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Alinta Energy: Gas and Electricity Offers, How to Subscribe, and Contact Information

Alinta Energy is an Australian energy gentailer company that services the states of Western Australia, as well as Victoria, South Australia, New South Wales, and Queensland. Due to regulations, offers differ between Western Australia and the rest of the regions they service. Continue reading for information about Alinta Energy's energy plans for Western Australia or click here for information about energy plans in Victoria, South Australia, NSW, and Queensland and decide if Alinta Energy is the best choice of energy provider in Australia for your household.


Overview of Alinta Energy

Alinta Energy is a gentailer Australian energy company, owned by Chow Tai Fook Enterprises. Alinta Energy was first founded in 2011 as Alinta, though parts of the company date back to the 1950s.

Alinta Energy got its start as the State Energy Commission of Western Australia until 1995 when it was disaggregated into its separate gas and electricity parts, leading to the creation of AlintaGas. It then became Alinta Limited before settling for its current name, Alinta Energy.

In 2017, Alinta Energy was acquired by Chow Tai Fook Enterprises and remains a subsidiary up until today.

Alinta Energy rates and offers

Alinta Energy offers gas and electricity plans to residents across the country, with both gas and electricity plans in New South Wales, Victoria, Queensland, and South Australia, as well as natural gas plans to Western Australia. All Alinta plans come with flexible billing and payment options as well as no lock-in contract or exit fees, in addition to access to Alinta Energy Rewards.

Alinta Energy RewardsAlinta Energy Rewards gives Alinta Energy customers access to special discounts for everything from movie tickets to theme parks, and electronics to gift cards, as well as exclusive VIP experiences and competitions.

Alinta Energy NSW

Alinta Energy offers residents of New South Wales gas and electricity plans. Customers interested in simple, generous discounts should opt for Alinta Energy HomeDeal for gas and electricity, while sports fans can get a year of Kayo Basic, along with discounted electricity and gas rates, if they choose Alinta Energy Sports Pack plan.

Alinta Energy electricity rates NSW*
  HomeDeal Energy Sports Pack Energy
Discount off the reference price 16% discount 8% discount
Usage rates 23.771c / kWh 25.971c / kWh
Supply charge 83.60c / day 92.40c / day
Estimated annual average $1,232 / year $1,350 / year

*Source: Alinta Energy Plans. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,900kWh/year. Valid July 2020.

Alinta Energy gas rates NSW*
  HomeDeal Energy Sports Pack Energy
Usage rates
(Block rate tariff)
3.421c to 1.661c / MJ 4.059c to 1.969c / MJ
Supply charge 65.01c / day 65.01c / day

*Source: Alinta Energy Plans. Rates valid for postcode 2000 within Jemena distribution network. Valid July 2020.

Alinta Energy VIC

Victorian residents have access to two gas and two electricity plans from Alinta Energy. With Alinta Energy HomeDeal plan, customers get gas and electricity at generously discounted rates, whereas Alinta Sports Pack Energy plan gives customers a year of Kayo Basic for free on top of the discounted energy rates.

Alinta Energy electricity rates VIC*
  HomeDeal Energy Sports Pack Energy
Discount off the reference price 14% discount 6% discount
Usage rates 21.45c / kWh 23.25c / kWh
Supply charge 99.55c / day 110.55c / year
Estimated annual average $1,221 / year $1,334 / year

*Source: Alinta Energy Plans. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020.

Alinta Energy gas rates VIC*
  HomeDeal Energy Sports Pack Energy
Usage rates
(Block rate tariff)
2.86c to 1.87c / MJ 2.60c to 2.10c / MJ
Supply charge 69.30C / day 82.50c / day
Estimated annual average $1,243 / year $1,342 / year

*Source: Alinta Energy Plans. Rates valid for postcode 3000 within AGN distribution network. Estimated annual cost based on average usage of 3775MJ/month. Valid July 2020.

Alinta Energy QLD

Alinta Energy is available to customers in South-East Queensland and residents who live in the area have two gas and two electricity plans to choose from. While Alinta Energy HomeDeal Energy has steep discounts available, Alinta Energy Sports Pack plan gives customers less of a discount, but a year of free Kayo Basic for sports fans to enjoy.

