EnergyAustralia: Electricity, Gas, and Solar Offers, Contact, Pay Bill

EnergyAustralia is one of the leading gas and electricity providers, serving more than 1.7 million gas and electricity customers in eastern Australia. Read on for more information about EnergyAustralia. 


An Overview of EnergyAustralia

EnergyAustralia (formerly TRUenergy), is one of four Australian gentailer energy providers that both generate and sell their energy. It is a wholly-owned subsidiary of Hong-Kong based CLP Group. EnergyAustralia was first founded in 1996 as the state-owned enterprise, formed by a merger between Orion Energy and Sydney Electricity, which called itself EnergyAustralia.

Prior to the 1997 deregulation of the residential energy market, EnergyAustralia had a price-regulated monopoly of its supply area. In 2011, the original EnergyAustralia was sold to TRUenergy, which then adopted the original name in 2012.

Since its rebirth, EnergyAustralia has gone on to become one of the largest energy providers in Australia, offering electricity and gas as well as green energy options and solar power. In 2018, EnergyAustralia became one of 17 energy providers to support the launch of the Energy Charter which aims to bring affordable and reliable energy to customers across the globe.

Gas and Electricity Offers from EnergyAustralia

EnergyAustralia offers gas, electricity, and solar panels to its residential customers. While offers and savings may differ depending on your location, here we provide an overview of each plan, as well as the benefits of each. To find prices and discounts applicable to your location, click here

EnergyAustralia Gas Plans

EnergyAustralia offers three gas plans to residents in New South Wales, and the Australian Capital Territory: Basic Home, No Frills, and Total Plan. All EnergyAustralia gas plans come with no exit fees, however a moving fee does apply if you’re moving house.

 EnergyAustralia’s Basic Homegas plan is the standard rates plan, with no discounts applied. These standard rates may differ depending on your location and are usually adjusted annually. This plan comes with a daily supply charge, as well as usage rates that decrease per MJ used per day. There is no late payment fee with the Basic Home plan.

 EnergyAustralia’s No Frills gas plan comes with low, flat rates that won’t change for 12 months. This comes with a daily supply charge, and a flat rate at c/MJ used per day. The benefit period lasts 12 months and, while there is no exit fee, the No Frills plan does have a late payment fee applied if you pay your bill past the due date.

 The Total Plan from EnergyAustralia offers a guaranteed percentage gas discount, as well as peace of mind that the usage rates and daily supply charges won’t change for 12 months. Unlike the No Frills plan which comes with a flat usage rate, no matter how many MJ per day used, the Total Plan usage rates decrease depending on how many MJ used per day. The Total Plan has a benefit period of one year, but no exit fees. Late payments incur a fee of $12 if you do not pay your bill before the due date.

At this time, EnergyAustralia does not offer the ability to make natural gas plans carbon-neutral or offer any natural gas green energy options.

Electricity Offers with EnergyAustralia

EnergyAustralia offers three basic electricity plans for Australian customers: Basic Home, No Frills, and Total Plan. There are no exit fees applied to any EnergyAustralia electricity plans however there are moving fees applied which are set by your individual distributor by location.

Have Solar Power? For electricity users with solar panels, EnergyAustralia offers solar buy-back at a single rate feed-in tariff. Actual rates depend on your location.

 The Basic Home electricity plan offered by EnergyAustralia is the equivalent of the Victorian Default Offer or Default Market Offer set by the Australian government. Factors such as the type of tariff and location may change the usage rates. The Basic Home plan comes with no benefit period, and no exit fee, as well as no late payment fee. The usage rates are variable and generally adjusted annually.

Want to Go Green?EnergyAustralia works with GreenPower to allow customers the option of making up to 100% of their energy green for an additional cost.

 EnergyAustralia’s No Frills electricity plan comes with a discounted usage rate. The benefit of this plan is that the rates won’t change for 12 months and, like all other EnergyAustralia plans, comes with no exit fee. Depending on your location, there may be a $12 late fee for bills paid past their due date.

Carbon Neutral?EnergyAustralia can make your home electricity 100% carbon neutral at no additional cost when you opt-in.

 The Total Plan from EnergyAustralia guarantees a discount percentage from the standard reference price for 12 months. This discount applies to both the supply charge and usage rate. It should be noted that this might not always give you the lowest estimated price, and occasionally the No Frills plan will be estimated to be less expensive depending on your location. As with the No Frills plan, the benefit period lasts one year, and comes with no exit fee. Depending on your location, there may be a $12 late fee for bills paid past their due date.

