Looking for information on Alinta Energy? We've got you covered. Below, we break down Alinta Energy plans and offers, customer reviews, as well as how to pay your Alinta Energy bill and contact customer service. Continue reading to learn more about this Australian provider and its customer benefits.
Skip ahead to Alinta Energy rates & offers by state.
Overview of Alinta Energy
Alinta Energy is an Australian energy company that generates and sells energy. Alinta prides itself on being the only "national" energy company in Australia, as it has operations in 5/6 states.
Alinta Energy sells energy in the following states:
- New South Wales
- Queensland
- Victoria
- Western Australia
- South Australia
However, due to different regional regulations, their offers are different in Western Australia than they are in the rest of the regions they serve.
In Western Australia, they only sell Alinta Gas.
In the table below you can get a better picture of the services available in each state & territory:
| State | Electricity | Gas |
|---|---|---|
| NSW | ||
| ACT | ||
| VIC | ||
| QLD | ||
| SA | ||
| WA | ||
| TAS | ||
| NT |
Alinta has no operations in Tasmania, the Australian Capital Territory, or the Northern Territory.
Alinta Energy Rates & Offers
Below we cover specific Alinta Energy plans available by state.
Click on your state for a drop-down of rates and plans.
Alinta Energy NSW
Alinta Energy offers residents of New South Wales gas and electricity plans.
Customers interested in simple, generous discounts should opt for Alinta Energy HomeDeal for gas and electricity, while sports fans can get a year of Kayo Basic, along with discounted electricity and gas rates, if they choose Alinta Energy Sports Pack plan.
| Plan Name | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Discount Off the Reference Price | 25% discount | 20% discount |
| Daily Supply Charge | 62.70c / day | 77.00c / day |
| Usage Rates | 20.90c / kWh | 21.41c / kWh |
| Estimated Annual Cost | $1,380 / year | $1,460 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the Ausgrid Network in Sydney, NSW. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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| Plan Name | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Daily supply charge | 46.75c / day | 47.75c / day |
| Usage rates | 1.47 to 3.05c / MJ | 1.47 to 3.05c / MJ |
| Estimated annual cost | $600 / year for 48.6MJ/day | $600 / year for 48.6MJ/day |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2000 in NSW with an average daily usage of 48.6MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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Alinta Energy VIC
Victorian residents have access to two Alinta gas plans and two electricity plans from Alinta Energy.
With Alinta Energy HomeDeal plan, customers in Victoria can get Alinta gas and electricity at generously discounted rates.
Alinta Sports Pack Energy plan gives customers a year of Kayo Basic for free on top of the discounted energy rates.
| Plan Name | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Discount off the reference price | 22% discount | 17% discount |
| Daily supply charge | 93.50c / day | 99.00c / day |
| Usage rates | 16.80c / kWh | 18.16c / kWh |
| Estimated annual cost | $1,013 / year | $1,088 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the CitiPower Network in Melbourne. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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| Category | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Daily supply charge | 53.01c / day | 53.01c / day |
| Usage rates | 2.59 to 1.68c / MJ | 2.59 to 1.68c / MJ |
| Estimated annual cost | $1,300 / year for 159MJ/day | $1,300 / year for 159MJ/day |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 3000 in Vic with an average daily usage of 159MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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Alinta Energy QLD
Alinta Energy is available to customers in South-East Queensland and residents who live in the area have two gas and two electricity plans to choose from.
While Alinta's HomeDeal Energy has steep discounts available, Alinta Energy Sports Pack plan gives customers less of a discount, but a year of free Kayo Basic for sports fans to enjoy.
| Plan Name | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Discount Off the Reference Price | 18% discount | 14% discount |
| Daily Supply Charge | 97.90c / day | 197.90c / day |
| Usage Rates | 18.07c / kWh | 19.59c / kWh |
| Estimated Annual Cost | $1,189 / year | $1,259 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the Energex Network in Brisbane. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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| Plan Name | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Daily Supply Charge | 66.00c / day | 66.00c / day |
| Usage Rates | 4.11c / MJ | 4.11c / MJ |
| Estimated annual cost | $520 / year for 18.3MJ/day | $520 / year for 18.3MJ/day |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 4000 in Qld with an average daily usage of 18.3MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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Alinta Energy SA
In South Australia, Alinta Energy offers customers two discounted electricity and two discounted gas plans.
Alinta's HomeDeal Energy plan offers simple discounts off the reference price, while Alinta Energy Sports Pack plan gives customers less of a discount, but offer a free year of Kayo Basic for customers on this plan to watch and enjoy sports.
| Plan Name | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Discount Off the Reference Price | 14% discount | 10% discount |
| Daily Supply Charge | 91.30c / day | 91.30c / day |
| Usage Rates | 26.47 to 29.48c / kWh | 27.92 to 31.10c / kWh |
| Estimated Annual Cost | $1,476 / year | $1,539 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for SA Power Networks in Adelaide. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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| Plan Name | HomeDeal Energy | Sports Pack Energy |
|---|---|---|
| Daily Supply Charge | 74.31c / day | 74.31c / day |
| Usage Rates | 2.87 to 3.74c / MJ | 2.87 to 3.74c / MJ |
| Estimated Annual Cost | $870 / year for 44.8MJ/day | $870 / year for 44.8MJ/day |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 5000 in SA with an average daily usage of 44.8MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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Alinta Gas WA
In Western Australia, Alinta Energy only sells gas.
