EnergyAustralia: Rates, Reviews, and Contact Information

EnergyAustralia, formerly known as TruEnergy, is one of the largest energy providers in Australia and retails electricity and natural gas, as well as most recently NBN plans, to residential and commercial customers in New South Wales, ACT, Victoria, and South Australia, as well as electricity only in South-East Queensland. Below, you can find out more about EnergyAustralia including plans and rates, ways to contact customer service, solar solutions, and how to get the most out of your EnergyAustralia account.

Where Does EnergyAustralia Operate?

If you’re curious about where EnergyAustralia operates, and what is available in your state, you can find a summary of EnergyAustralia services below.

Here, we show an overview of what is available from EnergyAustralia in NSW, ACT, Vic, Qld, SA, WA, and Tas. To learn more about the rates and plans available in a specific state, you can jump to that state by clicking on the link below.

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EnergyAustralia Rates and Plans

EnergyAustralia has three energy plans available to residential customers across all states, in addition to its market offer at the Reference Price / VDO.

EnergyAustralia electricity and gas plans include:

• Balance Plan
• Flexi Plan
• Basic Home Plan
• Rate Fix Plan

Here, you will find a summary of what to expect from each EnergyAustralia plan, the benefits and discounts available, and the types of rates.

EnergyAustralia Balance Plan

• Variable rates
• Total energy bill discount
• 100% carbon neutral at no extra cost
• $25 credit when you move home online
• (Gas Only) Block tariff

EnergyAustralia Flexi Plan

• Fixed rates
• Simple, low, rates
• 100% carbon neutral at no extra cost
• $25 credit when you move home online
• (Gas Only) Single-rate tariff

EnergyAustralia Basic Home Plan

• Fixed rates
• Total energy bill discount
• 100% carbon neutral at no extra cost
• $25 credit when you move home online
• (Gas Only) Block tariff

EnergyAustralia Rate Fix Plan

• Fixed rates
• Total energy bill discount
• Ongoing energy plan
• 1 year benefit period
• (Gas Only) Block tariff

New South Wales EnergyAustralia Prices

Here you can find the EnergyAustralia plans available in New South Wales.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Ausgrid Network in Sydney, NSW. The estimated annual cost assumes an average usage of 3,900kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 48.6MJ/day within the Jemena Gas Network in Sydney. Your actual gas costs may vary depending on your personal circumstances.

ACT EnergyAustralia Prices

Here you can find the EnergyAustralia plans available in ACT.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the EvoEnergy Network in Canberra. The estimated annual cost assumes an average usage of 6,100kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 101MJ/day within the EvoEnergy Gas Network in Canberra. Your actual gas costs may vary depending on your personal circumstances.

Victoria EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in Victoria.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Citipower Network in Melbourne. The estimated annual cost assumes an average usage of 4,000kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 159MJ/day within Australian Gas Networks (AGN) in Melbourne, Victoria. Your actual gas costs may vary depending on your personal circumstances.

Queensland EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in Queensland.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for the Energex Network in Brisbane. The estimated annual cost assumes an average usage of 4,600kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

South Australia EnergyAustralia Rates

Here you can find the EnergyAustralia plans available in South Australia.

Below you will find a summary of EnergyAustralia electricity rates and plans, with costs based on the Reference Price for SA Power Networks in Adelaide. The estimated annual cost assumes an average usage of 4,000kWh/year for a residential customer on a single rate tariff. Your actual electricity costs may vary depending on your personal circumstances.

Below you can find a summary of EnergyAustralia gas plans and rates, with estimated annual costs based on an average daily usage of 44.8MJ/day within Australian Gas Networks (AGN) in Adelaide. Your actual gas costs may vary depending on your personal circumstances.

EnergyAustralia Contact & My Account

Are you looking for EnergyAustralia contact information?

• There are many ways you can contact EnergyAustralia, including:
• Phone
• Email
• Live Chat
• Online Form
• Postal Address

In addition to traditional contact methods, customers can use their EnergyAustralia My Account to manage and control their energy services. You can find out more about contacting EnergyAustralia and managing your account below.

EnergyAustralia Phone Number, Email, and Postal Address

If you’re looking to speak to an EnergyAustralia customer service representative, you can use either EnergyAustralia Live Chat or Phone Number, weekdays from 8am to 8pm, and Saturdays 9am to 6pm.

Below you can find a summary of the phone number for EnergyAustralia, email, and postal address:

• Moving House?
• Existing customers can log into their EnergyAustralia My Account or go online up to three business days in advance to organize their move with EnergyAustralia
• For faster urgent connections, call 1800 702 684 

EnergyAustralia My Account

Your EnergyAustralia My Account is the fastest and easiest way to control and manage your energy services.

With your EnergyAustralia My Account website portal, you can:

• View, manage, and pay EnergyAustralia bills
• Change your account and personal details
• Monitor electricity and gas usage
• Register for energy concessions or find help for financial hardship
• Easily request an EnergyAustralia electricity disconnection or a new connection

You can find your EnergyAustralia My Account either online through their web portal or by downloading the EnergyAustralia app for iPhone or Android.

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EnergyAustralia Bill Payments

EnergyAustralia gives customers a variety of options when it comes to paying their energy bills.

If you prefer, you can choose to set up a payment plan for your EnergyAustralia bills and pay your energy account in smaller, regular instalments suited to your personal circumstances to help you avoid bill-shock.

If you want to manage your billing and payment options, you can do so through your EnergyAustralia My Account. This includes:

• View and pay bills online

   

• Set up eBilling
• Set up a direct debit
• View billing and payment history
• Apply for a payment extension
• Register for energy concessions or rebates & find financial support

EnergyAustralia Reviews

Like most of the biggest energy providers in Australia, EnergyAustralia has mixed customer reviews across the web. ProductReview gives EnergyAustralia 1.3 out of 5 stars, while TrustPilot gives EnergyAustralia 3 out of 5 stars.

Customers who are happy with their EnergyAustralia service say that thesign-up and connection is fast and the energy supply is reliable. Many customers are also happy with the discounts and rates they receive.

Customers who are dissatisfied with EnergyAustralia state that the customer service could be improved. Customers say they are sometimes billed wrong, and it can be difficult to get in touch with EnergyAustralia customer service when there is a problem.