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EnergyAustralia, formerly known as TruEnergy, is one of the largest energy providers in Australia and retails electricity and natural gas, as well as most recently NBN plans, to residential and commercial customers in New South Wales, ACT, Victoria, and South Australia, as well as electricity only in South-East Queensland. Below, you can find out more about EnergyAustralia including plans and rates, ways to contact customer service, and how to get the most out of your EnergyAustralia account.

Electricity and Gas

Where Does EnergyAustralia Operate?

If you’re curious about where EnergyAustralia operates, and what is available in your state, you can find a summary of EnergyAustralia services below.

Here, we show an overview of what is available from EnergyAustralia in NSW, ACT, Vic, Qld, SA, WA, and Tas. To learn more about the rates and plans available in a specific state, you can jump to that state by clicking on the link below.

EnergyAustralia Services by State
State Electricity Gas
New South Wales    
ACT    
Victoria    
Queensland    
South Australia    
Western Australia    
Tasmania    
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EnergyAustralia Rates and Plans

EnergyAustralia has three energy plans available to residential customers across all states, in addition to its market offer at the Reference Price / VDO.

EnergyAustralia electricity and gas plans include:

  • Balance Plan
  • No Frills
  • Total Home

Here, you will find a summary of what to expect from each EnergyAustralia plan, the benefits and discounts available, and the types of rates.

Unboxed Energy

EnergyAustralia Balance Plan

  • Variable rates
  • Total energy bill discount
  • 100% carbon neutral at no extra cost
  • $25 credit when you move home online
  • (Gas Only) Block tariff

EnergyAustralia No Frills

  • Fixed rates
  • Simple, low, rates
  • 100% carbon neutral at no extra cost
  • $25 credit when you move home online
  • (Gas Only) Single-rate tariff

EnergyAustralia Total Home

  • Fixed rates
  • Total energy bill discount
  • 100% carbon neutral at no extra cost
  • $25 credit when you move home online
  • (Gas Only) Block tariff

Discover On by EnergyAustralia On by EnergyAustralia offers reimagined and innovative energy plans to residential customers in select states, as well as bundled home utility services including NBN, mobile plans, and insurance.

New South Wales EnergyAustralia Prices

Here you can find the EnergyAustralia plans available in New South Wales.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Ausgrid Network in Sydney, NSW. The estimated annual cost assumes an average usage of 3,900kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates NSW
Balance Plan No Frills Total Home
Discount off the Reference Price 9% discount 13% discount 20% discount
Daily Supply Charge 80.08c / day 72.6c / day 70.4c/ day
Usage Rates 25.01c / kWh 24.2c / kWh 21.99c / kWh
Estimated Annual Cost $1,268 / year $1,209 / year $1,114 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the Ausgrid Network in Sydney, NSW. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 48.6MJ/day within the Jemena Gas Network in Sydney. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates NSW
Balance Plan No Frills Total Home
Daily Supply Charge 61.12c / day 57.20c / day 55.81c / day
Usage Rates 3.82c to 2.10c / MJ 2.86c / MJ 3.49c to 1.92c / MJ
Estimated Annual Cost $780 / year $716 / year $712 / year with

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2000 in NSW with an average daily usage of 48.6MJ/day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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ACT EnergyAustralia Prices

