Engie Energy, formerly known as Engie Energy, offers services to more than 700,000 customers in Victoria, South Australia, New South Wales, Queensland, and Western Australia. If you’re considering switching to Engie Energy, read our Engie Energy review below. Here, you’ll find information about Engie Energy plans and deals they offer, their solar energy solutions and feed-in tariffs, and customers’ own thoughts in their Engie Energy reviews. Is Engie Energy any good? Keep reading our guide to find out.

Engie Energy Review of Plans by State

Engie Energy plans focus heavily on incentives and perks for different membership programs.

Though not available in every state, Engie Energy electricity and gas plans offer different rates and discounts, as well as perks for membership programs, to customers across Australia.

Want to see if our Engie Energy review is for you? Check out our summary of where Engie Energy electricity and gas is available below:

Engie Energy Plans by State

State

Engie Energy Electricity

Engie Energy Gas

New South Wales
 
 
ACT
 
 
Victoria
 
 
Queensland
 
 
South Australia
 
 
Western Australia
 
 
Tasmania
 
 
Northern Territory
 
 

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Review of Engie Energy Plans

Engie Energy has many different electricity and gas plans available across Australia and the NEM.

Some plans require you to meet certain eligibility requirements, such as membership to a certain program, but one of the advantages of Engie Energy is that there is something for everyone.

Engie Energy Plans
Plan NameEngie Energy Plans & Benefits
Engie Saver
  • No-frills energy plan with no lock in contract
  • Simple energy plan with a guaranteed discount
Engie Solar
  • Highest solar FiT of 12c/kWh
  • Great choice for customers with solar panels
Engie Members
  • Excellent discounts for Seniors, as well as Engie Vinnies and BIG4 Members
  • 100% carbon neutral energy
Engie for Future
  • Electric Vehicle (EV) customers receive bonus charging and 7,000km bonus charging
  • VPP customers receive additional discounts and a $300 sign up credit
Engie Perks
  • NRMA membership for 1 year with discounts on fuel, groceries, dining, holidays, and more
  • Discount on usage and supply charges

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Want to Compare All Engie Energy Rates? Find a detailed breakdown of the costs associated with Engie Energy plans by heading over to our Engie Energy Rates Guide.

Engie Energy Rates

Engie Energy offers different plans and rates in the states they retail in.

Here, you can continue reading to find the Engie Energy rates for your state. Engie select your state from the list below. It’s important to remember that the rates and discounts available in your state may vary depending on your distribution network. Engie Energy rates and plans are subject to change.

Engie Energy Rates NSW

Engie Blue Perks, Engie Energy Saver, and Engie NRMA are all available from Engie Energy in New South Wales.

Below, you will find a table of Engie Energy rates for gas and electricity in New South Wales. Rates and estimated annual cost are based on the Reference Price with an estimated annual usage of 3,900kWh/year within the Ausgrid Network in Sydney. Actual costs will vary depending on your energy usage and location.

Simply Energy Electricity Rates NSW
Plan Name Simply Members, Simply Seniors, Simply Blue Perks, Simply NRMA & Simply for Good Simply Energy Saver & Simply for Good Simply Movers Simply Standing Offer & Simply Solar
Discount Off the Reference Price -10% off -9% off -8% off -1% off
Daily Supply Charge 100.89c / day 100.89c / day 100.89c / day 100.89c / day
Usage Rates 37.27c to 39.13c / kWh 37.27c to 39.13c / kWh 37.27c to 39.13c / kWh 37.27c to 39.13c / kWh
Estimated Annual Cost
​​​​​​​(*discounts included)
$1,640/ year $1,660/ year $1,680/ year $1,810/ year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with an average use of 3900kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here.Valid July 2024.

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Simply Energy Gas Rates NSW
Plan Name Simply Seniors, Simply Blue Perks, Simply NRMA, Simply for Good & Simply Members Simply Energy Saver & Simply EV Night Saver Simply Movers Simply Standing Offer & Simply VPP BYO Gas
Daily Supply Charge 61.95c / day 61.95c / day 61.95c / day 61.95c / day
Usage Rates 2.11c to 6.39c / MJ 2.11c to 6.39c / MJ 2.11c to 6.39c / MJ 2.11c to 6.39c / MJ
Estimated Annual Cost $1,030 / year $1,050 / year $1,060 / year $1,170 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2000 in NSW with an average usage of 18,542MJ / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

Important Information Show Less

Engie Energy Rates Vic

Engie Movie Perks and Engie Basics are both available from Engie Energy in Victoria.

