How to Contact Dodo Energy

Customers can contact Dodo customer service at 13 36 36 for general enquiries. Do you need additional Dodo contact information? If you’re a Dodo Energy customer, continue reading below to find out all the ways to contact Dodo including phone numbers, email addresses, and mailing addresses, for whatever your question or concern might be.

Looking to Contact Dodo NBN or Mobile? You can call Dodo at 13 36 36. This Dodo phone number works for Dodo mobile, broadband, and energy services.

Dodo Contact Number

All Dodo customers can contact Dodo customer service by dialing either 13 DO DO (13 36 36).

This phone number will connect you to the Dodo power and gas Sales Team, Customer Service team, tech support, and Energy and Gas Support.

While you can call Dodo on either of these phone numbers numbers for any question, concern, or problem, Dodo business hours differ, depending on who you need to speak with.

Calling Dodo from overseasDodo does not have a dedicated phone number for overseas customers. However, if you’re abroad and need to call Dodo Energy customer service, you can call their alternative phone number with the Australian country code: +61 2 8375 3629. In addition, Dodo does offer Live Chat online, and an online form, so you can still contact Dodo customer service, even if you’re not in Australia.

Who to Contact During a Dodo Outage

Emergency?If you’re facing a life-threatening emergency or damage to self or property, call emergency services immediately at 000

If you’re experiencing a Dodo outage, you need to get in contact with your energy distributor.

You purchase energy through Dodo, but it’s the energy distributor who is in charge of actually maintaining the electricity supply and gas lines. If there is a Dodo power outage, you will need to call them. Your energy distributor’s information can be found online, or on your most recent Dodo gas or electricity bill.

Dodo Email & Dodo Online Chat

Below you can find a list of Dodo email addresses if you want to contact Dodo by email. Choose the Dodo email address that best suits your question or query: 

• Feedback
• Customer service
• Financial hardship
• Complaints

Dodo also has a customer service postal address for any complaints or feedback, which can be sent to:
 

Dodo Power & Gas Complaints Team

P.O. Box 631

Collins St West VIC 8007

Dodo customer service is available directly online. Customers can fill out an online request form with their contact details and a description of their request. Dodo also offers online Dodo Live Chat services for customers who don’t want to pick up the phone.

My Dodo Login

My Dodo is your go-to online portal, allowing you to manage all your Dodo accounts around the clock, including gas, electricity, internet, and mobile services.

With My Dodo, you have secure online access to:

• View and pay your bills
• Update your payment details, including direct debits
• Update your personal information (email, contact numbers, etc.)
• Set up a payment plan or request an extension
• Request a refund
• Review your energy usage and history
• Chat with a team member using Dodo Live Chat
• Create an online support request

When you sign up for a Dodo service, you'll receive a welcome email with instructions on setting up your My Dodo account. Simply click the provided link and follow the step-by-step instructions. Please note that the link in this email will expire after three days. If you encounter any issues, go to my.dodo.com and click “I forgot my details” to get assistance.

After setting up your account, visit the Dodo login page and log in with your username and password to manage all your services in one convenient place.

Pay My Bill Dodo

Dodo accepts both automatic (direct debit) payments and manual payments for their services.

New customers in Victoria who have a smart meter will get their bills sent to them every month, while existing customers and electricity customers in South Australia, Queensland, and New South Wales get their energy bills sent to them every three months. Gas customers in all states will get bills every two months.

Automatic Dodo bill payment methods can be done from:

• Credit card
• Debit card
• Direct debit from a bank account

If you need to update your automatic payment method, you can do so from your online Dodo account.

Manual Dodo bill payment methods include:

• Payment by debit or credit card using Dodo’s online bill payment service
• Phone payment service (only available for phone and internet users) by calling 13 DO DO (13 36 36)
• BPAY by contacting your financial institution and using the BPAY Biller Code and reference number available on your invoice
• Post Billpay (Post Office payments) are only available to energy customers

Customers experiencing financial difficulties can log into their mydodo account and find what payment extension and plan services are available to them by clicking the Payment Extension & Plan page under the Billing & Payment tab.

Dodo Electricity & Gas Connections / Disconnections 

Customers can organize a Dodo connection/disconnection for electricity and gas online or by phone.

Dodo customer service requires three business days to disconnect/reconnect your addresses, but urgent connections might be available for an extra charge. To request a move, customers can:

• Call 13 DO DO (13 36 36) 
• Contact Dodo using their online request form

Your plan might change as energy distributors have different rates and discounts, which vary by state. While Dodo Energy does not charge any additional fees, your energy distributor might charge a disconnection / reconnection fee.

By Savannah Walker

Energy & Telecom SEO Specialist

Savannah Walker is Selectra’s SEO Project Manager and Editor, leading the team that focuses on energy, telecommunications and consumer technology, across news, reviews and how-tos.