Alinta Energy electricity rates QLD*
  HomeDeal Energy Sports Pack Energy
Discount off the reference price 14% discount 7% discount
Usage rates 19.558c / kWh 21.747c / kWh
Supply charge 108.90c / day 108.900c / day
Estimated annual average $1,297 / year $1,398 / year

*Source: Alinta Energy Plans. Rates valid for postcode 4000 within Energex distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,600kWh/year. Valid July 2020.

Alinta Energy gas rates QLD*
  HomeDeal Energy Sports Pack Energy
Usage rates
(Block rate tariff)
4.389c / MJ 4.389c / MJ
Supply charge 66c / day 66c / day

*Source: Alinta Energy Plans. Rates valid for postcode 4000 within AGN distribution network. Valid July 2020.

Alinta Energy SA

In South Australia, Alinta Energy offers customers two discounted electricity and two discounted gas plans. Alinta Energy No Fuss Energy plan offers simple discounts off the reference price, while Alinta Energy Sports Pack plan gives customers less of a discount, but offer a free year of Kayo Basic for customers on this plan to watch and enjoy sports.

Alinta Energy electricity rates SA*
  No Fuss Energy Sports Pack Energy
Discount off the reference price 4% discount 1% discount
Usage rates 33.165c to 36.949c / kWh 34.155c to 38.049c / kWh
Supply charge 91.30c / day 91.30c / day
Estimated annual average $1,766 / year $1,808 / year

*Source: Alinta Energy Plans. Rates valid for postcode 5000 within SA Power Network distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020.

Alinta Energy gas rates SA*
  No Fuss Energy Sports Pack Energy
Usage rates
(Block rate tariff)
3.685c to 2.838c / MJ 4.081c to 3.135c / MJ
Supply charge 76.560c / day 76.560c / day

*Source: Alinta Energy Plans. Rates valid for postcode 5000 within Envestra distribution network. Valid July 2020..

Alinta Energy WA

Alinta Energy only retails gas in Western Australia and offers three gas plans for residents in the state. Alinta Energy Fair Go 35 gives customers the biggest discount available, 35% off their gas usage charges for one year, while Fair Go 25 offers a 25% discount off their usage charge for three years so you can set and forget your gas plan. Alinta Energy Sports Pack Gas offers residents a smaller discounted gas rate, but one year of Kayo Basic for free.

Alinta Energy gas rates WA*
  Sports Pack Gas Plan Fair Go 25 Fair Go 35
Benefits Includes Kayo Basic
One year benefit
25% off gas usage charges for three years 35% off gas usage charges for one year
Usage rates
(Block rate tariff)
13.81c to 12.46c / MJ 11.39c to 10.27c / MJ 9.87c to 8.90c / MJ
Supply charge 21.98c / day 21.98c / day 21.98c / day
Service Charge 7.14c / day 7.14c / day 7.14c / day

*Source: Alinta Energy Plans. Rates valid for postcode 6000 within ATCO distribution network. Valid July 2020.

Alinta Energy contact information

Depending on if you're trying to contact Alinta Energy from Western Australia or within the NEM, Alinta Energy's phone number, email, and postal address might differ. 

Contact Alinta Energy in Western Australia

Western Australian customers can contact Alinta Energy by calling the following numbers between 7 am and 7 pm weekdays and 8 am to 12 pm weekends local time.

  • 13 13 58 - Free from any local WA landlines
  • 1800 677 945 - Alinta Energy Western Australia interstate number
  • +61 8 9210 2005 for customers overseas

Residential customers in Western Australia can also contact Alinta Energy customer service through email or by sending mail to:

Alinta Energy
Locked Bag 55
Perth WA BC 6849

Contact Alinta Energy within the National Electricity Market

Customers  can get in touch with Alinta Energy by calling 13 37 02 between 8 am and 9 pm weekdays and Saturday between 9 am and 6 pm. Customers overseas looking to get in touch with Alinta Energy call the direct number +618 6254 3506.

All post can be mailed to:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007

Subscribe to an Alinta Energy offer or plan

If you want to subscribe to Alinta Energy, you can sign up online or over the phone.

