Are you considering signing up or switching to Kleenheat Gas? Kleenheat is one of the “WA & NT Big Three” gas providers and has over 60 years of experience at its back. It supplies natural gas to around 150.000 households in Western Australia and the Northern Territory and LPG to more than 230.000 customers. Keep reading to learn more about Kleenheat gas plans & pricing and compare it with the other gas providers in the region.

Overview of Kleenheat Gas

Kleenheat is a veteran of the Australian gas providers, and along with AGL and Alinta Energy, one of the key players in the Western Australia gas market. It is also one of the only providers of bottled gas for WA & NT.

It was established by Wesfarmers in 1956 in an attempt to ease the lives of the rural families of Western Australia by providing LPG (Liquified Petroleum Gas), thus pioneering a gas energy industry that mainly consisted of electricity and solid fuel.

For almost 60 years, Kleenheat has been mainly known for its LPG gas bottles and gas cylinders, but in 2013 Kleenheat expanded into the residential natural gas retail market and became the main contender to AGL Energy, which remains the most popular choice for Western Australia.

Here is a complete list of all gas suppliers offering residential plans in WA and Perth:

In this article, we will explore Kleenheat gas plans and rates, Kleenheat gas bottles and other unique features to help you decide whether they are the best choice for you.

Kleenheat Gas Reviews

Let’s have a deeper look at what users think about Kleenheat Gas services and customer support.

This is how Kleenheat performs in some of the best-known review platforms:

Kleenheat Gas Reviews
Review Site Score Pool (number of users)
Productreview 4.8 / 5 386
Trustpilot 2.5 / 5 84

Kleenheat reviews are overall good and most positive comments praise a polite, efficient and responsive customer service.

Here is an example of a verified 5-star review from Nikonandmac in Perth:

Existing customer, delighted with the service to date and just updated my senior's details via the chat option. The CSO, Jamie, a) answered immediately; b) was not a 'bot'; c) was courteous and knowledgeable; d) effected my update quickly. I recommend Kleenheat.

The large difference between the reviews from ProductReview and Trustpilot could be explained due to the smaller user pool, but there are also a few complaints about lack of transparency with the billing and lack of assistance with leaks and logistics.

Here is an example of a verified 1-star review from Monica Hunter:

Worst company to deal with, don't get details right and then end up with a big bill. They got the email incorrect so we never received bill and did not realise that new tenants at the old property had not changed gas into their name. Won't be signing up with these guys ever again as there are a lot better choices. Tried to call and discuss this previously but they wouldn't let me know any info as the bill is in my husband's name. Awful stay far away.
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When comparing Kleenheat reviews with those of the other bigger providers like Origin or AGL, you should also take into consideration that gas is the main product of Kleenheat and that they only source it to Western Australia and the Northern Territory.

Western Australia and the Northern Territory are harder to supply than other states like New South Wales or Queensland, and some of the negative feedback from the other retailers who also source electricity and cover more states may be drowned in positive feedback unrelated to gas.

Kleenheat Gas Plans & Rates

Kleenheat offers three different plans that include various discounts based on the method of payment and how long you stick to the plan.

Here is a full breakdown of Kleenheat Gas prices and information on their gas plans:

Kleenheat Gas Plans WA
Kleenheat Gas Plan Name Estimated Price (conditional discounts included) Rates Discount Other Features
Monthly Energiser $2,991 Variable 35% Online signup only & all bills and communications are received by email
Monthly Smart Saver $3,428 Fixed 25% 5000 Everyday Rewards points for new customers + 1 point for every $ billed
Standard Form Contract $3,974 Fixed 12.5% N/A

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 6000 in WA with an average daily usage of 27,620 units / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

Important Information Show Less

Kleenheat Additional 3% Discount for RAC Members If you are a RAC member, you can upsize all of your Kleenheat gas plan discounts by an additional 3%. These discounts only apply to natural gas plans, not to Kleenheat gas bottles.

Most Kleenheat gas plans benefit from users who process their bills and communications online, and Kleenheat provides all the resources to do so on their website. You only need to register online on their website to obtain your Kleenheat login.

