General enquiries
1300 111 211Sales, service & support · Monday to Friday, 9am to 5pm AEST
Customer service & contact
Customer service & contact
Nectr contact numbers
The general Nectr contact number is 1300 111 211, connecting you to the sales, customer service and energy support teams, Monday to Friday from 9am to 5pm (AEST). Below we break down every way to reach Nectr, whatever your query.
1300 111 211 general line
Mon-Fri 9am-5pm AEST
Email & online form
Australian-based team
In a hurry
The Nectr numbers most people need
Tap any phone number to call. Wherever you live in NSW, the ACT, QLD or SA, your query is handled by the same Australian-based Nectr team.
From overseas
+61 1300 111 211Same team, dial the +61 prefix
Emergency
000Danger to life or property
Power outage
See your bill
Contact your local distributor
Every way to reach Nectr
All Nectr contact options
Phone, email, online form or post. Choose whichever suits your query best.
Phone
1300 111 211Connects to the sales, customer service and energy support teams. Monday to Friday, 9am to 5pm (AEST).
Overseas
+61 1300 111 211No dedicated international line; overseas customers dial the +61 prefix during business hours.
Online form
nectr.com.au/contact-us
Send a message through the Nectr website contact form.
Postal address
PO Box 1957, North Sydney NSW 2059
Written correspondence to Nectr (Selectra Australia).
Support hours are Monday to Friday, 9am to 5pm (AEST). Hours are a guide and can change; check nectr.com.au for the latest.
Self-service
Manage your account with My Nectr
My Nectr gives you 24/7 access to your account. New users receive setup instructions by email; if you are stuck, go to nectr.com.au and select "I forgot my details".
View & pay bills: See your statements and pay in one place.
Update payment details: Change the card or bank account linked to your plan.
Change personal info: Keep your contact and account details current.
Set up plans or extensions: Arrange payment plans or extensions if you need more time.
Request refunds: Ask for a refund of any account credit.
Review usage history: Track how your electricity use changes over time.
Paying your bill
Pay my Nectr bill
Nectr bills monthly and charges no credit card fees. For payment extensions or plans, log in to My Nectr.
Direct debit
Set up automatic direct debit from a savings or cheque account in My Nectr.
Credit or debit card
Pay automatically or as a one-off. Nectr charges no credit card fees.
BPAY
Pay manually through your bank using BPAY and your Nectr account details.
Australia Post
Pay in person using Post Billpay at any Australia Post office (energy customers only).
Emergencies
Nectr emergency contacts & power outages
Although Nectr sells you electricity, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor's number on your latest energy bill or by searching your postcode online.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billGeneral account, billing or service query
Nectr customer service
1300 111 211Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Moving home
Nectr connections & disconnections
Moving house or switching addresses? Here is how to arrange a connection or disconnection with Nectr.
01
Get in touch
Call Nectr on 1300 111 211 or use the form at nectr.com.au/contact-us to start a connection, disconnection or move.
02
Allow 3 business days
Nectr needs 3 business days for standard connections. Have your address and meter details ready to speed things up.
03
Urgent moves
Same-day or urgent connections may incur extra fees charged by your distributor, not by Nectr.
Common questions
A Selectra expert answers your most common Nectr contact questions
Call Nectr on 1300 111 211 for general enquiries and support. The number connects you to the sales, customer service and energy support teams. Business hours are Monday to Friday, 9am to 5pm (AEST).
Nectr does not have a dedicated international line, but overseas customers can call +61 1300 111 211 during business hours. Online contact options are also available on the Nectr website.
Send written correspondence to Nectr at PO Box 1957, North Sydney NSW 2059 (Selectra Australia).
For solar product and feed-in tariff enquiries, email Nectr at [email protected].
With My Nectr, available 24/7, you can view and pay bills, update payment details, change personal information, set up payment plans or extensions, request refunds and review your usage history. New users receive setup instructions by email.
Nectr accepts automatic payments by credit or debit card and direct debit, and manual payments online, via BPAY through your bank, or at Australia Post. There are no credit card fees. Update your payment details in My Nectr.
In an emergency, dial 000. For a power outage, contact your local distributor, as Nectr sells you energy but does not run the network. The distributor's number is on your Nectr bill or on their website.
To move home, connect or disconnect, call Nectr on 1300 111 211 or use the online contact form. Standard connections require 3 business days; urgent connections may incur additional fees from your distributor.
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Whatever your query, it is worth checking your plan against the market. Compare Nectr with other retailers that supply your address to find the plan that fits how you actually use electricity.