EnergyAustralia and Solar Power

EnergyAustralia offers many solar options, including full packages, solar batteries, and solar buy-back with feed-in-tariffs.

Solar Power Systems

EnergyAustralia provides solar power systems; which include panels, inverter, and a full installation; as complete packages. Their available panels are the Trina Honey M Plus, which comes with a 10-year product warranty and 25-year performance guarantee, or the Q Cell C.Peak Duo which comes with a 12-year product warranty and 25-year performance guarantee.

EnergyAustralia also offers three choices of inverter; the Zever, the SMA which includes a 5+5 year extended warranty, or the Enphase which has an online platform to monitor energy generation. All installations are done by fully accredited installers. For pricing, you can request a quote or call 136 358.

  • Solar Power Finance Options
  • EnergyAustralia offers three ways to pay for your new solar power or battery storage options.
  • Apply for a 5-year interest-free payment plan
  • Make a 5% deposit and pay the balance with either MasterCard or Visa once your installation is finished
  • Use your MasterCard or Visa to pay in full

Solar Battery Storage

Solar power batteries from EnergyAustralia can be bought separately or included with a solar power package. EnergyAustralia offers two solar battery options; Tesla Powerwall or the Redback Smart Hybrid System with LG Chem battery.

Solar Batteries Available with EnergyAustralia
Tesla Powerwall 2 Redback Smart Hybrid System
with LG Chem Battery
  • Built-in inverter
  • Indoor / outdoor installation
  • Available in NSW, Queensland,
    South Australia, and Victoria
  • 13.5 kWh storage capacity
  • 10-year warranty
  • Over-the-air software updates
  • Built-in inverter
  • Intelligent energy management
  • Choice of battery storage size:
    from 4.8 kWh up to 14 kWh
  • 10-year warranty
  • Outdoor rated with flexible installation
  • Available as a full solar system

Feed-In Tariffs

EnergyAustralia offers feed-in tariff plans to customers in certain Australian states. Depending on where you live, you may be eligible for either single-rate feed-in tariffs and if you’re in Victoria you could also be eligible for time of use feed-in tariffs.

Single Rate Feed-In Tariffs
Australian State Single Rate
EnergyAustralia feed-in tariff
Victoria 12.0 cents / kWh
New South Wales 12.5 cents / kWh
South Australia 15 cents / kWh
Queensland 16.1 cents / kWh
Time of Use Feed-In Tariffs
  Peak
3pm-9pm weekdays
Shoulder
7am-3pm & 9pm-10pm weekdays
7am-10pm weekends
Off-Peak
10pm-7am everyday
Victoria 14.6 cents / kWh 11.6 cents / kWh 9.9 cents / kWh

How to Contact EnergyAustralia

EnergyAustralia customer service is available weekdays to call, or on live chat, weekdays or Saturday 9am to 6pm. For a complete guide on how to contact EnergyAustralia, you can visit Selectra's Contact EnergyAustralia Guide.

 
Enquiry Phone Number
General Customer Service 133 466
Solar Power 136 385

EnergyAustralia’s postal address is:

EnergyAustralia, Locked Bag
14060 Melbourne, City Mail Centre
VIC 8001

All emails can be sent to enq@energyaustralia.com.au

Want to Subscribe to EnergyAustralia?

To subscribe to EnergyAustralia you must first request a quote online. When requesting a quote you will need:

  • To state whether you are moving to a new house, or want service in your current address
  • Basic information and contact details
  • Identification: Drivers license, passport, or Medicare card

When requesting a quote you will also be able to decide if you want additional account holder details and permission levels, choose to set up direct debit and add an optional concession card.

Looking to Change?

The Australian government allows a 10-business-day cooling off period after subscribing, in which you can cancel anytime, no questions asked. If you want to cancel your EnergyAustralia subscription you’re free to do so at any time by either going to your My Account or calling 133 466.

  • Moving House?
  • Existing customers can log into their My Account or go online up to two business days in advance to organize their move
  • For next-business-day connections, call 1800 702 684 or 133 466 before 1pm Monday to Friday

How to Pay an EnergyAustralia Bill

While EnergyAustralia does not have the option to pay your bill over the phone, you can pay your energy bill online, in person at any Australian post office, by post, or BPAY. For a full list of ways to pay, you can find it on our EnergyAustralia Contact Page .

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