Looking for information on Alinta Energy? We've got you covered. Below, we break down Alinta Energy plans and offers, customer reviews, as well as how to sign up for a gas or electricity plan and contact customer service. Continue reading to learn more about this Australian provider and its customer benefits.

Overview of Alinta Energy

Alinta Energy is an Australian energy company that generates and sells energy. As a major energy provider in Australia, Alinta offers both electricity and gas to a number of Australian states. Alinta prides itself on being the only "national" energy company in Australia, as it has operations in 5/6 states.

Alinta Energy sells energy in the following states:

  • New South Wales
  • Queensland
  • Victoria
  • Western Australia
  • South Australia

However, due to different regional regulations, their offers are different in Western Australia than they are in the rest of the regions they serve.

In Western Australia, they only sell Alinta Gas.

Alinta has no operations in Tasmania, the Australian Capital Territory, or the Northern Territory.

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In the table below you can get a better picture of the services available in each state & territory:

Alinta Review by State

State or Territory

Alinta Electricity

Alinta Gas

New South Wales
 
 
ACT
 
 
Victoria
 
 
Queensland
 
 
South Australia
 
 
Western Australia
 
 
Tasmania
 
 

Review of Alinta Energy Rates & Plans

Electricity and Gas

Alinta energy has two plans available in New South Wales, Victoria, Queensland, and South Australia for electricity and gas, and three natural gas plans in Western Australia. Find summaries of Alinta Energy electricity and gas plans here, or go to our Alinta Energy Rates guide for more information about Alinta Energy prices.

Alinta HomeDeal Energy Plan

HomeDeal Energy is Alinta Energy’s simple energy plan with simple, low rates.

HomeDeal Energy is available in New South Wales, Victoria, Queensland, and South Australia and comes with:

  • Simple, competitive Alinta Energy electricity and gas rates
  • Flexible billing and payment options
  • No lock-in contract and $0 exit fees
  • Alinta Rewards Shop Access

Alinta Sports Pack Energy Plan

If you’re a sports fan, Alinta Energy Sports Pack is available in New South Wales, Victoria, Queensland, South Australia, and Western Australia.

Sign up for Alinta Sports Pack and get a year of Kayo Basic included, as well as:

  • 12 months of Kayo Basic included (valued up to $300)
  • Flexible billing and payment options
  • No lock-in contract and $0 exit fees
  • Alinta Rewards Shop Access
  • What’s Included with Kayo Basic?
  • Two simultaneous streams
  • HD streaming available
  • 15,000 hours of on-demand sports
  • Live stream all the most popular sports

Alinta Fair Go 25 & Fair Go 35 (WA Only)

Alinta Energy Fair Go 25, and Fair Go 35 are only available for Western Australia natural gas customers

Both plans offer a discount on your Alinta Energy gas usage charges, based on the standard Alinta residential gas rates for your location.

  • Alinta Fair Go 25: Set and forget with 25% off gas usage charges for a three year benefit period
  • Alinta Fair Go 35: Get 35% off Alinta gas usage charges with a one year benefit period

Below we cover specific Alinta Energy plans available by state. Click on your state for a drop-down of rates and plans.

Alinta Energy NSW

Alinta Energy offers residents of New South Wales gas and electricity plans.

Customers interested in simple, generous discounts should opt for Alinta Energy HomeDeal for gas and electricity, while sports fans can get a year of Kayo Basic, along with discounted electricity and gas rates, if they choose Alinta Energy Sports Pack plan.

Alinta Energy Electricity Rates New South Wales
Plan Name Priority Plus Home Deal Sports Pack & Standing Offer
Discount Off the Reference Price -9% off -3% off Same as reference price
Daily Supply Charge 87.08c / day 92.82c / day 95.69c / day
Usage Rates 34.35c / kWh 36.62c / kWh 37.75c / kWh
Estimated Annual Cost $1,660 / year $1,770 / year $1,820 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with an average use of 3900kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy Gas Rates New South Wales
Plan Name Priority Plus Gas HomeDeal Gas Sports Pack Gas Standing Offer
Daily Supply Charge 60.47c / day 62.15c / day 63.83c / day 67.19c / day
Usage Rates 2.64 to 5.42c / MJ 2.72 to 5.58c / MJ 2.79 to 5.73c / MJ 2.94 to 6.03c / MJ
Estimated Annual Cost
(*discounts included)
$1,020 / year $1,040 / year $1,070 / year $1,130 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2000 in NSW with an average usage of 18,542MJ / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy VIC

Victorian residents have access to two Alinta gas plans and two electricity plans from Alinta Energy.

