Phone
1300 005 123Sales & account support
Customer service & contact
Customer service & contact
How to contact Kogan Energy
The Kogan Energy contact number is 1300 005 123, open Monday to Friday. Kogan keeps support simple, by phone and email only, with everything else managed in your online account. Below is every way to get in touch and the best time to call.
1300 005 123
Phone & email only
Mon–Fri support
Online account
Contact details
Kogan Energy contact information
Kogan provides phone and email support; live chat and app support are not available. A postal address is not publicly listed.
Best for written queries
Support hours
Mon–Fri 8am–7pm
AEST · closed weekends
Website
koganenergy.com.au
Manage your account online
For the fastest service, call mid-morning or mid-afternoon when the lines are less busy, and have your account number or NMI ready. Hours shown are a guide and can change; check koganenergy.com.au for the latest.
When to get in touch
When should you contact Kogan Energy?
Reach out to the Kogan Energy team whenever you need help with any of the following.
Billing enquiries or a question about your electricity invoice
Updating your account or personal details
Requesting a meter read or a usage summary
Organising a move to a new address
Cancelling your electricity service or account
Understanding your energy usage or plan features
Moving house with Kogan Energy
If you are moving home and want to transfer your Kogan Energy service, notify the team at least 3 business days in advance. This allows time for a final meter read at your old property and ensures power is connected on time at your new home. You can also request account closure if you are switching providers or no longer need electricity at the property.
Emergencies
Power outages & emergencies
Kogan sells you electricity and gas, but it is your energy distributor who connects your home and fixes faults and outages. Find your distributor\'s emergency number on your latest energy bill or by searching your postcode online.
Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Common questions
A Selectra expert answers your most common Kogan Energy contact questions
The Kogan Energy contact number is 1300 005 123, open Monday to Friday, 8am to 7pm (AEST). You can also email [email protected]. Kogan Energy does not currently offer live chat or a mobile app.
Get in touch for billing enquiries, account or detail updates, meter reads, moving house, disconnections, or any question about your plan or usage. For faster service, call mid-morning or mid-afternoon and have your account number or NMI (National Meter Identifier) ready.
Notify Kogan Energy at least 3 business days before your move, by phone or email, so a final meter read can be taken at your old property and power is connected on time at your new home. You can also request account closure if you are switching providers.
No. Kogan Energy does not offer a mobile app or live chat. All customer service enquiries are handled by phone or email. If you prefer written communication or need interpreter tools, email is the clearer option.
Kogan sells you energy but does not run the network, so it cannot fix an outage directly. For a power outage or fault, contact your energy distributor — their number is on your bill. For serious danger to life or property, call 000 immediately.
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Whatever your query, it is worth checking your plan against the market. Compare Kogan with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.