How to Subscribe to or Move with Alinta Energy in Western Australia

To subscribe to Alinta Energy in Western Australia, you will need to submit an application online which will need to include your name, address, the name of anyone else you want on the energy bill, as well as rental agreement if you lease.

Alinta Energy customers, either new or existing within Western Australia, can move with Alinta by filling out a moving house form. With one business day's notice, you can have natural gas to your new property the day you move in. Existing customers can disconnect their current property from Alinta Natural Gas with this disconnection form.

10 Day Cooling Off PeriodAustralia law allows all energy subscribers a 10-business-day cooling off period after subscribing to an energy service, during which you can cancel your service at any time without penalty

Subscribe to an Alinta Energy gas or electricity plan

To subscribe to Alinta Energy you will need to submit an application online, choose your state and follow the instructions. Your application will need to include your name, address, identification, the name of anyone else you want on the energy bill, as well as rental agreement if you lease.

Looking to Change?Under Australian law, energy customers are entitled to a 10-business-day cooling off period after subscribing to a new energy service. During this time customers can cancel their energy plan for any reason, without penalty. After the 10-day period, customers who wish to cancel might incur an exit fee. To disconnect your Alinta Energy service after the cooling-off period, call 13 37 02.

How do I pay Alinta Energy bills?

Customers can pay Alinta Energy bills a number of different ways, including over the phone, online, or with a written cheque or money order sent in the mail. If you're experiencing financial difficulty and are having trouble paying your Alinta Energy bills, it's best to contact Alinta as soon as possible to discuss all your financial options. These can include a payment plan, speaking with a financial counselor, or looking into government energy concessions and rebates.

Alinta Energy bill payment in Western Australia

For its customers in Western Australia, Alinta Energy provides several methods for paying bills, including on the phone, online, by mail, and in-person.

Ways to Pay Your Bill
Method How to Pay What You Need
Phone Call 1300 360 900 A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
Online Pay Online A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
BPAY Over the phone or internet through your financial institution Alinta Energy Biller Code 2733 and your 10-digit personal payment number
Direct Debit Call 13 13 58 to set up, or download and mail this form. If you do not already have direct debit set up, you will need to do so before using this payment method
Mail Alinta Energy
Locked Bag 1000
PERTH WA 6001
Personal cheque payable to AlintaEnergy and payment slip
In-person (POSTbillpay®) Any Australian post office Cash, cheque, or EFTPOS

How to pay your Alinta Energy bill in the NEM

Alinta Energy has multiple ways to pay bills for customers within the NEM, with flexible billing methods available. Customers facing financial hardship, who might not be able to pay their bills, should contact Alinta Energy immediately to discuss their options for help paying their energy bills.

Ways to Pay Your Bill
Method How to Pay What You Need
Phone Call 13 37 02 and select option 4 A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
Online Pay Online A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
BPAY Over the phone or internet through your financial institution Alinta Energy Biller Code 168 930 and your 10-digit personal payment number
Direct Debit Set up online, or download and mail this form 8only available in SA and Vic. If you do not already have direct debit set up, you will need to do so before using this payment method
Mail The address is shown on your payment slip Personal cheque payable to AlintaEnergy and payment slip
In-person (POSTbillpay®) Any Australian post office Cash, cheque, or EFTPOS

Alinta Energy login to My Account

Alinta Energy offers online account management for all Alinta Energy customers. With Alinta Energy My Account, you can manage and pay your bills online, sign up for direct debit and automatic bill payments, and review and manage your energy usage to better reduce your electricity and gas consumption. Alinta Energy My Account is available 24/7, and can help you gain control over your energy usage.

Alinta Energy reviews

Alinta Energy reviews are mixed, and customers are recommended to do their own research before choosing an energy provider as individual circumstances can affect experiences with energy providers. Product Review customers give Alinta Energy 1.8 out of 5 stars, while TrustPilot customers give Alinta Energy 2.5 out of 5 stars. While some Alinta customers are very happy with customer service and cite their bills being significantly cheaper, others cite difficulty in getting requests processed and higher bills once switched.

Read more articles about Alinta Energy