CovaU Energy Review 2023 | Electricity Plans & Prices

Thinking whether CovaU Energy is right for you? In this article, we tackle the main information and selling points of CovaU, including electricity rates, reviews, contact information, sustainability plans and rewards system. Discover how Covau Energy compares to other providers and find out what people think about CovaU Energy service.

Overview of CovaU Energy

CovaU Energy is a 100% Australian-owned, Sydney-based energy retailer that provides electricity and gas plans to businesses and households in 5/6 states. CovaU claims to deliver a service of equal quality to that of the big retailers but at a lower cost, with no lock-in contracts and 24/7 customer support. On top of that, CovaU also offers insurance and mobile services, so it's an attractive option if you are looking to bundle your utility services.

But does CovaU Energy manage to deliver on their expectations, or are you better off going for another provider? In the next section we will discuss whether CovaU is really the best retailer to “cover you”. But first let's look at Covau's offerings in each state.

CovaU provides energy plans for the following states:

• New South Wales
• Australian Capital Territory
• Victoria
• Queensland
• Southern Australia
• Tasmania

However, not all states have access to electricity and gas from CovaU.

Here's a list of what CovaU offers in each state and territory:

CovaU Energy Electricity & Gas Rates by State

Let’s have a deeper look at the different electricity and gas plans CovaU Energy has to offer depending on the state.

Just click on your state in the list below for a drop-down view of the energy plans available.

NOTE:
Valid April 2024. However, if you check the CovaU website now, you will be unable to register.

After contacting the company to inquire about this issue, we received the following response:

“Thank you for expressing interest in CovaU Energy. But as of now, we are unable to process new applications because we are undergoing a rate change. Our new rates and offers will be published over the next few weeks. This is also to avoid further inconveniencing our future customers. If this has been fixed, we will definitely make sure that our rates and offers are at par; by that time, we hope that you are still interested to sign up with us.”

This highlights the issues that energy companies are facing with the current energy crisis and the recent change in the Default Market Offer.

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CovaU Energy Reviews

No that you know what services are available in each state, you are probably wondering if CovaU is a good company to go with for your energy supply.

Let’s take a deeper look at what real CovaU customers think about their energy service provider.

Here is how customers rate CovaU on the most popular consumer reviews sites:

CovaU Energy Review and comments across all sources focus mainly on their great customer service and overall display highly positive feedback. Customers praise the quick response from the team and their efforts to solve their problems.

Here is an example of a verified 5-star CovaU Energy review from Jon in South East Queensland:

I had electricity connected at a Rural property. It all went smoothly on the date requested. Their Service team has been very helpful on the few occasions I have made contact with them. In Particular, James helped quickly process a refund

Negative reviews are scarce and are mainly related to unexpected bill charges and some confusion when people have just moved into a new house.

Here is an example of a verified 1-star CovaU Energy review from Yasir in Sydeny:

I have been with CovaU for both gas and electricity for over a year and over time they have increased their charges. Note that they were never the cheapest to start with but I went with them expecting good customer service, which is also no longer there to be found. Even after discussing the billing issues with them, they keep sending me wrong invoices.

However, one thing we loved about CovaU Energy is that we were unable to find any negative comments left unanswered by CovaU’s customer care team and all their responses were tailored to solving whatever issue the customer was having.

CovaU Energy GreenPower & Sustainable Energy

Another great benefit is that CovaU Energy prides itself on offering its customers the chance to source their electricity from renewable sources. You have the option to just get part of your supply from net-zero emission energy or go all-in with 100% sustainable sources from Australia.

CovaU Energy offers three GreenPower products:

CovaU Energy Rewards System

CovaU Energy includes a free rewards system that is available to all customers after paying their first invoice. These rewards include exclusive offers, discounts, and benefits at over 4,500 participating businesses that may help you and your family save more money across different services and leisure activities.

These are a few of the categories that apply to the CovaU rewards system:

• Restaurants
• Shopping
• Box Office
• Travel & Leisure
• Hotels
• Car Hire
• Health & Lifestyle (gyms, spas, etc.)

Some of the partnering brands within the Rewards System include brands like Woolworths, Rebel Sport, Cold Rock Ice Creamery, Seed, Dan Murphy’s, Lorna Jane, Subway and San Churro.

CovaU Energy RewardsOnce you have an account with CovaU, you only need to access the CovaU login and use “PURCHASE VIA COVAU REWARDS WEBSITE” to access all their offers.

Need Energy Advice ?

Selectra's Energy Experts are Available To Help You Free of Charge

1300 560 964 Free Callback

(Free Selectra Service - Currently open)

Call center currently closed (free service - open Monday to Friday from 10am -7pm)

Speak to a Selectra Energy Expert About All Your Energy Needs !

Free Callback

CovaU Energy Contact Information

Besides a quick and responsive web chat, CovaU has two phone contacts, one for general enquiries and another for sales:

1. CovaU Energy 24/7 Customer Support number: 1300 689 866
2. CovaU Energy Sales Hotline: 1300 111 688

Alternatively, you can contact CovaU Energy through the following addresses:

1. CovaU Energy Adress: Suite 11.03, level 11/201 Kent St, Sydney NSW 2000.
2. CovaU Energy Email: [email protected]

CovaU Energy Faults & Emergencies Contact

For blackouts, faults and outages in your area, CovaU Energy provides a useful list with detailed contact information about the different distributors in each state. If you don’t know which one is your distributor, CovaU will also assist you throughout the process.

CovaU Energy vs Other Energy Providers

If you are wondering whether to choose CovaU Energy as an energy provider, we can assure you that they have a positive track record with great feedback from their customers and cover most of the Australian territory. But do they really deliver on their promises? Let's have a quick look at their main selling points:

1. Affordability
2. Responsiveness
3. Sustainability
4. Rewards

1. Is CovaU Energy Affordable?

CovaU Energy claims to offer an equal-quality product to that of the big providers but at a highly competitive price. While some CovaU plans do offer a reasonable discount over the reference price, they are nothing outstanding. There are similar and cheaper options out there if you just want to save money, so you should consider other CovaU features or look for other options.

2. Is CovaU Energy Responsive?

CovaU proudly highlights its customer care service, and they should indeed be proud of it. Customer reviews are excellent all over the board and no negative feedback is left without a response.

3. Is CovaU Energy Sustainable?

CovaU claims to be able to provide renewable energy from 100% Australian sustainable sources and their green energy products are approved by the government-managed GreenPower Program. Additionally, CovaU offers a diverse range of “Green Plans” depending on how much you want to spend on sustainability. This is a great option whether you want to go all green or just want to add your grain of salt to the environmental cause!

4. Does CovaU Energy Offer Good Rewards?

While this is another important selling point of CovaU Energy, they could be more transparent about what exactly these rewards are and give some examples as to how much would you be able to save with them. At the moment, you need to be registered and have an account with them to see the full range of benefits this system offers.

Is CovaU Energy Worth It?

CovaU Energy is a reasonable option for anyone interested in a relatively affordable energy plan and who doesn’t want to spend countless hours in frustrating customer care calls. At Selectra, we encourage you to take your time to review other similar options and decide what works best for your situation.

In any case, due to the current energy crisis, CovaU Energy is not processing new applications, so you might want to stay in touch for future updates. We will keep you updated!

CovaU Energy Pros

• Great customer reviews
• Provides Gas and Electricity in almost every state
• Easy to contact with

CovaU Energy Cons

• Does not process new applications until late July!
• Some complaints about rates increasing over time
• Not as cheap as they claim to be