Nectr is one of the newest Australian energy retailers on the market, serving customers in New South Wales and South-East Queensland, while offering competitive and green energy plans backed by global solar energy company Hanwha Group. Discover more about Nectr’s energy plans, find out how to sign up to Nectr, and information about contacting Nectr, by reading more below.
Nectr energy plans and rates
Nectr has recently expanded its plans available in New South Wales and Queensland to include their new solar energy offers. Their original two plans, Nectr Friends Clean and Nectr GreenPower, offer low rates with either 100% carbon offset at no additional cost, or 100% GreenPower, while Nectr Friends Clean Solar includes their new solar feed-in-tariff. If you’re in New South Wales within the Ausgrid Distribution Network, and are interested in investing in solar energy, you can also sign up for their new 7-year Nectr Home Solar plan which includes a 6.6kW solar PV system and 5kW inverter.
|Nectr Friends Clean||Nectr GreenPower||Nectr Friends Clean Solar||Nectr Home Solar
(Ausgrid Network only)
Nectr electricity rates in New South Wales
Nectr offers three electricity plans to customers in New South Wales and, if you live within the Ausgrid distribution network, their new Nectr Home Solar plan. Below you can find Nectr electricity rates for customers in the Ausgrid distribution network, based on the reference price for the area.
|Nectr Friends Clean||Nectr GreenPower||Nectr Friends Clean Solar
|Nectr Home Solar|
|Discount off the reference price||20% discount + $100 bill credit||8% discount + $100 bill credit||20% discount + $100 bill credit||14% discount|
|Daily supply charge||99.99c / kWh||99.99c / kWh||99.99c / kWh||110c / day|
|Usage rates||20.57c / kWh||25.3c / kWh||20.57c / kWh||21.89c / kWh|
|Estimated annual cost||$1,017 / year||$1,202 / year||$1,017 / year||$1,255 / year|
*Source: Nectr Basic Plan Information. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,900kWh/year. Valid February 2021.
If you’re interested in investing in solar energy, Nectr currently offers their Home Solar plan to customers in the Ausgrid network. Nectr will do all the work for you, including organising a Clean Energy Council approved solar retailer to design and install a solar PV system of 6.6kW and a 5kW inverter with no upfront cost, as well as all maintenance and monitoring. Then, for the next seven years, you’ll be put on competitive electricity rates through Nectr for any electricity you might need which is not covered by your new solar PV system. After seven years, the solar PV system is yours for free.
Nectr electricity rates in Queensland
Nectr has three available energy plans in Queensland. Their two flagship plans, Nectr Friends Clean and Nectr GreenPower as well as their new Nectr Friends Clean Solar plan which comes with a solar feed-in-tariff.
|Nectr Friends Clean||Nectr GreenPower||Nectr Friends Clean Solar
|Discount off the reference price||17% discount + $100 bill credit||4% discount + $100 bill credit||17% discount + $100 bill credit|
|Daily supply charge||96.69c / day||99.99c / day||96.69c / day|
|Usage rates||19.47c / kWh||23.65c / kWh||19.47c / kWh|
|Estimated annual cost||$1,098 / year||$1,303 / year||$1,098 / year|
*Source: Nectr Basic Plan Information. Rates valid for postcode 4000 within Energex distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,600kWh/year. Valid February 2021.
Overview of Nectr energy
Nectr is one of the newest green energy retail companies to enter the Australian market. First founded in 2019, with retail operations beginning in early 2020, Nectr aims to bring competitive rates and a strong green energy focus to the Australian energy market. Nectr is currently available to customers in New South Wales and, more recently, South-East Queensland.
Nectr is the retail arm of Hanwha Group, a South-Korean based solar energy manufacturer with strong solar energy investment in Australia. Hanwha Group already has a strong presence in Australia, with multiple solar farm investments in Queensland and Victoria, and plans to expand into Wagga Wagga with a 47MW solar farm. In addition, Hanwha Q Cells, Hanwha Energy, and Hanwha Energy Retail already play in the Australian market.
Nectr has a strong focus on diversity within its company. Hannah Heath, Chief Strategy Officer for the company, was awarded the Clean Energy Council’s 2020 Women in Renewables Australian Institute of Company Directors (AICD) scholarship in February.
Nectr electricity and green energy
Nectr is backed by South Korean-based solar and renewable energy company Hanwha Group, and has big plans for renewable energy solutions in the near future. Hanwha Energy Australia has already co-invested in two operational solar farms in Victoria and Queensland and is currently in the process of constructing two new solar farms in New South Wales with enough generating capacity to supply energy to 50,000 homes.
Sign up with Nectr
Customers can easily sign up to a Nectr energy plan online. When signing up you will need to provide your personal details including name and address, date of birth, and a form of identification which can be a:
- Drivers License
- Medicare card
In addition, you will need to nominate a direct debit account or credit card for monthly payments.
Move home with NectrNectr currently does not offer a dedicated way to move house with them. If you’re moving and wish to keep your Nectr account, contact Nectr customer service by phone, email, or post.
Cancel your energy plan with Nectr
In order to cancel your Nectr plan, you will need to contact Nectr customer service by phone, email, or in writing. As in all cases with energy contracts, you have the right to cancel your energy agreement within 10 business days of signing or receiving a copy of the agreement with your energy retailer. In addition, Nectr has no exit fees when it comes to cancelling your plan with them, You just need to send in a Nectr Cancellation Notice or if you’re switching to a different energy provider, your new provider will cancel your current agreement with Nectr on your behalf.
Nectr contact information
Nectr offers multiple ways for customers to contact customer service including email, phone, and by post. Customers should contact Nectr customer service for any issues or questions they might have including moving home, billing enquiries, and cancellations.
|Contact method||How to contact|
|Post||PO Box 1957
|Phone||1300 111 211|
Nectr bill payments with direct debit
Nectr bills come out monthly, to help you avoid bill shock. Because of this, Nectr only accepts direct debit or credit for bill payments, which is set up when you sign up for a Nectr energy plan. If you wish to change your direct debit or credit account, you will need to get in touch with Nectr by phone or email.
If you need to stop or defer a direct debit payment, or make any changes, Nectr requires a 7 working day notice by phone or email before the direct debit is due. For any cancellations or deferment of a direct debit charge, you will need to arrange an alternative payment method.
As one of the newest small energy retailers on the Australian market, Nectr does not yet have many customer reviews. However, TrustPilot customers a 4 out of 5 star rating, with 88% of customers giving Nectr a 5-star review and not a single review under 4 stars. Customers love Nectr because of their 100% renewable energy plan which comes at more competitive rates than other energy retailers. In addition, customers say that signing up to Nectr was “incredibly easy to switch to” and Nectr customer service is responsive and easy to get in touch with.