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Nectr Energy Review
Pros & Cons | 2022 Plans & Prices

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Nectr is one of the newest Australian energy retailers on the market, serving customers in New South Wales and South-East Queensland, while offering competitive and green energy plans backed by global solar energy company Hanwha Group. Discover more about Nectr’s energy plans, find out how to sign up to Nectr, and information about contacting Nectr, by reading more below.

Here's a list of Pros & Cons for Nectr Energy:

Nectr Energy Review: Pros

  • 100% carbon offset energy
  • Green Power Options
  • Australian operated call centre
  • No credit-card fees

Nectr Energy Review: Cons

  • Monthly direct debit only
  • Not as cheap as other companies
  • Reports that salesman often underquote
  • No paper billing

What is Nectr Energy?

Nectr Energy is a Korean-owned Austrailan renewable energy provider.

Nectr was founded in 2019 and has quickly grown to operate in most of the NEM and has operations in NSW, ACT, QLD and SA. Nectr's goal is to keep green energy affordable and offers several energy plans to choose from, including solar feed-in tariffs.

Nectr focuses on offering renewable energy plans with competitive energy rates. Nectr has an impressive list of credentials to back up its claim as a renewable energy company.

Nectr Energy is Climate Active Certified through the Commonwealth Government Climate Active program, they are Green Power Accredited and received a 4-star rating from Greenpeace as one of the greenest energy companies in Australia.

On top of this, in 2020, Nectr's Chief Strategy Officer, Hannah Heath, was awarded the Clean Energy Council’s 2020 Women in Renewables Australian Institute of Company Directors (AICD) scholarship.

Who Owns Nectr Energy?Nectr is the retail arm of a South Korean-based solar and renewable energy company called Hanwha Group. In Australia, Hanwha Group has co-invested in two operational solar farms in Victoria and Queensland and is currently in the process of constructing two new solar farms in New South Wales with enough generating capacity to supply energy to 50,000 homes.

Nectr Energy Plans Explained

Nectr has recently expanded its plans available in New South Wales and Queensland to include their new solar feed-in-tariff offers.

All Nectr Energy plans include the following:

  • 100% carbon offset energy
  • Fixed rates for 12 months
  • Monthly billing
  • No credit card fees
  • No exit fees

You can find an explanation of Nectr energy plans below: 

Nectr 100% Clean

The Nectr 100% Clean plan is Nectr's standard rate tariff which offers fixed rates for 12 months meaning your rates won't change. With the 100% Clean plan, your energy is 100% carbon neutral meaning that it the pollution caused by generating your energy has been offset through projects that reduce future carbon emissions.

  • 100% carbon offset energy
  • Fixed rates for 12 months
  • Monthly billing
  • No credit card fees
  • No exit fees

Nectr Green Power

The Nectr Green Power plan takes going green a step further and invests in green energy generation projects through the Green Power program. With this plan your energy is carbon offset and also generating renewable energy. The Nectr Green Power plan offers low rates fixed rates for 12 months with 100% GreenPower.

  • 100% GreenPower included
  • Fixed rates for 12 months
  • Monthly billing
  • No credit card fees
  • No exit fees

Nectr 100% Clean Solar

The Nectr 100% Clean Solar plan builds on the previous 2 plans but offers a solar feed-in tariff. This plan offers a lower feed-in tariff than the Super Solar plan, but has a higher discount off the reference price.

The Feed-in tariff rates for the 100% Clean Solar plan are as follows:

  • NSW: 4.4c/kWh
  • QLD: 3.85c/kWh
  • SA: 1.98c/kWh

With the 100% Clean solar plan you also get the following:

  • 100% carbon offset at no extra cost
  • Fixed rates for 12 months
  • Monthly billing
  • No credit card fees
  • No exit fees
  • Solar feed-in-tariff

Nectr Super Solar

The Nectr Super Solar plan is Nectr's highest paying feed-in tariff. However, in exchange for a higher payout rate, you forgo a discount off the reference price. Meaning that this plan's energy rates are around the same as the standing offer.

The Feed-in tariff rates for the Nectr Super Solar plan are as follows:

  • NSW: 14c/kWh
  • QLD: 11.5c/kWh
  • SA:12c/kWh
  • (Rates applicable only for the first 10 kWh/day)

You will also receive the following benefits:

  • 100% carbon offset at no extra cost
  • Fixed rates for 12 months
  • Monthly billing
  • No credit card fees
  • No exit fees
  • Solar feed-in-tariff
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Nectr Electricity Prices & Rates

Here is a list of the estimated cost of a yearly bill in each state with Nectr Energy. 

