GloBird Energy Contact Numbers & Information
GloBird Energy provides a range of contact methods for residential and business energy customers across Australia. Whether you’re signing up for a new energy plan, managing an existing electricity or gas account, or requesting help with your bill, GloBird makes it easy to get in touch. Their locally-based customer service team is available by phone, email, and live chat, with additional support options for non-English speakers and customers with hearing or speech impairments. In this guide, you'll find all the key GloBird Energy contact details you need, including customer support hours, special services, and how Selectra can assist if you're thinking about switching energy providers.
Who Is GloBird Energy?
GloBird Energy is an independent Australian energy retailer based in Melbourne, Victoria. The company offers electricity and gas services to residential and small business customers in New South Wales, Victoria, Queensland, and South Australia. GloBird has built a reputation for offering fast sign-up processes, low-cost energy plans, and flexible contract options without lock-in terms.
GloBird Energy is particularly known for its competitive pricing and commitment to responsive customer service. The company supports a culturally diverse customer base and offers multiple channels of communication, including interpreter services in over a dozen languages.
GloBird Energy Contact Details
You can contact GloBird Energy through various channels depending on your needs. Whether you're a current customer needing account support, a new customer interested in signing up, or a business managing your energy connections, the following contact methods are available:
| Contact Method | Details |
|---|---|
| General Customer Service Phone | 133 456 |
| International Phone | +61 3 8813 8899 |
| Email (Existing Customers) | [email protected] |
| Email (New Customers) | [email protected] |
| Live Chat | Available Mon–Fri, 9:00am–5:00pm (excluding public holidays) |
| Business Hours (Phone) | Mon–Fri: 8:30am–5:30pm Sat & Public Holidays: 9:00am–3:00pm |
| Postal Address | PO Box 398, Ringwood, VIC, 3134 |
Interpreter and Accessibility Services
GloBird Energy is committed to supporting customers from culturally and linguistically diverse backgrounds. They offer interpreter services in several languages, including Mandarin, Arabic, Vietnamese, Greek, and Spanish. These services make it easier for non-English speaking customers to get help with account management, billing, and energy plan enquiries.
To access interpreter support, call the Translating and Interpreting Service (TIS National) at 13 14 50 and ask to be connected to GloBird Energy.
GloBird also provides a dedicated number for Mandarin speakers at 1800 516 888.
For customers who are deaf or have a hearing or speech impairment, GloBird supports the National Relay Service (NRS). Simply dial 133 456 through the NRS and request to speak with GloBird Energy.
Moving House or Setting Up a New Connection?
If you're moving to a new home or business location, GloBird Energy makes it easy to transfer your electricity or gas account. It's recommended that you contact them at least three business days before your move to ensure a smooth transition and avoid delays with your power connection.
New customers can email the sales team at [email protected] to get started with a new electricity or gas plan. Existing customers can reach out to [email protected] to manage disconnections or transfer services to a new address.
Business Energy Customers
GloBird Energy also serves small business customers across multiple states. Business energy users can contact the same customer service channels as residential users for help with commercial electricity or gas accounts. Whether you need to update your billing details, add a new site, or enquire about usage charges, the GloBird support team can assist.
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