Dodo Power and Gas: Energy Offers, Customer Service, Reviews
Dodo Services is a Melbourne-based energy and telecommunications company. Dodo Services offers not only gas and electricity to Australian customers but also telecommunication services. Continue reading below to find out if Dodo Power and Gas is the best choice of energy retailer for you, or check out all of Selectra's energy provider guides.
Visit our Dodo telecommunications guide for more information about Dodo Broadband and Mobile.
Overview of Dodo Power and Gas
Dodo Services is a wholly-owned subsidiary of Vocus Communications. Dodo was first established in 2001 and expanded service to include mobile broadband, insurance, and energy. In 2013, M2 Group bought out Dodo and in 2015 M2 Group merged with Vocus Communications to become one of the largest Australian telecom companies.
Electricity and Gas Offers with Dodo
Dodo offers electricity and gas energy options to customers in Victoria and New South Wales, and electricity only to customers in Queensland and South Australia. All energy plans come with no lock-in contracts, flexible ways to pay, and the ability to monitor usage and manage accounts using My Dodo online account.
Dodo offers a simple way to sign up for an energy plan. Customers can go online, submit their address, and choose the options that best work for them in order for Dodo to give them a monthly energy estimate. While actual discounts off the reference price will vary by state and postcode, customers could see anywhere between 6 - 16% or more off the electricity reference price, and up to 20% or more off gas-market usage rates.
Bundle with Dodo Energy and BroadbandDodo also offers broadband and mobile phone services to customers in Australia. For every month a customer bundles internet with an active gas or electricity service, they can receive up to $10 off their internet bill. For more information about Dodo broadband and mobile phone offers, visit Selectra’s guide to Dodo's telecommunication services.
Subscribe to a Dodo energy service
Customers can sign up with Dodo Power and Gas online. After filling out all the relevant information about their energy usage habits, customers will need to provide information about their connection address, personal details, and submit identification for an identity and credit check.
How to move with Dodo Energy
Customers who already have energy with Dodo can prepare their move by calling 1300 193 302 and choosing their disconnection and reconnection dates. Depending on where you move, your energy plan might change depending on your postal code and energy distributor.
Installation generally takes about 3 business days, though an urgent connection might be possible depending on the location, though this could incur an additional fee. When connecting energy to your new home, you probably won’t need to be home. If you are required to be home, Dodo will let you know.
New Dodo Power and Gas customers can prepare their move while signing up for a new plan online or by phone.
How to cancel a Dodo energy plan
10 Day Cooling Off PeriodEnergy customers on a new energy plan are legally entitled to a 10-business-day cooling off period. During this time, customers can cancel their new energy plan at any time without penalty.
Dodo customers can cancel their service at any time, by providing 30 days written notice to Dodo customer service. If a customer is on a contract they may be required to pay an early termination fee which depends on how much time is left on the contract, and what service you are cancelling.
Contact Dodo customer service
Customers can contact Dodo Power and Gas customer service by calling their general phone number 13 DO DO (13 36 36). Dodo also offers an alternative phone number 02 8375 3629. These phone numbers are available for not only energy support but mobile and broadband support as well.
| Type of Support | Hours Available |
|---|---|
| Sales Enquiries | 8am - 11pm weekdays 9am - 9pm weekends |
| Customer Support | 10am - 7pm weekdays |
| Technical Support | 8am - 11pm weekdays 8am - 10pm weekends |
| Energy Support | 8am - 7pm weekdays |
Pay a Dodo Energy Bill
Customers can pay their Dodo Power and Energy bill online through Account Management, by logging into their account, going to “Pay Your Account” section, and following the prompts on the page. Customers can also call Dodo customer service at 13 36 36 to pay over the phone or go online with their contact number or account number and date of birth to pay a bill immediately.
Dodo Energy Customer Reviews
Reviews of Dodo’s energy services are generally mixed, as most energy providers are. ProductReview customers give Dodo Power & Gas 2.3 out of 5 stars, while Mozo customers give Dodo 3.5 out of 5 stars.
Customers cite that Dodo is generally cheaper than other energy providers, and customers like the monthly estimated payments to avoid bill shock. However, customers have cited that at initial sign-up, the discounts promised are greater than the actual discounts given.