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EnergyAustralia, formerly known as TruEnergy, is one of the largest energy providers in Australia and retails electricity and natural gas, as well as most recently NBN plans, to residential and commercial customers in New South Wales, ACT, Victoria, and South Australia, as well as electricity only in South-East Queensland. Below, you can find out more about EnergyAustralia including plans and rates, ways to contact customer service, solar solutions, and how to get the most out of your EnergyAustralia account.

 

Where Does EnergyAustralia Operate?

If you’re curious about where EnergyAustralia operates, and what is available in your state, you can find a summary of EnergyAustralia services below.

Here, we show an overview of what is available from EnergyAustralia in NSW, ACT, Vic, Qld, SA, WA, and Tas. To learn more about the rates and plans available in a specific state, you can jump to that state by clicking on the link below.

EnergyAustralia Services by State

State

Electricity

Gas

New South Wales

  

ACT

  

Victoria

  

Queensland

  

South Australia

  

Western Australia

  

Tasmania

  

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EnergyAustralia Rates and Plans

EnergyAustralia has three energy plans available to residential customers across all states, in addition to its market offer at the Reference Price / VDO.

EnergyAustralia electricity and gas plans include:

  • Balance Plan
  • Flexi Plan
  • Basic Home Plan
  • Rate Fix Plan

Here, you will find a summary of what to expect from each EnergyAustralia plan, the benefits and discounts available, and the types of rates.

 

EnergyAustralia Balance Plan

  • Variable rates
  • Total energy bill discount
  • 100% carbon neutral at no extra cost
  • $25 credit when you move home online
  • (Gas Only) Block tariff

EnergyAustralia Flexi Plan

  • Fixed rates
  • Simple, low, rates
  • 100% carbon neutral at no extra cost
  • $25 credit when you move home online
  • (Gas Only) Single-rate tariff

EnergyAustralia Basic Home Plan

  • Fixed rates
  • Total energy bill discount
  • 100% carbon neutral at no extra cost
  • $25 credit when you move home online
  • (Gas Only) Block tariff

EnergyAustralia Rate Fix Plan

  • Fixed rates
  • Total energy bill discount
  • Ongoing energy plan
  • 1 year benefit period
  • (Gas Only) Block tariff

New South Wales EnergyAustralia Prices

Here you can find the EnergyAustralia plans available in New South Wales.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Ausgrid Network in Sydney, NSW. The estimated annual cost assumes an average usage of 3,900kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates NSW
Plan NameFlexi PlanBalance PlanBasic Home Plan
Discount Off the Reference Price-17% off-17% off-17% off
Daily Supply Charge95.70c / day95.70c / day95.70c / day
Usage Rates37.76c / kWh37.76c / kWh37.76c / kWh
Estimated Annual Cost
(discounts included)
$1,520 / year$1,520 / year$1,520 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with low usage of 3,103k. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated Jauary 2024.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 48.6MJ/day within the Jemena Gas Network in Sydney. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates NSW
Plan nameBasic Home, Flexi, Balance & Rate Fix Plan
Daily Supply Charge81.29c / day
Usage Rates3.22c to 5.45c / MJ
Estimated Annual Cost
(*discounts included)
$1,100 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2000 in NSW with an average usage of 50MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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ACT EnergyAustralia Prices

Here you can find the EnergyAustralia plans available in ACT.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the EvoEnergy Network in Canberra. The estimated annual cost assumes an average usage of 6,100kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

Energy Australia Electricity Rates ACT
Plan NameBasic Home, Flexi, Balance & Rate Fix Plan
Discount Off the Reference Price-31% off
Daily Supply Charge101.86c / day
Usage Rates31.47c / kWh
Estimated Annual Cost
(discounts included)
$1,740 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Canberra (2600) with a low usage of 4,344kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 101MJ/day within the EvoEnergy Gas Network in Canberra. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates ACT
Plan NameBasic Home, Flexi, Balance & Rate Fix Plan
Daily Supply Charge88.88c / day
Usage Rates4.00c - 5.13c / MJ
Estimated Cost
(*discounts included)
$2,030 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2600 in ACT with an average usage of 36,865MJ / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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Victoria EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in Victoria.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Citipower Network in Melbourne. The estimated annual cost assumes an average usage of 4,000kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates VIC
Plan NameBalance PlanRate Fix PlanFlexi PlanSolar Max & Basic Home Plan
Discount Off the Reference Price-44% off-34% off-31% off-28% off
Daily Supply Charge115.25c / day115.25c / day115.25c / day115.25c / day
Usage Rates28.71c / kWh28.71c / kWh28.71c / kWh28.71c / kWh
Estimated Annual Cost
(*discounts included)
$1,020 / year$1,190 / year$1,230 / year$1,290 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Victoria (3000). Calculations are based on average usage of 4000kWh per year and the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 159MJ/day within Australian Gas Networks (AGN) in Melbourne, Victoria. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates VIC
Plan NameFlexi PlanRate Fix PlanBalance Plan & Basic Home
Daily Supply Charge114.15c / day114.15c / day114.15c / day
Usage Rates3.13c to 5.03c / MJ3.13c to 5.03c / MJ3.13c to 5.03c / MJ
Estimated Annual Cost
(discounts included)
$790 / year$910 / year$1,000 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 3000 in Vic with an average daily usage of 138MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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Queensland EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in Queensland.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Energex Network in Brisbane. The estimated annual cost assumes an average usage of 4,600kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates QLD
Plan NameBasic Home, Flexi, Balance & Rate Fix Plan
Discount Off the Reference Price-21% off
Daily Supply Charge115.50c / day
Usage Rates33.52c / kWh
Estimated Annual Cost
(*discounts included)
$1,560 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Brisbane (4000) with a low usage of 3,395kwh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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South Australia EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in South Australia.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for SA Power Networks in Adelaide. The estimated annual cost assumes an average usage of 4,000kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

