Red Energy Rates and Plans, Customer Service Contact Number, and Reviews
Red Energy is a wholly Australian-owned company and, like its sister company Lumo Energy, is owned by Snowy Hydro. Red Energy, along with Lumo Energy, share more than one million customers across Australia between them. Continue to read below for more information about Red Energy, and discover if they are the right Australian energy provider for you.
Overview of Red Energy
Red Energy is a 100% Australian-owned energy company, first founded in 2004. Red Energy is wholly owned by Snowy Hydro, an Australian energy generation and retailing company first started in 1949 and one of Australia's leading renewable energy generators with plans to expand into Snowy 2.0 to increase energy generation and energy storage capabilities in Australia.
While initially, Red Energy provided electricity to Victoria, it has since expanded to include New South Wales, South Australia, and Queensland. Like Red Energy, Lumo Energy is owned by Snowy Hydro and recently has begun moving some of its customers over to Red Energy. Customers in Victoria and South Australia can still get their energy plans through Lumo Energy, while customers in Victoria, New South Wales, South Australia, Queensland, and the ACT can have their energy sold to them through Red Energy. .
Red Energy rates and plans
Red Energy provides gas and electricity services to customers across Australia in Victoria, New South Wales, South Australia, and Queensland. Plans differ in benefits and offers will change depending on your location. Plans in all available states include their Living Energy Saver, which offers flexible payment options for gas and electricity and a generous pay on time discount; Qantas Red Saver for Qantas customers, who could earn over 15,000 additional Qantas points with their gas and electricity plans in addition to great pay on time discounts; or the Red EV Saver which offers customers across Australia pay on time discounts and free electricity use at certain times so you can charge your electric vehicle for free.
Red Energy Qantas PointsRed Energy customers can earn extra Qantas Points on their energy bill. If you join Red Energy or move home with them, you could earn 10,000 bonus Qantas Points for choosing an electricity plan, and 5,000 bonus Qantas Points for choosing a gas plan.In addition, if you pay your Red Energy bill on time, you could earn 2 Qantas Points for every $1 spent on your gas and electricity bill.
Red Energy gas and electricity offers
Red Energy offers gas and electricity plans to Victoria, New South Wales, South Australia, and Queensland. Specific plans, and benefits for plans, depends on your location but here is a brief outline of what Red Energy offers. Various tariff types are available through Red Energy, including single-rate tariffs or time-of-use, with or without a controlled load. All plans listed below are for single rate tariffs without a controlled load.
|Living Energy Saver||Qantas Red Saver||Qantas Red Plus||Red EV Saver||Red Taronga Saver|
|Extra Features||Flexible payment options + Pay on time discount||Bonus Qantas points + Additional pay on time points||Bonus Qantas points + Additional pay on time points||Exclusive for electric vehicle owners + Free electricity between 12pm and 2pm Saturday and Sunday||365 days of Zoo entry with 1 adult and 2 kids + Chance to win "Ultimate Wildlife Experience"|
Red Energy electricity rates
Unlike other energy providers which offer discounts or lowered rates that vary between plans, Red Energy offers other incentives and perks for their plans such as additional Qantas Points. Below are Red Energy electricity rates by state or territory, which are applicable to any of their plans available within a distribution network.
SA Power Networks
|Discount||9% discount||N / A||2% discount||6% discount||Same as the
|Estimated annual average||$1,320 / year for 3,900kWh||$1,170 / year for 3,760kWh||$1,378 / year for 4,000kWh||$1,410 / year for 4,600kWh||$1,828 / year for 4,000kWh|
*Source: Red Energy gas and electricity rates. Electricity rates for single-rate tariff. Valid August 2020
Red Energy solar power packages
Red Energy offers solar energy options for its customers in Australia. Red Energy has three solar packages; standard, premium, and smart; all of which include solar panels, inverters, and can come with smart energy monitoring services, as well as the option for an Enphase Lithium-ion battery to store solar energy to use when you need.
You can request a solar consultation online.
Want to Go Green? Red Energy also offers the option to go green on all-natural gas plans through GreenPower. New and existing customers can choose to add green energy for an additional 5.83c/kWh with your electricity bill.
Red Energy contact information
For a complete list of ways to contact Red Energy, visit our Red Energy contact guide.
You can call Red Energy during the week from 8am to 8:30pm, and Saturday from 9am to 5:30pm, by dialling 131 806. This number can be used for any questions you may have, to cancel your current Red Energy plan, or sign up with Red Energy.
|How to Contact||Where to Contact|
|Fax||1300 661 086|
|Postal Address||PO Box 4136
How do I contact Red Energy to pay my bill?
There are many ways to pay a Red Energy bill including by phone, by calling 131 806 any time and using their automated service, or online using the Red Energy Pay My Bill Now page.
|Method||How to pay|
|Pay Now Online||Pay online now|
|Phone||Call Red Energy customer service at 131 806|
|In Person||You can pay in person at Australia Post Offices by cash, EFTPOS or cheque|
|BPAY||Contact your financial institution
Biller Code and Reference Number available on your bill
|Send cheque or money order to
Red Energy Pty Ltd
PO Box 4136
|Direct Debit||Fill out a direct debit form|
Customers having difficulty paying their bill due to financial hardship can contact Red Energy for assistance, including payment extensions, government concessions, and help getting in contact with a financial counselor. In addition, Red Energy offers customers in Victoria the ability to pay their gas and electricity bills in smaller, more manageable, monthly installments to help reduce the stress of bill shock every three months. For more information about Red Energy's monthly billing option for Victorian customers, get in contact with Red Energy directly.
Sign up with Red Energy
You can sign-up for a new service for your current house, or if you’re moving house, online or over the phone.
Customers who wish to sign up to Red Energy can choose their service for their current home, or for a home they are moving into, online. Customers who sign up will need to provide all the relevant information necessary including their address and personal information as well as proof of identification in order to agree to a credit check.
When opting to sign up with Red Energy in a new home, you will need to agree to an electrical safety agreement for your new premise, stating that you understand there must be clear and easy access to the meter, the main switch will be turned off, and that reconnection or disconnection may occur remotely at any time of the day which can cause exposed wires to become live without notice.
Red Energy reviews
Red Energy reviews, like most energy providers, are mixed. ProductReview customers give them 1.9 out of 5 stars, with customers saying that they have experienced high energy bills after switching to Red Energy and they find it difficult to open new accounts or close old ones. However, customers who rated Red Energy highly say they find it easy to speak with Red Energy's customer service and issues are resolved quickly.