Community Plus
Enova's standard plan: rates equal to the reference price with a 3% discount for paying on time, no lock-in contract or exit fees and monthly or quarterly billing.
Provider overview
Enova Energy
Enova Energy was Australia's first community-owned energy retailer, founded in 2016 in the NSW Northern Rivers and ranked the greenest energy company in the country by Greenpeace. After being forced into voluntary administration in June 2022, Enova ceased trading and its customers were transferred to a new retailer under the Retailer of Last Resort scheme. The information below is for reference only.
2016
founded
1,600+
community shareholders
#1 green
Greenpeace ranking
Closed
ceased trading 2022
Where it operates
Where does Enova Energy operate?
| State | Electricity | Gas |
|---|---|---|
| New South Wales | ✓ | ✗ |
| Queensland | ✓ | ✗ |
| Victoria | ✗ | ✗ |
| South Australia | ✗ | ✗ |
| ACT | ✗ | ✗ |
| Western Australia | ✗ | ✗ |
| Tasmania | ✗ | ✗ |
Plans & rates
Enova Energy electricity plans & rates
Plans differ by state and billing method. Every retailer must publish a Default Market Offer (the government reference price), and Enova Energy's market offers are set as a discount off that benchmark.
There are no live Enova Energy electricity plans listed right now. To see what you would actually pay, compare Enova Energy against other retailers for your address and usage.
All Enova Energy plans
Solar Premium
For solar homesFor homes with solar panels and a smart meter: a feed-in tariff of 10-12c/kWh for the first 5kWh exported and 6c/kWh on the rest, with no lock-in contract or exit fees.
Rates change often. Published rates date quickly. Compare Enova Energy against the retailers that supply your address for current pricing.
Billing & payment
How to pay your Enova Energy bill
Phone ((02) 5622 1700)
Direct debit
Online
BPAY
Climate record
How green is Enova Energy?
Enova was ranked the greenest energy company in Australia by Greenpeace. Roughly half of its supply came from its own customers selling solar energy back to the grid, with the rest a mix of renewable and non-renewable sources, and it purchased National Carbon Offset Standard-approved offsets to balance its non-renewable purchases. 50% of profits after tax went back into community renewable-energy projects.
Carbon offsets (NCOS-approved)
4.9/5
4.9/5
ProductReview
What customers say about Enova Energy
Enova drew unusually strong feedback for an energy retailer. Customers praised the caring, local support team, the ethical community-owned model and the simplicity of having just two plans, solar and non-solar. The main caveat: as a renewable retailer, Enova's rates sat close to the reference price rather than being the cheapest on the market, so customers focused purely on price could sometimes save more elsewhere.
Common questions
Enova Energy: your questions answered
Enova Energy was forced into voluntary administration on 21 June 2022 and ceased trading. It cited the energy crisis: wholesale prices rose above what small retailers could pass on under the price cap. Its roughly 13,200 customers were transferred to a new retailer appointed under the Australian Energy Regulator's Retailer of Last Resort scheme.
No. Under the Retailer of Last Resort scheme the transfer to a new retailer is seamless and does not interrupt supply. Affected customers were moved automatically and could also choose a different retailer themselves with no exit fees.
Enova was Australia's first community-owned energy retailer, launched in 2016 in the NSW Northern Rivers. More than 1,600 community members held shares, and 50% of profits after tax went back into community renewable-energy projects and education.
Two electricity plans in NSW and Queensland: Community Plus (rates equal to the reference price with a 3% pay-on-time discount) and Solar Premium (a feed-in tariff of 10-12c/kWh on the first 5kWh exported, then 6c/kWh). Both had no lock-in contract or exit fees. See the rates section for details.
Excellent: around 4.9/5 on Google and ProductReview and 86% on CHOICE. Customers praised the local, caring service team and the company's ethical, community-focused model. The main caveat was that rates were close to the reference price rather than the cheapest on the market.
Is Enova Energy the cheapest for your home?
Enova Energy is one option, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you use energy.