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Powershop prides itself as being Australia's greenest energy provider, offering 100% carbon-neutral electricity to all customers without needing to pay an extra fee, as well as most recently offering Powershop Gas to customers in Victoria. In addition, Powershop has many other environmentally-friendly and community-based initiatives for its customers to opt-into. For more information about Powershop, continue reading below, or discover all of Australia's energy retailers with Selectra.

Overview of Powershop Australia

Powershop, a green energy subsidiary of Meridian Energy, was first founded in 2009 in New Zealand. Powershop came to Australia in 2014, where it quickly became known as the greenest energy provider in Australia, earning GreenPeace’s top rank in their list of green Australian energy providers through their 100% renewable energy, as well as Powershop's environmental initiatives.

Powershop aims to disrupt the way energy is bought in Australia. Proactive customers can purchase PowerPacks, which offer great savings and incentives, in order to pay for “past, present, and future” energy bills.

Powershop energy plans and Powerpacks

Powershop’s Shopper Market Offer is the flagship programme of Powershop. With Powershop Shopper, customers have access to steep savings through Powerpacks, in addition to standard default off the reference price. Exact savings depend on your location and can be anywhere between 6-16% or more.

Powershop customers buy Powerpacks online or through the Powershop app, which can be used to pay for the energy they consume. All of Powershop’s energy is 100% carbon neutral, and customers have the option to choose additional green powerpacks to offset their energy usage with environmental initiatives.

Powershop PowerPacks
PowerPack Features
Top Up Pack Pay in advance with 100% carbon-offset energy, when you want
GreenPower Powerpack Pay a small, additional, amount to reduce your carbon footprint with GreenPower
1-Year Loyalty and Rewards Pack Get additional loyalty discounts and rewards for being a loyal customer
Future Savings Purchase energy in advanced, with bigger savings the further out you buy them
Your Community Energy Pay an additional 6.6c/kWh, which goes towards community-driven renewable energy-based projects

Powershop isn’t available in every postal code, and rates vary depending on where you live. You can find more accurate discounts and pricing online.

Powershop electricity and gas offers

Powershop is probably best known for its Powershop Shopper offer, which gives customers in New South Wales, Victoria, Queensland, and South Australia access to PowerPacks. However, Powershop also offers natural gas to customers in Victoria, as well as their simplified PowershopLite plan.

Powershop rates

Due to Powershop’s unique method of selling energy through Powerpacks, how much you save and spend is entirely based upon the Powerpacks you purchase. Below you can find Powershop’s Shopper Market offer. Once you sign up for Powershop’s Shopper Offer you can access their Powerpacks for additional savings, sometimes up to an additional 6% off the reference price or more.

Powershop rates by state*
  NSW VIC QLD SA
Discount off the reference price 14% discount 8% discount 9% discount 13% discount
Daily supply charge 108.60c / day 96.03c / day 112.06c / day 113.99c / day
Usage rates 21.90c / kWh 20.44c / kWh 20.83c / kWh 29.40c / day
Estimated annual cost $1,250 / year $1,168 / year $1,367 / year $1,592 / year

*Source: Powershop - Rates based on single-rate tariff for capital city of each state available (postcodes 2000, 3000, 4000, 5000 respectively). Estimated annual cost based on Reference Price average consumption for each state and does not include additional discounts from Powerpacks. Valid February 2021.

PowershopLite electricity

For customers who still want energy from the greenest energy provider in Australia, without needing to worry about Powerpacks, PowershopLite is Powershop’s simple plan. PowershopLite comes with the same 100% carbon-neutral energy promise, and competitive discounted rates, but customers can set and forget with direct debit.

PowershopLite energy rates*
  New South Wales SE Queensland South Australia
Discount off the reference price 11% discount 13% discount 16% discount
Daily supply charge 104.59c / day 107.91c / day 109.78c / day
Usage rates 21.09c / kWh 20.06c / kWh 28.3c / kWh
Estimated annual cost $1,204 / year $1,316 / year $1,533 / year

*Source: Powershop - Rates based on single-rate tariff for capital city of each state available (postcodes 2000, 4000, 5000 respectively). Estimated annual cost based on Reference Price average consumption for each state. Valid February 2021.