Here you can find the EnergyAustralia plans available in ACT.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the EvoEnergy Network in Canberra. The estimated annual cost assumes an average usage of 6,100kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates ACT
  Balance Plan No Frills Total Home
Discount off the Reference Price 7% discount 12% discount 12% discount
Daily Supply Charge 86.53c / day 82.5c / day 81.97c / day
Usage Rates 26.65c / kWh 25.3c / kWh 25.24c / kWh
Estimated Annual Cost $1,941 / year $1,844 / year $1,839 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the EvoEnergy Network in Canberra, ACT. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 101MJ/day within the EvoEnergy Gas Network in Canberra. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates ACT
Balance Plan No Frills Total Home
Daily Supply Charge 71.61c / day 69.3c / day 64.52c / day
Usage Rates 3.58c to 2.85c / MJ 3.3c / MJ 3.22c to 2.57c / MJ
Estimated Annual Cost $1,479 / year $1,469 / year $1,332 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2600 in ACT with an average daily usage of 101MJ/day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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Victoria EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in Victoria.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Citipower Network in Melbourne. The estimated annual cost assumes an average usage of 4,000kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates Vic
Balance Plan No Frills Total Home
Discount off the Reference Price 9% discount 7% discount 12% discount
Daily Supply Charge 106.5c / day 99c / day 105.8c / day
Usage Rates 20.12c / kWh 21.45c / kWh 19.1c / kWh
Estimated Annual Cost $1,193 / year $1,219 / year $1,150 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the Citipower Network in Melbourne, Vic. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 159MJ/day within Australian Gas Networks (AGN) in Melbourne, Victoria. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates Vic
Balance Plan No Frills Total Home
Daily Supply Charge 80.87c / day 72.6c / day 72.82c / day
Usage Rates 3.26c to 2.03c / MJ 2.09c / MJ 2.94c to 1.83c / MJ
Estimated Annual Cost $1,631 / year $1,478 / year $1,472 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 3000 in Vic with an average daily usage of 159MJ/day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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Queensland EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in Queensland.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Energex Network in Brisbane. The estimated annual cost assumes an average usage of 4,600kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates Qld
Balance Plan No Frills Total Home
Discount off the Reference Price 7% discount 9% discount 12% discount
Daily Supply Charge 94.63c / day 85.8c / day 89.54c / day
Usage Rates 21.91c / kWh 22c / kWh 20.73c / kWh
Estimated Annual Cost $1,353 / year $1,325 / year $1,280 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the Energex Network in Brisbane, Qld. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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South Australia EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in South Australia.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for SA Power Networks in Adelaide. The estimated annual cost assumes an average usage of 4,000kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates SA
Balance Plan No Frills Total Home
Discount off the Reference Price 3% discount 5% discount 6% discount
Daily Supply Charge 85.89c / day 79.2c / day 83.24c / day
Usage Rates 33.77c / kWh 33.55c / kWh 32.73c / kWh
Estimated Annual Cost $1,665 / year $1,631 / year $1,613 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for the SA Power Networks in Adelaide, SA. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 44.8MJ/day within Australian Gas Networks (AGN) in Adelaide. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates SA
Balance Plan No Frills Total Home
Daily Supply Charge 84.8c / day 73.7c / day 75.27c / day
Usage Rates 4.74c to 2.43c / MJ 3.96c / MJ 4.2c to 2.16c / MJ
Estimated Annual Cost $1,043 / year $917 / year $926 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 5000 in SA with an average daily usage of 44.8MJ/day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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EnergyAustralia Contact & My Account

Are you looking for EnergyAustralia contact information?

  • There are many ways you can contact EnergyAustralia, including:
  • Phone
  • Email
  • Live Chat
  • Online Form
  • Postal Address

In addition to traditional contact methods, customers can use their EnergyAustralia My Account to manage and control their energy services. You can find out more about contacting EnergyAustralia and managing your account below.

EnergyAustralia Phone Number, Email, and Postal Address

If you’re looking to speak to an EnergyAustralia customer service representative, you can use either EnergyAustralia Live Chat or Phone Number, weekdays from 8am to 8pm, and Saturdays 9am to 6pm.

Below you can find a summary of the phone number for EnergyAustralia, email, and postal address:

EnergyAustralia Contact
EnergyAustralia Contact Method How to Contact EnergyAustralia
EnergyAustralia Phone Number 133 466
EnergyAustralia Email enq@energyaustralia.com.au
EnergyAustralia Postal Address EnergyAustralia
Locked Bag 14060
VIC 8001
  • Moving House?
  • Existing customers can log into their EnergyAustralia My Account or go online up to three business days in advance to organize their move with EnergyAustralia
  • For faster urgent connections, call 1800 702 684 

EnergyAustralia My Account

Your EnergyAustralia My Account is the fastest and easiest way to control and manage your energy services.

With your EnergyAustralia My Account website portal, you can:

EnergyAustralia Live Chat
  • View, manage, and pay EnergyAustralia bills
  • Change your account and personal details
  • Monitor electricity and gas usage
  • Register for energy concessions or find help for financial hardship

You can find your EnergyAustralia My Account either online through their web portal or by downloading the EnergyAustralia app for iPhone or Android.

person on the phone

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EnergyAustralia Bill Payments

EnergyAustralia gives customers a variety of options when it comes to paying their energy bills.

EnergyAustralia Bill Payment Methods
Method of Payment Where to Pay
Credit or Debit Card Pay online with MasterCard® and Visa and American Express®
Direct Debit Set up direct debit with My Account or online form
Cheque by Mail Send with payment slip to the address on your latest energy bill
AusPost Pay over the counter or by calling 131 816 with your biller code ready
BPAY Contact your financial institution to make a payment with your biller code found on your latest energy bill

If you prefer, you can choose to set up a payment plan for your EnergyAustralia bills and pay your energy account in smaller, regular instalments suited to your personal circumstances to help you avoid bill-shock.

If you want to manage your billing and payment options, you can do so through your EnergyAustralia My Account. This includes:

  • View and pay bills online
    Energy Calculator
  • Set up eBilling
  • Set up a direct debit
  • View billing and payment history
  • Apply for a payment extension
  • Register for energy concessions or rebates & find financial support

EnergyAustralia Reviews

Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.

Customers who are happy with their EnergyAustralia service say that thesign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.

Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.

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