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ActewAGL
Electricity & Gas Rates, Contact, and Bill Payment

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ActewAGL is the biggest energy provider in the Australian Capital Territory. Operating in both the ACT and south-east New South Wales, it provides both gas and electricity services to its customers, with discounts off the regulated tariffs. Read on to find out more information about what ActewAGL has to offer, and if they are the best fit for you out of all of Australia's energy retailers.

What is ActewAGL?

ActewAGL is a joint-venture energy company, owned in part by ACTEW Corporation (now Icon Water) and energy provider AGL.

ActewAGL retails electricity and gas to the Australian Capital Territory and parts of southeast New South Wales to residential and business customers. Since it was first set up in 2000, ActewAGL has grown to now provide service to over 187,000 electricity and 150,000 gas customers.

While ActewAGL services the ACT, it also services parts of New South Wales, specifically in postcodes:

  • 2535-2541
  • 2545 & 2546
  • 2548, 2549-2551
  • 2580-2587
  • 2594
  • 2611
  • 2618-2633
  • 2720

ActewAGL Plans & Rates

ActewAGL has three electricity and gas plans, as well as their standard retail contract with no discounts, available in the ACT.

ActewAGL Plans are:

  • Good to Go: Simple, low, rates
  • Cool Credit: Get credit on your energy bills every quarter
  • Solar Plus: Get a higher solar feed-in tariff

Your choice of ActewAGL plan depends on your energy habits and household consumption. You can choose between a simple energy plan with low, fixed, rates, or an energy plan with additional credits on your electricity and gas bills. For solar PV households, you can get a higher solar feed-in tariff for the solar energy you export back to the grid.

Below, you can find a summary of ActewAGL plans for electricity and gas in the ACT:

ActewAGL Good to Go Plan

  • Fixed rates for 12 months
  • Flexible payment options
  • No exit fees

ActewAGL Cool Credit Plan

Solar panel
  • Up to $600 annual credit on gas and electricity
  • Quarterly $75 ActewAGL bill credit applied evenly throughout the year to each fuel type
  • 1 year benefit period

ActewAGL Solar Plus Plan

  • 10c/kWh premium feed-in tariff
  • Additional discount on electricity and gas rates
  • 1 year benefit period
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ActewAGL Electricity Rates

Due to the implementation of the reference price to the ACT, ActewAGL electricity plans recently saw a rate change.

Below you can find a summary of ActewAGL electricity rates, based on the reference price for Evoenergy Distribution Network in Canberra, ACT. Costs are estimated with an average annual usage of 6,100kWh per year on a single-rate tariff. Your actual electricity costs may vary.

ActewAGL Electricity Rates
  Good to Go Plan Cool Credit Plan Solar Plus Plan
Discount off the Reference Price 20% Discount 17% Discount 5% Discount
Daily Supply Charge 97.45c / day 85.2c / day 97.969c / day
Usage Rates 21.579c / kWh 28.092c / kWh 26.687c / kWh
Estimated Annual Cost $1,671 / year $1,723 / year $1,984 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on energy distributors for the Evoenergy Distribution Network in Canberra, ACT. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid February 2022.

Important Information Show Less

ActewAGL Gas Rates

ActewAGL has three gas plans, to go along with their electricity offers in the ACT.

ActewAGL gas rates are for the Evoenergy Gas distribution network in Canberra, ACT. Estimated annual cost is for an average household using 101MJ per day. Your actual ActewAGL gas costs may vary.

ActewAGL Gas Rates
  Good to Go Plan Cool Credit Plan Solar Plus Plan
Daily Supply Charge 67.80c / day 83.60c / day 83.60c / day
Usage Rates 2.41c to 3.56c / MJ 3.93c / MJ 2.86c to 3.93c / MJ
Estimated Annual Cost $1,290 / year $1,450 / year $1,530 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on Evoenergy Gas in Canberaa, ACT with an average daily usage of 101MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid March 2022.

Important Information Show Less

ActewAGL Solar Plans

ActewAGL is a solar retailer and accredited solar installer in the ACT, thanks to its partner Solarhub.

You can request a quote for a new solar PV system through ActewAGL and pay off your solar panels with $0 down over 12 or 24 months. ActewAGL solar also offers battery storage for customers who want to maximise the benefits of solar energy.

In addition, ActewAGL has two solar feed-in tariffs available to customers in the ACT:

ActewAGL Solar Feed-in Tariff
ActewAGL Solar FiT Type ActewAGL Solar FiT Rates
Standard ActewAGL Solar FiT 7.2c / kWh
ActewAGL Solar Plus FiT 10c / kWh

ActewAGL Contact

Do you need to contact ActewAGL?

The easiest way to manage most of your ActewAGL account is online through My ActewAGL. However, if you need to speak with ActewAGL directly you can contact ActewAGL by:

  • Phone
  • Email
  • Post

The ways to contact ActewAGL are:

ActewAGL Contact Guide
ActewAGL Contact Method ActewAGL Contact
ActewAGL Phone Number 13 14 93
ActewAGL Overseas Number +61 2 6248 3400
ActewAGL Email assist@actewagl.com.au
ActewAGL Postal Address ActewAGL
GPO Box 366
Canberra ACT 2601
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Need Energy Advice?

Read our full set of energy guides for advice on providers and plans.

My ActewAGL Login

You can use My ActewAGL login (formerly ePayPlus) to manage your energy service online.

You can register and get your My ActewAGL login details with your ActewAGL account number, name, and date of birth. Once you validate the authentication pin, you can create your ActewAGL login and access your account.

With your ActewAGL login, you can:

Electricity and Gas
  • Pay your ActewAGL bill
  • Request a payment extension
  • Update personal details
  • Arrange your move with ActewAGL
  • View and manage energy consumption
  • Compare ActewAGL plans
  • Set up EvenPay

ActewAGL Pay Bill

As a major energy provider in the ACT, ActewAGL has a number of different ways for you to pay your ActewAGL bill.

The easiest way to pay your ActewAGL bill is by setting up a direct debit. You can set up a direct debit with My ActewAGL Account and choose:

  • EvenPay: Average out the cost of your annual energy bills and pay in even fortnightly or monthly instalments.
  • FullPay: Set up a direct debit for your full bill payment every billing cycle.

If you’re a solar energy customer, you can also sign up for FullPay Solar. Excess solar credits will be refunded into your nominated bank account, while anything you might owe on an energy bill is debited from your nominated account.

Below you can find a full list of ActewAGL bill payment methods:

How Can I Pay an ActewAGL Bill?
ActewAGL Bill Payment Method Pay an ActewAGL Bill
One-Off ActewAGL Bill Payment Pay either online or with My ActewAGL
Direct Debit (EvenPay or FullPay) Set up a direct debit in My ActewAGL
BPAY Contact your financial institution and use Biller Code: 3038
Phone Call ActewAGL: 1300 309 099
Mail Mail cheque & payment slip to:
Locked Bag 465 GPO Canberra ACT 2601
In Person Pay your ActewAGL at any Australian Post office or at postbillpay.com.au

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