Red Energy Australia is a wholly Australian-owned company and, like its sister company Lumo Energy, is owned by Snowy Hydro. Red Energy, along with Lumo Energy, share more than one million customers across Australia offering electricity and gas in all states but WA. Read on for Red Energy tariffs and benefits as well as customer reviews.
Who Owns Red Energy?
Red Energy is wholly owned by Snowy Hydro and is a 100% Australian-owned energy company.
Snowy Hydro, which is one of Australia's leading renewable energy generators that traces its roots back to 1949, founded Red Energy in 2004.
Where Does Red Energy Operate?
Initially, Red Energy Australia provided electricity only to Victoria, but it now operates in New South Wales, South Australia, the ACT, and Queensland. Red energy does not operate in Western Australia.
Red Energy's sister company, Lumo Energy, recently began moving some customers over to Red Energy. Customers in Victoria and South Australia can still use Lumo Energy, but customers in Victoria, New South Wales, South Australia, Queensland, and the ACT now have their energy through Red Energy.
Red Energy Plans & Benefits
Red Energy offers gas and electricity plans to Victoria, New South Wales, South Australia, the ACT, and Queensland.
Unlike other energy providers which offer discounts or lowered rates that change between plans, Red Energy offers other incentives and perks with their plans, such as additional Qantas Points.
Red Energy offers the following energy plans and benefits:
- BCNA Saver: offers flexible payment for gas & electricity and 5% contributions to BCNA
- Fixed Saver: offers fixed rates for gas & electricity until 2024
- Solar Saver: offers the best solar FiT and flexible payment options
- Living Energy Saver: offers flexible payment for gas & electricity and discounts for paying on time
- Qantas Red Saver: earn 15,000+ Qantas points with gas & electricity plans and discounts for paying on time
- Red EV Saver: discounts for paying on time and free electricity use at specific times for EV charging
Specific plans and benefits depend on your location, but below we cover these plans in more detail.
| Red Energy Plans & Benefits | |
|---|---|
| BCNA Saver |
|
| Fixed Saver |
|
| Solar Saver |
|
| Living Energy Saver |
|
| Qantas Red Saver |
|
| Red EV Saver |
|
| Red Taronga Saver |
|
Red Energy Rates for Electricity & Gas
Red Energy rates vary with the different tariffs they offer, including single-rate tariffs or time-of-use, with or without a controlled load. All plans listed below are for single-rate tariffs without a controlled load.
In the table below you will see every Red Energy rate for electricity and gas divided by state or territory. The most popular and least expensive Red Energy plan is the Red BCNA Saver. Below are the rates for the BCNA Saver plan for each state:
| Plan Details | NSW | ACT | VIC | QLD | SA |
| Discount Off the Reference Price | -21% off | -30% off | -1% off | -9% off | -20% off |
| Daily Supply Charge | 97.60c /day | 115.50c / day | 114.09c /day | 115.41c / day | 93.50c /day |
| Usage Rates | 27.48c / kWh | 22.0 to 24.20c / kWh | 28.28c /kWh | 29.72c / kWh | 37.13c / kWh |
| Estimated Annual Cost | $1,430 / year | $1,760 / year | $1,460 / year | $1,790 / year | $1,830 / year |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Red Energy Rates based on electricity distributor for each capital city (2000, 2600, 3000, 4000, 5000 postcodes respectively). Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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| Plan Details | NSW | ACT | VIC | QLD | SA |
| Daily Supply Charge | 76.99c / day | 96.80c / day | 82.50c / day | 101.20c / day | 101.20c / day |
| Usage Rates (block tariff) | 2.42c to 3.61c / Mj |
3.179c to 4.31c / Mj |
2.49c to 4.02c / Mj |
3.08c to 6.71c / Mj |
2.52c to 4.61 / Mj |
| Estimated Annual Cost | $880 / year | $1,170 / year | $1,080 / year | $800/ year | $990 / year |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Red Energy Rates based on gas distributor for each capital city (2000, 2600, 3000, 4000, 5000 postcodes respectively). Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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Red Energy Solar Power Packages
Red Energy Australia also offers solar energy options for its customers in Australia.
Red Energy has Three Solar Packages:
- Standard Solar
- Premium Solar
- Smart Solar
All of Red Energy's solar packages include solar panels, inverters, and can come with smart energy monitoring services, as well as the option for an Enphase Lithium-ion battery to store solar energy to use when you need.
You can request a solar consultation from Red Energy online.
Want to Go Green? Red Energy also offers the option to go green on all-natural gas and electricity plans through GreenPower. New and existing customers can choose to add green energy for an additional 5.83c/kWh with your electricity bill.
