Alinta Energy: Offers, Contact Details and How to Subscribe

Alinta Energy is an Australian energy gentailer company that services the states of Western Australia, as well as Victoria, South Australia, New South Wales, and Queensland. Due to regulations, offers differ between Western Australia and the rest of the regions they service. Continue reading for information about Alinta Energy's energy plans for Western Australia or click here for information about energy plans in Victoria, South Australia, NSW, and Queensland and decide if Alinta Energy is the best choice of energy provider in Australia for your household.


Overview of Alinta Energy

Alinta Energy is a gentailer Australian energy company, owned by Chow Tai Fook Enterprises. Alinta Energy was first founded in 2011 as Alinta, though parts of the company date back to the 1950s.

Alinta Energy got its start as the State Energy Commission of Western Australia until 1995 when it was disaggregated into its separate gas and electricity parts, leading to the creation of AlintaGas. It then became Alinta Limited which in 2008 before settling for its current name, Alinta Energy.

In 2017, Alinta Energy was acquired by Chow Tai Fook Enterprises and remains so today.

Alinta Energy in Western Australia

Alinta Energy got its start in Western Australia, and today their retail market is split between Western Australia, and Victoria, South Australia, New South Wales, and Queensland.

For customers in Western Australia, continue to read about Alinta offers, contact information and more. For customers in Victoria, South Australia, New South Wales, and Queensland on the other hand, continue below for information about offers available to you.

Alinta Energy in Western Australia: Natural Gas Offers

Alinta Energy in Western Australia only offers natural gas to customers in the area. Alinta not only offers three natural gas deals but also the first home capped gas plan in Western Australia.

Alinta Energy has three natural gas plans available to customers in Western Australia. Each deal comes with quarterly billing, no lock-in contracts or exit fees, flexible billing options, and flexible payment options.

 
Plan Name Fair Go 25 Fair Go 30 Fair Go 35
Percentage Off 25% off gas usage charges based on standard residential gas prices 30% off gas usage charges based on standard residential gas prices 35% off gas usage charges based on standard residential gas prices
Benefit Period 3 year benefit period 2 year benefit period 1 year benefit period

In addition to Alinta Energy’s natural gas plans, they also offer Western Australia’s first capped price gas plan. This personalized gas plan guarantees no price increase over 12 months, no more bill shock, and monthly direct debit payments with one fixed charge. 

Getting in Touch with Alinta Energy

You can find all the ways to contact Alinta Energy in our Contact Alinta Energy Guide.

Western Australian customers can get in touch with Alinta Energy by calling the following numbers between 7 am and 7 pm weekdays and 8 am to 12 pm weekends local time.

  • 13 13 58 - Free from any local WA landlines
  • 1800 677 945 - Alinta Energy Western Australia interstate number
  • +61 8 9210 2005 for customers overseas

Residential customers in Western Australia can also contact Alinta Energy customer service through email or by sending mail to:

Alinta Energy
Locked Bag 55
Perth WA BC 6849

How to Subscribe to or Move with Alinta Energy in Western Australia

To subscribe to Alinta Energy in Western Australia, you will need to submit an application online which will need to include your name, address, the name of anyone else you want on the energy bill, as well as rental agreement if you lease.

Customers, either new or existing, of Alinta Energy, can move with Alinta by filling out a moving house form. With one business days’ notice, you can have natural gas to your new property the day you move in. Existing customers can disconnect their current property from Alinta Natural Gas with this disconnection form.

10 Day Cooling Off PeriodAustralia law allows all energy subscribers a 10-business-day cooling off period after subscribing to an energy service, during which you can cancel your service at any time without penalty

How to Pay Your Alinta Energy Bill in Western Australia

Alinta Energy allows customers in Western Australia to pay their bill online, over the phone, with BPAY, and direct debit. Find all the ways to pay in our Contact Alinta Energy article

Alinta Energy in Queensland, New South Wales, South Australia, and Victoria

Alinta Energy has expanded its energy service to include Queensland, New South Wales, South Australia, and Victoria. Alinta Energy provides gas and electricity to customers in New South Wales, South Australia, and Victoria, and offers electricity only to customers in Queensland.

For information about offers, as well as how to contact and move with Alinta Energy in one of these states, continue reading below.

Alinta Energy offers in Victoria, Queensland, New South Wales, and South Australia

Alinta Energy offers gas and electricity plans for customers in Queensland, New South Wales, South Australia, and Victoria. Customers in Queensland only have access to electricity plans through Alinta, and energy savings depend on your location.

Alinta Energy has two plans available, for either gas or electricity. Exact savings with Alinta Energy depend on where you live, but savings could be up to 15% less than the reference price.

 Alinta Energy’s No-Fuss energy plan for gas or electricity offers greater savings, flexible billing, and payment, as well as no lock-in contracts or exit fees.

 For sports fans, Alinta Energy offers the Sports Pack Energy Plan with Kayo, which gives customers up to 12 months of Kayo Basic, as well as streaming of 50 sports on up to two devices.

Energy Options with Alinta Energy*
Sports Pack with Kayo No-Fuss
  • Gas or electricity
  • No lock-in contract
  • Flexible billing options
  • Flexible payment options
  • Stream over 50 sports
  • Streaming on 2 devices
  • Kayo Basic included for up to 12 months
  • Gas or electricity
  • No lock-in contract
  • Flexible billing options
  • Flexible payment options

*Exact savings may differ between postcode and energy distributor

Get in Touch with Alinta Energy Outside of Western Australia

You can find all the ways to contact Alinta Energy in our complete Contact Alinta Energy Guide

Customers outside of Western Australia can get in touch with Alinta Energy by calling 13 37 02 between 8 am and 9 pm weekdays and Saturday between 9 am and 6 pm. Customers overseas looking to get in touch with Alinta Energy Queensland, New South Wales, South Australia, and Victoria can call the direct number +618 6254 3506.

All post can be mailed to:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007

Subscribe to Alinta Energy in Victoria, Queensland, New South Wales, and South Australia

To subscribe to Alinta Energy you will need to submit an application online, choose your state and follow the instructions. Your application will need to include your name, address, identification, the name of anyone else you want on the energy bill, as well as rental agreement if you lease.

Looking to Change?Under Australian law, energy customers are entitled to a 10-business-day cooling off period after subscribing to a new energy service. During this time customers can cancel their energy plan for any reason, without penalty. After the 10-day period, customers who wish to cancel might incur an exit fee. To disconnect your Alinta Energy service after the cooling-off period, call 13 37 02.

How to Pay Your Alinta Energy Bill

Alinta Energy allows customers to pay their bill multiple ways, including online, by phone, with BPAY, and by direct debit. Find a complete list on how to pay your Alinta Energy bill in our Contact Alinta Energy Guide.

Alinta Energy Customer Reviews

Reviews of Alinta Energy are mixed and customers are recommended to do their own research before choosing an energy provider as individual circumstances can affect experiences with energy providers. While some Alinta customers are very happy with customer service and cite their bills being significantly cheaper, others cite difficulty in getting requests processed and higher bills once switching.

Read more articles about Alinta Energy

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