With Alinta Energy HomeDeal plan, customers in Victoria can get Alinta gas and electricity at generously discounted rates. 

Alinta Sports Pack Energy plan gives customers a year of Kayo Basic for free on top of the discounted energy rates.

Alinta Energy Electricity Rates Victoria
Plan Name Home Deal Sports Pack Standing Offer
Discount Off the Reference Price -6% off -3% off Same as reference price
Daily Supply Charge 108.34c / day 111.79c / day 115.25c / day
Usage Rates 26.98c / kWh 27.85c / kWh 28.71c / kWh
Estimated Annual Cost
​​​​​​​(*discounts included)
$1,390 / year $1,440 / year $1,480 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Victoria (3000). Calculations are based on average usage of 4000kWh per year and the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy Gas Rates Victoria
Plan Name Home Deal Sports Pack Standing Offer
Daily Supply Charge 78.21c / day 79.94c / day 86.42c / day
Usage Rates 3.05 to 4.50c / MJ 3.11 to 4.60c / MJ 3.37 to 4.97c / MJ
Estimated Annual Cost $1,180 / year $1,210 / year $1,310 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 3000 in Vic with an average daily usage of 159MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy QLD

Alinta Energy is available to customers in South-East Queensland and residents who live in the area have two gas and two electricity plans to choose from.

While Alinta's HomeDeal Energy has steep discounts available, Alinta Energy Sports Pack plan gives customers less of a discount, but a year of free Kayo Basic for sports fans to enjoy.

Alinta Energy Electricity Rates Queensland
Plan Name Priority Plus Home Deal Sports Pack Standing Offer
Discount Off the Reference Price -9% off -6% off -3% off Same as reference price
Daily Supply Charge 114.82c / day 118.60c / day 122.39c / day 126.17c / day
Usage Rates 29.73c / kWh 30.71c / kWh 31.69c / kWh 32.67c / kWh
Estimated Annual Cost
(*discounts included)
$1,790 / year $1,850 / year $1,910 / year $1,960 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Brisbane (4000) with average usage of 4600kWh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy Gas Rates Queensland
Plan Name Priority Plus Home Deal Sports Pack Standing Offer
Daily Supply Charge 72.52c / day 74.51c / day 76.51c / day 79.70c / day
Usage Rates 6.80c / MJ 6.99c / MJ 7.17c / MJ 7.47c / MJ
Estimated Annual Cost
(*discounts included)
$810 / year $830 / year $850 / year $890 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 4000 in QLD with an average usage of 6,842MJ / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy SA

In South Australia, Alinta Energy offers customers two discounted electricity and two discounted gas plans.

Alinta's HomeDeal Energy plan offers simple discounts off the reference price, while Alinta Energy Sports Pack plan gives customers less of a discount, but offers a free year of Kayo Basic for customers on this plan to watch and enjoy sports.

Alinta Energy Electricity Rates South Australia
Plan Name Priority Plus Standing Offer & HomeDeal Sports Pack
Discount Off the Reference Price -3% off Same as reference price +3% higher
Daily Supply Charge 98.74c / day 101.79c / day 104.48c / day
Usage Rates 46.09c / kWh 47.52c / kWh 48.95c / kWh
Estimated Annual Cost
​​​​​​​(*discounts included)
$1,730 / year $2,270 / year $2,340 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Adelaide (5000) with an average use of 4000kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy Gas Rates South Australia
Plan Name Priority Plus Gas HomeDeal Gas Sports Pack Gas Standing Offer Gas
Daily Supply Charge 71.19c / day 73.54c / day 75.89c / day 78.23c / day
Usage Rates 3.99 to 5.85c / MJ 4.13 to 6.05c / MJ 4.26 to 6.24c / MJ 4.39 to 6.44c / MJ
Estimated Annual Cost $1,070 / year $1,110 / year $1,140 / year $1,180 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 5000 in SA with an average usage of 10,986MJ / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy WA

In Western Australia, Alinta Energy offers customers three discounted gas plans.