Red Energy Reviews
Red Energy Review: Pros
- Incentives and benefits no matter your interest or lifestyle
- Ongoing contracts and $0 exit fee
- Owned by renewable energy generator Snowy Hydro
- Renewable matching promise at no extra cost
- One of the highest FiT in NSW and Qld
- 100% Australian-owned and operated
Red Energy Review: Cons
- Premium solar FiT only available in NSW
- All Red Energy rates are the same across plans
- Snowy Hydro still operates gas power generation
- Solar FiT not available in the ACT
- Difficulty getting in contact with Red Energy
- No longer sells solar panels
We took a look at Red Energy reviews from real customers to bring you an overview of how customers rate Red Energy.
On Trustpilot we found that customers' Red Energy reviews equalled an overall 3.2 out of 5 stars. This is not bad considering the low scores of other energy companies we have seen on the platform. However, Red Energy reviews left by customers on Product Review rated Red Energy at 1.9 out of 5 stars, which is considerably lower.
Customers seemed to have positive reviews about Red Energy's customer service, however, many mentioned that it was difficult to contact Red Energy and they spent 30 minutes on hold. Another important pattern to note is that the majority of negative reviews we saw had to do directly with their Red Energy solar program.
However, as a whole, Red Energy appears to be a solid choice for an energy supplier when it comes to customer service, good Red Energy rates for gas and electricity, and sign-on bonuses.
Red Energy customers can earn Qantas Red Energy frequent flyer points! If you join Red Energy or keep them after a move, you could earn 10,000 bonus Qantas Points for your electricity plan and 5,000 bonus Qantas Points for your gas plan. Paying your Red Energy bill on time allows you to earn 2 Qantas Points / $1 spent on gas & electricity.
Sign-up with Red Energy
Existing customers can sign-up for a new Red Energy plan for your current house, or if you’re moving house, online or over the phone.
New customers who wish to sign up to Red Energy can choose a new energy plan for their current home, or for a home they are moving into, online. Customers who sign up will need to provide all the relevant information necessary including their address and personal information as well as proof of identification in order to agree to a credit check.
When opting to sign up with Red Energy in a new home, you will need to agree to an electrical safety agreement for your new premise, stating that you understand there must be clear and easy access to the meter, the main switch will be turned off, and that reconnection or disconnection may occur remotely at any time of the day which can cause exposed wires to become live without notice.
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Red Energy Login & Contact
You can contact Red Energy by phone during the week from 8am to 8:30pm, and Saturday from 9am to 5:30pm, by dialling 131 806.
The Red Energy contact number is 131 806, and can be used for any general questions you may have, to cancel your current Red Energy plan, or sign up with Red Energy.
| How to Contact | Where to Contact |
| [email protected] | |
| Fax | 1300 661 086 |
| Postal Address | PO Box 4136 East Richmond VIC 3121 |
If you want to manage your account online, you can create a Red Energy login using your email address to be able to access your account or you can use a Google, Apple, Facebook, or Microsoft account.
How to Log in to your Red Energy MyAccount:
- Navigate to the homepage at redenergy.com.au
- Click "MY ACCOUNT LOGIN" button at the top of the page next to the Red Energy phone number.
- This will take you to the Red Energy login page
- Enter your Red Energy login details using your email address, Google, Facebook, Apple, or Microsoft account
- You should now have access to your account.
If you cannot remember your Red Energy login information, click on "i forgot my password" and you can reset your password vĂa a secure email.
Red Energy Pay my Bill?
You can pay a Red Energy bill in the following ways:
- By phone using an automated service
- Online using at redenergycom.au
- Using BPAY
- By mail
- By direct debit
If you'd like to pay by phone, the Red Energy contact number is: 131 806
In the table below we detail exactly how to pay your red energy bill.
| Contact Method | How to Pay Your Red Energy Bill |
| Online Bill Pay | Pay online now |
| Red Energy Contact Number | Call Red Energy customer service at 131 806 |
| Pay In Person | You can pay in person at Australia Post Offices by cash, EFTPOS or cheque |
| BPAY | Contact your financial institution Biller Code and Reference Number available on your bill |
| Pay vĂa Mail | Send cheque or money order to Red Energy Pty Ltd PO Box 4136 East Richmond VIC, 3121 |
| Pay by Direct Debit | Fill out a direct debit form |
If you have financial difficulty you can contact Red Energy Australia for help finding payment options including:
- Payment extensions
- Government energy concessions
- Help to get in contact with a financial counsellor.
Red Energy also offers customers in Victoria to pay their gas and electricity bills in smaller, more manageable, monthly instalments to help reduce the stress of bill shock every three months.
For more information about Red Energy's monthly billing option for Victorian customers, get in contact with Red Energy directly at the following Red Energy phone number: 131 806
Click below to find a better deal for your home!
Read more articles about Red Energy
Red Energy Rates | Discover Red Energy Electricity & Gas Plans
What are Red Energy Qantas Points?
Red Energy Contact | Contact Red Energy at 131Â 806
Red Energy Review: How Does Red Energy Compare?
Red Energy Rewards: What are Red Rewards?
Red Energy: Pay My Bill Guide