Choose your state from the list below to see rates.

Nectr Electricity Rates in New South Wales

Nectr offers all four of their electricity plans to customers in New South Wales. If you are looking for a standard electricity plan with no solar feed-in option, you can choose between 100% Clean or the Greenpower plan.

Nectr Electricity Rates NSW
Plan Name 100% Clean Greenpower
Reference Price Discount -24% off the Reference Price -3% off the Reference Price
Other Discounts $50 referral credit $50 referral credit
Estimated Annual Bill
(discounts included)
$1,015 per year $1,302 per year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on distributors for the capital city of each state listed. Calculations are based on the reference price for average energy usage in this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

If you’re interested in investing in solar energy, Nectr offers integrated solar plans to customers including organising a Clean Energy Council approved solar retailer to design and install a solar PV system, as well as all maintenance and monitoring.

If you are interested in solar energy through Nectr, you have 2 options: 100% Clean Solar or the Super Solar plan.

Nectr Solar Feed-in Tariff Rates NSW
Plan Name 100% Clean Solar Super Solar
Reference Price Discount -24% off the Reference Price +1% higher than the Reference Price
FiT Payout Rate 4.4c/kWh 14c/kWh (first 10kWh/day)
Other Discounts $50 referral credit $50 referral credit
Estimated Annual Bill
(discounts included*)
$1,176 per year $1,569 per year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on distributors for the capital city of each state listed. Calculations are based on the reference price for average energy usage in this area. Estimates do not inlcude credits from solar feed-in tariffs. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

Nectr Electricity Rates in Queensland

Nectr has 4 available energy plans in Queensland.

The 100% clean plan is the cheapest offering and gives you an 18% discount off the reference price with 100% carbon-offset energy. However, if you want to add 100% Green Power to your plan, you will have to forgo a discount off the reference price. Nectr's Greenpower tariff is equal to the reference price in Queensland. 

Nectr Electricity Rates QLD
Plan Name 100% Clean Greenpower
Reference Price Discount -18% off the Reference Price Same as the Reference Price
Other Discounts $50 referral credit $50 referral credit
Estimated Annual Bill
(discounts included)
$1,142 per year $1,403 per year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on distributors for the capital city of each state listed. Calculations are based on the reference price for average energy usage in this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

Nectr Solar Feed-in Tariff Rates QLD
Plan Name 100% Clean Solar Super Solar
Reference Price Discount -18% off the Reference Price +1% higher than the Reference Price
FiT Payout Rate 3.85c/kWh 11.5c/kWh (first 10kWh/day)
Other Discounts $50 referral credit $50 referral credit
Estimated Annual Bill
(discounts included*)
$1,142 per year $1,420 per year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on distributors for the capital city of each state listed. Calculations are based on the reference price for average energy usage in this area. Estimates do not inlcude credits from solar feed-in tariffs. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

Nectr Electricity Rates in South Australia

In South Australia, Nectr only offers one standard electricity plan, but thankfully, it's their most affordable: the 100% Clean plan. 

Nectr Electricity Rates SA
Plan Name 100% Clean
Reference Price Discount -25% off the Reference Price
Other Discounts $50 referral credit
Estimated Annual Bill
(discounts included)
$1,239 per year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on distributors for the capital city of each state listed. Calculations are based on the reference price for average energy usage in this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

However, if you are interested in a solar feed-in tariff in SA, Nectr offers 2 options to choose from. Your choice will depend on whether you plan to export a lot of energy to the grid, as one offers a 25% discount off the reference price and a lower payout rate, while the other offers no discount off the reference price and a higher payout rate.

Nectr Solar Feed-in Tariff Rates SA
Plan Name 100% Clean Solar Super Solar
Reference Price Discount -25% off the Reference Price +1% higher than the Reference Price
FiT Payout Rate 1.98c/kWh 12c/kWh (first 10kWh/day)
Other Discounts $50 referral credit $50 referral credit
Estimated Annual Bill
(discounts included*)
$1,239 per year $1,680 per year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on distributors for the capital city of each state listed. Calculations are based on the reference price for average energy usage in this area. Estimates do not inlcude credits from solar feed-in tariffs. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

Nectr Energy Review

  • Here's how customers rank Nectr Energy around the web:
  • Google Reviews: 3.9 Stars
  • Product Review: 2 stars
  • Trust Pilot Reviews: 4.5 stars

We took a look around the web at Nectr Energy reviews from real customers to see people's experience with the supplier. The average rank for Nectr Energy around the web is 3.5 stars. That means the supplier has a 70% customer satisfaction rate.

