1st Energy is famous for being the first energy company to move into Tasmania and challenge the government-owned Aurora Energy following the deregulation of the energy market. But is 1st Energy worth the hype? Read on to learn what real customers say about 1st Energy, see pricing and plans in your area, and how to register.
What is 1st Energy?
1st Energy is a small Australian energy provider with operations in New South Wales, Queensland, and Victoria, Tasmania, South Australia.
1st Energy has a customer-first policy that aims to show customers that they care about their wellbeing and not just filling their pockets. As a smaller company, they claim to offer customers simple energy plans with impeccable customer service rather than simply "being a number in the system".
All of this sounds great, but is 1st Energy all it's cracked up to be? Let's take a look at real customer reviews to see if they're worth their salt.
1st Energy is Among the Cheapest Energy Providers in Australia!
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1st Energy is Among the Cheapest Energy Providers in Australia!
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1st Energy Reviews
- Here's how customers rated 1st Energy Around the web:
- Google Reviews: 3.6 Stars
- Product Review: 2.7 Stars
- TrustPilot Reviews: 3.9 Stars
We took a look at 1st Energy Reviews around the web from real customers to see how 1st Energy holds up.
Customers tend to rank 1st Energy pretty well. The company has an average rating of 3,4 stars out of 5. That means 1st Energy's customer satisfaction is around 68%.
That's not bad considering unhappy customers are more likely to leave bad reviews.
True to the company's goal, customers frequently mention great customer service.
One customer left the following 1st Energy review:
The sales rep contacted me as my plan was due to expire. She explained my options in great detail and advised of what offers she could give me. Great service. – Sayed Alvi
It's not every day that your energy company will call and let you know that your plan is expiring. In fact, most energy providers use this as a way to secretly move you to the default market offer and charge you more. It's really astonishing that 1st Energy goes out of its way to help customers stay on the best plan for them.
There are dozens of 1st Energy reviews all mentioning the same great service and reliability:
Amazing Service.
I honestly don’t know where to start. The team from 1st energy went above & beyond to help in any way they could. They were amazing to speak with & were willing to help in any way possible. If you’re looking for a great & reliable energy company, look no further. – Larissa
Once you have a look at what people are saying around the web, you realize that 1st Energy's personable customer service team and one-on-one treatment makes them a strong contender in the field of energy providers. While we didn't quote anybody who specifically mentioned rates, many reviews mentioned constant and dependably low rates.
In terms of the negative feedback left by customers, many people mentioned that the amazing customer service offered to them suddenly stopped when they informed them they were changing provider.
One 1st Energy review that sums the rest up well is the following:
Disgraceful incompetent bullies… I cannot comprehend that you could try and bully us to return to you after your incompetence. You tried to say that the reason we left them was because we were fickle. No, you were crap. Hard to do business with, and bordering on corrupt.... The ratings of your company on the internet say it all. – James Carlin
While it's not clear if 1st Energy deliberately harasses customers who try to leave, there were several reports of the same tactics from other customers.
As always, it's best to take these reviews light-heartedly and do your own research before choosing a provider.
1st Energy is Among the Cheapest Energy Providers in Australia!
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1st Energy is Among the Cheapest Energy Providers in Australia!
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1st Energy Plans & Prices
Depending on where you are located in Australia, you will have different options for plans through 1st Energy.
1st Energy offers electricity plans to customers in:
- New South Wales
- Victoria
- South Australia
- Queensland
- Tasmania
It's important to note that you can only get gas through 1st Energy if you live in Victoria.
Choose your state from the drop-down list below for a description of 1st Energy’s plans and prices in your area.