There are 3 different Alinta gas plans to choose from:
| Category | Sports Pack Gas | Fair Go 25 | Fair Go 35 |
|---|---|---|---|
| Discount off gas usage charges | N / A | 25% discount | 35% discount |
| Daily supply charge | 22.23c / day | 22.23c / day | 22.23c / day |
| Usage rates | 12.59 to 13.97c / unit | 10.38 to 11.51c / unit | 9.00c to 9.98c / unit |
| Service charge | 7.14c / day | 7.14c / day | 7.14c / day |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 6000 in WA with an average annual usage of 4,000 units per year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.
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Alinta Energy Fair Go 35 gives customers the biggest discount available, 35% off their gas usage charges for one year, while Fair Go 25 offers a 25% discount off their usage charge for three years so you can set and forget your gas plan.
Alinta Energy Sports Pack Gas offers residents a smaller discounted gas rate, but one year of Kayo Basic for free.
One of the big positives of this provider is that regardless of where you are located, all Alinta Energy plans come with:
- Flexible bill payment options
- No lock-in contract or exit fees
- Access to Alinta Energy Rewards
Alinta Energy RewardsAlinta Energy Rewards offers customers access to special discounts for things like movie tickets, theme parks, electronics, gift cards, as well as exclusive VIP experiences and competitions.
However, as you just saw above, specific offers and plans change based on location.
Therefore, Alinta Energy offers both gas and electricity plans in only the following states:
- New South Wales
- Victoria
- Queensland
- South Australia
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Alinta Energy Reviews
Below we have compiled a list of pros and cons for Alinta energy to help you make a clearer decision.
Alinta Energy Review: Pros
- Available in NSW, Vic, Qld, SA, and WA
- Alinta Energy Rewards available in all retail states
- Standard Alinta solar feed-in tariff available
- No lock-in contract & $0 exit fees
Alinta Energy Review: Cons
- Not available in ACT or Tas
- Poor customer service reviews
- Foreign Owned
- No solar energy electricity plan
- Alinta Rewards only for activies and entertainment
We also took a look at Alinta Energy reviews from real customers around the web and have compiled a summary here.
Customer reviews of Alinta Energy are mixed.
Alinta Energy reviews on Product Review show that customers give the company 1.8 out of 5 stars. On TrustPilot, reviews were nearly identical coming in at 1.9 out of 5 stars.
You don't need to be an expert to see that these customer reviews are quite low. In fact, nearly 92% of the Alinta Energy reviews on TrustPilot were for 1 star.
So, what causes people to give the company such low ratings?
Although some Alinta customers are happy with their service and cite their bills as being significantly cheaper, many other customers mention receiving higher bills once they switched and having trouble with the Alinta customer service team.
It's important to note that a number of the reviews are customers warning future customers to steer clear.
Therefore, take these reviews with a grain of salt as disgruntled customers are more likely to leave a review than happy customers.
Alinta Energy Contact Information
Alinta Energy contact information varies by state.
Therefore in the sections below you will find the best contact methods for your state.
- Below we break down Alinta Energy contact methods for customers in:
- Western Australia
- NSW, VIC, QLD, and SA
Alinta Energy Contact for Western Australia
The following Alinta Energy contact numbers are available for customers in Western Australia:
- 13 13 58 - Free from any local WA landlines
- 1800 677 945 - Western Australia interstate number
- +61 8 9210 2005 for customers overseas
Phone lines are open between 7am and 7pm (weekdays) and 8am to 12pm (weekends local time).
Residential customers in Western Australia can contact Alinta Energy customer service by email at customer.services@alintaenergy.com.au.
You can also send a letter to:
Alinta Energy
Locked Bag 55
Perth WA BC 6849
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Alinta Energy Contact for NSW, VIC, QLD, & SA
If you live in NSW, VIC QLD, or SA, you can call Alinta Energy at:
- 13 37 02 - General contact number
- +618 6254 3506 - overseas contact number
Phone lines are open between 8am and 9pm (weekdays) and between 9am and 6pm (Saturday).
You can also contact Alinta Energy by post at the following address:
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
Sign-up to Alinta Energy Offers & Plans
If you've looked at several energy suppliers and want to subscribe to Alinta Energy, you can sign up online or over the phone.
How to Subscribe to or Move with Alinta Energy in Western Australia
To subscribe to Alinta Energy in Western Australia, you will need to submit an application online which will need to include your name, address, the name of anyone else you want on the energy bill, as well as rental agreement if you lease.
