Powershop’s commitment is to enable a better energy future for your lifestyle. Powershop is a large Australian energy provider that is part of Shell Energy Australia, selling energy to homes and small businesses in VIC, NSW, South East QLD and SA. Since 2012, their market-leading app has been powering the energy journey of many Australians, and now they are charging forward to lead the eMobility movement in homes across AU. For more information about Powershop Australia plans and rates, as well as how to manage your account with your Powershop login, continue reading below.
Powershop Australia Plans & Rates
Powershop is in the process of expanding across Australia, with its most recent offers now including a solar energy plan and Powershop gas in New South Wales.
Want to see whether Powershop is available in your state? Check out the summary below of where Powershop gas and electricity is available in Australia.
| State | Powershop Electricity | Powershop Gas |
|---|---|---|
| New South Wales | ||
| ACT | ||
| Victoria | ||
| Queensland | ||
| South Australia | ||
| Western Australia | ||
| Tasmania |
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Powershop has two electricity plans and one gas plan currently available. This includes their Powershop 100% Carbon Neutral electricity and gas plans, as well as their new solar energy plan Powershop Super Solar which is currently only available in New South Wales.
Find a summary of Powershop gas and electricity plans below:
Powershop 100% Carbon Neutral - Electricity
Powershop 100% Carbon Neutral plan is available in New South Wales, Victoria, Queensland, and South Australia.
Powershop 100% Carbon Neutral is the energy provider’s simple electricity plan, that offers 100% carbon-neutral energy at no extra cost, all while on an ongoing contract with no exit fees.
Powershop 100% Carbon Neutral electricity plan includes:
- 100% Carbon Neutral at no additional cost to you
- Free Powershop app and energy usage tracking
- Additional rewards and extras available through the Powershop Shop
Powershop Super Solar - Electricity
Powershop Super Solar offers a higher solar feed-in tariff for households with solar panels in New South Wales.
With Powershop Super Solar electricity you get:
- 100% carbon-neutral energy at no additional cost
- 13c/kWh feed-in tariff
- Powershop app and energy tracking
- Additional Powershop rewards and extras
Powershop Gas 100% Carbon Neutral
Powershop gas is currently only available in New South Wales and Victoria.
The Powershop Gas 100% Carbon Neutral plan offsets your carbon emissions at no additional cost to you and comes with an ongoing contract and no exit fees. While Powershop gas doesn’t necessarily control where your gas is from (ie: fracking) they do guarantee 100% carbon offset.
Powershop Energy Rates by State
Below, we outline Powershop rates by state.
These include Powershop gas and electricity rates for each plan available by state, as well as the current Powershop feed-in tariff. All electricity and gas rates are based on the distribution network for the capital city in each state, and the estimated annual cost is based on the reference price for that distribution network. Always check your energy rates using your address or NMI.
Select your state from the list below to find Powershop energy rates.
Powershop Rates NSW
Powershop offers the widest range of energy plans and products in New South Wales.
Powershop energy plans in NSW include two electricity plans, as well as recently expanding Powershop gas into the state.
Powershop electricity rates are based on the reference price for the Ausgrid distribution network on a flat-rate tariff, with the estimated annual cost based on an average usage of 3,900kWh/year. Powershop gas rates are based on the Jemena gas distribution network with an average daily usage of 48.6MJ/day. Your Powershop energy costs may vary.
Below you can find a summary of Powershop gas and electricity rates in New South Wales.
| Plan Name | 100% Carbon Neutral | Electricity Standing Offer | Super Solar | 100% Carbon Neutral Gas | Gas Standing Offer |
| Discount Off the Reference Price | 3% discount | Same as reference price | Same as reference price | N / A | N / A |
| Daily Supply Charge | 136.90c / day | 124.15c / day | 103.46c / day | 68.93c / day | 94.46c / day |
| Usage Rates | 32.26c / kWh | 35.06c / kWh | 36.95c / kWh | 3.48c / MJ | 4.34c / MJ |
| Solar Feed-in Tariff | 5c / kWh | N / A | 12c / kWh | N / A | N / A |
| Estimated Annual Cost | $1,760 / year | $1,820 / year | $1,820 / year | $900 / year | $1,150 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on energy distributors for the Ausgrid Network in Sydney, NSW. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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Powershop Rates Victoria
Powershop gas and electricity are both available in Victoria, and include one Powershop electricity plan, and one Powershop gas plan.
Powershop electricity rates are based on the reference price for the Citipower distribution network on a flat-rate tariff, with the estimated annual cost based on an average usage of 4,000kWh/year. Powershop gas rates are based on the AGN distribution network with an average daily usage of 159MJ/day. Your actual energy costs may vary.
Below you can find a summary of Powershop gas and electricity rates in Victoria.
| Plan Name | 100% Carbon Neutral | Electricity Standing Offer | 100% Carbon Neutral Gas | Gas Standing Offer |
| Discount Off the Reference Price | 5% discount | Same as reference price | N / A | N / A |
| Daily Supply Charge | 119.01c / day | 115.25c / day | 94.25c / day | 107.26c / day |
| Usage Rates | 26.48c / kWh | 28.71c / MJ | 3.51c / MJ | 3.94c / MJ |
| Solar Feed-in Tariff | 5.2c - 66.70 / kWh | 4.9c - 66.0 / kWh | N / A | N / A |
| Estimated Annual Cost | $1,410 / year | $1,480 / year | $1,160 / year | $1,310 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on energy distributors for Melbourne, Victoria. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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Powershop Rates Queensland
Queensland residents only have one Powershop electricity plan available.
