EnergyAustralia, formerly known as TruEnergy, is one of the largest energy providers in Australia and retails electricity and natural gas, as well as most recently NBN plans, to residential and commercial customers in New South Wales, ACT, Victoria, and South Australia, as well as electricity only in South-East Queensland. Below, you can find out more about EnergyAustralia including plans and rates, ways to contact customer service, solar solutions, and how to get the most out of your EnergyAustralia account.
Where Does EnergyAustralia Operate?
If you’re curious about where EnergyAustralia operates, and what is available in your state, you can find a summary of EnergyAustralia services below.
Here, we show an overview of what is available from EnergyAustralia in NSW, ACT, VIC, QLD, SA, WA, and TAS. To learn more about the rates and plans available in a specific state, you can jump to that state by clicking on the link below.
| State | Electricity | Gas |
|---|---|---|
| New South Wales | âś… | âś… |
| ACT | âś… | âś… |
| Victoria | âś… | âś… |
| Queensland | âś… | âś… |
| South Australia | âś… | âś… |
| Western Australia | ❌ | ❌ |
| Tasmania | ❌ | ❌ |
EnergyAustralia is Among the Cheapest Energy Providers in Australia!
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EnergyAustralia is Among the Cheapest Energy Providers in Australia!
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EnergyAustralia Rates and Plans
EnergyAustralia has three energy plans available to residential customers across all states, in addition to its market offer at the Reference Price / VDO.
EnergyAustralia electricity and gas plans include:
- Balance Plan
- Flexi Plan
- Basic Home Plan
- Rate Fix Plan
Here, you will find a summary of what to expect from each EnergyAustralia plan, the benefits and discounts available, and the types of rates.
EnergyAustralia Balance Plan
- Variable rates
- Total energy bill discount
- 100% carbon neutral at no extra cost
- $25 credit when you move home online
- (Gas Only) Block tariff
EnergyAustralia Flexi Plan
- Fixed rates
- Simple, low, rates
- 100% carbon neutral at no extra cost
- $25 credit when you move home online
- (Gas Only) Single-rate tariff
EnergyAustralia Basic Home Plan
- Fixed rates
- Total energy bill discount
- 100% carbon neutral at no extra cost
- $25 credit when you move home online
- (Gas Only) Block tariff
EnergyAustralia Rate Fix Plan
- Fixed rates
- Total energy bill discount
- Ongoing energy plan
- 1 year benefit period
- (Gas Only) Block tariff
Below, you will see all the EnergyAustralia electricity plans for each state:
Energy Australia Electricity Rates by State
$1,593
/ year
Flexi Plan
- -12% less than the reference price
- Daily Supply charge: 101.20c / day
- Usage Rates: 36.94c / kWh
Find the best plan with selectra
$1,702
/ year
Rate Fix Plan
- -6% less than the reference price
- Daily Supply charge: 101.20c / day
- Usage Rates: 36.94c / kWh
Find the best plan with selectra
$1,738
/ year
Balance Plan
- -4% less than the reference price
- Daily Supply charge: 101.20c / day
- Usage Rates: 36.94c / kWh
Find the best plan with selectra
$1,811
/ year
Standing Offer
- Same as the reference price
- Daily Supply charge: 101.20c / day
- Usage Rates: 36.94c / kWh
Find the best plan with selectra
$1,282
/ year
Flexi Plan - Peak Only
- -12% off the reference price
- Daily Supply charge: 116.73c / day
- Usage Rates: 25.75c / kWh
Find the best plan with selectra
$1,369
/ year
Rate Fix - Peak Only
- -6% off the reference price
- Daily Supply charge: 116.73c / day
- Usage Rates: 25.75c / kWh
Find the best plan with selectra
$1,457
/ year
Standing Offer
- Equal to the reference price
- Daily Supply charge: 116.73c / day
- Usage Rates: 25.75c / kWh
Find the best plan with selectra
$1,457
/ year
Balance Plan - Peak Only
- Equal to the reference price
- Daily Supply charge: 116.73c / day
- Usage Rates: 25.75c / kWh
Find the best plan with selectra
$1,963
/ year
Flexi Plan
- -5% off the reference price
- Daily Supply charge: 115.50c / day
- Usage Rates: 33.52c / kWh
Find the best plan with selectra
$2,005
/ year
Rate Fix Plan
- -3% off the reference price
- Daily Supply charge: 115.50c / day
- Usage Rates: 33.52c / kWh
Find the best plan with selectra
$2,067
/ year
Standing Offer
- Equal to the reference price
- Daily Supply charge: 115.50c / day
- Usage Rates: 33.52c / kWh
Find the best plan with selectra
$2,067
/ year
Balance Plan
- Equal to the reference price
- Daily Supply charge: 115.50c / day
- Usage Rates: 33.52c / kWh
Find the best plan with selectra
$2,074
/ year
Flexi Plan
- -7% less than the reference price
- Daily Supply charge: 113.52c / day
- Usage Rates: 45.39c / kWh
Find the best plan with selectra
$2,141
/ year
Rate Fix Plan
- -4% less than the reference price
- Daily Supply charge: 113.52c / day
- Usage Rates: 45.39c / kWh
Find the best plan with selectra
$2,230
/ year
Balance Plan
- Equal to the reference price
- Daily Supply charge: 113.52c / day
- Usage Rates: 45.39c / kWh
Find the best plan with selectra
$2,230
/ year
Standing Offer
- Equal to the reference price
- Daily Supply charge: 113.52c / day
- Usage Rates: 45.39c / kWh
Find the best plan with selectra
NSW EnergyAustralia Gas Plans
Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 48.6MJ/day within the Jemena Gas Network in Sydney. Your actual gas costs may vary depending on your personal circumstances.
| Plan name | Flexi Plan | Rate Fix | Balance Plan |
|---|---|---|---|
| Daily Supply Charge | 88.44c / day | 88.44c / day | 88.44c / day |
| Usage Rates | 3.37c to 5.69c / MJ | 3.37c to 5.69c / MJ | 3.37c to 5.69c / MJ |
| Estimated Annual Cost (*discounts included) | $920 / year | $1,050 / year | $1,100 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2000 in NSW with an average usage of 50MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated May 2025.