1st Energy Electricity Rates by State
$1,620
/ year
1st Super Saver
- -11% less than the reference price
- Daily Supply charge: 122.10c / day
- Usage Rates: 23.10c - 60.50c / kWh
Find the best plan with selectra
$1,620
/ year
1st Saver
- -11% less than the reference price
- Daily Supply charge: 123.10c / day
- Usage Rates: 23.10-60.50c / kWh
Find the best plan with selectra
$1,800
/ year
Standing Offer
- Equal to the reference price
- Daily Supply charge: 123.20c / day
- Usage Rates: 23.10-60.61c / kWh
Find the best plan with selectra
$1,608
/ year
1st Saver
- -12% less than the reference price
- Daily Supply charge: 116.60c / day
- Usage Rates: 20.79c-34.43c / kWh
Find the best plan with selectra
$1,824
/ year
Standing Offer
- Equal to the reference price
- Daily Supply charge: 116.73c / day
- Usage Rates: 20.87c-34.46c / kWh
Find the best plan with selectra
$2,280
/ year
1st Saver
- -6% less than the reference price
- Daily Supply charge: 144.10c / day
- Usage Rates: 33.66c - 39.27c / kWh
Find the best plan with selectra
$2,412
/ year
Standing Offer
- Equal to the reference price
- Daily Supply charge: 145.20c / day
- Usage Rates: 33.77c - 39.49c / kWh
Find the best plan with selectra
$2,220
/ year
Standing Offer
- Same as the reference price
- Daily Supply charge: 117.70c / day
- Usage Rates: 44.88c - 48.84c / kWh
Find the best plan with selectra
$2,570
/ year
1st Solar Bonus
- Daily Supply charge: 143.99c / day
- Usage Rates: 29.59c / kWh
Find the best plan with selectra
$2,570
/ year
1st Smart Saver
- Daily Supply charge: 143.99c / day
- Usage Rates: 29.59c / kWh
Find the best plan with selectra
Switch to 1st Energy
If you want to sign up with 1st Energy you can register online through the 1st Energy onboarding platform at 1stenergy.com.au.
1st Energy will ask you for information about where you live and your energy consumption habits to help give you a more accurate quote. Once you have accepted their offer, you will need to provide a valid ID and consent to a credit check before your plan can be approved.
First Energy accepts the following types of ID:
- Passport
- Drivers license
- Medicare card
1st Energy is Among the Cheapest Energy Providers in Australia!
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1st Energy is Among the Cheapest Energy Providers in Australia!
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How to Cancel a 1st Energy Plan
Cancelling your energy plan in Australia is relatively straightforward. To cancel your plan with 1st Energy, you can simply sign up with another company and wait for them to take care of everything, or you can contact 1st Energy directly.
Unfortunately, 1st Energy's contracts often come with exit fees or early cancellation fees. Therefore, you should check and see if your plan is up before cancelling or changing suppliers. Otherwise, you may have to pay a fee to leave.
We recommend contacting 1st Energy by phone or email to find out the steps necessary to cancel your 1st Energy plan as well if you will need to pay cancellation fees.
We also recommend contacting 1st Energy if your intention is to change supplier, because they may be able to offer you a better deal to try and keep you as a customer.
1st Energy Contact Number & Email
As mentioned, 1st Energy has a wonderful customer service team that is available to help you with all your needs.
You can contact 1st Energy customer service by:
- Phone: 1300 426 594 (for interpretation services call: 13 14 50)
- Email: [email protected]
- Online contact form
1st Energy customer service is available weekdays from 8:30am and 6pm AEST.
1st Energy Bill Payment Methods
1st Energy offers flexible bill payment methods for customers to pay their accounts.
Most notably, they don't charge any credit card processing fees for customers that like to pay by card.
Here's a table showing a list of all the ways you can pay your 1st Energy Bill:
| Bill Payment Method | How to Pay My 1st Energy Bill |
|---|---|
| Direct Debit | Call 1300 426 594 to set up a direct debit or fill out a direct debit form and send it by email or post: PO Box 1045 Hampton North VIC 3188 |
| Credit Card | Pay online with the 1st Energy online payment portal |
| BPAY | Get in touch with your financial institution and quote your unique reference number (found on your bill) and the 1st Energy BPAY biller code: 878876 |
| Phone | Call 1300 426 594 with your Visa or Mastercard handy to pay over the phone |
| By Mail | Send your payment slip and cheque to PO Box 1045 Hampton North Vic 3188 |
If you are having trouble paying your bill, you can find support and help through 1st Energy's financial hardship counsellors by calling 1300 426 594.
1st Energy Now Accepts Crypto!You can now pay your 1st Energy bill using cryptocurrency. Simply download the Bit pay app and pay from your digital wallet. Visit 1st Energy's Crypto Payment Guide for more details.
Moving House With 1st Energy
1st Energy recommends arranging your move at least three business days prior to your move-in date.
All you need to do is call 1st Energy and provide details including your new address, and make sure access to your new meter is clear and free from obstruction including locked gates or animals.
On the day of your connection, ensure your main switch is in the off position and once the connection is complete you can switch your electricity back on. 1st Energy may charge a moving fee, and if not, your distributor may. So, it’s always best to check with them to see what fees you might have.
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1st Energy Contact | Call 1st Energy at 1300 560 964