The Powershop electricity rates below are based on a single-rate tariff within the Energex distribution network. The estimated annual cost assumes an average annual usage of 4,600kWh/year. Your actual costs may vary.
Here you can find a summary of Powershop electricity rates in Queensland.
| Plan Name | 100% Carbon Neutral | Electricity Standing Offer |
| Discount Off the Reference Price | 5% discount | Same as reference price |
| Daily Supply Charge | 145.41c / day | 135.19c / day |
| Usage Rates | 22.07c to 42.95c / kWh | 31.92c / kWh |
| Solar Feed-in Tariff | 5c / kWh | N / A |
| Estimated Annual Cost | $1,860 / year | $1,960 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on energy distributors for Brisbane, Qld. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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Powershop Rates South Australia
Powershop offers one electricity plan to South Australia.
Below you can find the Powershop electricity rates for South Australia based on the reference price and estimated annual usage for SA Power Networks on a single-rate tariff. Your actual costs may vary.
| Plan Name | 100% Carbon Neutral | Electricity Standing Offer |
| Discount Off the Reference Price | 4% discount | Same as reference price |
| Daily Supply Charge | 147.03c / day | 142.120c / day |
| Usage Rates | 41.16c / kWh | 45.23c / kWh |
| Solar Feed-in Tariff | 5c / kWh | N / A |
| Estimated Annual Cost | $2,180 / year | $2,270 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on energy distributors for Adelaide, SA. Calculations are based on the reference price. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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Powershop Contact Guide
Do you need to contact Powershop?
While you can manage your Powershop account online using your Powershop login, sometimes you want to speak to an actual customer service agent. You can contact Powershop Australia by phone, email, and Skype, which you can find summarized in the table below:
| Powershop Contact Method | Powershop Contact |
| Powershop Phone Number Free Call |
1800 462 668 |
| Call Powershop Skype | powershopaustralia |
| Powershop Email | [email protected] |
Powershop Login
You can use your Powershop login to access your Powershop account either online or through the Powershop mobile app.
Your Powershop login can be used to:
- Track and manage your Powershop gas and electricity usage
- Track your Powershop feed-in tariff & solar credits
- Update your Powershop account details
- View, pay, and manage your Powershop billing and payment methods
- Manage your Powershop Powerpacks
- Contact Powershop
Powershop Review - Is Powershop Good?
Powershop reviews are a mixed bag, with ProductReview Powershop customers giving the energy provider 3.1 out of 5 stars.
While this isn’t the worst rating for an energy company, as customers are more likely to leave negative reviews than positive ones, there are a few things customers consistently mention in their Powershop reviews.
Customers mention as reasons they leave a positive Powershop review:
- Positive experiences contacting Powershop customer service when dealing with an issue
- Prices are reasonable, particularly for 100% carbon-neutral energy, but still isn't the cheapest energy provider
Says ProductReview user katiemcshop, of Sydney NSW in her 4-star Powershop review:
I had an issue with my bill as the person reading the meter - who is not from Powershop - had read it wrong. It took a bit of back and forth due to their complicated billing procedures, but Powershop eventually resolved the issue in my favour. It’s always good to know that if there is an issue, that the organisation has processes in place to resolve them - which they did.
However, there are a number of reasons consistently mentioned as to why customers leave a negative Powershop review:
- The most recent negative customer Powershop reviews mention that Powershop was bought out by major fossil fuel company, Shell
- Powershop customers consistently mention billing problems with Powershop
- Long-term customers don’t like how Powershop changed its Powerpack model and feel they lost autonomy in choosing how they spend their energy
Jim, of South East Queensland, sums it up in their 1-star Powershop review:
When I signed up I thought the platform was interesting, with prepaid deals and stuff, bit of energy use data. Was not the cheapest but it was carbon offset and kinda cool.
One day the little prepaid deals stopped coming. I wondered what happened.
Then I learned through the news that Powershop had been quietly bought out by the evil Royal Dutch Shell. I am not going to pay for a company like that to greenwash their crimes.
While these reviews are only a small part of all Powershop customer satisfaction, and you should always do your own research when comparing and switching energy providers, it does allow us to look at some of the reasons why Powershop may or may not be a good energy provider.
Powershop Review: Pros
- 100% carbon-neutral energy at no extra cost.
- Expanding their energy offers to include Powershop gas in NSW
- Customers cite helpful customer service.
Powershop Review: Cons
- Recently purchased by fossil-fuel giant, Shell
- Limited number of offers available
- Customers cite frequent billing problems
Ultimately, it’s up to you to decide if Powershop is a good energy provider for you. For the environmentally-conscious customer, the recent acquisition by Shell might be a reason for concern. However, Powershop still offers 100% carbon-neutral energy and is continuing to expand its offers to more Australians. If you’re still not sure if Powershop is the right company for you, comparison services like Selectra can help you.
Powershop Australia FAQ
Who is Powershop Australia Owned By?
Powershop is currently in the process of being acquired by Shell.
Powershop Australia was once owned by New Zealand’s Meridian Group but in 2021 was purchased by multinational oil and gas company, Shell. Since Shell has purchased Powershop, the energy provider’s Green Electricity Rating has decreased, despite promises to continue to contract renewable energy from Meridian.
What is the Greenest Energy Company in Australia?
Since being purchased by fossil-fuel giant, Shell, Powershop’s Green Electricity Rating has slipped to 10th greenest energy provider in Australia. In the most recent green electricity report, Enova Energy is the greenest energy company in Australia.
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