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Momentum Energy: Offers, Contact Information, Reviews

Momentum Energy is a small energy provider serving Victoria, New South Wales, and South Australia, which prides itself in its green energy initiatives and simple plans without confusing discounts. Read more about Momentum Energy, and all its offers, below, to find out which Australian energy provider is best for you. 


Overview of Momentum Energy

Momentum Energy was first started in 2002 in Melbourne. Between 2008 and 2009, Hydro Tasmania, one of Australia's biggest renewable energy retailers, purchased Momentum Energy. In 2012, Momentum Energy expanded their services to include New South Wales and South Australia. Now, Momentum offers electricity to customers in Victoria, New South Wales, and South Australia, as well as natural gas in Victoria. 

Momentum Energy Gas and Electricity Offers

Momentum Energy has recently expanded their plan offers to customers. Now, customers in Victoria have more options for both gas and electricity, while customers in New South Wales and South Australia have one flexible plan with an open benefit period and simple rates.

Momentum Energy plans in Victoria

Momentum Energy has recently expanded their electricity and gas offers in Victoria. Now, they offer four electricity and gas plans for its customers in Victoria. While all Momentum Energy plans offer flexibility and open benefit periods, you can save even more by choosing a plan with eBilling, online support, and direct debit.

Momentum Energy in Victoria
Self Serve Bill Boss Everyday Energy Solar and Friends
Estimated monthly electricity cost $65 / month $66 / month $71 / month $71 / month
Estimated monthly gas cost $56 / month $58 / month $66 / month $66 / month
Features Online support
eBilling
Direct debit
Monthly billing
Renewable electricity
eBilling
Monthly billing
Renewable electricity
Flexible billing and customer service
$100 welcome bonus
13.5c / kWh solar FiT
Simple pricing
$100 welcome bonus

Prices based on 5kWh + 50MJ usage per day. Rates based on postal code 3000 and may differ based on distribution network.
Source: Momentum Energy plans

Momentum Energy in New South Wales and South Australia

Momentum Energy offers one electricity plan for customers in New South Wales, and one in South Australia. While the plans differ between states, both offer flexible billing (eBilling or paper bills), flexible payment methods (bank transfer, direct debit, online, and more), and flexible customer service (phone, online, email, or in writing). In addition, Momentum Energy plans have no lock-in contract and zero exit fees.

Momentum Energy plans in NSW and SA
Everyday Energy NSW* SmilePower Flexi SA**
Estimated monthly electricity cost $67 / month $84 / month
Features Renewable electricity
Flexible billing and support
$50 welcome bonus
Renewable energy offset
Flexible billing and support

*Prices based on 5kWh usage per day. Rates based on postal code 2000 and may differ based on distribution network.
Source: Momentum Energy plans NSW

**Prices based on 5kWh usage per day. Rates based on postal code 5000 and may differ based on distribution network.
Source: Momentum Energy plans SA

Contact Momentum Energy

Momentum Energy customer service is available to contact during the week between 8am and 7pm.

  • Customers who want to switch to Momentum Energy can call 1800 627 228
  • Existing customers who want to contact Momentum Energy can dial 1300 662 778
  • The general Momentum Energy customer service number is 1800 627 228
  • Momentum Energy customers who want to call from overseas can dial +61 3 8612 6400

All email enquiries can be sent to info@momentum.com.au.

Customers can mail Momentum Energy customer service at the following address:

Momentum
P.O. Box 353
Flinders Lane
VIC 8009

Want to Subscribe to Momentum Energy?

Customers looking to switch or subscribe to Momentum Energy can do so by calling Momentum Energy at 1800 794 824 during the week, between 8am and 6pm.

Customers can also sign-up for Momentum Energy online and submit their address or postcode for a quote. Customers will be required to give valid identification, as well as billing details, when signing up and must be approved with a credit check.

Momentum Energy Customer Reviews

Customer reviews of Momentum Energy are not as widespread as other energy providers in Australia, and the reviews available are average for the market.

  • Transparent billing: Customers cite easy-to-read bills which show exactly what you are charged and why
  • Long customer service wait times: Trying to get in touch with Momentum Energy customer service can leave customers on hold for over 30 minutes

Looking to Change? Move with or Cancel Momentum Energy

Current customers can move with Momentum Energy by either calling 1300 662 778 or logging into Momentum Energy My Account to organize their move, whereas new customers looking to switch to Momentum Energy while moving can organize for their new property connection by signing up online or by phone at 1800 794 824.

Customers who wish to cancel their Momentum Energy service can do so by phoning 1300 662 778, or by logging into Momentum Energy My Account online.

How to Pay Your Momentum Energy Bill

Momentum Energy has many ways to pay your bill, online, in person, or over the phone.

Pay Your Momentum Energy Bill
Method How to Pay
Phone Dial 1300 662 778
Press option 2, followed by option 1
Online Pay bill online now
Direct Debit via Bank Account Fill out this form and return
Direct Debit via Card Set up direct debit via credit card in your My Account
BPAY Contact your financial institution
Quote the Biller Code and reference number on your bill
Post Bill Pay Find your local post office to pay in person
Or dial 13 18 16
Mail Mail cheque or money order with payment slip to:
Momentum Energy
GPO Locked Bag 2930
MELBOURNE VIC 3000