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Ergon Energy
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Ergon Energy is the historic, government-owned & regulated energy provider and distributor of regional Queensland, servicing 746,000 Australian homes and businesses. If you live outside of South East Queensland, Ergon Energy is most like who you pay your energy bills to. Below, you can find our guide to Ergon Energy Retail and its distribution network, including Ergon tariffs, contact information, and what to do during an Ergon Energy power outage.  

About Ergon Energy

Queensland Energy Market

As the historic energy retailer and distributor for rural and regional Queensland, Ergon Energy is entirely regulated by the Queensland Government and the Queensland Competition Authority (QCA).

Ergon Energy receives a subsidy from the government, to help reduce the rates of the energy they provide and keep costs low for rural and regional energy customers. As a result, it really isn’t profitable for other energy providers to retail in regional Queensland and residents, for the most part, can only select a tariff from Ergon Energy.

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Ergon Retail Tariffs Explained

Ergon retail rates are regulated by the Queensland government and, unlike other energy providers in Australia, doesn’t offer energy plans in the more traditional sense.

This doesn’t mean rural and regional Queensland residents are stuck with whatever energy prices they’re given, however. If you’re an Ergon retail customer, you can choose the type of tariff you’re on. Different energy tariffs are more or less suitable for different households based on their energy usage and consumption habits.

Ergon retail tariffs include:

  • General Supply/Single-rate Tariff: For households whose energy consumption tends to remain the same throughout the day
  • Time of Use Tariff: Best for households who tend to use less energy during peak hours
  • Demand Tariff: Best for households who have a low and steady consumption of energy and a good understanding of their energy usage
  • Controlled Load: For appliances such as water heaters or heat pumps that don’t need energy 24/7

Find out more about Ergon Energy rates and tariffs by selecting one from the drop-down list below.

Tariff 11 (General Supply Tariff)

Tariff 11 is a flat-rate tariff from Ergon Energy, meaning you pay the same for your energy usage no matter the day or time.

Flat rate tariffs tend to be cheaper than other tariffs during peak hours, when demand on the electricity grid is greater, but more expensive than other tariffs during off-peak hours when there is less demand on the grid. Tariff 11 is a good choice for energy customers who use the same amount of energy throughout the day.

Ergon Electricity Rates:Tariff 11
  Tariff 11 Ergon Energy Costs
Daily Supply Charge 97.231c / day
Usage Rates 21.76c / kWh

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Not all offers may be available in all locations or distribution networks. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

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Tariff 12A (Time of Use Tariff)

Tariff 12A is a time of use tariff, which means you’ll get cheaper energy rates when demand on the grid is low. With Tariff 12A, peak hours are during the summer months while off-peak is during the winter months.

Tariff 12A is divided into the following peak and offpeak times:

  • Peak Summer: 01 Dec to 28 Feb between 3pm and 9:29pm
  • Off-peak: Non-summer 01 March to 30 November & summer between 9:30pm and 2:59pm
Ergon Electricity Rates:Tariff 12A
  Tariff 12A Ergon Energy Costs
Daily Supply Charge 76.96c / day
Peak Usage Rates 56.39c / kWh
Off-peak Usage Rates 18.11c / kWh

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Not all offers may be available in all locations or distribution networks. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

If you’re a relatively high-consumption household, but don’t use a lot of energy during the summer months, Tariff 12A might be an option for you.

Tariff 12B (Time of Use Tariff)

Like Tariff 12A, Tariff 12B is a time of use tariff however, Tariff 12B is divided into peak, off-peak, and shoulder times throughout a single day.

Tariff 12B rates are calculated into the following peak and off-peak times:

  • Peak: 16:00 to 20:59
  • Off-peak: 09:00 to 15:59
  • Shoulder: 21:00 to 08:59
Ergon Electricity Rates:Tariff 12B
  Tariff 12B Ergon Energy Costs
Daily Supply Charge 97.23c / day
Peak Usage Rates 28.87c / kWh
Off-peak Usage Rates 16.13c / kWh
Shoulder Rates 18.04c / kWh

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Not all offers may be available in all locations or distribution networks. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

If you’re good at managing your energy usage and minimising your consumption to off-peak and shoulder periods, Tariff 12B could be a good choice.

