Ergon Energy is the historic energy provider and distributor in Queensland, providing electricity to 740,000 customers. As a government-owned company, Ergon Energy's prices are set by the Queensland government. As of 2018, regulations prohibiting customers from returning to Ergon Energy have been lifted, giving customers more freedom to leave Ergon Energy and come back as they like. For more information about Ergon Energy, continue reading below.

Overview of Ergon Energy

Ergon Energy is the subsidiary company of Energy Queensland Limited. First founded in 1999, it is a government-owned energy distributor and retailer of electricity throughout Queensland.

In addition to distributing and retailing electricity for Queensland citizens, Ergon Energy also generates 33 stand-alone power stations which provide communities in Queensland not connected to the main energy grid with power, reducing their need for diesel-powered generators.

Unlike other energy retailers, Ergon Energy prices are set by the Queensland government.

Ergon Energy Electricity Plans & Prices

Ergon Retail determines your electricity bill using retail tariffs, which are the cost you pay for electricity. Each tariff has a varied structure based on the purpose for which it was created. The cost of supplying and maintaining your energy service is covered by fixed costs in addition to variable rates for the electricity you use. The retail tariffs offered by Ergon Energy for residential customers are described in detail below:

Tariff 11

Tariff 11 provides continuous, on-demand power for all of your appliances. Tariff 11 is the most popular residential tariff and is excellent for general home use. Usage fees are charged at a flat rate with this plan.

Tariff 12B

Tariff 12B is a time-of-use electricity rate created to enable you to save during off-peak hours of the day and night. With this plan, all of your appliances have access to power whenever they need it. This plan is a demand tariff, meaning you pay a flat annual fee for the energy you consume together with demand charges that differ depending on whether it is summer or not as well as a daily supply charge.

Tariff 14A & B

Tariff 14A and 14B are also demand tariffs, which are for customers who can reduce peak demand between 4 pm and 9 pm every day of the year, and is intended to help customers save energy during the day and at night. Tariff 14A has lower demand rates and higher usage rates than 14B and may be suitable for customers with high demand loads and low usage levels. In order to introduce demand tariffs to customers who are unfamiliar with them, 14A can be used as a transitional rate before switching to 14B.

Tariff 31 & 33

Tariffs 31 and 33 are considered economy tariffs. Economy tariffs are excellent for electrical devices that don't require a steady supply of electricity, such as pool pumps and hot water heaters. Due to Ergon Network's control over these tariffs' working hours, they are less expensive. Depending on the network demand, an economy tariff's availability time and length may vary from day to day.

Tariff 31 applies to electric hot water systems with a capacity of at least 250 liters that only require nighttime reheating. Power is accessible every day for at least eight hours. The times when power is switched off may change from day to day and vary in duration.

Tariff 33 is most intended for pool pumps, electric hot water systems holding 125 litres or more, heat pump systems holding 270 litres or more and solar hot water systems holding 160 litres or more. Every day, there is power for at least 18 hours. Again, the times when power is switched off may change from day to day and vary in duration.

Below, you can compare the residential rates for Ergon Energy electricity plans:

 
Ergon Energy Electricity Rates QLD
Plan Name Tariff 11 Tariff 12B Tariff 14A Tariff 14B
Daily Supply Charge 99.45c / day 99.45c / day 99.45c / day 99.45c / day
Usage Rates 24.35c / kWh 32.93c / kWh peak rate
19.74c. kWh shoulder rate
18.96c / kWh off-peak rate
4.18c / kWh between 4pm and 9pm
19.64c for all other times
8.71c / kWh between 4pm and 9pm
18.40c all other times
Solar FiT 9.3c / kWh 9.3c / kWh 9.3c / kWh 9.3c / kWh
Estimated Annual Cost $1,530 / year $$1,550 / year N/A N/A

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Cairns (4870) with an average use of 4600kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid June 2024.

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Ergon Energy Small Business Plans & Rates

There are many different plans available for Ergon Energy business customers and each one is designed to best meet the needs of each individual business. Below we list the most common electricity plans avaialable for businesses in Queensland and also the tariffs.

Tariff 20

Tariff 20 is a general use tariff, meaning that regardless of when you use energy, you will be charged the same usage rate. Tariff 20 is the most common tariff for small business customers. Ergon Energy small business customers only need to pay for what they use at a flat rate throughout the day and night, plus a daily supply charge.

Tariff 22B

For business customers who consume a small amount of their energy between the weekday hours of 4 pm to 9 pm, Tariff 22B, a business time of use tariff, is appropriate. Business customers who use a lot of energy during off-peak and shoulder hours and less during the daily peak (4 p.m. to 9 p.m.) would benefit most from tariff 22C. Customers can still save on tariff 22C even if they use some peak hours, but the trick is to use a lot of off-peak and shoulder hours.

Depending on what time of day electricity is utilized, time of use tariffs offer a constant supply of electricity at various prices.

Tariff 24A & 24B

Tariffs 24A and 24B are demand tariffs that are available for business customers who reduce peak demand between 4pm and 9pm on weekdays is one that is intended to help you save during daytime and nighttime off-peak periods. Thus, business customers only need to pay for the electricity they consume, a demand charge, and also a daily supply charge that is also under a demand tariff. It is important to note that your entire business must be integrated with the demand tariff you set.