Below, you will find a table of Engie Energy rates for gas and electricity in Victoria. Rates and estimated annual cost are based on the Reference Price with an estimated annual usage of 4,000kWh/year within the Citipower distribution network in Melbourne. Actual costs will vary depending on your energy usage and location.

Simply Energy Electricity Rates VIC
Plan Name Simply Blue Perks Simply Movers & Simply Movie Perks Simply Basics, Simply for Good, Simply Solar & Simply Standing Offer
Discount Off the Reference Price -9% off -8% off Same as reference price
Daily Supply Charge 115.25c / day 115.25c / day 115.25c / day
Usage Rates 28.71c / kWh 28.71c / kWh 28.71c / kWh
Estimated Annual Cost
*discounts included)
$1,340 / year $1,360 / year $1,480 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Victoria (3000). Calculations are based on average usage of 4000kWh per year and the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Simply Energy Gas Rates VIC
Plan Name Simply Blue Perks Simply Energy Saver Simply Movers & Simply Movie Perks Simply Solar, Simply Standing Offer, Simply Basics, Simply for Good, Simply for Future
Daily Supply Charge 88.48c / day 88.48c / day 88.48c / day 88.48c / day
Usage Rates 3.0c to 4.27c / MJ 3.0c to 4.27c / MJ 3.0c to 4.27c / MJ 3.0c to 4.27c / MJ
Estimated Annual Cost
​​​​​​​(*discounts included)
$1,060 / year $1,070 / year $1,080 / year $1,170 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 3000 in Vic with an average daily usage of 159MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

Important Information Show Less

Engie Energy Rates Qld

Engie Blue Perks and Engie Energy Saver are both available from Engie Energy in Queensland.

Below, you will find a table of Engie Energy electricity rates in Queensland. Rates and estimated annual cost are based on the Reference Price with an estimated annual usage of 4,600kWh/year within the Energex distribution network in Brisbane. Actual costs will vary depending on your energy usage and location.

Simply Energy Electricity Rates QLD
Plan Name Simply Blue Perks, Simply Seniors, Simply Members & Simply for Good Simply Energy Saver Simply Movers Simply Standing Offers & Simply Solar
Discount Off the Reference Price -5% off -4% off -3% off Same as Reference Price
Daily Supply Charge 114.24c / day 114.24c / day 114.24c / day 114.24c / day
Usage Rates 33.62c to 35.30c / kWh 33.62c to 35.30c / kWh 33.62c to 35.30c / kWh 33.62c to 35.30c / kWh
Estimated Annual Cost
(*discounts included)
$1,870 / year $1,890 / year $1,910 / year $1,970 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Brisbane (4000) with average usage of 4600kWh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Engie Energy Rates SA

Engie Energy Saver and Engie RAA Members are both available from Engie Energy in South Australia.

Below, you will find a table of Engie Energy rates for gas and electricity in South Australia. Rates and estimated annual cost are based on the Reference Price with an estimated annual usage of 4,000kWh/year within SA Power Networks in Adelaide. Actual costs will vary depending on your energy usage and location.

Simply Energy Electricity Rates SA
Plan Name Simply Members & Simply Seniors Simply for Good, Simply Smarter & Simply Energy Saver Simply Movers Simply Solar & Simply RAA Members
Daily Supply Charge 120.77c / day 120.77c / day 120.77c / day 108.67c / day
Usage Rates 45.79c to 48.08c / kWh 45.79c to 48.08c / kWh 45.79c to 48.08c / kWh 45.79c to 48.08c / kWh
Estimated Annual Cost
​​​​​​​(*discounts included)
$2,160 / year $2,190 / year $2,230 / year $2,280 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Adelaide (5000) with an average use of 4000kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Simply Energy Gas Rates SA
Plan Name Simply Members & Simply Seniors Simply Energy Saver, Simply Solar, Simply for Good & Simply Smarter Simply Movers Simply Standing Offer, Simply Solutions Solar Gas & New VPP BYO Gas
Daily Supply Charge 68.88c / day 68.88c / day 68.88c / day 68.88c / day
Usage Rates 3.14 to 8.10c / kWh 3.14 to 8.10c / kWh 3.14 to 8.10c / kWh 3.14 to 8.10c / kWh
Estimated Annual Cost
​​​​​​​(*discounts included)
$1,160 / year $1,170 / year $1,180 / year $1,220 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Adelaide (5000) with an average use of 10,986MJ / year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Engie Energy Rates WA

