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EnergyAustralia: Electricity, Gas, and Solar Offers, Contact, Pay Bill

EnergyAustralia is one of the biggest Australian energy providers within the National Electricity Market, selling a wide range of energy products and services to millions of customers. Continue reading to find out more about EnergyAustralia’s electricity, gas, and solar plans, and learn how you can sign up today.


Overview of EnergyAustralia

EnergyAustralia (formerly TRUenergy), is one of the Big Three energy providers that both generate and sell their energy. It is a wholly-owned subsidiary of Hong-Kong based CLP Group. EnergyAustralia was first founded in 1996 as the state-owned enterprise, formed by a merger between Orion Energy and Sydney Electricity, which called itself EnergyAustralia. Prior to the 1997 deregulation of the residential energy market, EnergyAustralia had a price-regulated monopoly of it’s supply area. In 2011, the original EnergyAustralia was sold to TRUenergy, which then adopted its original name in 2012.

Since its rebirth, EnergyAustralia has gone on to become one of the largest energy providers in Australia, offering electricity and gas as well as green energy options and solar power.

EnergyAustralia gas and electricity offers

EnergyAustralia has a range of electricity and gas plans for your home. Depending on your usage, you might benefit from a plan with simple, low rates or a plan with a big, total, discount. When choosing a plan with EnergyAustralia, make sure to compare all plans using your average energy usage. In general, people who use less energy might find the No Frills offer to be the best deal while bigger households that use more energy might find the best prices with the Total Plan.

EnergyAustralia plans for New South Wales

EnergyAustralia offers three electricity and three gas plans available to customers in the state. With EnergyAustralia, you have the option to include 100% carbon neutral for no extra cost, and when you sign up you can earn a $50 bill credit per energy account when you sign up.

EnergyAustralia electricity plans in NSW
  Basic Home No Frills Total Plan
Percent off the reference price Default offer
Same as reference price
13% less than the reference price 16% less than the reference price
Daily supply charge 84.7c / day 78.1c / day 71.15c / day
Usage rates 29.688c / kWh 25.3c / kWh 24.94c / kWh
Features $50 sign-up credit $50 sign up credit
Fixed rates for 12 months
$50 sign up credit
Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average annual usage of 3,900kWh $1,467 / year $1,272 / year $1,232 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for Ausgrid distribution zone postcode 2000, on a single rate tariff

EnergyAustralia gas plans in NSW
  Basic Home No Frills Total Plan
Type of rates Standard rates
Block tariff
Low rates Discount on total bill
16% discount
Daily supply charge 66.33c / day 57.2c / day 55.72c / day
Usage rates Between 4.55c / MJ and 2.33c / mJ 2.97c / MJ Between 3.82c / MJ and 1.95c / MJ
Features $50 sign-up credit $50 sign up credit
Fixed rates for 12 months
$50 sign up credit
Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average daily usage of 24MJ / day $623 / year $469 / year $523 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 2000

EnergyAustralia plans for the ACT

Energy customers in the ACT have three energy and three gas plans to choose from, with simple low rates or a total discount. In addition, EnergyAustralia gives you the option to include 100% carbon neutral offset at no additional cost to you.

EnergyAustralia electricity plans in the ACT
  Basic Home No Frills Total Plan
Percent off the reference price Default offer Simple low rates Discount on total bill
9% discount on bill
Daily supply charge 86.79c / day 77c / day 78.98c / day
Usage rates 25.014c / kWh 23.1c / kWh 22.76c / kWh
Features Default offer available Fixed rates for 12 months Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average annual usage of 3,900kWh $1,294 / year $1,183 / year $1,177 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for Evoenergy distribution zone postcode 2600, on a single rate tariff

EnergyAustralia gas plans in the ACT
  Basic Home No Frills Total Plan
Type of rates Default offer Simple low rates Discount on total bill
Daily supply charge 77c / day 69.3c / day 69.07c / day
Usage rates Between 3.85c / MJ and 3.06c / MJ 3.3c / MJ Between 3.45c / MJ and 2.75c / MJ
Features Standard rates Fixed rates for 12 months Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average average daily usage of 55MJ / day $1,028 / year $915 / year $922 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 2600

EnergyAustralia plans for Queensland

EnergyAustralia only retails electricity in Queensland, and doesn’t have gas available. However Queensland customers have three electricity plans on offer, with the choice between low rates, a total discount, or the standard market price.

EnergyAustralia electricity plans in Queensland
  Basic Home No Frills Total Plan
Type of offer Default offer Simple low rates Discount on total bill
14% discount
Daily supply charge 99c / day 92.4c / day 85.14c / day
Usage rates 26.27c / kWh 23.1c / kWh 22.60c / kWh
Features Default offer available Fixed rates for 12 months Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average annual usage of 4,600kWh $1,570 / year $1,400 / year $1,350 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for Energex distribution zone postcode 4000, on a single rate tariff

On by EnergyAustralia EnergyAustralia recently launched their new solar energy solution company, On by EnergyAustralia, in Queensland. On by EnergyAustralia offers electricity plans with high feed-in-tariffs, and installation of Solar PV systems, to eligible customers.

