Tango Energy is the retail arm of Pacific Hydro Corporation and offers simple electricity plans with a focus on renewable sources and green energy to households in Victoria, and more recently New South Wales, South Australia and Queensland. Continue reading to find out if Tango Energy could be the right energy provider for you.
What is Tango Energy?
Tango Energy is an Australian run energy company that sells consumer energy to Australian households.
Tango energy was formerly known as "Pacific Hydro Retail" and is the retail division of the global renewable energy generator Pacific Hydro.
Tango first started selling energy to Victorian residential and business customers in 2012 under the name Pacific Hydro Retail and changed its name to Tango Energy in 2016. Tango energy began to grow rapidly and has now started selling energy to households in New South Wales as well, and to a lesser extent in South Australia and Queensland.
Who Owns Tango Energy?
Tango Energy is owned and operated by Pacific Hydro and acts as the company's retail division.
However, Pacific Hydro (Tango Energy) is no longer Australian owned, as it was acquired in 2016 by a Chinese investment firm known as State and Power Investment Company (SPIC). SPIC is owned by the Chinese government and has energy stakes in 35 countries across the globe. Although Tango Energy and Pacific Hydro are Chinese owned, their main offices in Melbourne are Australian run.
Tango Energy Reviews
Below we have compiled a list of Tango Energy pros & cons to help you make a clearer decision about the provider.
Tango Energy Pros and Cons
Tango Energy Review: Pros
- Competetive and affordable prices
- 12- month fixed-rate tariffs
- No confusing discounts
- High solar feed-in tariff
Tango Enrgy Review: Cons
- Not available in all states
- Limited options in most states
- Poor customer service reviews
- Recent price rises
Tango energy offers simple energy pans that focus on renewable energy. Customers rate Tango Energy as one of the better electricity providers on the market.
Tango Energy reviews found on Product Review show that customers give the energy retailer 3.1 out of 5 stars. 40% of Tango Energy customers give Tango 5-stars. However, another 40% of customers on the platform left Tango Energy reviews with just 1 star.
Positive Tango Energy reviews left on the platform mention, great customer service, low energy rates, and clear communication regarding changes to your energy plans or payment methods.
One customer named Lisa left the following Tango Energy review:
After being a loyal Origin customer for 10+ years, I moved to Tango Energy based on great prices and good online reviews. From my first phone call, to every phone call subsequent, I have spoken to friendly professional, local staff who have taken time to listen and help. When my credit card number changed, they proactively telephoned me. When my tariff changed recently, they took the time to explain the reasons and talk me through my options. While they may not be the cheapest provider (although not far off), their customer service is outstanding and worth paying a little extra for. - Lisa M. from VictoriaHowever, since first publishing this Article in 2020, Tango Energy received several 1-star reviews which have lowered Tango Energy's score on the platform.
Negative Tango Energy Reviews cite billing issues that they are unable to resolve with repeat calls to customer service and a recent price rise during the pandemic. Many customers complain that they received the price-increase notification on very short notice, leaving them with only a few days to find a cheaper option.
Karen from Melbourne mentioned the following:
I have been with Tango for some years and was very happy with their rates. They had simple to understand pricing without the confusing discounting. Not so now. Their prices have hiked and their plans are different from what they were before and they have introduced confusing discounting. They are also offering cheaper rates to new customers which existing customers cannot get. I also didn't realise they are not Australian until now so I will move to an alternate company. I would give them no stars if I could. - Karen from MelbourneWhile these customers' experiences help shed light on some of Tango's positive and negative aspects, it's always best to take other People's Tango Energy reviews with a grain of salt.
Tango Energy Plans
One of the positive aspects of Tango Energy is that its energy plans are very simple.
All Tango Energy plans come with fixed rates. Having a Fixed-rate tariff means that your usage rates & your supply charges won't change until the end of your contract. This is positive for most customers as it protects you from price rises and also helps you easily manage your bills.
Tango doesn't use confusing conditional discounts which makes it clearer for you to anticipate what you will receive.