Unlike Powershop, customers who want to purchase PowershopLite cannot do so online and must call 1800 462 668 or email to set up their service.

Powershop gas in Victoria

Powershop recently began offering natural gas services to customers in Victoria. With Powershop gas, you get 100% carbon-neutral natural gas, in addition to 100% carbon-neutral electricity.

Powershop Gas rates - Victoria*
Distributor AGN Central Multinet Metro
Daily supply charge 74.70 / day 72.66c / day
Usage rates 1.98c / MJ Peak season: 1.91c / MJ
Off-peak: 1.72c / MJ
Estimated annual cost $1,015 / year $1,073 / year

Source: Powershop. Estimated annual cost for AGN Central based on 37500 MJ / year with a single-rate tariff. Estimated annual cost for Multinet Metro based on 44500 MJ / year with a single-rate tariff

Powershop energy and renewables

Powershop has been GreenPeace’s top Australian renewable energy company for several years in a row. Powershop promises 100% carbon-offset energy to all customers, as well as offering many initiatives for customers to give back even more through green energy Powerpacks, and the Your Community Energy powerpack. In addition to these powerpacks available to all Powershop customers, Powershop also gives more to customers with solar energy.

Customers with solar panels get the same deals as customers without, but with the addition of feed-in-tariffs higher than the government’s recommended amount.

Powershop reviews

Like most other energy providers, Powershop Australia reviews are mixed. Their reviews have improved over the past few months, with ProductReview customers increasing their satisfaction from 2.7 out of 5 stars, to 2.8 out of five stars. Google reviews of Powershop have also improved, from a previous 3.5 out of 5 stars to 4.1 stars currently.

  • Customers like that it’s easy to buy 100% GreenPower, and that Powershop is one of the greenest energy providers in Australia
  • Customers cite that, while not the cheapest energy provider, Powershop offers competitive rates and their prepayment PowerPacks make saving even easier especially with their green energy initiatives
  • Customers like that it’s easy to contact Powershop customer service, and that Powershop offers flexibility when it comes to missed or postponed bill payments
  • Some customers say they don’t like the confusing nature of Powershop’s PowerPacks, however the company has recently reorganized how it sells electricity to make this a simpler process
  • Trying to cancel your account with Powershop can be difficult

Powershop contact information

As a predominantly online energy provider, you should be able to contact Powershop either on the computer or through the Powershop app, in order to find help with whatever query or question you might have. However, Powershop can also be reached by phone, email, or a postal address for written concerns or complaints. Powershop customer service is available by phone during the week from 8am to 7pm, and on Saturday from 9am to 1pm.

Powershop contact
Phone Email Postal Address
1800 462 668 info@powershop.com.au Powershop
PO Box 1639
Melbourne VIC 3001

How to Subscribe to Powershop

To subscribe to Powershop, you need to sign up online with payment details and identification, as well as an old electricity bill if you have one handy. If your previous energy provider charges you an exit fee, Powershop will refund up to $75, after you get your final bill from your previous provider.

10 Day Cooling Off PeriodAustralian government mandates all energy customers get a 10-day cooling-off period when subscribing to a new energy service. During this time customers can cancel their energy service, for any reason, without penalty.

Cancel your Powershop plan or move house

Customers cite difficulty cancelling with Powershop. If you’re looking to cancel or disconnect your service with Powershop we recommend calling 1800 462 668 to speak with a representative.

Existing customers looking to move house with Powershop only need to call 1800 462 668 before 1pm for next business day electricity connections. Natural gas customers moving with Powershop need to give three days notice to ensure connection to the new property. After, all the customer needs to do is make sure the main switch at the new property is turned off.

How to Pay a Bill with Powershop

Powershop’s Powerpacks mean you can purchase energy before or after you’re billed, online or in-app, with direct debit or bank card. Powershop also accepts BPAY for payments to your account, by getting in touch with your financial institution and quoting your account reference number and Biller Code 07720.

Powershop login online

As a predominantly online company, Powershop shines through with its online features including the Powershop app for customers to manage their accounts. Customers can access their Powershop account either online, or through the app on their phones. 

Powershop Australia AppThe Powershop app is how customers can not only monitor their energy and manage their account but also purchase Powerpacks to pay for energy.
iPhone Android

Alternatively, customers can log into their Powershop account online.

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