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Provider overview

Ergon Energy

Ergon Energy is the historic energy provider and network distributor for regional Queensland, serving around 740,000 customers across the state outside the south-east. As a Queensland Government-owned business, its retail prices are set by the Queensland Competition Authority rather than competing in the open market. Read on for Ergon's regulated tariffs, how to pay your bill, how to report an outage and how to get in touch.

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740k+

customers

Regional QLD

network

Govt-owned

since 1999

33

standalone power stations

Where it operates

Where does Ergon operate?

State Electricity Gas
Queensland (regional) ✓ ✗
New South Wales ✗ ✗
Victoria ✗ ✗
South Australia ✗ ✗
ACT ✗ ✗
Western Australia ✗ ✗
Tasmania ✗ ✗

Plans & rates

Ergon electricity plans & rates

Plans differ by state and billing method. Every retailer must publish a Default Market Offer (the government reference price), and Ergon's market offers are set as a discount off that benchmark.

Ergon Energy logo

Rates last verified June 2026

5

plans available

3 residential · 2 business

7.72c

cheapest usage rate / kWh

avg 24.53c across plans

148.83c

cheapest daily supply

1

state covered

QLD

Cheapest
Ergon Energy logo
Residential Notified price

Solar Soaker (Tariff 12E)

Solar

From

7.72c /kWh

Supply

148.83c /day

In
QLD

Queensland

Ergon Energy

Time of Use

Daily supply 148.83c/day
Peak usage 57.36c/kWh
Day off-peak usage 7.72c/kWh
Night/shoulder usage 26.38c/kWh
Ergon Energy logo
Residential Notified price

Time-of-Use (Tariff 12D)

From

22.68c /kWh

Supply

148.83c /day

In
QLD

Queensland

Ergon Energy

Time of Use

Daily supply 148.83c/day
Peak usage 45.71c/kWh
Day off-peak usage 22.68c/kWh
Night/shoulder usage 28.04c/kWh
Ergon Energy logo
Residential Notified price

Flat Rate (Tariff 11)

From

32.97c /kWh

Supply

168.84c /day

In
QLD

Queensland

Ergon Energy

Single Rate

Daily supply 168.84c/day
Usage rate 32.97c/kWh
Ergon Energy logo
Business Notified price

Small Business Time-of-Use (Tariff 22D)

From

23.66c /kWh

Supply

206.21c /day

In
QLD

Queensland

Ergon Energy

Time of Use

Daily supply 206.21c/day
Peak usage 54.94c/kWh
Day off-peak usage 23.66c/kWh
Night/shoulder usage 31.96c/kWh
Ergon Energy logo
Business Notified price

Small Business Flat Rate (Tariff 20)

From

35.6c /kWh

Supply

201.07c /day

In
QLD

Queensland

Ergon Energy

Single Rate

Daily supply 201.07c/day
Usage rate 35.6c/kWh

The numbers that decide your Ergon Energy bill

Usage rate (c / kWh)

What you pay for every unit of electricity you use. The single biggest driver of your bill if you use a lot of power.

Daily supply charge (c / day)

A fixed fee you pay every day just to be connected, regardless of how much energy you use. It adds up across the year.

Peak vs off-peak

Time-of-use plans charge more at peak times and less off-peak. They suit homes that can shift usage to evenings, nights or weekends.

Ergon Energy electricity rates last verified June 2026 from the retailer's published rate documents (these plans are not currently in our live feed). Figures are GST-inclusive, in cents; your exact rate depends on your address, network, meter type and usage. Open each plan's price breakdown for the full per-network detail. Always confirm the plan's Basic Plan Information document and compare against the reference price before signing up.

All Ergon plans

Tariff 11

Flat rate

The most popular residential tariff. A flat-rate, on-demand supply for all your appliances, charged at a single usage rate plus a daily supply charge.

Tariff 12B

Time-of-use

A time-of-use rate built to help you save during off-peak hours, with peak, shoulder and off-peak usage rates plus a daily supply charge.

Tariff 14A & 14B

Demand

Demand tariffs for customers who can reduce peak demand between 4pm and 9pm. 14A has lower demand rates and higher usage rates than 14B, and can be used as a transitional rate before switching to 14B.

Tariff 31 & 33

Controlled load

Economy (controlled-load) tariffs for appliances that do not need constant supply, such as hot water systems and pool pumps. Power is available for set minimum hours each day at a lower rate.

Rates change often. Published rates date quickly. Compare Ergon against the retailers that supply your address for current pricing.

Solar

Ergon solar: feed-in tariffs & batteries

Ergon Energy customers on a residential tariff receive a regulated solar feed-in tariff of 9.3c/kWh for energy exported back to the grid, applied across Tariffs 11, 12B, 14A and 14B.

Billing & payment

How to pay your Ergon bill

BPOINT online My Account BPAY By phone (1300 363 214) By mail In person (Australia Post)

Financial difficulty support. Ergon runs support programs for households facing financial difficulty, including farmers affected by drought and low-income households. Call 13 10 46 to check eligibility.

Climate record

How green is Ergon?

Ergon Energy runs 33 standalone power stations that supply remote communities not connected to the main grid, cutting their reliance on diesel generators. Its Clean and Green subscription option lets customers add between 10% and 100% clean and renewable energy to their plan for a quarterly fee between $14 and $140.

Clean and Green (10-100% renewable)

1.52/5

Selectra customer reviews

194 reviews

What customers say about Ergon

Read our full Ergon Energy review →

Common questions

Ergon: your questions answered

Ergon Energy is the Queensland Government-owned electricity distributor and regulated retailer serving more than 740,000 customers in regional Queensland, mostly outside the state's south-east. It maintains the regional network and runs 33 standalone power stations that supply communities not connected to the main grid.

Both. Ergon Energy Network builds and maintains the poles, wires and meters across regional Queensland and restores power after outages, while Ergon Energy Retail is the regulated retailer for those same regional areas. Its retail prices are set by the Queensland Competition Authority, not the open market.

Ergon offers Tariff 11 (flat rate), Tariff 12B (time-of-use), Tariff 14A and 14B (demand tariffs that reward reduced peak load), and the economy tariffs 31 and 33 for controlled loads such as hot water and pool pumps. Every tariff includes a daily supply charge plus usage rates.

Call the 24/7 outage and faults line on 13 22 96. For a life-threatening emergency, or if you feel shocks or tingles, call 000 or 13 16 70 immediately. See our outages page for the full reporting steps.

Residential retail customer service is on 13 10 46 and business on 1300 135 210, both weekdays. Network general enquiries are on 13 74 66. See the contact page for every Ergon number.

Pay by BPOINT online, through My Account, by BPAY, by phone on 1300 363 214, by mail, or in person at any Queensland Australia Post office. Ergon also runs support programs for households facing financial difficulty.

Is Ergon the cheapest for your home?

Ergon is one option, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you use energy.

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