Engie Blue Perks and Engie Energy Saver are both available from Engie Energy in Western Australia.

Below, you will find a table of Engie Energy gas rates in Western Australia. Rates and estimated annual cost are based on estimated daily usage of 75.7 units/day in Perth, WA. Your actual costs will vary depending on your energy habits and location.

Simply Energy Gas Rates WA
Plan Name Simply Blue Perks Simply Energy Saver
Daily Supply Charge 24.87c / day 24.87c / day
Usage Rates 15.52c to 17.23c / unit 15.52c to 17.23c / unit
Estimated Annual Cost
(*discounts included)
45% off when you pay on time 44% off when you pay on time

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 6000 in WA with an average usage of 14,000 units / year. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2024.

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Solar panel

Engie Energy Solar Review

Engie Energy offers a number of green and renewable energy options for environmentally-minded Australians, including solar PV installations, solar battery storage, a solar hot water program, and a solar feed-in tariff.

Engie Energy does offer a solar feed-in tariff to customers with solar panels, though they don’t offer a premium solar feed-in tariff at this time. Engie Energy feed-in tariffs, like other energy providers’, have been reduced over the years as more and more Australians invest in solar energy and export renewable energy back to the grid.

While not an accredited solar installer like other energy providers such as AGL or Origin Energy, Engie Energy can help facilitate your transition to a more renewable source.

Below, you will find the Engie Energy feed-in tariff available in your state.

Engie Energy Solar Feed-in Tariff
StateEngie Energy Feed-in Tariff
New South Wales5.5c / kWh
ACT8c / kWh
Victoria4.9c / kWh
Queensland5.5c / kWh
South Australia5.5c / kWh

Valid July 2024.

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Sign Up for Engie Energy

To sign up for a Engie Energy gas or electricity plan, you can call Engie Energy by dialling 13 88 08 to discuss the different plans and options with their customer service team. You can also use their easy-to-use website to browse the different energy plans and sign up online in just minutes. You will have to provide your new or existing address, NMI number, name, date of birth, email, phone number, and proof of identity.

Existing customers can also easily change their Engie Energy plan online, all you have to do is select a new energy plan from the options available at your address and provide a few details like your name, date of birth and customer number.

Moving House with Engie Energy

If you are a new Engie Energy customer, you can browse online and select an Engie Energy gas or electricity plan for your new home. Then, you can inform Engie Energy of your new address and the date that you are moving house. Engie Energy will ensure that you have your gas or electricity on by the time that you move in, given that you provided them with at least 3 business days to do so.

For existing Engie Energy customers, you can fill out an online form in your Engie Energy login account and Engie Energy will set up your new energy plan at your new address, provided that that they have at least three business days to organize your move. You just have to provide Engie Energy with the details of your current and new home and select a new Engie Energy plan. They will handle the rest for you!

Engie Energy provides a moving home guarantee for both new and existing customers. If you arrange your move with Engie Energy online before 1pm Monday to Friday, and provide clear access to your meter, Engie Energy will be sure to have your gas or electricity turned on by the reserved date. Please note that Engie Energy needs at least 3 buisness days' notice to set up your connection. If your gas or electricity is not turned on by your reserved date, following the moving home garantee guidelines mentioned before, Simply Energy will provide you with a $500 credit on your first energy bill.

Engie Energy Contact Number

Live Chat

Engie Energy can be contacted by phone, email or live chat.

If you want to contact Engie Energy online you can contact Engie Energy Live Chat from 8am to 8pm, Monday to Friday. Or, if you prefer, you can email Engie Energy at [email protected].