Alinta's Sports Packplan offers less of a discount, but offers a free year of Kayo Basic for customers on this plan to watch and enjoy sports. The Fair Go 35 gas plan offers 35% off gas usage charges with a 2 year benefit plan. Lastly, Alinta offers a set and forget standard gas plan with the lowest standard rates and no additional frills.

Alinta Energy Gas Rates Western Australia
Category Sports Pack Gas Fair Go 35 Standing Offer Gas
Discount Off Gas Usage Charges N / A 35% discount N / A
Daily Supply Charge 24.39c / day 24.39c / day 24.39c / day
Usage Rates 13.82 to 15.32c / unit 9.87c to 10.94c / unit 15.19c to 16.83c / unit
Service Charge 7.64c / day 7.64c / day 7.64c / day

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 6000 in WA with an average annual usage of 4,000 units per year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Alinta Energy is Among the Cheapest Energy Providers in Australia!

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Alinta Energy is Among the Cheapest Energy Providers in Australia!

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One of the big positives of Alinta Energy is that regardless of where you are located, all Alinta Energy plans come with:

  1. Flexible bill payment options
  2. No lock-in contract or exit fees
  3. Access to Alinta Energy Rewards

Alinta Energy RewardsAlinta Energy Rewards offers customers access to special discounts for things like movie tickets, theme parks, electronics, gift cards, as well as exclusive VIP experiences and competitions.

However, as you just saw above, specific offers and plans change based on location.

Therefore, Alinta Energy offers both gas and electricity plans in only the following states:

  • New South Wales
  • Victoria
  • Queensland
  • South Australia

Sign Up for an Alinta Energy Gas or Electricity Plan

If you've looked at several energy suppliers and want to subscribe to Alinta Energy, you can sign up online or over the phone.

To subscribe to Alinta Energy online, you will need to submit an application online, choose your state and follow the instructions. Your application will need to include your name, address, identification, the name of anyone else you want on the energy bill, as well as the rental agreement if you lease.

To subscribe to Alinta Energy in Western Australia, you will need to submit an application online which will need to include your name, address, the name of anyone else you want on the energy bill, as well as rental agreement if you lease.

Alinta Energy customers, either new or existing within Western Australia, can move with Alinta by filling out a moving house form. With one business day's notice, you can have natural gas to your new property the day you move in. Existing customers can disconnect their current property from Alinta Natural Gas with this disconnection form.

Looking to Change?Under Australian law, energy customers are entitled to a 10-business-day cooling off period after subscribing to a new energy service. During this time customers can cancel their energy plan for any reason, without penalty. After the 10-day period, customers who wish to cancel might incur an exit fee. To disconnect your service after the cooling-off period, call 13 37 02.

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Alinta Energy is Among the Cheapest Energy Providers in Australia!

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Alinta Energy

Alinta Energy is Among the Cheapest Energy Providers in Australia!

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Who Owns Alinta Energy?

Alinta Energy is owned by a Hong Kong investment firm called Chow Tai Fook Capital Limited.

However, Alinta Energy has its head offices in Sydney and generates and sells energy in both Australia and New Zealand.

Alinta was originally under the State Energy Commission of Western Australia until 1995 when it was dissolved into its separate gas and electricity groups, leading to the creation of Alinta Gas. Alinta Gas then changed its name to Alinta Limited before settling on its current name, Alinta Energy.

In 2017, Alinta Energy was acquired by Chow Tai Fook Enterprises and remains a subsidiary up until today.

Alinta Energy Customer Reviews

We took a look at Alinta Energy reviews from real customers around the web and have compiled a summary here. Ultimately, customer reviews of Alinta Energy are mixed.

On ProductReview, Alinta Energy reviews give the energy provider 1.8 out of 5 stars. Out of over 1,300 total Alinta Energy reviews currently recorded, over 1,000 are 1-star.

TrustPilot only has 16 Alinta Energy reviews published, but 88% of them are 1-star. This gives Alinta Energy a rating of only 2.2 out of 5 stars.

While customers’ experiences of Alinta Energy differ, there are some common threads throughout their Alinta Energ reviews which include:

In the verified 1-star Alinta Energy review Happy Trails A left, they cite: 

I was with Alinta Energy for four years, the price started good then in became less competitive but they didn't bother to tell us (why would they?). I realized later on we've been paying way abover market rates for years. Pretty sure they know about it but just kept on bleeding us dry, very unethical. Here's one of my bills with them, just take a close look at those rates!

 

So, what causes people to give the company such low ratings?

