How to Contact Kogan Energy
If you're a Kogan Energy customer or considering switching to Kogan Energy, knowing how to get in touch with their customer service team is essential. Whether you have a question about your electricity bill, need help updating your account details, or want to organize a move, Kogan Energy offers several ways to contact their support team. This guide provides all the key contact information for Kogan Energy, including phone and email support, operating hours, and helpful tips for getting fast assistance. If you're also thinking about switching energy providers or comparing electricity plans, Selectra can help you find the best options for your home.
Who is Kogan Energy?
Kogan Energy is an Australian electricity retailer that operates under the well-known online retail brand Kogan.com. The energy business was launched in partnership with Powershop, using their backend systems and wholesale energy arrangements.
Kogan Energy focuses on competitive electricity prices, digital-first account management, and bundling deals with Kogan.com discounts. Its plans are designed for customers who are comfortable managing their account online and are looking for straightforward, no-frills service. While Kogan Energy is relatively new in the Australian energy market, it has grown in popularity among tech-savvy households and budget-conscious users looking for low-cost electricity plans.
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Kogan Energy Contact Details
Kogan Energy provides customer support through phone and email. Live chat and mobile app support are not currently available. Below is a summary of Kogan Energy’s contact information:
| Contact Method | Details |
|---|---|
| Sign up or switch with Selectra | 1300 560 964 |
| Phone Number | 1300 005 123 |
| Email Address | [email protected] |
| Customer Support Hours | Monday to Friday, 8:00am – 7:00pm (AEST) |
| Website | www.koganenergy.com.au |
| Postal Address | Not publicly listed |
When Should You Contact Kogan Energy?
You should get in touch with Kogan Energy customer service if you need help with any of the following:
- Billing enquiries or issues with your electricity invoice
- Updating your account or personal details
- Requesting a meter read or usage summary
- Organizing a move to a new address
- Cancelling your electricity service or account
- Understanding your energy usage or plan features
For faster service, it’s recommended to call during mid-morning or mid-afternoon, as phone lines tend to be less busy during these times. Always have your account number or NMI (National Meter Identifier) ready when calling or emailing.
Moving House with Kogan Energy
If you're moving home and want to transfer your Kogan Energy electricity service to your new address, it's best to notify them at least 3 business days in advance. This allows time for a final meter read at your old property and ensures power is connected on time at your new home.
You can also request account closure if you're switching providers or no longer need electricity at the property.
Is There a Kogan Energy App or Live Chat?
Kogan Energy does not offer a mobile app for managing your electricity account. There is also no live chat option on their website. All customer service enquiries must be handled via phone or email.
If you require interpreter services or prefer written communication, contacting Kogan Energy by email may offer a clearer experience, especially if you're using online translation tools.
Want to Compare Kogan Energy to Other Electricity Providers?
If you're looking to save money on your electricity bills or explore alternatives to Kogan Energy, Selectra can help. Our team of Australian energy experts can walk you through different electricity plans and help you switch providers in just a few minutes over the phone.
Speak to a Selectra Energy Expert
Call 1300 560 964
Monday to Friday, 9:00am – 7:00pm (AEST)
Kogan Energy provides simple, digital-focused electricity services for Australian households. While customer service options are limited to phone and email, their extended weekday support hours make it easy to get help with your account. If you're unsure whether Kogan Energy is right for you, or if you're looking for a better energy plan, contact Selectra to compare your options at 1300 560 964.
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