Energy Locals: Renewable Energy and Innovative Offers, Contact, Reviews

Energy Locals is one of the newest energy providers in the Australian market, offering innovative and renewable electricity plans to its customers in NSW, the ACT, Victoria, Queensland, and South Australia as well as programmes to support the local communities. Read on for all information about Enova Energy, and what they have to offer and decide if Energy Locals is the best Australian energy retailer for you. 

Energy Locals Overview

Energy Locals is a relatively new energy provider in Australia, and part of the trend to disrupt the way energy is provided to Australians by offering green energy in an innovative way. Energy Locals was first founded in 2015 by Adrian Merrick, a 15-year veteran of the energy sector. Since then, Energy Locals has amassed over 6,000 customers across New South Wales, the ACT, Victoria, Queensland, and South Australia.

In addition to its environmentally friendly approach to energy in Australia, Energy Locals also pairs with charities (local and national) to give back to the community it serves.

Offers from Energy Locals

Energy Locals offers two energy plans to its customers in New South Wales, ACT, Victoria, Queensland, and South Australia, which are a bit different from the average energy company’s services.

Energy Locals offers wholesale prices to its customers for a monthly membership fee, and guarantees its customers will never pay more than the reference price. In addition both energy plans are 100% carbon off-set, and come with no lock-in contracts or exit fees.

Energy Locals Electricity Plans
  Online Saver Local Saver
  • Online only - self serve portal,
    online chat, & email
  • Membership $17.99/month or $10.99/month
    if you pay on time (daily usage included)
  • Competitive solar feed-in-tariff
  • Extra credit when you pay on time
  • Phone, online chat, and
    email customer service
  • $15.99/month membership
  • Competitive solar feed-in-tariff
  • Fee-free home moving service
  • No credit card fees
  • At sign-up, can elect to
    support a local charity

In addition, new and existing customers can request a Smart Meter online and be able to view their energy usage online and get more manageable monthly bills.

Special Offers through Energy Locals

Energy Locals is working with various companies and communities around Australia to provide the best and cheapest renewable energy options to its customers.

Energy Locals + Enosi

Energy Locals and Enosi have partnered together to help communities buy and sell solar energy to each other in a peer-to-peer way. Available to residential and small business customers in NSW, ACT, South Australia, and south east Queensland with plans to expand to Victoria, Energy Locals and Enosi allow individuals and communities to set their own buy and sell prices for excess solar energy, as well as donate energy. Customers don’t need to pay more for Enosi service, and only need to be on a regular Energy Locals electricity plan.

Tesla Energy Plan + The Virtual Power Plant

Through a partnership between Energy Locals and Tesla, customers in South Australia have the option of joining the Tesla Energy Plan, a unique solar energy plan that utilizes the virtual power plant (VPP) to bring lower cost energy to solar panel users. Included in the Tesla Energy Plan:

  • 10c/kWh solar Feed-in-Tariff
  • $0 daily supply charge
  • 31.13c/kWh usage charge
  • Discounted Tesla Powerwall
  • Up to 35% off the SA reference price

As part of the Tesla Energy Plan, customers without a Tesla Powerwall can purchase one for $3,499 plus installation, rather than the market rate of $5,700 plus installation. Customers who already have the Tesla Powerwall can sign up for the Tesla Energy Plan immediately.

Should you decide to leave the Tesla Energy Plan before the 12-month period is up, there may be an early termination charge. After the 12 month minimum contract there is no exit fee or lock-in contract

Contact Energy Locals

Energy Locals customer service is available by phone, email, and Facebook Messenger, as well as live chat on their website and their customer service numbers are available weekdays between 8:30am to 6:30pm AEST.

Phone numbers for Energy Locals customer service do differ depending on which state or territory you live in.

Energy Locals Contact Numbers
State or Territory Phone Number
General Number 1300 693 637
Queensland (07) 4079 4016
NSW & ACT (02) 8294 2302
South Australia (08) 7078 8082

The head office of Energy Australia is located in Victoria:

132 Cremorne Street
Richmond, VIC 3121

How to Subscribe, Move, or Cancel Energy Locals

Customers can sign up online and provide their details. Once customers receive a confirmation email, their 10-day cooling off period begins.

10-Day Cooling Off Period All energy customers in Australia are legally entitled to a 10-day cooling off period. During this time a customer can cancel their new energy service without penalty, for any reason.

New customers can book their move when signing up with Energy Locals online. For existing customers, there is an online form where Energy Locals needs at least three business days to organize your move.

For all urgent moves under three business days, customers can call 1300 693 637 so their move can be prioritized.

How to Pay Your Energy Locals Bill

Customers have the option of paying online or by setting up direct debit. In addition, Energy Locals customers can choose the option for smoothpay, which gives them monthly or fortnightly payments instead of one large bill every three months.

Reviews of Energy Locals

Energy Locals has relatively positive customer reviews. What makes them stand out among other companies, however, is that any negative reviews online are personally answered by the founder of Energy Locals, Adrian Merrick.

Otherwise, Energy Locals customer service appears to be generally well reviewed, though a few people cite when billing issues come up customer service is slower to fix the problem.

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