EnergyAustralia plans for South Australia

EnergyAustralia has both gas and electricity offers available to customers in the state. Customers can choose between simple low rates or a total discount to get great savings and fixed rates for 12 months.

EnergyAustralia electricity plans in South Australia
  Basic Home No Frills Total Plan
Type of offer Default offer Simple low rates Discount on total bill
14% discount
Daily supply charge 85.8c / day 77c / day 80.65c / day
Usage rates 40.69c / kWh 38.5c / kWh 38.25c / kWh
Features Default offer available Fixed rates for 12 months Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average annual usage of 3,900kWh $1,940 / year $1,820 / year $1,823 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for SA Power Networks distribution zone postcode 5000, on a single rate tariff

EnergyAustralia gas plans in South Australia
  Basic Home No Frills Total Plan
Type of offer Standard rates
Block tariff
Low rates Discount on total bill
15% discount
Daily supply charge 91.19c / day 73.7c / day 75.27c / day
Usage rates Between 5.09c / MJ and 2.61c / MJ 3.96c / MJ Between 4.94c / MJ and 2.16c / MJ
Features Standard rates Fixed rates for 12 months Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average average daily usage of 49MJ / day $1,189 / year $977 / year $981 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 5000

EnergyAustralia plans for Victoria

EnergyAustralia retails both gas and electricity to customers in Victoria. EnergyAustralia gas and electricity offers in Victoria are available with simple, low, rates or a total discount off your bill.

EnergyAustralia electricity plans in Victoria
  Basic Home No Frills Total Plan
Type of offer Default offer Simple low rates Discount on total bill
9% discount
Daily supply charge 113c / day 104.5c / day 102.91c / day
Usage rates 25.17c / kWh 24.2c / kWh 22.90c / kWh
Features Default offer available
$50 sign up credit
Fixed rates for 12 months
$50 sign up credit
Fixed rates for 12 months
Guaranteed discount off total bill
$50 sign up credit
Annual cost based on average annual usage of 3,900kWh $1,420 / year $1,350 / year $1,292 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for SA Power Networks distribution zone postcode 3000, on a single rate tariff

EnergyAustralia gas plans in Victoria
  Basic Home No Frills Total Plan
Type of offer Standard rates
Block tariff
Low rates Discount on total bill
27% discount on bill
Daily supply charge 95.3c / day 77c / day 66.25c / day
Usage rates Between 3.43c / MJ and 2.29c / MJ 2.2c / kWh Between 2.43c / MJ and 1.63c / MJ
Features Standard rates Fixed rates for 12 months Fixed rates for 12 months
Guaranteed discount off total bill
Annual cost based on average average daily usage of 65MJ / day $1,093 / year $803 / year $775 / year

*Rates may vary based on distribution zone and tariff. Rates valid 21 May 2020 for postcode 3000

How to Contact EnergyAustralia

EnergyAustralia customer service is available weekdays to call, or on live chat, weekdays or Saturday 9am to 6pm. For a complete guide on how to contact EnergyAustralia, you can visit Selectra's Contact EnergyAustralia Guide.

 
Enquiry Phone Number
General Customer Service 133 466
Solar Power 136 385

EnergyAustralia’s postal address is:

EnergyAustralia, Locked Bag
14060 Melbourne, City Mail Centre
VIC 8001

Want to Subscribe to EnergyAustralia?

To subscribe to EnergyAustralia you must first request a quote online. When requesting a quote you will need:

  • To state whether you are moving to a new house, or want service in your current address
  • Basic information and contact details
  • Identification: Drivers license, passport, or Medicare card

When requesting a quote you will also be able to decide if you want additional account holder details and permission levels, choose to set up direct debit and add an optional concession card.

Looking to Change?

The Australian government allows a 10-business-day cooling off period after subscribing, in which you can cancel anytime, no questions asked. If you want to cancel your EnergyAustralia subscription you’re free to do so at any time by either going to your My Account or calling 133 466.

  • Moving House?
  • Existing customers can log into their My Account or go online up to two business days in advance to organize their move
  • For faster urgent connections, call 1800 702 684 

How to Pay an EnergyAustralia Bill

While EnergyAustralia does not have the option to pay your bill over the phone, you can pay your energy bill online, in person at any Australian post office, by post, or BPAY. For a full list of ways to pay, you can find it on our EnergyAustralia Contact Page .

EnergyAustralia power outages and emergencies If you’re experiencing a power outage or non-life threatening emergency, you need to contact your energy distributor. The name of your gas or electricity distributor can be found on your EnergyAustralia bill.

Reviews of EnergyAustralia

Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.

Customers who are happy with their EnergyAustralia service say that thesign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.

Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.

Read more articles about EnergyAustralia