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ACT EnergyAustralia Prices
Here you can find the EnergyAustralia plans available in ACT.
Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 101MJ/day within the EvoEnergy Gas Network in Canberra. Your actual gas costs may vary depending on your personal circumstances.
| Plan Name | Flexi Plan | Rate Fix Plan | Balance Plan |
|---|---|---|---|
| Daily Supply Charge | 93.28c / day | 93.28c / day | 93.28c / day |
| Usage Rates | 4.14c - 5.4c / MJ | 4.14c - 5.4c / MJ | 4.14c - 5.4c / MJ |
| Estimated Cost (*discounts included) | $1,140 / year | $1,250 / year | $1,260 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2600 in ACT with an average usage of 36,865MJ / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated May 2025.
Important Information Show Less
Victoria EnergyAustralia Rates
Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 159MJ/day within Australian Gas Networks (AGN) in Melbourne, Victoria. Your actual gas costs may vary depending on your personal circumstances.
| Plan Name | Flexi Plan | Rate Fix Plan | Balance Plan |
|---|---|---|---|
| Daily Supply Charge | 99.99c / day | 99.99c / day | 99.99c / day |
| Usage Rates | 2.83c to 5.38c / MJ | 2.83c to 5.38c / MJ | 2.83c to 5.38c / MJ |
| Estimated Annual Cost (discounts included) | $820 / year | $950 / year | $1,160 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 3000 in Vic with an average daily usage of 138MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated May 2025.
Important Information Show Less
South Australia EnergyAustralia Rates
Here you can find the EnergyAustralia plans available in South Australia.
Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 44.8MJ/day within Australian Gas Networks (AGN) in Adelaide. Your actual gas costs may vary depending on your personal circumstances.
| Plan Name | Flexi Plan | Rate Fix | Balance Plan |
|---|---|---|---|
| Daily Supply Charge | 101.20c / day | 101.20c / day | 101.20c / day |
| Usage Rates | 3.28c to 7.4c / MJ | 3.28c to 7.4c / MJ | 3.28c to 7.4c / MJ |
| Estimated Annual Cost (*discounts included) | $1,080 / year | $1,200 / year | $1,210 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 5000 in SA with an average usage of 44.8MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated May 2025.
Important Information Show Less
EnergyAustralia Contact & My Account
Are you looking for EnergyAustralia contact information?
- There are many ways you can contact EnergyAustralia, including:
- Phone
- Live Chat
- Online Form
- Postal Address
In addition to traditional contact methods, customers can use their EnergyAustralia My Account to manage and control their energy services. You can find out more about contacting EnergyAustralia and managing your account below.
EnergyAustralia Phone Number, Email, and Postal Address
If you’re looking to speak to an EnergyAustralia customer service representative, you can use either EnergyAustralia Live Chat or Phone Number, weekdays from 8am to 8pm, and Saturdays 9am to 6pm.
Below you can find a summary of the phone number for EnergyAustralia, email, and postal address:
| EnergyAustralia Contact Method | How to Contact EnergyAustralia |
|---|---|
| EnergyAustralia Phone Number | 133 466 |
| EnergyAustralia Email | [email protected] |
| EnergyAustralia Postal Address | EnergyAustralia Locked Bag 14060 VIC 8001 |
- Moving House?
- Existing customers can log into their EnergyAustralia My Account or go online up to three business days in advance to organize their move with EnergyAustralia
- For faster urgent connections, call 1800 702 684
EnergyAustralia My Account
Your EnergyAustralia My Account is the fastest and easiest way to control and manage your energy services.
With your EnergyAustralia My Account website portal, you can:
- View, manage, and pay EnergyAustralia bills
- Change your account and personal details
- Monitor electricity and gas usage
- Register for energy concessions or find help for financial hardship
- Easily request an EnergyAustralia electricity disconnection or a new connection
You can find your EnergyAustralia My Account either online through their web portal or by downloading the EnergyAustralia app for iPhone or Android.
EnergyAustralia is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to EnergyAustralia Today!
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EnergyAustralia is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to EnergyAustralia Today!
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EnergyAustralia Bill Payments
EnergyAustralia gives customers a variety of options when it comes to paying their energy bills.
| Method of Payment | Where to Pay |
|---|---|
| Credit or Debit Card | Pay online with MasterCard® and Visa and American Express® |
| Direct Debit | Set up direct debit with My Account or online form |
| Cheque by Mail | Send with payment slip to the address on your latest energy bill |
| AusPost | Pay over the counter or by calling 131 816 with your biller code ready |
| BPAY | Contact your financial institution to make a payment with your biller code found on your latest energy bill |
If you prefer, you can choose to set up a payment plan for your EnergyAustralia bills and pay your energy account in smaller, regular instalments suited to your personal circumstances to help you avoid bill-shock.
If you want to manage your billing and payment options, you can do so through your EnergyAustralia My Account. This includes:
View and pay bills online
![Energy Calculator]()
- Set up eBilling
- Set up a direct debit
- View billing and payment history
- Apply for a payment extension
- Register for energy concessions or rebates & find financial support
EnergyAustralia Reviews
Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.
Customers who are happy with their EnergyAustralia service say that the sign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.
Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.
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