Ampol Energy is a relatively new player in the residential electricity market, backed by one of Australia’s most recognized fuel retailers. With a focus on simple plans and fuel discounts, Ampol Energy offers a unique take on household electricity for customers in New South Wales and south-east Queensland.
Who is Ampol Energy?
Ampol Energy is a relatively new player in the Australian electricity retail market, launched by one of the country's most well-known fuel brands, Ampol. Initially available to households in New South Wales and South East Queensland, Ampol Energy is aiming to offer simple electricity plans that reward loyalty through fuel discounts.
With just one core electricity product on offer in each available region, Ampol Energy keeps things straightforward. The ‘Powering On’ plan includes variable rates and no exit fees, and comes with fuel savings at participating Ampol stations via their mobile app.
⛽ Best for: Households looking to save on fuel and simplify their electricity plan with one clear offer.
Where Does Ampol Energy Operate?
If you’re curious about where Ampol Energy operates and what services are available in your state, see the summary below:
| State | Electricity | Gas |
|---|---|---|
| New South Wales | ✅ | ❌ |
| Victoria | ❌ | ❌ |
| Queensland (Southeast QLD only) | ✅ | ❌ |
| South Australia | ❌ | ❌ |
| Western Australia | ❌ | ❌ |
| The ACT | ❌ | ❌ |
| Tasmania | ❌ | ❌ |
| Northern Territory | ❌ | ❌ |
Ampol Energy Electricity Plans
Ampol Energy’s “Powering On” plan is available in:
- New South Wales (NSW)
- South East Queensland (SEQ)
The plan offers:
- Variable rates
- No exit fees
- 10c/L fuel discount for eligible customers using the Ampol App
Ampol Energy Electricity Plans
| Plan | Region | Estimated Annual Cost | Discount Compared to Reference Price |
|---|---|---|---|
| Powering On | NSW (Ausgrid) | $1,364 | 25% less |
| Powering On | QLD (Energex) | TBA | N/A |
Prices are subject to change. Valid July 2025.. Based on general usage of 3,900kWh/year for a residential customer on a single rate tariff in the Ausgrid network (NSW).
Ampol Energy & Electric Vehicles
Ampol Energy is currently developing a new plan designed specifically for electric vehicle (EV) owners. This future product aims to provide efficient at-home EV charging options. Interested customers can join the waitlist directly on the Ampol Energy website to stay updated.
🔋 EV Plan Coming Soon: Register your interest on Ampol Energy’s website.
Customer Support & Billing Options
If you need help or have questions about your account, Ampol Energy offers the following contact options:
- Phone: 13 14 04
- Email: [email protected]
Payment methods supported by Ampol Energy include:
- Credit Card (Visa, MasterCard, AMEX – transaction fees may apply)
- Direct Debit
- BPAY
- Cheque or Money Order (via post office)
Ampol App & Fuel Discounts
Through the Ampol App, electricity customers can access fuel discounts of 10c off per liter for up to 1,500 liters annually. Simply scan the QR code in the ‘Rewards’ tab of the app when purchasing fuel at participating Ampol stations. This offer is valid for one fuel purchase per day.
💡 Tip: For multiple top-ups in a single day, use Ampol Fuel Pay to continue receiving discounts.
How to Contact Ampol Energy
If you need to get in touch with Ampol Energy, you can call their Customer Service Team on 13 14 04, Monday to Friday between 9am and 6pm (Sydney time), or email [email protected]. For energy faults or outages, call the same number and select option 1, or contact your local distributor—contact details can usually be found on the distributor’s website.
In case of a medical emergency, call 000. If you need interpreter support, Ampol can arrange translation services through their Customer Service Team. Ampol also maintains a 'no contact list' in line with energy regulations; if you prefer not to receive marketing at home or by post, you can request to be added to the list by calling or emailing. This request remains valid for two years.
Should I Sign Up for Ampol Energy?
Ampol Energy could be a great fit for households seeking a simple, fuss-free electricity plan with added fuel perks. With competitive pricing in New South Wales and Queensland, the provider’s single-plan approach keeps things easy to understand, and the 10c per liter fuel discount can be a valuable bonus for regular Ampol customers. While it doesn’t yet offer gas or services outside of these two states, Ampol Energy’s integration with its popular fuel app and ongoing plans for EV-friendly products suggest it’s a brand looking toward the future. If you value convenience and already fill up at Ampol stations, signing up could offer both savings and simplicity.
Frequently Asked Questions
Is Ampol Energy any good?
While relatively new, Ampol Energy offers competitive electricity pricing in NSW and potential value through fuel discounts. The brand's simplicity and fuel-linked rewards may appeal to households already loyal to Ampol service stations.
Who owns Ampol Energy?
Ampol Energy is operated by Ampol, one of Australia’s largest fuel and convenience retailers.
Does Ampol Energy offer gas?
No, Ampol Energy currently only provides electricity services in NSW and QLD. Gas services are not yet available.
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