ActewAGL

ActewAGL supplies electricity and gas to the Australian Capital Territory and select regions of south-east New South Wales. This includes Canberra, Queanbeyan, Goulburn, the Snowy region, Nowra, the South Coast and specific NSW postcodes.

ActewAGL is a joint venture between AGL (Australian Gas Light Company) and the ACT government-owned Actew Corporation (now Icon Water). It was formed in 2000 and today controls more than 90% of the ACT market.

ActewAGL offers electricity-only, gas-only and bundled plans with discounts, flexible single-rate or time-of-use tariffs and no lock-in contracts. There are also options for controlled load and specialised plans for solar owners and business customers.

Yes. ActewAGL offers GreenChoice add-ons that let you offset a percentage of your usage with renewable GreenPower, and it runs solar buyback schemes with feed-in tariffs for eligible customers in both the ACT and NSW.

ActewAGL's standard solar feed-in tariff can be up to 10c/kWh for the first 10kWh exported per day in the ACT, with additional exports at a lower rate such as 6c/kWh. In NSW, eligible solar generators under 10kW can earn 8c/kWh. Actual rates and eligibility vary by plan and location.

ActewAGL customer service is open weekdays from 8am to 6pm on 13 14 93. The head office is at 40 Bunda Street, Canberra ACT 2600, and post goes to GPO Box 366, Canberra City ACT 2601. See the contact page for every number.

You can sign up, move home or cancel online through My.ActewAGL or by calling 13 14 93. There is a 10-business-day cooling-off period after sign-up, during which you can cancel without penalty. Same-day connections are available on business days when requested online before 8pm.