Dodo Contact | Call Dodo at 1300 299 513 to Switch
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Customers can contact Dodo customer service at 13 36 36 for general enquiries. Do you need additional Dodo contact information? If you’re a Dodo Energy customer, continue reading below to find out all the ways to contact Dodo including phone numbers, email addresses, and mailing addresses, for whatever your question or concern might be.
Overview of Dodo Contact Information
Contact Dodo
Below is a brief overview of the main ways to get in touch with Dodo customer service
General Dodo Contact Numbers
- 13 36 36 or 02 8375 3629
- Overseas - +61 2 8375 3629
Dodo Postal Address
-
PO Box 631
Collins Street West
Melbourne, VIC 800
Dodo Electricity & Gas Connections
- 1399 193 302
Dodo Email Address
Dodo Customer Support Hours
- 9am - 6pm weekdays
Sign Up for Dodo with Selectra
- 1300 299 513
Looking to Contact Dodo NBN or Mobile? You can call Dodo at 13 36 36. This Dodo phone number works for Dodo mobile, broadband, and energy services.
Dodo Contact Number
All Dodo customers can contact Dodo customer service by dialling either 13 DO DO (13 36 36) or the alternative Dodo phone number 02 8375 3629.
This phone number will connect you to the Dodo power and gas Sales Team, Customer Service team, tech support, and Energy and Gas Support.
While you can call Dodo on either of these phone numbers numbers for any question, concern, or problem, Dodo business hours differ, depending on who you need to speak with.
| Enquiry | Dodo Phone Number | Business hours |
|---|---|---|
Switch to Dodo Energy Today | Mon - Fri: 10am - 7pm | |
| Sales | 02 8375 3629 | 8am -11pm weekdays 9am - 9pm Saturday |
| Customer support | 02 8375 3629 | 9am - 6pm weekdays |
| Technical support | 02 8375 3629 | 9am - 9pm weekdays |
| Power & gas support | 02 8375 3629 | 8am - 7pm weekdays |
| Overseas | +61 2 8375 3629 | N / A |
Calling Dodo from overseasDodo does not have a dedicated phone number for overseas customers. However, if you’re abroad and need to call Dodo Energy customer service, you can call their alternative phone number with the Australian country code: +61 2 8375 3629. In addition, Dodo does offer Live Chat online, and an online form, so you can still contact Dodo customer service, even if you’re not in Australia.
Dodo Energy is Among the Cheapest Energy Providers in Australia!
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Dodo Energy is Among the Cheapest Energy Providers in Australia!
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Who to Contact During a Dodo Outage
Emergency?If you’re facing a life-threatening emergency or damage to self or property, call emergency services immediately at 000
If you’re experiencing a Dodo outage, you need to get in contact with your energy distributor.
You purchase energy through Dodo, but it’s the energy distributor who is in charge of actually maintaining the electricity supply and gas lines. If there is a Dodo power outage, you will need to call them. Your energy distributor’s information can be found online, or on your most recent Dodo gas or electricity bill.
Dodo Email & Dodo Online Chat
Below you can find a list of Dodo email addresses if you want to contact Dodo by email. Choose the Dodo email address that best suits your question or query:
Dodo also has a customer service postal address for any complaints or feedback, which can be sent to:
Dodo Customer Service
PO Box 631, Collins Street West
MELBOURNE VIC 800
Dodo customer service is available directly online. Customers can fill out an online request form with their contact details and a description of their request. Dodo also offers online Dodo Live Chat services for customers who don’t want to pick up the phone.
My Dodo Login
My Dodo is your go-to online portal, allowing you to manage all your Dodo accounts around the clock, including gas, electricity, internet, and mobile services.
With My Dodo, you have secure online access to:
- View and pay your bills
- Update your payment details, including direct debits
- Update your personal information (email, contact numbers, etc.)
- Set up a payment plan or request an extension
- Request a refund
- Review your energy usage and history
- Chat with a team member using Dodo Live Chat
- Create an online support request
When you sign up for a Dodo service, you'll receive a welcome email with instructions on setting up your My Dodo account. Simply click the provided link and follow the step-by-step instructions. Please note that the link in this email will expire after three days. If you encounter any issues, go to my.dodo.com and click “I forgot my details” to get assistance.
After setting up your account, visit the Dodo login page and log in with your username and password to manage all your services in one convenient place.
If you haven't signed up for a Dodo service yet, it's easy to get started. Simply call Selectra at 1300 299 513 to easily sign up over the phone.
Pay My Bill Dodo
Dodo accepts both automatic (direct debit) payments and manual payments for their services.
New customers in Victoria who have a smart meter will get their bills sent to them every month, while existing customers and electricity customers in South Australia, Queensland, and New South Wales get their energy bills sent to them every three months. Gas customers in all states will get bills every two months.
Automatic Dodo bill payment methods can be done from:
- Credit card
- Debit card
- Direct debit from a bank account
If you need to update your automatic payment method, you can do so from your online Dodo account.
Manual Dodo bill payment methods include:
- Payment by debit or credit card using Dodo’s online bill payment service
- Phone payment service (only available for phone and internet users) by calling 13 DO DO (13 36 36)
- BPAY by contacting your financial institution and using the BPAY Biller Code and reference number available on your invoice
- Post Billpay (Post Office payments) are only available to energy customers
Customers experiencing financial difficulties can log into their my.dodo account and find what payment extension and plan services are available to them by clicking the Payment Extension & Plan page under the Billing & Payment tab.
Dodo Energy is Among the Cheapest Energy Providers in Australia!
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Dodo Energy is Among the Cheapest Energy Providers in Australia!
Subscribe to Dodo Energy today!
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Dodo Electricity & Gas Connections / Disconnections
Customers can organise a Dodo connection/disconnection for electricity and gas online or by phone.
Dodo customer service requires three business days to disconnect/reconnect your addresses, but urgent connections might be available for an extra charge. To request a move, customers can:
- Call 13 DO DO (13 36 36) or call 1399 193 302
- Contact Dodo using their online request form
Your plan might change as energy distributors have different rates and discounts, which vary by state. While Dodo Energy does not charge any additional fees, your energy distributor might charge a disconnection / reconnection fee.
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