Energy

Are you looking to switch energy providers?

Discover Ovo Energy and start saving money!

 

Subscribe now

Nectr: Renewable and Green Energy Plans, How to Sign Up to Nectr, and Customer Service Information

Nectr is one of the newest Australian energy retailers on the market, serving customers in New South Wales while offering competitive and green energy plans backed by global solar energy company Hanwha Group. Discover more about Nectr’s energy plans, find out how to sign up to Nectr, and information about contacting Nectr, by reading more below.


Overview of Nectr

Nectr is one of the newest green energy retail companies to enter the Australian market. First founded in 2019, with retail operations beginning in early 2020, Nectr aims to bring competitive rates and a strong green energy focus to the Australian energy market. Though currently only available in New South Wales, Nectr aims to expand into Queensland by the second half of 2020.

Nectr is the retail arm of Hanwha Group, a South-Korean based solar energy manufacturer with strong solar energy investment in Australia. Hanwha Group already has a strong presence in Australia, with multiple solar farm investments in Queensland and Victoria, and plans to expand into Wagga Wagga with a 47MW solar farm. In addition, Hanwha Q Cells, Hanwha Energy, and Hanwha Energy Retail already play in the Australian market.

Nectr has a strong focus on diversity within its company. Hannah Heath, Chief Strategy Officer for the company, was awarded the Clean Energy Council’s 2020 Women in Renewables Australian Institute of Company Directors (AICD) scholarship in February.

Nectr energy plans

At this time, Nectr only retails within the Ausgrid Distribution Network in New South Wales, offering two energy plans to customers within the area. Nectr promises simple sign-up when joining their company, with zero hidden or exit fees, local Australian-based customer support, a technology-focused customer experience, and no disruption to your energy supply.

Nectr utilizes technology to offer a personalized quote to customers within the Ausgrid Distribution Network. Simply plug in your address, and based on your meter type and historical market information, Nectr shows you your monthly and annual rates based on the average energy usage in the area. As such, prices below are estimates and may differ depending on your location, meter, and tariff.

Nectr energy plans*
Nectr Friends Nectr Green Friends
100% green energy offset
Percentage off the reference price 17% off the reference price 15% off the reference price
Daily supply charge 91.08c / day 93.28c / day
Usage rates 22.77c kWh 23.32c / kWh
Rates type Fixed rates for 12 months Fixed rates for 12 months
Billing period Monthly billing Monthly billing
Payment types Direct debit or recurring credit/debit card Direct debit or recurring credit/debit card
New customer bonus $200 e-gift card for new customers
$50 e-gift card on 12 month anniversary with Nectr
$200 e-gift card for new customers
$50 e-gift card on 12 month anniversary with Nectr
*Source: Get a Nectr quote online
**Prices based on postal code 2039. Rates shown for single rate tariff only and may differ based on meter and tariff type

Currently, Nectr does not offer a feed-in-tariff to solar PV customers, but plans to include a feed-in-tariff for its customers in the future. Customers who are interested in green energy but can’t or haven’t yet incorporated solar PV systems into their home might find Nectr a better choice than other green energy suppliers who might charge more for their daily usage and supply rates while offsetting those higher rates with higher feed-in-tariffs.

Nectr and green energy

Nectr is backed by South Korean-based solar and renewable energy company Hanwha Group, and has big plans for renewable energy solutions in the near future. Hanwha Energy Australia has already co-+invested in two operational solar farms in Victoria and Queensland and is currently in the process of constructing two new solar farms in New South Wales with enough generating capacity to supply energy to 50,000 homes. In addition, Nectr is in the process of launching a solar PV experience to customers with the intention of installing a Virtual Power Plant with P2P energy sharing

Sign up with Nectr

Customers can easily sign up to a Nectr energy plan online. When signing up you will need to provide your personal details including name and address, date of birth, and a form of identification which can be a:

  • Drivers License
  • Passport
  • Medicare card
In addition, you will need to nominate a direct debit account or credit card for monthly payments.

Move home with NectrNectr currently does not offer a dedicated way to move house with them. If you’re moving and wish to keep your Nectr account, contact Nectr customer service by phone, email, or post.

Cancel your energy plan with Nectr

In order to cancel your Nectr plan, you will need to contact Nectr customer service by phone, email, or in writing. As in all cases with energy contracts, you have the right to cancel your energy agreement within 10 business days of signing or receiving a copy of the agreement with your energy retailer. In addition, Nectr has no exit fees when it comes to cancelling your plan with them, You just need to send in a Nectr Cancellation Notice or if you’re switching to a different provider, your new provider will cancel your current agreement with Nectr on your behalf.

Contact Nectr customer service

Nectr offers multiple ways for customers to contact customer service including email, phone, and by post. Customers should contact Nectr customer service for any issues or questions they might have including moving home, billing enquiries, and cancellations.

Contact method How to contact
Post PO Box 1957
North Sydney
NSW 2059
Phone 1300 111 211
Email hello@nectr.com.au
Solar enquiries nectrsolar@nectr.com.au

Pay your Nectr energy bill

Nectr bills come out monthly, to help you avoid bill shock. Because of this, Nectr only accepts direct debit or credit for bill payments, which is set up when you sign up for a Nectr energy plan. If you wish to change your direct debit or credit account, you will need to get in touch with Nectr by phone or email.

If you need to stop or defer a direct debit payment, or make any changes, Nectr requires a 7 working day notice by phone or email before the direct debit is due. For any cancellations or deferment of a direct debit charge, you will need to arrange an alternative payment method.

Reviews of Nectr

As one of the newest small energy retailers on the Australian market, Nectr does not yet have many customer reviews. However, TrustPilot customers a 4 out of 5 star rating, with 88% of customers giving Nectr a 5-star review and not a single review under 4 stars. Customers love Nectr because of their 100% renewable energy plan which comes at more competitive rates than other energy retailers. In addition, customers say that signing up to Nectr was “incredibly easy to switch to” and Nectr customer service is responsive and easy to get in touch with.