EnergyAustralia Electricity Rates SA
Plan NameBasic Home, Flexi, Balance & Rate Fix Plan
Discount Off the Reference Price-23% off
Daily Supply Charge104.50c / day
Usage Rates47.28c / kWh
Estimated Annual Cost
(*discounts included)
$1,760 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Adelaide (5000) with a low usage of 2,920kWh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 44.8MJ/day within Australian Gas Networks (AGN) in Adelaide. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Gas Rates SA
Plan NameBasic Home, Flexi, Balance & Rate Fix Plan
Daily Supply Charge99.33c / day
Usage Rates3.25c to 6.85c / MJ
Estimated Annual Cost
(*discounts included)
$1,320 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 5000 in SA with an average usage of 44.8MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Last Updated January 2024.

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EnergyAustralia Contact & My Account

Are you looking for EnergyAustralia contact information?

  • There are many ways you can contact EnergyAustralia, including:
  • Phone
  • Email
  • Live Chat
  • Online Form
  • Postal Address

In addition to traditional contact methods, customers can use their EnergyAustralia My Account to manage and control their energy services. You can find out more about contacting EnergyAustralia and managing your account below.

EnergyAustralia Phone Number, Email, and Postal Address

If you’re looking to speak to an EnergyAustralia customer service representative, you can use either EnergyAustralia Live Chat or Phone Number, weekdays from 8am to 8pm, and Saturdays 9am to 6pm.

Below you can find a summary of the phone number for EnergyAustralia, email, and postal address:

EnergyAustralia Contact

EnergyAustralia Contact Method

How to Contact EnergyAustralia

EnergyAustralia Phone Number

133 466

EnergyAustralia Email

[email protected]

EnergyAustralia Postal Address

EnergyAustralia
Locked Bag 14060
VIC 8001

  • Moving House?
  • Existing customers can log into their EnergyAustralia My Account or go online up to three business days in advance to organize their move with EnergyAustralia
  • For faster urgent connections, call 1800 702 684 

EnergyAustralia My Account

Your EnergyAustralia My Account is the fastest and easiest way to control and manage your energy services.

With your EnergyAustralia My Account website portal, you can:

 
  • View, manage, and pay EnergyAustralia bills
  • Change your account and personal details
  • Monitor electricity and gas usage
  • Register for energy concessions or find help for financial hardship
  • Easily request an EnergyAustralia electricity disconnection or a new connection

You can find your EnergyAustralia My Account either online through their web portal or by downloading the EnergyAustralia app for iPhone or Android.

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EnergyAustralia Bill Payments

EnergyAustralia gives customers a variety of options when it comes to paying their energy bills.

EnergyAustralia Bill Payment Methods

Method of Payment

Where to Pay

Credit or Debit Card

Pay online with MasterCard® and Visa and American Express®

Direct Debit

Set up direct debit with My Account or online form

Cheque by Mail

Send with payment slip to the address on your latest energy bill

AusPost

Pay over the counter or by calling 131 816 with your biller code ready

BPAY

Contact your financial institution to make a payment with your biller code found on your latest energy bill

If you prefer, you can choose to set up a payment plan for your EnergyAustralia bills and pay your energy account in smaller, regular instalments suited to your personal circumstances to help you avoid bill-shock.

If you want to manage your billing and payment options, you can do so through your EnergyAustralia My Account. This includes:

  • View and pay bills online

     
  • Set up eBilling
  • Set up a direct debit
  • View billing and payment history
  • Apply for a payment extension
  • Register for energy concessions or rebates & find financial support

EnergyAustralia Reviews

Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.

Customers who are happy with their EnergyAustralia service say that thesign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.

Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.

Read more articles about EnergyAustralia

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