1st Energy

1st Energy was the first competitor to enter Tasmania's energy market after deregulation, challenging the government-owned Aurora Energy. As one of the few independent retailers not owned by a major energy generator, it focuses on personal customer service and simple electricity plans for Australian households.

1st Energy offers electricity in New South Wales, Victoria, Queensland, South Australia and Tasmania, with gas available in Victoria only.

Reviews are generally positive, especially about helpful, friendly support. Ratings average around 3.4 to 4.1 out of 5 across major sites, putting customer satisfaction near 68%. Some negative reviews mention billing confusion and pressure when switching away.

1st Energy provides single-rate, time-of-use and controlled-load tariffs with no lock-in contracts and flexible billing. Customers with solar panels can also access feed-in tariff rates, and a smart meter may increase savings on specific plans.

Payments can be made online through MyAccount, by direct debit, BPAY, credit card (with no processing fees), by phone or by post. Support is available for customers experiencing financial hardship via the customer service line.

Reach 1st Energy customer service on 1300 426 594, by email at [email protected], or via the online contact form. The team is available weekdays from 8:30am to 6pm AEST and offers translation support. See the contact page for every number.

Sign-up is available online and requires ID and a credit check. When moving, notify 1st Energy at least three business days before your move-in date. Cancelling may incur exit fees if you are under contract, so always check your terms before switching.