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Red Energy: Energy and Solar Offers, Contact Information, and How to Subscribe

Red Energy is a wholly Australian-owned company and, like its sister company Lumo Energy, is owned by Snowy Hydro. Red Energy, along with Lumo Energy, share more than one million customers across Australia between them. Continue to read below for more information about Red Energy, and discover if they are the right Australian energy provider for you.


Overview of Red Energy

Red Energy is a 100% Australian-owned energy company, first founded in 2004. Red Energy is wholly owned by Snowy Hydro, an Australian energy generation and retailing company first started in 1949 and one of Australia's leading renewable energy generators with plans to expand into Snowy 2.0 to increase energy generation and energy storage capabilities in Australia.

While initially, Red Energy provided electricity to Victoria, it has since expanded to include New South Wales, South Australia, and Queensland. Like Red Energy, Lumo Energy is owned by Snowy Hydro and recently has begun moving some of its customers over to Red Energy. Customers in Victoria and South Australia can still get their energy plans through Lumo Energy, while customers in Victoria, New South Wales, South Australia, Queensland, and the ACT can have their energy sold to them through Red Energy. . 

Red Energy: Gas, electricity, and solar

Red Energy provides gas and electricity services to customers across Australia in Victoria, New South Wales, South Australia, and Queensland. Plans differ in benefits and offers will change depending on your location. Plans in all available states include their Living Energy Saver, which offers flexible payment options for gas and electricity and a generous pay on time discount; Qantas Red Saver for Qantas customers, who could earn over 15,000 additional Qantas points with their gas and electricity plans in addition to great pay on time discounts; or the Red EV Saver which offers customers across Australia pay on time discounts and free electricity use at certain times so you can charge your electric vehicle for free. 

Red Energy gas and electricity offers

Red Energy offers gas and electricity plans to Victoria, New South Wales, South Australia, and Queensland. Specific plans, and benefits for plans, depends on your location but here is a brief outline of what Red Energy offers. Various tariff types are available through Red Energy, including single-rate tariffs or time-of-use, with or without a controlled load. All plans listed below are for single rate tariffs without a controlled load

Red Energy Gas and Electricity Plans
  Living Energy Saver Qantas Red Saver Qantas Red Plus Red EV Saver Red Taronga Saver
States Available VIC
NSW
SA
QLD
ACT
VIC
NSW
SA
QLD
ACT
VIC VIC
NSW
SA
QLD
ACT
NSW
Extra Features Flexible payment options + Pay on time discount Bonus Qantas points + Additional pay on time points Bonus Qantas points + Additional pay on time points Exclusive for electric vehicle owners + Free electricity between 12pm and 2pm Saturday and Sunday 365 days of Zoo entry with 1 adult and 2 kids + Chance to win "Ultimate Wildlife Experience"

Red Energy rates

Unlike other energy providers which offer discounts or lowered rates that vary between plans, Red Energy offers other incentives and perks for their plans such as additional Qantas Points. Below are Red Energy electricity rates by state or territory, which are applicable to any of their plans available within a distribution network.

Red Energy electricity rates
  NSW
Ausgrid
ACT
Evoenergy
VIC
Citipower
QLD
Energex
SA
SA Power Networks
Discount 9% discount N / A 2% discount 6% discount Same as the
reference price
Estimated annual average $1,320 / year for 3,900kWh $1,170 / year for 3,760kWh $1,378 / year for 4,000kWh $1,410 / year for 4,600kWh $1,828 / year for 4,000kWh
Daily supply 88.11c/day 97.35c/day 109.99c/day 103.40c/day 117.70c/day
Usage rates 25.601c/kWh 21.68c/kWh 24.42c/kWh 22.44c/kWh 34.96c/kWh

*Source: Red Energy gas and electricity rates. Electricity rates for single-rate tariff. Valid August 2020

Red Energy solar power services

Red Energy offers solar energy options for its customers in Australia. Red Energy has three solar packages; standard, premium, and smart; all of which include solar panels, inverters, and can come with smart energy monitoring services, as well as the option for an Enphase Lithium-ion battery to store solar energy to use when you need.

You can request a solar consultation online.

Want to Go Green? Red Energy also offers the option to go green on all-natural gas plans through GreenPower. New and existing customers can choose to add green energy for an additional 5.83c/kWh with your electricity bill.

Red Energy contact information

For a complete list of ways to contact Red Energy, visit our Red Energy contact guide.

You can call Red Energy during the week from 8am to 8:30pm, and Saturday from 9am to 5:30pm, by dialling 131 806. This number can be used for any questions you may have, to cancel your current Red Energy plan, or sign up with Red Energy.

Contact Red Energy by email, fax, or the post
How to Contact Where to Contact
Email enquiries@redenergy.com.au
Fax 1300 661 086
Postal Address PO Box 4136
East Richmond
VIC 3121

How do I contact Red Energy to pay my bill?

There are many ways to pay a Red Energy bill including by phone, by calling 131 806 any time and using their automated service, or online using the Red Energy Pay My Bill Now page.

 
Method How to Pay
Pay Now Online Pay online now
Phone Call Red Energy customer service at 131 806
In Person You can pay in person at Australia Post Offices by cash, EFTPOS or cheque
BPAY Contact your financial institution
Biller Code and Reference Number available on your bill
Mail Send cheque or money order to
Red Energy Pty Ltd
PO Box 4136
East Richmond
VIC, 3121
Direct Debit Fill out a direct debit form

Customers having difficulty paying their bill due to financial hardship can contact Red Energy for assistance, including payment extensions, government concessions, and help getting in contact with a financial counselor. In addition, Red Energy offers customers in Victoria the ability to pay their gas and electricity bills in smaller, more manageable, monthly installments to help reduce the stress of bill shock every three months. For more information about Red Energy's monthly billing option for Victorian customers, get in contact with Red Energy directly.  

Sign up with Red Energy

You can sign-up for a new service for your current house, or if you’re moving house, online or over the phone.

Customers who wish to sign up to Red Energy can choose their service for their current home, or for a home they are moving into, online. Customers who sign up will need to provide all the relevant information necessary including their address and personal information as well as proof of identification in order to agree to a credit check. 

When opting to sign up with Red Energy in a new home, you will need to agree to an electrical safety agreement for your new premise, stating that you understand there must be clear and easy access to the meter, the main switch will be turned off, and that reconnection or disconnection may occur remotely at any time of the day which can cause exposed wires to become live without notice. 

Red Energy Reviews

Red Energy customer reviews, like most energy providers, are mixed. ProductReview customers give them 1.9 out of 5 stars, with customers saying that they have experienced high energy bills after switching to Red Energy and they find it difficult to open new accounts or close old ones. However, customers who rated Red Energy highly say they find it easy to speak with Red Energy's customer service and issues are resolved quickly. 

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