Alinta Energy Review | Discover Rates, Plans & Reviews

Looking for information on Alinta Energy? We've got you covered. Below, we break down Alinta Energy plans and offers, customer reviews, as well as how to sign up for a gas or electricity plan and contact customer service. Continue reading to learn more about this Australian provider and its customer benefits.

Overview of Alinta Energy

Alinta Energy is an Australian energy company that generates and sells energy. As a major energy provider in Australia, Alinta offers both electricity and gas to a number of Australian states. Alinta prides itself on being the only "national" energy company in Australia, as it has operations in 5/6 states.

Alinta Energy sells energy in the following states:

• New South Wales
• Queensland
• Victoria
• Western Australia
• South Australia

However, due to different regional regulations, their offers are different in Western Australia than they are in the rest of the regions they serve.

In Western Australia, they only sell Alinta Gas.

Alinta has no operations in Tasmania, the Australian Capital Territory, or the Northern Territory.

In the table below you can get a better picture of the services available in each state & territory:

Review of Alinta Energy Rates & Plans

Alinta energy has two plans available in New South Wales, Victoria, Queensland, and South Australia for electricity and gas, and three natural gas plans in Western Australia. Find summaries of Alinta Energy electricity and gas plans here, or go to our Alinta Energy Rates guide for more information about Alinta Energy prices.

Alinta HomeDeal Energy Plan

HomeDeal Energy is Alinta Energy’s simple energy plan with simple, low rates.

HomeDeal Energy is available in New South Wales, Victoria, Queensland, and South Australia and comes with:

• Simple, competitive Alinta Energy electricity and gas rates
• Flexible billing and payment options
• No lock-in contract and $0 exit fees
• Alinta Rewards Shop Access

Alinta Sports Pack Energy Plan

If you’re a sports fan, Alinta Energy Sports Pack is available in New South Wales, Victoria, Queensland, South Australia, and Western Australia.

Sign up for Alinta Sports Pack and get a year of Kayo Basic included, as well as:

• 12 months of Kayo Basic included (valued up to $300)
• Flexible billing and payment options
• No lock-in contract and $0 exit fees
• Alinta Rewards Shop Access

• What’s Included with Kayo Basic?
• Two simultaneous streams
• HD streaming available
• 15,000 hours of on-demand sports
• Live stream all the most popular sports

Alinta Fair Go 25 & Fair Go 35 (WA Only)

Alinta Energy Fair Go 25, and Fair Go 35 are only available for Western Australia natural gas customers

Both plans offer a discount on your Alinta Energy gas usage charges, based on the standard Alinta residential gas rates for your location.

• Alinta Fair Go 25: Set and forget with 25% off gas usage charges for a three year benefit period
• Alinta Fair Go 35: Get 35% off Alinta gas usage charges with a one year benefit period

Below we cover specific Alinta Energy plans available by state. Click on your state for a drop-down of rates and plans.

One of the big positives of Alinta Energy is that regardless of where you are located, all Alinta Energy plans come with:

1. Flexible bill payment options
2. No lock-in contract or exit fees
3. Access to Alinta Energy Rewards

Alinta Energy RewardsAlinta Energy Rewards offers customers access to special discounts for things like movie tickets, theme parks, electronics, gift cards, as well as exclusive VIP experiences and competitions.

However, as you just saw above, specific offers and plans change based on location.

Therefore, Alinta Energy offers both gas and electricity plans in only the following states:

• New South Wales
• Victoria
• Queensland
• South Australia

Sign Up for an Alinta Energy Gas or Electricity Plan

If you've looked at several energy suppliers and want to subscribe to Alinta Energy, you can sign up online or over the phone.

To subscribe to Alinta Energy online, you will need to submit an application online, choose your state and follow the instructions. Your application will need to include your name, address, identification, the name of anyone else you want on the energy bill, as well as the rental agreement if you lease.

To subscribe to Alinta Energy in Western Australia, you will need to submit an application online which will need to include your name, address, the name of anyone else you want on the energy bill, as well as rental agreement if you lease.

Alinta Energy customers, either new or existing within Western Australia, can move with Alinta by filling out a moving house form. With one business day's notice, you can have natural gas to your new property the day you move in. Existing customers can disconnect their current property from Alinta Natural Gas with this disconnection form.

Looking to Change?Under Australian law, energy customers are entitled to a 10-business-day cooling off period after subscribing to a new energy service. During this time customers can cancel their energy plan for any reason, without penalty. After the 10-day period, customers who wish to cancel might incur an exit fee. To disconnect your service after the cooling-off period, call 13 37 02.

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Who Owns Alinta Energy?

Alinta Energy is owned by a Hong Kong investment firm called Chow Tai Fook Capital Limited.

However, Alinta Energy has its head offices in Sydney and generates and sells energy in both Australia and New Zealand.

Alinta was originally under the State Energy Commission of Western Australia until 1995 when it was dissolved into its separate gas and electricity groups, leading to the creation of Alinta Gas. Alinta Gas then changed its name to Alinta Limited before settling on its current name, Alinta Energy.