Although some Alinta customers are happy with their service and cite their bills as being significantly cheaper, many other customers mention receiving higher bills once they switched and having trouble with the Alinta customer service team.

It's important to note that a number of the reviews are customers warning future customers to steer clear.

Therefore, take these reviews with a grain of salt as disgruntled customers are more likely to leave a review than happy customers.

Alinta Solar Review

Alinta Energy does not retail or install solar panels, nor do they offer an electricity plan with a premium solar feed-in tariff.

However, Alinta does have a standard solar feed-in tariff available across all their electricity plans for households who have invested in solar PV systems and want to export solar energy back to the grid.

Solar panel

Alinta Energy solar feed-in tariffs by state:

  • New South Wales: 6.7c/kWh
  • Victoria: 6.7c/kWh
  • Queensland: 8c/kWh
  • South Australia: 8c/kWh

It should be noted that, as a general trend, solar feed-in tariffs are decreasing across Australia. For a standard feed-in tariff, Alinta Energy solar credits are, on average, slightly higher than most other providers’.

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Alinta Energy is Among the Cheapest Energy Providers in Australia!

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Alinta Energy

Alinta Energy is Among the Cheapest Energy Providers in Australia!

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Alinta Rewards Review

There are a number of energy providers that offer rewards and membership programs including Alinta Energy.

Alinta Energy electricity and gas customers get access to Alinta Rewards and can redeem them for:

  • Movie Tickets: Up to 48%
  • Theme Parks: Up to 33% off
  • Zoos & Attractions: Up to 32% off
  • Luna Park: Up to 26% off
  • Shopping: Up to 5% off
  • Electronics: Up to 50% off

Unlike other rewards programs there are no discounts with Alinta Rewards for everyday essentials like groceries or fuel, as they tend to focus on fun experiences and activities instead. This means you probably won’t save on your monthly budget if you use Alinta Rewards unless you’re someone who goes to the cinema, theme parks, or zoo every week.

Alinta Energy Review: The Verdict

Alinta Energy is a large energy provider in Australia and offers both electricity and gas across the country, including natural gas in Western Australia but is Alinta Energy any good?

Alinta Energy Review: Pros

  • Available in NSW, Vic, Qld, SA, and WA
  • Alinta Energy Rewards available in all retail states
  • Standard Alinta solar feed-in tariff available
  • No lock-in contract & $0 exit fees
  • All plans offer flexible payment options

Alinta Energy Review: Cons

  • Not available in ACT or Tas
  • Poor customer service reviews
  • Foreign Owned
  • No solar energy electricity plan
  • Alinta Rewards only for activies and entertainment

Customers’ Alinta Energy reviews cite many complaints, including inexplicably high Alinta Energy bills and difficulty getting in contact with Alinta Energy to sort out issues or disputes. However, people are much more likely to leave a negative review rather than a positive one and with over 1.1 million customers across Australia and New Zealand, they are one of the more popular energy providers around.

Ultimately, everyone’s experience with their energy provider is different and while some may have had negative experiences with Alinta, there are still many positive reviews across the web and many happy long term Aintacustomers. It’s always best to do your own research when comparing energy providers, to find the best deal for your household's energy needs.

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Alinta Energy is Among the Cheapest Energy Providers in Australia!

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Alinta Energy is Among the Cheapest Energy Providers in Australia!

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Alinta Energy Contact Information

Alinta Energy contact information varies by state.

Therefore in the sections below you will find the best contact methods for your state.

  • Below we break down Alinta Energy contact methods for customers in:
  • Western Australia
  • NSW, VIC, QLD, and SA

Alinta Energy Contact for Western Australia

The following Alinta Energy contact numbers are available for customers in Western Australia:

Phone lines are open between 7am and 7pm (weekdays) and 8am to 12pm (weekends local time).

Residential customers in Western Australia can contact Alinta Energy customer service by email at [email protected].

You can also send a letter to:

Alinta Energy
Locked Bag 55
Perth WA BC 6849

Alinta Energy Contact for NSW, VIC, QLD, & SA

If you live in NSW, VIC QLD, or SA, you can call Alinta Energy at:

  • 13 37 02 - General contact number
  • +618 6254 3506 - overseas contact number

Phone lines are open between 8am and 9pm (weekdays) and between 9am and 6pm (Saturday).

You can also contact Alinta Energy by post at the following address:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007

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