This number is actually quite high versus other energy suppliers. Happy customers rave about the kind and supportive sales staff and their pleasant surprise to actually have cheaper bills. 

Here is how one customer put it in the following Nectr Energy review: Signed up with Anthony about 9 months ago - we LOVE nectr!
Love our monthly bills, friendly customer service, and I love the fact that it is Australian Base. – Sarah Young
This review is particularly telling as the customer has been with the company for 9 months and is still pleased with their results.

Another customer summed it up well with this Nectr Energy review: Loved dealing with Nectr! No long wait times when contacting customer service, Aussie call centre with people who speak AND understand English and well priced electricity. All in all a great company to deal with. – Marnie Schmidt In regard to negative Nectr Energy reviews, most customers mention issues with the door-to-door sales team.

It appears there may be a pattern of sales agents underquoting customers to get the sale.

This is true in the case of this customer Nectr Energy review: Always knew never to trust door to door sales, not sure why I fell for it on this occasion...

Since changing to Nectr our bill is suddenly double what it’s ever been before.

We’ve had no changes to our property or circumstances yet the customer service tried to palm it off to us as ‘working from home’. We have always run a business from home and our bills have jumped from $160 to $310 a month.

I believe it’s due to incorrect estimated readings. Terrible customer service also, would not recommend. – Emma
While this does seem to be an unfair practice, it is quite easy not to be underquoted as long as you have your most recent bill or past month's usage handy.

All in all these reviews paint a largely positive picture of Nectr Energy as a company with low rates, great customer service and an Australian support team.

Sign up for Nectr Energy

Anyone can easily sign up to a Nectr energy plan online at nectr.com.au.

If you prefer to take a look around before registering you can also give our Selectra agents a call at the number above for assistance comparing plans and providers.

When signing up to Nectr you will need to provide your personal details including name and address, date of birth, and a form of identification.

Nectr accepts the following forms of identification:

  • Drivers License
  • Passport
  • Medicare card

In addition, you will need to nominate a direct debit account or credit card for monthly payments.

Move home with NectrNectr currently does not offer a dedicated way to move house with them. If you’re moving and wish to keep your Nectr account, contact Nectr customer service by phone, email, or post.

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Need Energy Advice?

Read our full set of energy guides for advice on providers and plans.

How to Cancel a Nectr Energy Plan

To cancel your Nectr energy plan, you will need to contact Nectr customer service by phone, email, or in writing.

As in all cases with energy contracts, you have the right to cancel your energy agreement within 10 business days of signing or receiving a copy of the agreement with your energy retailer.

In addition, Nectr has no exit fees when it comes to cancelling your plan with them.

Simply send in a Nectr Cancellation Notice or if you’re switching to a different energy provider, have your new energy provider cancel your current agreement with Nectr on your behalf.

Nectr Contact Information

Nectr offers multiple ways for customers to contact customer service including email, phone, and by post.

Customers should contact Nectr customer service for any issues or questions they might have including moving home, billing enquiries, and cancellations.

How to Contact Nectr Energy
Nectr Energy Contact Method How to Contact Nectr
Nectr Mailing Address PO Box 1957
North Sydney
NSW 2059
Nectr Energy Phone Number 1300 111 211
Nectr Energy Email hello@nectr.com.au
Nectr Solar Enquiries nectrsolar@nectr.com.au

Nectr Bill Payments

Nectr bills come on a monthly basis to help customers avoid bill shock and stay on track with your payments.

Because of this, Nectr only accepts direct debit or credit for bill payments.

If you wish to change the direct debit or credit linked to your Nectr account, you will need to get in touch with Nectr by phone or email to arrange this.

If you need to stop or defer a direct debit payment, or make any changes, Nectr requires a 7 working day notice by phone or email before the direct debit is due. For any cancellations or deferment of a direct debit charge, you will need to arrange an alternative payment method.

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