Alinta Energy customers, either new or existing within Western Australia, can move with Alinta by filling out a moving house form. With one business day's notice, you can have natural gas to your new property the day you move in. Existing customers can disconnect their current property from Alinta Natural Gas with this disconnection form.
Subscribe to an Alinta Energy gas or Electricity Plan
To subscribe to Alinta Energy you will need to submit an application online, choose your state and follow the instructions. Your application will need to include your name, address, identification, the name of anyone else you want on the energy bill, as well as the rental agreement if you lease.
Looking to Change?Under Australian law, energy customers are entitled to a 10-business-day cooling off period after subscribing to a new energy service. During this time customers can cancel their energy plan for any reason, without penalty. After the 10-day period, customers who wish to cancel might incur an exit fee. To disconnect your service after the cooling-off period, call 13 37 02.
How to Pay Your Alinta Energy Bill
You can pay Alinta Energy bills:
- Over the phone
- Online
- By mail (check or money order)
If you're are having trouble paying your Alinta Energy bills, Alinta Energy can help you find ways to settle your bills. This can include creating a payment plan, speaking with a financial counselor, or looking into government energy concessions and rebates to help with paying your energy bill.
Alinta Energy bill payment in Western Australia
Alinta Energy offers the following bill payment methods for customers in WA:
- Over the phone
- Online
- By mail
- In-person at the post office
| Method | How to Pay | What You Need to Pay Your Bill |
|---|---|---|
| Phone | Alinta energy contact number: 1300 360 900 | To pay your Alinta energy bill by phone, you'll need a credit card, your energy bill, your 10-digit payment number, and something to record the payment receipt for your personal records |
| Online | Pay Online | To pay your Alinta energy bill online, you'll need a credit card, your energy bill, your 10-digit payment number, and something to record the payment receipt for your personal records |
| BPAY | Pay your bill over the phone or internet through your financial institution | You'll need your Alinta Energy Biller Code 2733 and your 10-digit personal payment number. |
| Direct Debit | Call 13 13 58 to set up, or download and mail this form. | If you do not already have a direct debit set up, you will need to do so before using this payment method. |
| Alinta Energy Locked Bag 1000 PERTH WA 6001 |
Simply mail a personal cheque and a payment slip to Alinta Energy. Address the cheque: AlintaEnergy. | |
| In-person (POSTbillpay®) | Any Australian post office | Pay in person at an Aus Post location using cash, cheque, or EFTPOS. |
Alinta Energy Bill Payments in NSW, VIC, QLD, & SA
If you are within the NEM, there are flexible billing methods available for you to pay your Alinta Energy bill.
The table below shows you how to pay your Alinta Energy bills if you live in NSW, VOC, QLD, or SA:
| Method | How to Pay | What You Need |
|---|---|---|
| Phone | Call 13 37 02 and select option 4 | You'll need a credit card, your energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records |
| Online | Pay Online | You¡ll need a credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records |
| BPAY | Over the phone or internet through your financial institution | You'll need your Alinta Energy Biller Code 168 930 and your 10-digit personal payment number |
| Direct Debit | Set up online, or download and mail this form 8only available in SA and Vic. | If you do not already have a direct debit set up, you will need to do so before using this payment method |
| The address is shown on your payment slip | Personal cheque payable to AlintaEnergy and payment slip | |
| In-person (POSTbillpay®) | Any Australian post office | Cash, cheque, or EFTPOS |
If you are unable to pay your energy bills, should contact Alinta Energy immediately to discuss their options for reducing your bills or paying little by little.
Alinta Energy Login & Alinta My Account
Alinta Energy offers online account management for all Alinta Energy customers.
With Alinta Energy My Account, you can manage and pay your bills online, sign up for direct debit and automatic bill payments, and review and manage your energy usage to better reduce your electricity and gas consumption.
Alinta Energy My Account is available 24/7, and can help you gain control over your energy usage. Simply use your Alinta Energy login credentials to access My Account through alintaenergy.com.au in the top right corner.
You can also download the company's app and use your same Alinta Energy login to access your account that way.
Who Owns Alinta Energy?
Alinta Energy is owned by a Hong Kong investment firm called Chow Tai Fook Capital Limited.
However, Alinta Energy has its head offices in Sydney and generates and sells energy in both Australia and New Zealand.
Alinta was originally under the State Energy Commission of Western Australia until 1995 when it was dissolved into its separate gas and electricity groups, leading to the creation of Alinta Gas. Alinta Gas then changed its name to Alinta Limited before settling on its current name, Alinta Energy.
In 2017, Alinta Energy was acquired by Chow Tai Fook Enterprises and remains a subsidiary up until today.
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Read more articles about Alinta Energy
Alinta Energy Review: How Does Alinta Energy Compare?
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Alinta Energy Rates: Electricity & Gas Plans and Prices
Alinta Energy Contact: Phone, Email, & Account Management