EnergyAustralia Rates, Reviews, and How to Contact

EnergyAustralia is one of the biggest Australian energy providers within the National Electricity Market, selling a wide range of energy products and services to millions of customers. Continue reading to find out more about EnergyAustralia rates and plans for gas or electricity and learn how you can sign up today.

Overview of EnergyAustralia

EnergyAustralia (formerly TRUenergy), is one of the Big Three energy providers that both generate and sell their energy. It is a wholly-owned subsidiary of Hong-Kong based CLP Group. EnergyAustralia was first founded in 1996 as the state-owned enterprise, formed by a merger between Orion Energy and Sydney Electricity, which called itself EnergyAustralia. Prior to the 1997 deregulation of the residential energy market, EnergyAustralia had a price-regulated monopoly of it’s supply area. In 2011, the original EnergyAustralia was sold to TRUenergy, which then adopted its original name in 2012.

Since its rebirth, EnergyAustralia has gone on to become one of the largest energy providers in Australia, offering electricity and gas as well as green energy options and solar power.

EnergyAustralia rates and plans

EnergyAustralia has a range of electricity and gas plans for your home. Depending on your usage, you might benefit from a plan with simple, low rates or a plan with a big, total, discount. When choosing an EnergyAustralia electricity or gas plan, make sure to compare all plans using your average energy usage. In general, people who use less energy might find the EnergyAustralia No Frills offer to be the best deal while bigger households that use more energy might find the best prices with the EnergyAustralia Total Plan.

EnergyAustralia plans for New South Wales

EnergyAustralia offers three electricity and three gas plans available to customers in the state. With EnergyAustralia, you have the option to include 100% carbon neutral for no extra cost, and you can earn a $50 bill credit per energy account when you sign up to an EnergyAustralia gas or electricity plan.

EnergyAustralia electricity rates NSW*
	Basic Home	No Frills	Total Plan
Discount off the reference price	N / A	15% discount	17% discount
Daily supply charge	84.7c / day	71.5c / day	70.3c / day
Usage rates	29.5592c / kWh	25.3c / kWh	24.53c / kWh
Estimated annual cost	$1,468 / year	$1,247 / year	$1,213 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2000 within Ausgrid Network for single-rate tariff. Estimated annual cost based on average usage of 3,900kWh / year. Valid August 2020

EnergyAustralia gas rates NSW*
	Basic Home	No Frills	Total Plan
Daily supply charge	66.44c / day	57.20c / day	55.15c / day
Usage rates	4.16c to 2.288c / MJ	2.86c / MJ	3.45c to 1.90c / MJ
Estimated annual cost	$893 / year	$762 / year	$741 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2000 within Jemena Network. Estimated annual cost based on average usage of 53MJ / day. Valid August 2020.

EnergyAustralia plans for the ACT

EnergyAustralia customers in the ACT have three energy and three gas plans to choose from, with simple low rates or a total discount. In addition, EnergyAustralia gives you the option to include 100% carbon neutral offset at no additional cost to you.

EnergyAustralia electricity rates ACT*
	Basic Home	No Frills	Total Plan
Daily supply charge	88.88c / day	77c / day	80.88c / day
Usage rates	24.431c / kWh	23.1c / kWh	22.23c / kWh
Estimated annual cost	$1,277 / year	$1,182 / year	$1,162 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2600 within Evoenergy Network for single-rate tariff. Estimated annual cost based on average usage of 3,9000kWh / year. Valid August 2020.

EnergyAustralia gas rates ACT*
	Basic Home	No Frills	Total Plan
Daily supply charge	77c / day	69.3c / day	69.07c / day
Usage rates	3.85c to 3.06c / MJ	3.3c / MJ	3.45c to 2.75c / MJ
Estimated annual cost	$562 / year	$494 / year	$504 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2600 within Evoenergy Network. Estimated annual cost based on average usage of 20MJ / day. Valid August 2020.

EnergyAustralia plans for Queensland

EnergyAustralia only retails electricity in Queensland, and doesn’t have gas available. However Queensland customers have three electricity plans on offer, with the choice between low rates, a total discount, or the standard market price.

EnergyAustralia electricity rates QLD*
	Basic Home	No Frills	Total Plan
Discount off the reference price	N / A	13% discount	13% discount
Daily supply charge	99c / day	80.3c / day	86.13c / day
Usage rates	24.926c / kWh	22c / kWh	21.69c / kWh
Estimated annual cost	$1,508 / year	$1,305 / year	$1,312 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 4000 within Energex network for single-rate tariff. Estimated annual cost based on average usage of 4,600kWh / year. Valid August 2020.

