Nectr Energy Contact | Call Nectr at 1300 560 964 to Switch
Customers can contact Nectr customer service at 1300 111 211 for general enquiries. Do you need additional Nectr contact information? If you’re a Nectr Energy customer, continue reading below to find out all the ways to contact Nectr including phone numbers, email addresses, and mailing addresses, for whatever your question or concern might be.
Overview of Nectr Contact Information
All Nectr customers can contact Nectr customer service by dialing 1300 111 211. This number connects you to the Sales Team, Customer Service team, and Energy Support. Note that business hours are Monday to Friday, 9:00 AM – 5:00 PM (AEST).
| Location | Phone Number |
|---|---|
| Sign up or Switch to Nectr Energy | 1300 560 964 |
| Australia | 1300 111 211 |
| Overseas | +61 1300 111 211 |
| Nectr Postal Address | PO Box 1957 North Sydney, NSW 2059 (Selectra Australia) |
| Nectr Email Address | General Enquiries: [email protected] Solar Enquiries: [email protected] |
| Online contact form | nectr.com.au/contact-us |
| Nectr Customer Support Hours | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Calling Nectr from Overseas
Nectr does not have a dedicated international number, but overseas customers can call +61 1300 111 211. Online contact options are also available at nectr.com.au.
Who to Contact During a Nectr Outage
In case of an emergency, dial 000. For power outages, contact your energy distributor. Their contact details are available on your Nectr electricity bill or online.
My Nectr Login
My Nectr allows 24/7 account access to:
- View and pay bills
- Update payment details
- Change personal information
- Set up payment plans or extensions
- Request refunds
- Review usage history
New users receive setup instructions via email. If you need help, go to nectr.com.au and click “I forgot my details.”
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Pay My Bill Nectr
Automatic payments: Credit card, Debit card, Direct debit
Manual payments:
- Online bill payment with card
- BPAY via your bank
- Post Billpay at Australia Post (energy customers only)
Log into your My Nectr account for payment extensions and plans.
Nectr Electricity Connections / Disconnections
To move house or switch addresses, contact Nectr:
- Call 1300 111 211
- Use the form at nectr.com.au/contact-us
Nectr needs 3 business days for standard connections. Urgent connections may incur fees from your distributor.
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At Selectra Australia, we pride ourselves on delivering content that is 100% written, reviewed, and fact-checked by real people. We do not use artificial intelligence tools—such as ChatGPT, Google Gemini, or any other generative AI platforms—to produce or edit the content found on this page. Every article and guide is created by our in-house team of Australian content specialists, energy experts, and researchers who understand the local market and care deeply about providing accurate, up-to-date, and genuinely helpful information. We believe trust is built through transparency and human insight—never automation.
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