EnergyAustralia Rates, Reviews, and How to Contact
EnergyAustralia is one of the biggest Australian energy providers within the National Electricity Market, selling a wide range of energy products and services to millions of customers. Continue reading to find out more about EnergyAustralia rates and plans for gas or electricity and learn how you can sign up today.
Overview of EnergyAustralia
EnergyAustralia (formerly TRUenergy), is one of the Big Three energy providers that both generate and sell their energy. It is a wholly-owned subsidiary of Hong-Kong based CLP Group. EnergyAustralia was first founded in 1996 as the state-owned enterprise, formed by a merger between Orion Energy and Sydney Electricity, which called itself EnergyAustralia. Prior to the 1997 deregulation of the residential energy market, EnergyAustralia had a price-regulated monopoly of it’s supply area. In 2011, the original EnergyAustralia was sold to TRUenergy, which then adopted its original name in 2012.
Since its rebirth, EnergyAustralia has gone on to become one of the largest energy providers in Australia, offering electricity and gas as well as green energy options and solar power.
EnergyAustralia rates and plans
EnergyAustralia has a range of electricity and gas plans for your home. Depending on your usage, you might benefit from a plan with simple, low rates or a plan with a big, total, discount. When choosing a plan with EnergyAustralia, make sure to compare all plans using your average energy usage. In general, people who use less energy might find the EnergyAustralia No Frills offer to be the best deal while bigger households that use more energy might find the best prices with the EnergyAustralia Total Plan.
EnergyAustralia plans for New South Wales
EnergyAustralia offers three electricity and three gas plans available to customers in the state. With EnergyAustralia, you have the option to include 100% carbon neutral for no extra cost, and you can earn a $50 bill credit per energy account when you sign up to an EnergyAustralia gas or electricity plan.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Percent off the reference price | Default offer Same as reference price |
13% less than the reference price | 16% less than the reference price |
| Daily supply charge | 84.7c / day | 78.1c / day | 71.15c / day |
| Usage rates | 29.688c / kWh | 25.3c / kWh | 24.94c / kWh |
| Features | $50 sign-up credit | $50 sign up credit Fixed rates for 12 months |
$50 sign up credit Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average annual usage of 3,900kWh | $1,467 / year | $1,272 / year | $1,232 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for Ausgrid distribution zone postcode 2000, on a single rate tariff
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Type of rates | Standard rates Block tariff |
Low rates | Discount on total bill 16% discount |
| Daily supply charge | 66.33c / day | 57.2c / day | 55.72c / day |
| Usage rates | Between 4.55c / MJ and 2.33c / mJ | 2.97c / MJ | Between 3.82c / MJ and 1.95c / MJ |
| Features | $50 sign-up credit | $50 sign up credit Fixed rates for 12 months |
$50 sign up credit Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average daily usage of 24MJ / day | $623 / year | $469 / year | $523 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 2000
EnergyAustralia plans for the ACT
EnergyAustralia customers in the ACT have three energy and three gas plans to choose from, with simple low rates or a total discount. In addition, EnergyAustralia gives you the option to include 100% carbon neutral offset at no additional cost to you.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Percent off the reference price | Default offer | Simple low rates | Discount on total bill 9% discount on bill |
| Daily supply charge | 86.79c / day | 77c / day | 78.98c / day |
| Usage rates | 25.014c / kWh | 23.1c / kWh | 22.76c / kWh |
| Features | Default offer available | Fixed rates for 12 months | Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average annual usage of 3,900kWh | $1,294 / year | $1,183 / year | $1,177 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for Evoenergy distribution zone postcode 2600, on a single rate tariff
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Type of rates | Default offer | Simple low rates | Discount on total bill |
| Daily supply charge | 77c / day | 69.3c / day | 69.07c / day |
| Usage rates | Between 3.85c / MJ and 3.06c / MJ | 3.3c / MJ | Between 3.45c / MJ and 2.75c / MJ |
| Features | Standard rates | Fixed rates for 12 months | Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average average daily usage of 55MJ / day | $1,028 / year | $915 / year | $922 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 2600
EnergyAustralia plans for Queensland
EnergyAustralia only retails electricity in Queensland, and doesn’t have gas available. However Queensland customers have three electricity plans on offer, with the choice between low rates, a total discount, or the standard market price.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Type of offer | Default offer | Simple low rates | Discount on total bill 14% discount |
| Daily supply charge | 99c / day | 92.4c / day | 85.14c / day |
| Usage rates | 26.27c / kWh | 23.1c / kWh | 22.60c / kWh |
| Features | Default offer available | Fixed rates for 12 months | Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average annual usage of 4,600kWh | $1,570 / year | $1,400 / year | $1,350 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for Energex distribution zone postcode 4000, on a single rate tariff
On by EnergyAustralia EnergyAustralia recently launched their new solar energy solution company, On by EnergyAustralia, in Queensland. On by EnergyAustralia offers electricity plans with high feed-in-tariffs, and installation of Solar PV systems, to eligible customers.
