live chat
Online
Mon to Fri, 8am to 8pm
Interpreter (TIS)
131 450Ask to be connected to Blue NRG
Fax
1300 881 903
For documents & forms
All Blue NRG contacts
Every way to reach Blue NRG
Phone, email, fax and post — pick the channel that suits your enquiry.
General enquiries
1300 599 888Account help, plan changes and general support. Mon to Fri, 9am to 5pm (AEST/AEDT).
Live chat
bluenrg.com.au
Open Mon to Fri, 8am to 8pm.
Fax
1300 881 903
For documents and forms.
Postal address
PO Box 24390, Melbourne VIC 3001
Cheque payments and written correspondence.
Accessibility support. Customers with hearing or speech impairments can reach Blue NRG through the National Relay Service and ask to be connected to 1300 599 888.
Complaints & faults
How to raise an issue with Blue NRG
Blue NRG aims to resolve complaints promptly and fairly. For faults and outages, contact your distributor first.
01
Contact Blue NRG
Raise your complaint by phone on 1300 599 888 or by email to [email protected] during business hours. The team aims to resolve complaints promptly and fairly.
02
Faults & emergencies
For an electricity fault or emergency, contact your local distributor directly. Their number is on your bill, as Blue NRG does not run the network.
03
Energy Ombudsman
If your complaint is not resolved, you can escalate it free of charge to the Energy Ombudsman in your state.
Emergency number. If there is a serious danger to life or property, call the emergency services on 000 immediately.
Common questions
A Selectra expert answers your most common Blue NRG contact questions
The general Blue NRG contact number is 1300 599 888, open Monday to Friday from 9am to 5pm (AEST/AEDT). You can also email [email protected] or use live chat Monday to Friday, 8am to 8pm.
For sales enquiries email [email protected] to discuss business energy plans. For overdue accounts and payment arrangements, contact [email protected]. You can also send documents by fax to 1300 881 903.
For faults and emergencies, contact your local electricity distributor directly. The number is on your bill, as Blue NRG sells you energy but does not run the network. For serious danger to life or property, call 000 immediately.
Yes. Use the TIS National interpreter service by calling 131 450 and asking to be connected to Blue NRG. Customers who are deaf or have a hearing or speech impairment can use the National Relay Service to reach 1300 599 888.
Blue NRG's postal address is PO Box 24390, Melbourne VIC 3001. Cheque payments and written correspondence can be sent there.
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