Once you get your Kleenheat login, you can start managing all aspects of your account, check your gas uses, make your payments and claim rewards.

However, Kleenheat does not require you to have a Kleenheat login to pay any of your bills and you can do so by credit card.

None of Kleenheat Gas plans has setup costs or lock-in contracts, so you can leave whenever you please (however, the monthly discount will not be applied if the customer leaves before the end of the month).

How do Kleenheat Gas Plans Compare to Other WA Providers?

Discover who the best gas provider is with this quick list of Kleenheat gas plans & rates compared to the other WA retailers:

Kleenheat Gas Plans
Brand Estimated Price (conditional discounts included) Rates Discount Other Features
Kleenheat Gas $2,991 Variable 35% Online signup only & all bills and communications are received by email
AGL $2,650 Variable 41% Direct debit only
Origin Energy $3,238 Variable N/A Online signup only & all bills and communications are received by email
Simply Energy $2,514 Variable 44% 100% Carbon Neutral

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 6000 in WA with an average daily usage of 27,620 units / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

Important Information Show Less

Kleenheat Gas Bottles, Residential LPG & Gas Delivery

Kleenheat gas bottles are well known in Western Australia and the Nothern Territory. This has been the main business for Kleenheat for almost 60 years and continues to be the core product of Kleenheat Gas.

Kleenheat gas bottles are a great option for anyone looking to easily cover their outdoor heating and camping needs but are also nice for cooking appliances, heating and hot water. In fact, Kleenheat gas bottles are such a popular choice for western Aussies that they have produced an extensive "kleenheat road trip" guide [LINK] where they inform people about different outdoor activities. 

Overall, Kleenheat gas bottles are convenient, efficient and a clean source of energy that (depending on your situation) may be worth considering before signing up for any of the natural gas plans or as a complement to them.

Kleenheat Gas Bottles DiscountsExisting Kleenheat residential and business customers can also save 10% off their gas bottles order just through the online Kleenheat login and new Kleenheat customers will get a 30% discount on their first order. If you are also a member of RAC, you can place your cylinder order online and get a $15 discount for your next order.

Kleenheat Gas Rewards

By signing up for Kleenheat Monthly Smart Saver or Standard Form Contract you receive one of the following welcome bonuses:

  • $50 Kmart Gift Card
  • $50 Target Gift Card
  • $50 Natural Gas Credit
  • 10,000 flybuys Points

By joining Kleenheat gas, customers also earn one point for every dollar spent on their gas bill. These points can be exchanged for items ranging from fashion and homewares to technology and travel.

Kleenheat Contact Information

Kleenheat customer service team can be reached Monday to Friday by calling 13 21 80 (or +61 8 9312 9299 for oversees inquiries) during the following hours:

  • 8:00am – 5:00pm (WA)
  • 8:30am – 4:30pm (NT)

Kleenheat Gas - Is It Worth It?

Kleenheat is a safe option if you are looking for an affordable gas retailer in Western Australia or the Northern Territory. They provide a varied range of discounts for their gas plans and have over 60 years of experience working with gas in the region.

At the moment, AGL continues to be the big fish of the Australian desert. AGL offers the cheapest gas plans and enjoys a good degree of consumer satisfaction. However, If you are interested in using Kleenheat gas bottles, being a Kleenheat customer will grant you a 10% discount that may be worth considering.

Kleenheat Gas Pros & Cons
PROS CONS
 Good customer service  Some complaints about billing transparency & logistics
 One of the best & only gas providers in WE and NT  Only provides gas in WE & NT
 Neat discounts if you use their gas bottles  AGL continues to be the cheapest & overall preferred option
 Easy to pay your bills online with Kleenheat login  Does not have an app

Our Final Verdict on Kleenheat Gas:Overall, Kleenheat is one of the best options for gas providers, but we recommend you first explore the other retailers to find cheaper options and help you decide which one best fits your individual situation and needs.

Read more articles about Kleenheat

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