EnergyAustralia is one of the biggest Australian energy providers within the National Electricity Market, selling a wide range of energy products and services to millions of customers. Continue reading to find out more about EnergyAustralia rates and plans for gas or electricity and learn how you can sign up today.
Overview of EnergyAustralia
EnergyAustralia (formerly TRUenergy), is one of the Big Three energy providers that both generate and sell their energy. It is a wholly-owned subsidiary of Hong-Kong based CLP Group. EnergyAustralia was first founded in 1996 as the state-owned enterprise, formed by a merger between Orion Energy and Sydney Electricity, which called itself EnergyAustralia. Prior to the 1997 deregulation of the residential energy market, EnergyAustralia had a price-regulated monopoly of it’s supply area. In 2011, the original EnergyAustralia was sold to TRUenergy, which then adopted its original name in 2012.
Since its rebirth, EnergyAustralia has gone on to become one of the largest energy providers in Australia, offering electricity and gas as well as green energy options and solar power.
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EnergyAustralia rates and plans
EnergyAustralia has a range of electricity and gas plans for your home. Depending on your usage, you might benefit from a plan with simple, low rates or a plan with a big, total, discount. When choosing an EnergyAustralia electricity or gas plan, make sure to compare all plans using your average energy usage. In general, people who use less energy might find the EnergyAustralia No Frills offer to be the best deal while bigger households that use more energy might find the best prices with the EnergyAustralia Total Plan.
EnergyAustralia plans for New South Wales
EnergyAustralia offers three electricity and three gas plans available to customers in the state. With EnergyAustralia, you have the option to include 100% carbon neutral for no extra cost, and you can earn a $50 bill credit per energy account when you sign up to an EnergyAustralia gas or electricity plan.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Discount off the reference price | N / A | 15% discount | 17% discount |
| Daily supply charge | 84.7c / day | 71.5c / day | 69.45c / day |
| Usage rates | 29.5592c / kWh | 26.4c / kWh | 24.24c / kWh |
| Estimated annual cost | $1,462 / year | $1,291 / year | $1,199 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2000 within Ausgrid Network for single-rate tariff. Estimated annual cost based on average usage of 3,900kWh / year. Valid February 2021.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Daily supply charge | 66.44c / day | 57.20c / day | 55.15c / day |
| Usage rates | 4.16c to 2.288c / MJ | 2.86c / MJ | 3.49c to 1.92c / MJ |
| Estimated annual cost | $893 / year | $762 / year | $750 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2000 within Jemena Network. Estimated annual cost based on average usage of 53MJ / day. Valid February 2021.
EnergyAustralia plans for the ACT
EnergyAustralia customers in the ACT have three energy and three gas plans to choose from, with simple low rates or a total discount. In addition, EnergyAustralia gives you the option to include 100% carbon neutral offset at no additional cost to you.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Daily supply charge | 88.88c / day | 77c / day | 78.21c / day |
| Usage rates | 24.431c / kWh | 23.1c / kWh | 21.50c / kWh |
| Estimated annual cost | $1,216 / year | $1,124 / year | $1,070 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2600 within Evoenergy Network for single-rate tariff. Estimated annual cost based on average usage of 3,650kWh / year. Valid February 2021.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Daily supply charge | 77c / day | 69.3c / day | 63.76c / day |
| Usage rates | 3.85c to 3.065c / MJ | 3.3c / MJ | 3.19c to 2.54c / MJ |
| Estimated annual cost | $562 / year | $494 / year | $465 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 2600 within Evoenergy Network. Estimated annual cost based on average usage of 20MJ / day. Valid February 2021.
EnergyAustralia plans for Queensland
EnergyAustralia only retails electricity in Queensland, and doesn’t have gas available. However Queensland customers have three electricity plans on offer, with the choice between low rates, a total discount, or the standard market price.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Discount off the reference price | N / A | 12% discount | 16% discount |
| Daily supply charge | 99c / day | 84.7c / day | 83.16c / day |
| Usage rates | 24.926c / kWh | 22c / kWh | 20.94c / kWh |
| Estimated annual cost | $1,508 / year | $1,321 / year | $1,267 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 4000 within Energex network for single-rate tariff. Estimated annual cost based on average usage of 4,600kWh / year. Valid February 2021.
On by EnergyAustralia EnergyAustralia has been trialling their On by EnergyAustralia initative, which offers innovative energy plans to selected states. Discover solar energy plans, prepaid energy, and more with On by EnergyAustralia.