Tariff 14 (Demand Tariff)

Tariff 14 is a demand tariff from Ergon Energy, meaning you have to pay more for your higher energy consumption days.

You pay a flat rate over the course of the year, in addition to a demand charge based on the average electricity usage for your four highest energy consumption days each month. Demand rates vary throughout the year, and this tariff is best for Ergon Energy customers who tend to use a low and steady amount of electricity during the year and don’t want to worry about time of use.

Tariff 14A & 14B (Demand Tariff)

Tariff 14A and 14B are similar demand tariffs and are best for Ergon Energy customers who can reduce their peak usage between 4pm and 9pm throughout the year.

The only real difference between Ergon Energy Tariff 14A and 14B is:

  • Tariff 14A is a good introductory demand tariff, with lower demand rates but slightly higher usage rates.
  • Tariff 14B is better for customers who understand demand tariffs and has higher demand rates, but lower usage rates the rest of the time.
Ergon Electricity Rates:Tariff 14A & Tariff 14B
  Tariff 14A Rates Tariff 14B Rates
Daily Supply Charge 95.98c / day 95.98c / day
Usage Rates 18.488c / kWh 15.45c / kWh
Demand Rates $2.813 / kWh $8.052 / kWh

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Not all offers may be available in all locations or distribution networks. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

Demand tariffs, in general, are best for households who have a good handle on their energy consumption as demand times can be much more costly.

Tariff 31 & Tariff 33 (Economy Tariff / Controlled Load)

Controlled load tariffs like Ergon Energy Tariff 31 and Tariff 33 are for appliances, such as hot water systems or pool pumps, that don’t need energy 24/7.

Controlled load tariffs are cheaper because their operating times are controlled by Ergon Energy though the operating times and duration may change depending on the pressure on the grid.

  • Tariff 31: Power is available for at least 8 hours every day
  • Tariff 33: Power is available for at least 18 hours every day

Ergon Energy Power Outage

As both an energy retailer and energy distributor, customers experiencing an Ergon Energy power outage will need to contact Ergon Energy directly to report the problem.

You can check to see if there is an Ergon Energy Power Outage using the Ergon Outage Finder, which has updates on known or scheduled outages within the Ergon Energy distribution network as well as estimated restoration times.

If you’re experiencing an Ergon power outage, you can contact one of the 24/7 Ergon Energy emergency numbers below:

Learn more about what to do during a power outage with our Power Outage guide.

Ergon Energy Phone Number

Are you looking for an Ergon Energy contact number?

You can contact Ergon Energy by phone or through their online form for general enquiries or customer service.

Below you can find the general Ergon Energy phone number, as well as their overseas contact number, and 24/7 Ergon Energy outage and emergency numbers.

Ergon Energy Contact Number
Reason for Contacting Ergon Energy Ergon Energy Phone Number
Residential customer service 13 10 46
Overseas Ergon Energy contact +61 7 4408 9207
Ergon Energy outages or low voltage/partial supply 13 22 96
Tingles, shocks, or life-threatening emergencies 13 16 70
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Read our full set of energy guides for advice on providers and plans.

Ergon Energy: Pay Bill

You can pay your Ergon Energy bill in a number of different ways, including:

Electricity bill
  • Direct Debit from a nominated bank account
  • BPAY through your financial institution
  • Over the phone with a valid credit card
  • Cheque posted in the mail
  • ETF
  • In person at any AusPost Office

If you’re having trouble paying an Ergon Energy bill, there are support programs, energy rebates and concessions, and other resources available for financial support. Contact Ergon Energy directly to see what your financial help options are.

What Other Energy Providers Operate in Regional Qld?

Historically, rural and regional Queensland was only able to get electricity and gas from Ergon Energy, however, this is no longer strictly true.

Certain postcodes in rural and regional Queensland may have a few other energy providers now available to them.

Other energy providers in regional Queensland are:

It’s important to check your postcode when comparing energy plans in regional Queensland, as not every provider is available in every location.

Click below to find a better deal for your home!

Read more articles about Ergon Energy