Nectr Energy Review: Pros & Cons | 2023 Plans & Prices

Nectr Energy is one of the newest Australian energy retailers on the market, serving customers in New South Wales, South-East Queensland, South Australian & the Australian Capital Territory. They offer competitive and green energy plans backed by the global solar energy company Hanwha Group. In this article, we go through Nectr’s electricity plans, how to sign up to Nectr Energy, and read Nectr Energy reviews from customers.

What is Nectr Energy?

Nectr is a green energy provider selling electricity in NSW, QLD, ACT and SA.

Nectr Energy was born in 2019 as the retail branch of Hanwah Energy Australia and since then has specialized in offering renewable energy and GreenPower plans at highly competitive rates. As of August 2022, Nectr electricity rates rank among the cheapest electricity rates in Australia.

Here's a list of Pros & Cons for Nectr Energy:

Who Owns Nectr Energy?Nectr is the retail arm of a South Korean-based solar and renewable energy company called Hanwha Group, but the Nectr Energy team is based in Australia. In Australia, Hanwha Group has co-invested in two operational solar farms in Victoria and Queensland and is currently in the process of constructing two new solar farms in New South Wales with enough generating capacity to supply energy to 50,000 homes.

Nectr Energy Plans Explained

Nectr has recently expanded its plans available in New South Wales and Queensland to include their new solar feed-in-tariff offers.

All Nectr Energy plans include the following:

• 100% carbon offset energy
• Fixed rates for 12 months
• Monthly billing
• No credit card fees
• No exit fees

You can find an explanation of Nectr energy plans below: 

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Nectr Electricity Prices & Rates

Here is a list of the average electricity bill in each state with Nectr Energy. 

Choose your state from the list below to see rates.

Nectr Energy Review

• Here's how customers rank Nectr Energy around the web:
• Google Reviews: 3.6 Stars
• Product Review: 4.1 stars
• Trust Pilot Reviews: 4.4 stars
• Trust Index: 4.1 stars

We took a look around the web at Nectr Energy reviews from real customers to see people's experience with the supplier. The average rank for Nectr Energy around the web is 4.05 stars. That means the supplier has an 80% customer satisfaction rate.

This number is actually quite high versus other energy suppliers according to Nectr Energy reviews. Happy customers rave about the kind and supportive sales staff and their pleasant surprise to actually have cheaper bills. 

Here is how one customer put it in the following Nectr Energy review:

Signed up with Anthony about 9 months ago - we LOVE nectr!
Love our monthly bills, friendly customer service, and I love the fact that it is Australian Base. – Sarah Young

This review is particularly telling as the customer has been with the company for 9 months and is still pleased with their results.

Another customer summed it up well with this Nectr Energy review:

Loved dealing with Nectr! No long wait times when contacting customer service, Aussie call centre with people who speak AND understand English and well priced electricity. All in all a great company to deal with. – Marnie Schmidt

In regard to negative Nectr Energy reviews, most customers mention issues with the door-to-door sales team.

It appears there may be a pattern of sales agents underquoting customers to get the sale.

This is true in the case of this customer Nectr Energy review:

Always knew never to trust door to door sales, not sure why I fell for it on this occasion...

Since changing to Nectr our bill is suddenly double what it’s ever been before.

We’ve had no changes to our property or circumstances yet the customer service tried to palm it off to us as ‘working from home’. We have always run a business from home and our bills have jumped from $160 to $310 a month.

I believe it’s due to incorrect estimated readings. Terrible customer service also, would not recommend. – Emma

While this does seem to be an unfair practice, it is quite easy not to be underquoted as long as you have your most recent bill or past month's usage handy.

All in all these reviews paint a largely positive picture of Nectr Energy as a company with low rates, great customer service and an Australian support team.

Sign up for Nectr Energy

Anyone can easily sign up to a Nectr energy plan online at nectr.com.au.

If you prefer to take a look around before registering you can also give our Selectra agents a call at the number above for assistance comparing plans and providers.

When signing up to Nectr Energy you will need to provide your personal details including name and address, date of birth, and a form of identification.

Nectr Energy accepts the following forms of identification:

• Drivers License
• Passport
• Medicare card

In addition, you will need to nominate a direct debit account or credit card for monthly payments.

Move home with Nectr EnergyNectr Energy currently does not offer a dedicated way to move house with them. If you’re moving and wish to keep your Nectr Energy account, contact Nectr customer service by phone, email, or post.

Call center currently closed (free service - open Monday to Friday from 10am -7pm)

Speak To a Selectra Energy Expert About All Your Energy Needs !

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How to Cancel a Nectr Energy Plan

To cancel your Nectr Energy plan, you will need to contact Nectr customer service by phone, email, or in writing.

As in all cases with energy contracts, you have the right to cancel your energy agreement within 10 business days of signing or receiving a copy of the agreement with your energy retailer.

In addition, Nectr Energy has no exit fees when it comes to cancelling your plan with them.

Simply send in a Nectr Cancellation Notice or if you’re switching to a different energy provider, have your new energy provider cancel your current agreement with Nectr Energy on your behalf.

Nectr Energy Contact Information

Nectr offers multiple ways for customers to contact customer service including email, phone, and by post.

Customers should contact Nectr customer service for any issues or questions they might have including moving home, billing enquiries, and cancellations.

Nectr Energy Bill Payments

Nectr electricity bills come on a monthly basis to help customers avoid bill shock and stay on track with your payments.

Because of this, Nectr Energy only accepts direct debit or credit for bill payments.

If you wish to change the direct debit or credit linked to your Nectr Energy account, you will need to get in touch with Nectr by phone or email to arrange this.

If you need to stop or defer a direct debit payment, or make any changes, Nectr Energy requires a 7 working day notice by phone or email before the direct debit is due. For any cancellations or deferment of a direct debit charge, you will need to arrange an alternative payment method.