Depending on your situation, the Engie Energy contact number you need to call can differ. Below, you will find a summary of Engie Energy contact numbers for each department, along with the business hours available to contact Engie Energy.

Engie Energy Contact Number
Engie Energy DepartmentEngie Energy NumberEngie Energy Contact Hours (AEST)
Residential Sales1300 209 924Mon-Fri: 8am-7pm
Sat: 9am-3pm
Residential Moving House1300 026 141Mon-Fri: 8am-7pm
Sat: 9am-3pm
Residential Service13 88 08Mon-Fri: 8am-7pm

Engie Energy MyAccount Manage all your Engie Energy services and account online or with the Engie Energy MyAccount app including billing and payments, tracking your energy usage, and getting financial support.

Engie Energy Bill Payments

As a major energy provider in Australia, Engie Energy offers flexible billing and payment options for Engie Energy bills.

While direct debit is recommended for Engie Energy bill payments, you will find all available payment methods in the table below:

Engie Energy Bill Payments
Bill Payment MethodHow to Pay a Engie Energy bill
Post BillpayPay with Post Billpay online using the information found on your energy bill
Credit cardPay on the Engie Energy website with your account number and credit card
PayPalPay your Engie Energy bill with your PayPal details
Direct DebitSet up Engie Energy direct debit online
BPAYContact your financial institution and pay your Engie Energy bill using the Biller code and reference number found on your latest Engie Energy bill
In personPay at any Australia Post Office using cash, a credit card, EFTPOS, or cheque
Over the phoneCall 13 88 08 8am to 7pm Mon. to Fri. to pay your Engie Energy Bill
MailSend a cheque with your payment slip to:
Engie Energy
GPO Box 367
Melbourne, Victoria 3001

Customers’ Engie Energy Reviews

Customers’ Engie Energy reviews are mixed across the web.

TrustPilot customers give Engie Energy 1.3 out of 5 stars, with 98% 1-star Engie Energy reviews currently published. On ProductReview, Engie Energy is rated 1.2 out of 5 stars, from over 1,300 total Engie Energy reviews.

The biggest complaint customers seem to have is inexplicably high energy bills and an inability for Engie Energy customer service to resolve any problems. Some customers say that this is due to sudden increases in supply and usage rates, while others say Engie Energy wrongly estimates their gas or electricity usage.

Paddy says in their 1-star Engie Energy review on ProductReview:

Trying to cancel my service, I was put on hold for 20mins. I was then told I was being transfered and was hung up on. I called back and was put through to another agent who went through the process of cancellation and was told to wait 3-4mins while he got me a reference number, 15mins later, still on hold, they hung up on me once again. After the third time calling (15mins) they tried to start the whole process again until I asked to speak to a supervisor, miraculously, my reference number was suddenly found and provided. I will never, as long as I breathe, ever use Engie energy again. Amatuer and calamitous.

 

Dan in Greater Melbourne, Victoria, says in their 1-star Engie Energy review: 

This is the most inefficient company i have dealt with. Sent the paperwork for solar in August last year. Until now nothing has been done about it although i had to call multiple times to fix this. I had to explain this same issue every time i called them to inquire about it. No one knows what they are talking about or doing.

 

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Engie Energy Review: The Verdict

In our Engie Energy review, it’s hard to say whether Engie Energy is any good as everyone’s experience with their energy provider is different, so it’s best to do your research and choose a home utility provider based on your own household’s circumstances as everyone’s experiences will differ.

 When it comes to Engie Energy, there is something to be said for their diverse range of energy products including multiple plans with benefits and deals across a number of different states, as well as a network of accredited solar installers and feed-in tariff available.

 However, even for an energy provider, customers seem generally dissatisfied in their Engie Energy reviews. These customers often cite issues with getting in contact with Engie Energy customer service including frustrating wait times while on hold or getting hung up on, or problems when they need help with their energy accounts for things such as disconnections and cancellations.

It’s hard to say whether Engie Energy is a good energy provider or not, as everyone’s experiences are different. When comparing and switching energy providers, it’s important to do your own research to find the best energy plan for you and comparison services like Selectra can help.

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