EnergyAustralia plans for South Australia
EnergyAustralia has both gas and electricity offers available to customers in the state. Customers can choose between simple low rates or a total discount to get great savings and fixed rates for 12 months.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Discount off the reference price | N / A | 5% discount | 13% discount |
| Daily supply charge | 85.8c / day | 77c / day | 74.65c / day |
| Usage rates | 37.9698c / kWh | 36.3c / kWh | 33.03c / kWh |
| Estimated annual cost | $1,832 / year | $1,733 / year | $1,594 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 5000 within SA Power Networks for single-rate tariff. Estimated annual cost based on average usage of 4,000kWh / year. Valid February 2021.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Daily supply charge | 91.19c / day | 73.7c / day | 77.04c / day |
| Usage rates | 5.09c to 2.615c / MJ | 3.96c / MJ | 4.30c to 2.21c / MJ |
| Estimated annual cost | $705 / year | $558 / year | $595 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 5000 within Australian Gas Network. Estimated annual cost based on average usage of 20MJ / day. Valid February 2021.
EnergyAustralia plans for Victoria
EnergyAustralia retails both gas and electricity to customers in Victoria. EnergyAustralia gas and electricity offers in Victoria are available with simple, low, rates or a total discount off your bill.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Discount off the reference price | N / A | 8% discount | 10% discount |
| Daily supply charge | 113.30c / day | 103.4c / day | 101.97c / day |
| Usage rates | 21.4c / kWh | 19.8c / kWh | 19.26c / kWh |
| Estimated annual cost | $1,420 / year | $1,169 / year | $1,143 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 3000 within Citipower network for single-rate tariff. Estimated annual cost based on average usage of 4,000kWh / year. Valid February 2021.
| Basic Home | No Frills | Total Plan | |
|---|---|---|---|
| Daily supply charge | 95.81c / day | 72.6c / day | 67.85c / day |
| Usage rates | 3.872c to 2.409c / MJ | 2.09c / MJ | 2.74c to 1.70c / MJ |
| Estimated annual cost | $978 / year | $646 / year | $692 / year |
*Source: EnergyAustralia Gas and Electricity Rates. Rates based on postcode 3000 within Australian Gas Network. Estimated annual cost based on average usage of 50MJ / day. Valid February 2021.
EnergyAustralia contact
EnergyAustralia customer service is available weekdays to call, or on live chat, weekdays or Saturday 9am to 6pm. You can contact EnergyAustralia a number of different ways.
EnergyAustralia power outages and emergencies If you’re experiencing a power outage or non-life threatening emergency, you need to contact your energy distributor. The name of your gas or electricity distributor can be found on your EnergyAustralia bill.
| EnergyAustralia phone number | EnergyAustralia email | EnergyAustralia postal address |
|---|---|---|
| 133 466 | enq@energyaustralia.com.au | EnergyAustralia Locked Bag 14060 Melbourne City Mail Centre VIC 8001 |
EnergyAustralia My Account Control and manage your EnergyAustralia services online with EnergyAustralia My Account. Pay your energy bill, update account details, view your energy usage, and request a payment extension online or on your phone.
Want to Subscribe to EnergyAustralia?
To subscribe to EnergyAustralia you must first request a quote online. When requesting a quote you will need:
- To state whether you are moving to a new house, or want service in your current address
- Basic information and contact details
- Identification: Drivers license, passport, or Medicare card
When requesting a quote you will also be able to decide if you want additional account holder details and permission levels, choose to set up direct debit and add an optional concession card.
How to cancel an EnergyAustralia plan
The Australian government allows a 10-business-day cooling off period after subscribing, in which you can cancel anytime, no questions asked. If you want to cancel your EnergyAustralia subscription you’re free to do so at any time by either going to your EnergyAustralia My Account or calling 133 466.
- Moving House?
- Existing customers can log into their EnergyAustralia My Account or go online up to three business days in advance to organize their move with EnergyAustralia
- For faster urgent connections, call 1800 702 684
Need to speak to someone about your energy plan?
Our Energy Experts can help you Monday to Friday 9am to 8pm, and Saturdays from 9am to 4pm.
EnergyAustralia payment and billing methods
While EnergyAustralia does not have the option to pay your bill over the phone, you can pay your EnergyAustralia bill online, in person at any Australian post office, by post, or BPAY.
| Method of Payment | Where to Pay |
|---|---|
| EnergyAustralia My Account | Go to your My Account page and follow the instructions |
| EnergyAustralia Online Payment Page | Pay online here |
| BPAY | Contact your bank, Building society, or credit union with your Biller code found on your latest bill |
| Send a cheque or money order (made payable to EnergyAustralia) to the address found on your bill | |
| In-Person | You can pay over the counter at any post office, or dial 131 816 with your Biller code ready |
Customers experiencing financial hardship and having difficulty paying their EnergyAustralia energy bills should contact EnergyAustralia as soon as possible to discuss the financial help available. This might include a payment plan, information about financial counselors and other resources, or help with ways to reduce your energy usage.
EnergyAustralia reviews
Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.
Customers who are happy with their EnergyAustralia service say that thesign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.
Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.
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