EnergyAustralia plans for South Australia
EnergyAustralia has both gas and electricity offers available to customers in the state. Customers can choose between simple low rates or a total discount to get great savings and fixed rates for 12 months.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Type of offer | Default offer | Simple low rates | Discount on total bill 14% discount |
| Daily supply charge | 85.8c / day | 77c / day | 80.65c / day |
| Usage rates | 40.69c / kWh | 38.5c / kWh | 38.25c / kWh |
| Features | Default offer available | Fixed rates for 12 months | Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average annual usage of 3,900kWh | $1,940 / year | $1,820 / year | $1,823 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for SA Power Networks distribution zone postcode 5000, on a single rate tariff
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Type of offer | Standard rates Block tariff |
Low rates | Discount on total bill 15% discount |
| Daily supply charge | 91.19c / day | 73.7c / day | 75.27c / day |
| Usage rates | Between 5.09c / MJ and 2.61c / MJ | 3.96c / MJ | Between 4.94c / MJ and 2.16c / MJ |
| Features | Standard rates | Fixed rates for 12 months | Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average average daily usage of 49MJ / day | $1,189 / year | $977 / year | $981 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 5000
EnergyAustralia plans for Victoria
EnergyAustralia retails both gas and electricity to customers in Victoria. EnergyAustralia gas and electricity offers in Victoria are available with simple, low, rates or a total discount off your bill.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Type of offer | Default offer | Simple low rates | Discount on total bill 9% discount |
| Daily supply charge | 113c / day | 104.5c / day | 102.91c / day |
| Usage rates | 25.17c / kWh | 24.2c / kWh | 22.90c / kWh |
| Features | Default offer available $50 sign up credit |
Fixed rates for 12 months $50 sign up credit |
Fixed rates for 12 months Guaranteed discount off total bill $50 sign up credit |
| Annual cost based on average annual usage of 3,900kWh | $1,420 / year | $1,350 / year | $1,292 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for Citipower distribution zone postcode 3000, on a single rate tariff
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Type of offer | Standard rates Block tariff |
Low rates | Discount on total bill 27% discount on bill |
| Daily supply charge | 95.3c / day | 77c / day | 66.25c / day |
| Usage rates | Between 3.43c / MJ and 2.29c / MJ | 2.2c / kWh | Between 2.43c / MJ and 1.63c / MJ |
| Features | Standard rates | Fixed rates for 12 months | Fixed rates for 12 months Guaranteed discount off total bill |
| Annual cost based on average average daily usage of 65MJ / day | $1,093 / year | $803 / year | $775 / year |
*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 3000
How to Contact EnergyAustralia
EnergyAustralia customer service is available weekdays to call, or on live chat, weekdays or Saturday 9am to 6pm.
EnergyAustralia power outages and emergencies If you’re experiencing a power outage or non-life threatening emergency, you need to contact your energy distributor. The name of your gas or electricity distributor can be found on your EnergyAustralia bill.
| Enquiry | Phone Number |
|---|---|
| General Customer Service | 133 466 |
| Solar Power | 136 385 |
EnergyAustralia’s postal address is:
EnergyAustralia, Locked Bag
14060 Melbourne, City Mail Centre
VIC 8001
Want to Subscribe to EnergyAustralia?
To subscribe to EnergyAustralia you must first request a quote online. When requesting a quote you will need:
- To state whether you are moving to a new house, or want service in your current address
- Basic information and contact details
- Identification: Drivers license, passport, or Medicare card
When requesting a quote you will also be able to decide if you want additional account holder details and permission levels, choose to set up direct debit and add an optional concession card.
How to cancel an EnergyAustralia plan
The Australian government allows a 10-business-day cooling off period after subscribing, in which you can cancel anytime, no questions asked. If you want to cancel your EnergyAustralia subscription you’re free to do so at any time by either going to your EnergyAustralia My Account or calling 133 466.
- Moving House?
- Existing customers can log into their EnergyAustralia My Account or go online up to two business days in advance to organize their move
- For faster urgent connections, call 1800 702 684
How to Pay an EnergyAustralia Bill
While EnergyAustralia does not have the option to pay your bill over the phone, you can pay your energy bill online, in person at any Australian post office, by post, or BPAY.
| Method of Payment | Where to Pay |
|---|---|
| EnergyAustralia My Account | Go to your My Account page and follow the instructions |
| EnergyAustralia Online Payment Page | Pay online here |
| BPAY | Contact your bank, Building society, or credit union with your Biller code found on your latest bill |
| Send a cheque or money order (made payable to EnergyAustralia) to the address found on your bill | |
| In-Person | You can pay over the counter at any post office, or dial 131 816 with your Biller code ready |
Customers experiencing financial hardship and having difficulty paying their EnergyAustralia energy bills should contact EnergyAustralia as soon as possible to discuss the financial help available. This might include a payment plan, information about financial counselors and other resources, or help with ways to reduce your energy usage.
EnergyAustralia reviews
Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.
Customers who are happy with their EnergyAustralia service say that thesign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.
Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.
