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ActewAGL is the biggest energy provider in the Australian Capital Territory. Operating in both the ACT and south-east New South Wales, it provides both gas and electricity services to its customers, with discounts off the regulated tariffs. Read on to find out more information about what ActewAGL has to offer, and if they are the best fit for you out of all of Australia's energy retailers.


About ActewAGL

ActewAGL is a joint-venture energy company, owned in part by ACTEW Corporation (now Icon Water) and AGL, which supplies gas and electricity to customers in the Australian Capital Territory and south-east New South Wales. While ActewAGL was first started prior to 1988 (known at the time as Actew) it didn’t become ActewAGL until the early 1990’s when gas first became available to Canberra households.

Today, ActewAGL is made up of two partnerships:

  • ActewAGL Retail: Equally owned by Icon Water and AGL Energy
  • ActewAGL Distribution (now Evoenergy): Equally owned by Icon Energy and Jemena LTD

ActewAGL electricity and gas plans

ActewAGL offers three gas and electricity plans to the ACT, where it’s the historic energy provider for the capital, and regional New South Wales. Here you can find a summary of ActewAGL gas and electricity plans.

  1. ActewAGL Simple Saver: Get the lowest rates possible with predictable monthly payments through EvenPay
  2. ActewAGL discounted plan: Get discounted electricity and gas usage rates with flexible billing options
  3. ActewAGL Standard Plan: Set and forget with no need to worry about a benefit period or plan end date

 

ActewAGL rates in Canberra (ACT)

As the historic energy provider in the ACT, ActewAGL offers three gas and electricity plans to customers in the capital territory. If you’re interested in either just electricity, or electricity plus gas, you have the choice of three energy plans below. If you’re only interested in ActewAGL gas, their Standard Plan is available.

ActewAGL electricity rates in ACT
  Simple Saver 15% off energy usage Standard plan
Daily supply charge 98.725c / day 98.725c / day 98.725c / day
Usage rates 20.779c / kWh 21.031c / kWh 24.742c / kWh
Estimated annual cost $1373 / year $1356 / year $1532 / year

Source: ActewAGL offers. Rates for postcode 2600 in Canberra, ACT on a single-rate tariff. Estimated annual cost based on 5000kWh per year electricity usage. Valid February 2021

ActewAGL gas rates in ACT
  Simple Saver 15% off energy usage Standard plan
Daily supply charge 86.603c / day 86.599c / day 86.599c / day
Usage rates 2.827c to 3.311c / MJ 2.4603c to 3.3501c / MJ 2.8945c to 3.9413c / MJ
Estimated annual cost $872 / year $879 / year $979 / year

Source: ActewAGL offers. Rates for postcode 2600 in Canberra, ACT on a block-rate tariff. Estimated annual cost based on 18000MJ per year gas usage. Valid February 2021

ActewAGL offers in NSW

In addition to being the historic energy provider in the ACT, ActewAGL also offers regional South-East NSW the same electricity and gas plans. If you live in parts of the Endeavour Energy or Essential Energy distribution networks in New South Wales, depending on your postcode, you can sign up for ActewAGL electricity or gas.

ActewAGL electricity rates NSW
  Simple Saver Discounted Plan Standard plan
Discount off the reference price 20% discount 18% discount No discount
Daily supply charge 121.715c / day 124.756c / day 152.141c / day
Usage rates 24.431c / kWh 25.040c / kWh 30.536c / kWh
Estimated annual cost $1567 / year $1606 / year $1959 / year

Source: ActewAGL offers. Rates for postcode 2620 on a single-rate tariff in the Essential Energy network. Estimated annual cost based on 4,600kWh per year electricity usage. Valid February 2021

ActewAGL gas rates NSW
  Simple Saver Discounted Plan Standard plan
Discount off the usage rates 11% discount 11% discount No discount
Daily supply charge 79.640c / day 79.643 / day 89.486 / day
Usage rates 2.563c to 79.64c / MJ 2.456c to 3.0913c / MJ 2.7596c to 3.4734c / MJ
Estimated annual cost $1259 / year $1261 / year $1417 / year

Source: ActewAGL offers. Rates for postcode 2620 a block-rate tariff. Estimated annual cost based on 35000MJ per year gas usage. Valid February 2021

ActewAGL contact

Customers can contact ActewAGL during the week between 8am and 6pm, either by phone, email, or by post.

ActewAGL contact: Phone, email, and post
ActewAGL phone number ActewAGL postal address ActewAGL email
131 493 GPO Box 366,
Canberra City
ACT 2601
assist@actewagl.com.au

Subscribe to, move with, or cancel ActewAGL

To sign up for ActewAGL you will need to go onto ActewAGL Contact, and sign-up with your current address, and valid identification. You will also need to agree to a credit check for eligibility.

If you’re moving house, ActewAGL gives you the option to move with your service, or move and disconnect on the ActewAGL website.

New customers can also choose to move to a new property when signing up for ActewAGL. ActewAGL offers both move planning where you can decide the exact day to disconnect and reconnect your energy services and same-day connection. Same-day connections can be done during business days if a request is made online before 8 pm.

10 Day Cooling Off PeriodUnder Australian law, all energy customers are entitled to a 10-business-day cooling off period after signing up for a service. During this period, you are entitled to cancel your energy subscription at any point without penalty. Outside of the 10-day cooling-off period, you can cancel by calling ActewAGL customer service at 13 14 93.

ActewAGL solar panels

ActewAGL is invested in solar energy and promotes solar energy solutions to customers who would like to lower their energy bills. ActewAGL is currently referring all new solar customers to their partially-owned solar solutions company SolarHub, which has over seven years experience in solar panel installation and maintenance. 

Existing ActewAGL solar customers can still find help and service with their solar systems including issues with their warranty or maintenance, by calling 02 6248 3322.

ActewAGL ePayPlus

ActewAGL recently simplified and updated its online account management service, ePayPlus. Through ActewAGL ePayPlus, customers can track energy usage, manage their account details, pay their bills or request extensions, organize a move, and view special offers. Current customers can still log into their ePayPlus account with their current account details.

ActewAGL bill payment

Direct Debit is the most recommended method to pay your ActewAGL bill, and with direct debit, you may be eligible for additional bill discounts. Otherwise, ActewAGL accepts bill payments online or through ActewAGL ePayPlus, with BPAY, by post, phone, or in person.

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