Monthly Energiser
Up to 35% offUp to 35% conditional discount on variable rates; online signup only, with bills and communications by email.
Provider overview
Kleenheat
Kleenheat is one of the "WA and NT Big Three" gas providers, with more than 60 years of experience. It supplies natural gas to around 150,000 households across Western Australia and the Northern Territory, and LPG to more than 230,000 customers. Owned by Wesfarmers, Kleenheat is a Western Australian business. Read on to learn about its plans, pricing and bottled-gas discounts.
60+ years
in WA gas
150k
natural gas homes
230k+
LPG customers
WA + NT
service area
Where it operates
Where does Kleenheat operate?
| State | Electricity | Gas |
|---|---|---|
| Western Australia | ✗ | ✓ |
| Northern Territory | ✗ | ✓ |
| New South Wales | ✗ | ✗ |
| Victoria | ✗ | ✗ |
| Queensland | ✗ | ✗ |
| South Australia | ✗ | ✗ |
| ACT | ✗ | ✗ |
| Tasmania | ✗ | ✗ |
Gas
Kleenheat gas plans
Monthly Smart Saver
Earn rewardsUp to 25% conditional discount on fixed rates; 5,000 Everyday Rewards points for new customers, plus 1 point per dollar billed.
Standard Form Contract
No frillsUp to 12.5% conditional discount on fixed rates; a no-frills standing offer with no extra features.
LPG
Kleenheat LPG bottled gas
Kleenheat is one of the only providers of bottled LPG for Western Australia and the Northern Territory, and gas bottles have been the core of its business for almost 60 years. Bottles suit outdoor heating, camping, cooking appliances, heating and hot water. Existing residential and business customers save 10% on gas bottle orders through their online login, new customers get 30% off their first order, and RAC members can claim a $15 discount on a cylinder order placed online.
Billing & payment
How to pay your Kleenheat bill
Online portal
Direct debit
BPAY
By phone (13 21 80)
Mail
Climate record
How green is Kleenheat?
Kleenheat is a natural gas and LPG retailer rather than an electricity generator, so it has no coal or renewable electricity position; bottled LPG is a relatively clean source of energy for off-grid heating, cooking and hot water in WA and the NT.
4.24/5
Selectra customer reviews
614 reviews
4.8/5
ProductReview
2.5/5
Trustpilot
What customers say about Kleenheat
Kleenheat reviews are broadly positive, with most praise going to polite, efficient and responsive customer service. The gap between the ProductReview and Trustpilot scores partly reflects Trustpilot's smaller pool. The most common complaints are about billing transparency and, occasionally, leak or logistics support. Remember that gas is Kleenheat's core product and it serves only WA and the NT, which are harder to supply than the eastern states.
Common questions
Kleenheat: your questions answered
Kleenheat is well regarded in Western Australia and the Northern Territory, offering both natural gas and LPG with more than 60 years of experience. ProductReview gives Kleenheat a strong 4.8/5 from 386 reviews, especially for customer service, while Trustpilot shows 2.5/5 from 84 reviews. Most positive feedback highlights responsive, polite support; some negative reviews cite billing issues.
Kleenheat provides three natural gas plans, Monthly Energiser, Monthly Smart Saver and Standard Form Contract, with conditional discounts of up to 35%. RAC members can add a further 3% discount on natural gas plans, and some plans come with Everyday Rewards points or welcome bonuses. There are no setup fees or lock-in contracts. See the gas plans for details.
Kleenheat's rates are competitive, although AGL and Simply Energy are sometimes cheaper. Discounts and bundled rewards can make Kleenheat attractive, especially if you also use LPG or prefer to manage your account online.
Yes. Existing Kleenheat customers can save 10% on gas bottle orders through their online login, and new customers get 30% off their first order. RAC members receive a further $15 discount on orders placed online. These discounts apply to gas bottles, not natural gas plans. See the LPG section for more.
By signing up to Monthly Smart Saver or Standard Form Contract, you can choose a welcome bonus such as a $50 Kmart or Target gift card, a $50 natural gas credit, or 10,000 flybuys points. Customers also earn one point for every dollar spent on their gas bill.
Yes. Kleenheat is Australian-owned and WA-based, owned by Wesfarmers Limited and part of Wesfarmers Chemicals, Energy & Fertilizers. It has supplied energy in WA for more than 60 years.
Call 13 21 80 for residential support, Monday to Friday 8am to 5pm (WA) or 8:30am to 4:30pm (NT). Overseas customers can call +61 8 9312 9299. See the contact page for all the details.
Is Kleenheat the cheapest for your home?
Kleenheat is one option, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you use energy.