Tango Electricity Plans
- Tango Energy offers 3 different electricity plans:
- Home Select
- Tango Blue
- Prepay & Save
Home Select
Tango Energy's Home Select tariff is a fixed rate tariff for 12 months meaning you are guaranteed the rate won't change for 1 year. You can also choose if you prefer to manage your account online using direct debit and electronic billing or if you prefer a more traditional method.
Tango Blue
Tango Blue, is only available in New South Wales and Victoria. The Tango Blue tariff is similar to the Home Select tariff in that you will receive a fixed rate for 12 months. However, the Tango Blue plan comes with "100% GreenPower". This is means that all the energy you use will be backed by GreenPower-accredited renewable producers. In other words, with the Tango Blue plan, your carbon emissions will be offset.
Prepay & Save
Prepay & Save is Tango's prepaid dual fuel tariff and is available only in Victoria. To sign up for the Prepay & Save tariff you must make a one-time deposit of $200, however, your $200 deposit will then be applied to your first bill as a credit. This tariff is only available as direct debit and can only be used if you have both gas (see below) and electricity from Tango.
Tango Gas Plans
Tango gas is only available in Victoria. Therefore if you live in another state and are interested in Tango Energy, you will only be able to choose them as an electricity supplier.
Gas Select
"Gas Select" is the name of the only Tango gas plan. Gas Select offers low gas rates which are fixed for 12 months. This gas plan doesn't have any confusing discounts and also comes with no exit fees, meaning that you are free to leave the contract without penalty whenever you like. Gas Select can be combined with any of Tango Energy's electricity tariffs in Victoria, and gives you exclusive access to the Pay & Save tariff mentioned above.
Tango Energy Rates
Tango Energy offers competitive electricity rates in New South Wales Victoria, Queensland 6 South Australia.
For the biggest discounts available, we recommend looking at the Tango Home Select plan which offers fixed rates for 12 months.
If you’re interested in offsetting your energy usage with carbon offset, however, Tango Blue offers 100% GreenPower accredited energy included in their plan.
However, if you live in Victoria, you can also get Tango gas for your home as seen below.
Select your state from the list below to find Discover Energy gas and electricity rates.
Tango Energy Electricity Rates NSW
Tango Energy offers the following rates in NSW:
| Plan Name | Home Select |
| Reference Price Discount | -26% off |
|---|---|
| Daily Supply Charge | 66.0c / day |
| Usage Rates | 26.13c / kWh |
| Estimated Annual Bill | $1,260 |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with an average use of 3900kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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Tango Energy Electricity & Gas Rates VIC
Tango Energy offers the following plans and rates in VIC:
| Plan Name | eSelect | Home Select |
| Reference Price Discount | -4% off | -2% off |
|---|---|---|
| Daily Supply Charge | 110.10c / day | 111.10c / day |
| Usage Rates | 27.31c / kWh | 28.33c / kWh |
| Estimated Annual Bill (discounts included) |
$1,420 / year | $1,450 / year |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Victoria (3000). Calculations are based on average usage of 4000kWh per year and the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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| Plan Name | eSelect | Home Select |
| Daily Supply Charge | 115.50c / day | 115.50c / day |
|---|---|---|
| Usage Rates | 2.70c - 3.34c / MJ | 3.50c - 3.91c / MJ |
| Estimated Annual Bill (discounts included) |
$1,120 / year | $1,280 / year |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Victoria (3000). Calculations are based on average usage of 4000kWh per year and the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2024.
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Tango Energy Feed-in Tariff & Solar Panels
Tango Energy offers renewable energy plans through its solar feed-in tariff program. However, its feed-in tariff is a completely separate offer from Tango's main tariff offerings.
Tango Energy feed-in tariffs offer the following basic rates:
| VIC | NSW | QLD | SA |
| 4.9 cents/kWh | 0.0 cents/kWh | 0.0 cents/kWh | 0.0 cents/kWh |
Source: Tangoenergy.com - Valid January 2022. Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here.
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If you are interested in a Tango Energy solar feed-in tariff there are two numbers available for you to call.
For questions regarding solar energy contact one of Tango’s solar advisors using the following Tango Energy contact number: 1800 595 434.
To apply for a Tango Energy Feed-in tariff call the following phone number: 1800 010 648
Tango also offers higher payout rates in VIC and SA.