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EnergyAustralia plans for South Australia

EnergyAustralia has both gas and electricity offers available to customers in the state. Customers can choose between simple low rates or a total discount to get great savings and fixed rates for 12 months.

EnergyAustralia electricity rates SA*
	Basic Home	No Frills	Total Plan
Discount off the reference price	N / A	1% discount	6% discount
Daily supply charge	85.8c / day	77c / day	80.65c / day
Usage rates	37.9698c / kWh	38.5c / kWh	35.69c / kWh
Estimated annual cost	$1,831 / year	$1,820 / year	$1,721 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 5000 within SA Power Networks for single-rate tariff. Estimated annual cost based on average usage of 4,000kWh / year. Valid August 2020.

EnergyAustralia gas rates SA*
	Basic Home	No Frills	Total Plan
Daily supply charge	91.19c / day	73.7c / day	75.27c / day
Usage rates	5.09c to 2.615c / MJ	3.96c / MJ	4.20c to 2.16c / MJ
Estimated annual cost	$705 / year	$558 / year	$582 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 5000 within Australian Gas Network. Estimated annual cost based on average usage of 20MJ / day. Valid August 2020.

EnergyAustralia plans for Victoria

EnergyAustralia retails both gas and electricity to customers in Victoria. EnergyAustralia gas and electricity offers in Victoria are available with simple, low, rates or a total discount off your bill.

EnergyAustralia electricity rates VIC*
	Basic Home	No Frills	Total Plan
Discount off the reference price	N / A	5% discount	11% discount
Daily supply charge	113.09c / day	104.5c / day	100.65c / day
Usage rates	25.17c / kWh	24.2c / kWh	22.40c / kWh
Estimated annual cost	$1,420 / year	$1,349 / year	$1,263 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 3000 within Citipower network for single-rate tariff. Estimated annual cost based on average usage of 4,000kWh / year. Valid August 2020.

EnergyAustralia gas rates VIC*
	Basic Home	No Frills	Total Plan
Daily supply charge	93.5c / day	77c / day	66.25c / day
Usage rates	3.432c to 2.299c / MJ	2.2c / MJ	2.43c to 1.63c / MJ
Estimated annual cost	$968 / year	$683 / year	$686 / year

*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 3000 within Australian Gas Network. Estimated annual cost based on average usage of 50MJ / day. Valid August 2020.

How to Contact EnergyAustralia

EnergyAustralia customer service is available weekdays to call, or on live chat, weekdays or Saturday 9am to 6pm. You can contact EnergyAustralia a number of different ways.

EnergyAustralia power outages and emergencies If you’re experiencing a power outage or non-life threatening emergency, you need to contact your energy distributor. The name of your gas or electricity distributor can be found on your EnergyAustralia bill.


Enquiry	Phone Number
General Customer Service	133 466
Solar Power	136 385

EnergyAustralia’s postal address is:

EnergyAustralia, Locked Bag
14060 Melbourne, City Mail Centre
VIC 8001

To subscribe to EnergyAustralia you must first request a quote online. When requesting a quote you will need:

To state whether you are moving to a new house, or want service in your current address
Basic information and contact details
Identification: Drivers license, passport, or Medicare card

When requesting a quote you will also be able to decide if you want additional account holder details and permission levels, choose to set up direct debit and add an optional concession card.

How to cancel an EnergyAustralia plan

The Australian government allows a 10-business-day cooling off period after subscribing, in which you can cancel anytime, no questions asked. If you want to cancel your EnergyAustralia subscription you’re free to do so at any time by either going to your EnergyAustralia My Account or calling 133 466.

Moving House?
Existing customers can log into their EnergyAustralia My Account or go online up to three business days in advance to organize their move with EnergyAustralia
For faster urgent connections, call 1800 702 684

How to Pay an EnergyAustralia Bill

While EnergyAustralia does not have the option to pay your bill over the phone, you can pay your energy bill online, in person at any Australian post office, by post, or BPAY.

Method of Payment	Where to Pay
EnergyAustralia My Account	Go to your My Account page and follow the instructions
EnergyAustralia Online Payment Page	Pay online here
BPAY	Contact your bank, Building society, or credit union with your Biller code found on your latest bill
Mail	Send a cheque or money order (made payable to EnergyAustralia) to the address found on your bill
In-Person	You can pay over the counter at any post office, or dial 131 816 with your Biller code ready

Customers experiencing financial hardship and having difficulty paying their EnergyAustralia energy bills should contact EnergyAustralia as soon as possible to discuss the financial help available. This might include a payment plan, information about financial counselors and other resources, or help with ways to reduce your energy usage.

EnergyAustralia reviews

Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.

Customers who are happy with their EnergyAustralia service say that thesign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.

Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.