In 2017, Alinta Energy was acquired by Chow Tai Fook Enterprises and remains a subsidiary up until today.

Alinta Energy Customer Reviews

We took a look at Alinta Energy reviews from real customers around the web and have compiled a summary here. Ultimately, customer reviews of Alinta Energy are mixed.

On ProductReview, Alinta Energy reviews give the energy provider 1.8 out of 5 stars. Out of over 1,300 total Alinta Energy reviews currently recorded, over 1,000 are 1-star.

TrustPilot only has 16 Alinta Energy reviews published, but 88% of them are 1-star. This gives Alinta Energy a rating of only 2.2 out of 5 stars.

While customers’ experiences of Alinta Energy differ, there are some common threads throughout their Alinta Energ reviews which include:

• Sudden price hikes
• Billing issues and inexplicably high bills
• Difficult to get in contact with Alinta Energy customer service

In the verified 1-star Alinta Energy review Happy Trails A left, they cite:

I was with Alinta Energy for four years, the price started good then in became less competitive but they didn't bother to tell us (why would they?). I realized later on we've been paying way abover market rates for years. Pretty sure they know about it but just kept on bleeding us dry, very unethical. Here's one of my bills with them, just take a close look at those rates!

So, what causes people to give the company such low ratings?

Although some Alinta customers are happy with their service and cite their bills as being significantly cheaper, many other customers mention receiving higher bills once they switched and having trouble with the Alinta customer service team.

It's important to note that a number of the reviews are customers warning future customers to steer clear.

Therefore, take these reviews with a grain of salt as disgruntled customers are more likely to leave a review than happy customers.

Alinta Solar Review

Alinta Energy does not retail or install solar panels, nor do they offer an electricity plan with a premium solar feed-in tariff.

However, Alinta does have a standard solar feed-in tariff available across all their electricity plans for households who have invested in solar PV systems and want to export solar energy back to the grid.

Alinta Energy solar feed-in tariffs by state:

• New South Wales: 6.7c/kWh
• Victoria: 6.7c/kWh
• Queensland: 8c/kWh
• South Australia: 8c/kWh

It should be noted that, as a general trend, solar feed-in tariffs are decreasing across Australia. For a standard feed-in tariff, Alinta Energy solar credits are, on average, slightly higher than most other providers’.

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Alinta Rewards Review

There are a number of energy providers that offer rewards and membership programs including Alinta Energy.

Alinta Energy electricity and gas customers get access to Alinta Rewards and can redeem them for:

• Movie Tickets: Up to 48%
• Theme Parks: Up to 33% off
• Zoos & Attractions: Up to 32% off
• Luna Park: Up to 26% off
• Shopping: Up to 5% off
• Electronics: Up to 50% off

Unlike other rewards programs there are no discounts with Alinta Rewards for everyday essentials like groceries or fuel, as they tend to focus on fun experiences and activities instead. This means you probably won’t save on your monthly budget if you use Alinta Rewards unless you’re someone who goes to the cinema, theme parks, or zoo every week.

Alinta Energy Review: The Verdict

Alinta Energy is a large energy provider in Australia and offers both electricity and gas across the country, including natural gas in Western Australia but is Alinta Energy any good?

Customers’ Alinta Energy reviews cite many complaints, including inexplicably high Alinta Energy bills and difficulty getting in contact with Alinta Energy to sort out issues or disputes. However, people are much more likely to leave a negative review rather than a positive one and with over 1.1 million customers across Australia and New Zealand, they are one of the more popular energy providers around.

Ultimately, everyone’s experience with their energy provider is different and while some may have had negative experiences with Alinta, there are still many positive reviews across the web and many happy long term Aintacustomers. It’s always best to do your own research when comparing energy providers, to find the best deal for your household's energy needs.

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Alinta Energy Contact Information

Alinta Energy contact information varies by state.

Therefore in the sections below you will find the best contact methods for your state.

• Below we break down Alinta Energy contact methods for customers in:
• Western Australia
• NSW, VIC, QLD, and SA

Alinta Energy Contact for Western Australia

The following Alinta Energy contact numbers are available for customers in Western Australia:

• 13 13 58 - Free from any local WA landlines
• 1800 677 945 - Western Australia interstate number
• +61 8 9210 2005 for customers overseas

Phone lines are open between 7am and 7pm (weekdays) and 8am to 12pm (weekends local time).

Residential customers in Western Australia can contact Alinta Energy customer service by email at [email protected].

You can also send a letter to:

Alinta Energy
Locked Bag 55
Perth WA BC 6849

Alinta Energy Contact for NSW, VIC, QLD, & SA

If you live in NSW, VIC QLD, or SA, you can call Alinta Energy at:

• 13 37 02 - General contact number
• +618 6254 3506 - overseas contact number

Phone lines are open between 8am and 9pm (weekdays) and between 9am and 6pm (Saturday).

You can also contact Alinta Energy by post at the following address:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007