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Customer service & contact

How to contact Dodo Energy

The general Dodo contact number is 13 36 36 (13 DO DO), covering sales, customer support, technical help and energy enquiries. Below we break down every way to reach Dodo, including hours, the moving line, the overseas number, emails and live chat.

Call 13 36 36 Find a number
13 36 36 · general line Live chat Moving · overseas lines Energy, nbn & mobile

In a hurry

The Dodo numbers most people need

Tap any number to call. The general line handles sales, support and energy questions.

General enquiries

13 36 36

13 DO DO · sales, support & energy

Emergency

000

Danger to life or property

All Dodo contact numbers

Dodo phone numbers and hours

The same general line, 13 36 36, connects you to every team, but the hours differ by department. Type what you need (e.g. "sales", "moving", "overseas") to filter the list.

Sales

13 36 36

New energy, broadband and mobile plans. Mon–Fri 8am–11pm, Sat 9am–9pm.

Customer support

13 36 36

Account help and general service. Mon–Fri 9am–6pm.

Power & gas support

13 36 36

Energy-specific support for electricity and gas. Mon–Fri 8am–7pm.

Technical support

13 36 36

Help with internet and technical issues. Mon–Fri 9am–9pm.

Moving home

1300 193 302

Connections, disconnections and relocations. Mon–Fri 9am–6pm.

Calling from overseas

+61 2 8375 3629

Reach Dodo customer service from outside Australia.

No Dodo number matches that search. Try a broader term, or call the general line on 13 36 36.

Dodo does not have a dedicated overseas line; from abroad use the alternative number with the Australian country code. Hours shown are a guide and can change.

Emergencies

Who to contact during a Dodo outage

You buy energy from Dodo, but it is your energy distributor that maintains the supply and fixes faults and outages. Find your distributor's emergency number on your latest energy bill or by searching your postcode online.

Serious danger to life or property, or you smell gas

Emergency services

000

Power outage or a minor electrical fault

Your energy distributor

See your bill

Sales, support or energy enquiries

Dodo customer service

13 36 36

Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.

Online channels

Contact Dodo by email, chat or My Dodo

If you prefer not to call, Dodo offers live chat, an online support request form and a full-featured My Dodo account.

Live chat & online form

Dodo Live Chat is available on its website for customers who would rather not call. You can also fill out an online support request with your contact details and a description of your query, and Dodo will get back to you.

My Dodo account

  • View & pay bills: See and pay your electricity, gas, internet and mobile bills in one place.
  • Update payment details: Manage your direct debit and payment methods.
  • Payment plans: Set up a payment plan or request an extension.
  • Track your usage: Review your energy usage and account history.
  • Live chat & support: Chat with a team member or create an online support request.

Postal address. Complaints and feedback can be sent to the Dodo Power & Gas Complaints Team, PO Box 631, Collins St West VIC 8007.

Paying your bill

Pay my Dodo bill

Dodo accepts both automatic (direct debit) and manual payments. Customers in financial difficulty can request a payment extension or plan through My Dodo.

Direct debit

Set up automatic payments from a bank account, credit or debit card in your online Dodo account.

BPAY

Use the BPAY biller code and the reference number printed on your invoice through your bank.

By phone

Pay by calling 13 36 36 (phone and internet users).

Post Billpay

Pay in person at any Australia Post outlet — available to energy customers.

Common questions

A Selectra expert answers your most common Dodo contact questions

Call Dodo on 13 36 36 (also dialled as 13 DO DO) for general enquiries covering electricity, gas, broadband and mobile. From overseas, dial +61 2 8375 3629.

Sales: Mon–Fri 8am–11pm, Sat 9am–9pm. Customer support: Mon–Fri 9am–6pm. Technical support: Mon–Fri 9am–9pm. Power & gas support: Mon–Fri 8am–7pm.

For outages or emergencies, call 000 immediately if there is danger. For other power issues, contact your local energy distributor directly (details on your bill) — Dodo handles retail services only.

Email [email protected] or [email protected], or [email protected] for general service. You can also use Dodo Live Chat or submit an online request through My Dodo. Complaints can be posted to Dodo Power & Gas Complaints Team, PO Box 631, Collins St West VIC 8007.

Pay through My Dodo, by BPAY, online card payment, by phone on 13 36 36, or at a Post Office. Direct debit is also available and recommended.

Call 1300 193 302 (Mon–Fri 9am–6pm) and choose your disconnection and reconnection dates. Connections usually take about three business days; urgent installs may incur an extra fee.

You have a 10-business-day cooling-off period to cancel a new energy plan without penalty. After this, cancelling requires 30 days written notice and may involve an early termination fee based on your contract.

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