You can compare the rates for Ergon Energy business electricity plans, below:

 
Ergon Energy Business Electricity Rates QLD
>Plan Name Tariff 20 Tariff 22B Tariff 24A Tariff 24B
Daily Supply Charge 135.45c / day 135.45c / day 135.45c / day 135.45c / day
Usage Rates 27.95c / kWh 21.03c to 38.43c / kWh 24.48c / kWh 23.13c / kWh

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Cairns (4870). Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid June 2024.

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Ergon Energy Electricity Subscriptions

Ergon Energy has four subscription plans available to customers in Queensland; Standard Offer (with prices regulated by the Queensland government), EasyPay Rewards, Clean and Green, and EV Home Charging. All plans with Ergon Energy are 100% Queensland owned, with customer service locally based.

Ergon Energy Electricity Subscriptions
Standard Offer EasyPay Rewards Clean and Green EV Home Charging
  • $50 dividend from the Queensland Government
  • Base offer
  • Various tariff options
  • E-bills or standard mail
  • Online My Account.
  • Includes everything in Standard Offer
  • Reward of up to $75 a year in quarterly instalments
  • Fixed payments: Weekly, fortnightly, or monthly
  • Direct debit, Centrepay, or BPAY only
  • E-bills only
  • Includes everything in Standard Offer
  • Pay a little extra to support clean and renewable energy
  • Choose between 10% - 100% clean energy subscription options
  • Quarterly subscription price between $14 and $140
  • Includes everything in Standard Offer
  • Charge your EV at your home
  • Low usage rates with power available for a minumum of 18 hours every day
  • Manage your account and usage via MyAccount Portal

Contact Ergon Energy

As both a distributor and retailer, Ergon Energy has phone numbers for customers to not only set up a new electricity plan but also phone numbers to call in case of a power outage or fault.

Ergon Energy Phone Number

Ergon Energy Retail can help you find the best plan for you and open an account, manage your electricity usage, and change or update your plans or subscriptions. Depending on your enquiry, there are various phone numbers you can use to contact Ergon Energy. Below is a table highlighting all the different departments and the corresponding phone number to call:

Ergon Energy Phone Numbers
Enquiry Phone Number Hours Available
Residential Retail Customer Service 13 10 46 7am - 6:30pm weekdays
Business Retail Customer Service 1300 135 210 8am - 5pm weekdays
Overseas Retail Enquiries +61 7 4408 9207 7am - 6:30pm weekdays
Customer Assist Programme 1800 670 352 8am - 7pm weekdays
Network General Enquiries 13 74 66 7am - 5:30pm weekdays
Overseas Network Enquiries +61 7 3069 0800 7am - 5:30pm weekdays
Life-threatening emergency 000 or 13 16 70 24 / 7
Outage or Fault 13 22 96 24 / 7

Report an Ergon Energy Power Outage

Ergon Energy Network is responsible for the building and maintenance of the distribution network, restoring power in case of power outages, and establishing new connections to homes and buildings. Should you experience any disconnection with your service, or power outage, Ergon Energy has a 24 / 7 outage helpline which can be dialled at 13 22 96 For any life-threatening emergency, dial emergency services 000..

Subscribe to, Move with, or Cancel Ergon Energy

Existing Ergon Energy customers looking to move house with Ergon Energy, or close their account, can do so online. Customers moving with Ergon Energy need to give at least four business days notice, and provide a weekday they would like to be connected.

New Ergon Energy customers can use the same form as existing customers to sign up for a new account, whether they want a connection in their current home, or they are moving to a new address.

10-Day Cooling Off Period After signing up for a new energy provider, Australian energy customers are legally entitled to a 10-business-day cooling off period. During this time customers can cancel their service at any time with no penalty.

How to Pay Ergon Energy Bill

Ergon Energy customers have several options when it comes to paying their energy bill, including over the phone, online, by mail, or in person.

How to Pay Your Ergon Energy Bill
Method of Payment Where to Pay What You Need to Know
BPOINT (No login required) Pay Online This is an external website, not connected to Ergon Energy
Online via My Account Go to My Account You need to register for an account before proceeding
BPAY Contact your financial institution Both the Biller Code and Reference Number are available on your bill
Phone 1300 363 214 Visa or Mastercard accepted
Mail Send cheque or money order, plus bottom of your bill, to the address shown Remember a cheque may take 3 - 7 days to clear
In-Person Go to any Queensland post office Find your nearest Queensland post office

Through the Queensland government, Ergon Energy also offers many support programmes for struggling households. These include programmes for farmers facing drought, programmes to help households reduce and understand their electricity bill, and programmes for low-income households or households experiencing financial difficulty.

Customers should contact Ergon Energy to find out if they qualify for any assistance programmes.

Ergon Energy Online: My Account

Ergon Energy gives customers the ability to manage their entire account online via Ergon Energy’s My Account. Through My Account, customers can update account details, view and pay bills, and add people to their account. Customers who have not registered for an Ergon Energy Account can do so online, with the account number located in the top right-hand corner of their energy bill.

Reviews of Ergon Energy

Reviews of Ergon Energy are mixed, as most governmentally-owned energy company’s reviews are. People tend to dislike when only one energy provider operates in one area without giving the customer a choice between providers.

However, customers say that Ergon Energy is quick to respond to emergencies such as power outages or failures.

 

Read more articles about Ergon Energy

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