In SA you can choose the Solar Plus plan if you have purchased your system through Tango Energy and you will receive a whopping 20 cents/kWh. To be eligible for a solar plan in SA, customers must purchase their solar system through Tango Energy's approved partners.
In VIC, you can opt for a higher payout rate by choosing Solar Saver or Solar Plus plans. You can see more info on this below.
Tango Energy Feed-In Tariff VIC
In Victoria, Tango customers can get a basic Tango Energy feed-in tariff, or opt for one of Tango's higher paying offers: Solar Saver or Solar Plus.
Solar Saver has a higher payout rate for exporting to the grid but requires you to have a dual fuel tariff through Tango Energy, meaning both electricity and gas.
Solar Plus has an even higher payout rate than Solar Saver, but in addition to having both gas and electricity supplied by Tango Energy, you must also purchase your Solar PV system through Tango Energy to receive this tariff.
| Plan Name | Payout Rate |
| Basic | 4.9 cents/kWh |
| Solar Plus | 60.0c/kWh on your first 10kWh/day Then 4.9c/kWh after |
Source: Tangoenergy.com - Valid January 2022. Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here.
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One important fact to note is that Tango does not offer solar panel systems directly, however you can contact Tango to arrange a quote on a solar panel system through one of their approved third-party solar PV system retailers.
How to Pay Your Tango Energy Bill
Tango Energy offers flexible bill payment methods for all of its customers.
You can pay your Tango Energy bill in the following ways:
- online
- over the phone
- by direct debit
- in-person
- by mail
| Payment Method | How to Pay Your Tango Energy Bill |
| BPAY | Contact your financial institution to set up BPAY using your personal reference or account number, and Tango Energy’s Biller Code, located on your Tango Energy Bill |
| Online | Pay bill online now with VISA or Mastercard |
| Over the phone | Call 1800 010 648 and follow the prompts to pay with your VISA or Mastercard |
| Direct debit by bank account | Complete a Tango Energy direct debit form and send it by post, fax, or email |
| In-person | Pay in person at any Australia Post Office with your invoice |
| Send cheque or money order (payable to Tango Energy Pty Ltd) with payment slip to: Tango Energy PO Box 320, Geelong North VIC 3215 |
If you’re experiencing financial hardship Tango Energy can assist you by organizing a payment extension or payment plan, as well as help you find any concessions or rebates that might be available to you. It’s best to contact Tango as soon as possible to speak about your options.
Tango Energy App & My Accout
If you prefer to manage your energy account online, you have the option of connecting via the Tango Energy app or via the Tango Energy login page at Tangoenergy.com/login.
You can use your Tango energy login information for both the app login and online login.
If you need assistance, you can contact Tango Energy customer support at the phone number in the section above.
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Tango Energy Contact & Tango Energy Support
The following Tango Energy contact methods are available to customers:
- Calling Tengo Energy Customer support
- Tango Live Chat
- Sending an email
- Sending a letter by post
You can access the Tango Live Chat feature or online form at tangoenergy.com.
| Tango Energy Contact Number | 1800 010 648 |
| Tango Energy Email | [email protected] |
| Tango Energy Address | Tango Energy Retail Operations, PO Box 320, Geelong North VIC 3215 |
| Tango Energy Fax Number | (03) 8621 6112 |
Tango Energy’s Sales Team is available by phone Monday to Friday, 8:30am to 7pm, excluding public holidays.
Likewise, Tango Energy’s Customer Service team is available by phone Monday to Friday 8:30am to 5:30pm, excluding public holidays.
How to Sign-up for a Tango Electricity Plan
You can sign up for Tango Energy online on their website or by calling the following Tango Energy Contact Number: 1800 010 648
Tango Energy just launched its new online sign-up process, making it easier for customers to subscribe to a Tango Energy plan. If you sign up online you are required to submit personal information including a valid form of identification, for a credit check to ensure eligibility to the best Tango Energy rates offered.
Moving Home with Tango Energy
If you are a Tango Energy customer and are moving home, contact Tango customer service for further information and to organize the disconnection from the current property. You can also speak about setting up an energy connection at your new house.
Tango Energy customer service is available weekdays from 8:30am to 5:30pm and can be reached by calling 1800 010 648 or by Tango Customer Support email.
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