Energy Locals Review 2024: Compare Plans and Prices

Energy Locals is one of the newest energy providers in the Australian market, offering innovative and renewable electricity plans to its customers in NSW, the ACT, Victoria, Queensland, and South Australia as well as programmes to support the local communities. Read on for all information about Enova Energy, and what they have to offer and decide if Energy Locals is the best Australian energy provider for you.

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What is Energy Locals?

Energy Locals is a relatively new green electricity company in Australia and is part of the trend to disrupt the way energy is provided to Australians.

Energy Locals offers green power in an innovative way that gives the power back to the consumer. Energy Locals offers wholesale prices to its customers for a monthly membership fee, and guarantees its customers will never pay more than the reference price.

Energy Locals was first founded in 2015 by Adrian Merrick, a 15-year veteran of the energy sector. Since then, Energy Locals has amassed over 6,000 customers across New South Wales, the ACT, Victoria, Queensland, and South Australia.

In addition to its environmentally friendly approach to energy in Australia, Energy Locals also pairs with charities (local and national) to give back to the community it serves.

Energy Locals Review: Is Energy Locals Worth It?

The reviews towards Energy Locals are positive. Most customers highlight the company’s commitment to providing green energy and excellent customer service.

Energy Locals is committed to offering and promoting green energy, limiting investments in fossil fuels and offering customers high payout rates for exporting renewable energy back to the grid.

Review of Energy Locals Plans & Rates

Energy Locals is a wholesale membership energy provider which claims to give residential electricity customers access to wholesale energy rates for a fixed monthly membership fee.

Energy Locals retails electricity plans across the National Electricity Market, including retailing electricity in both Tasmania and the ACT. While Energy Locals gas is not yet available, there is talk of expanding into the natural gas market in April 2022.

Want to see in our Energy Locals review if they're available in your state? Check out the Energy Locals review summary below:

Energy Locals claims to not profit from your energy usage, and instead gives customers access to wholesale energy rates with a fixed monthly membership fee. This means Energy Locals has an interest in helping you reduce your energy consumption.

In general, there are two Energy Locals electricity plans available, and you can find a review of both plans below:

Energy Locals Online Member Plan

• $12.99/month membership fee credited back if you stay with Energy Locals for 6 months
• Direct debit Energy Locals bill payment required
• Online support only thorough Energy Locals Portal and email communication
• $0 exit fees and no lock-in contract
• 100% Carbon Offset

Energy Locals Local Member Plan

• $17.99/month membership fee credited back if you stay with Energy Locals for 6 months
• Flexible bill payment methods with no credit card fees
• Flexible Energy Locals contact methods
• $0 exit fees and no lock-in contract
• 100% Carbon Offset

Energy Locals Prices by State

Choose your state from the dropdown menu below to see Energy Locals rates:

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Energy Locals Review of Solar & Renewables

Energy Locals is an environmentally-focused energy provider, offering 100% carbon neutral offset energy at no additional cost to you the consumer.

Are you looking to do more for the environment with Energy Locals? Below we review Energy Locals solar feed-in tariff and their GreenPower initiative.

Energy Locals Review: Solar Energy

Energy Locals does not offer a specific energy plan for households with solar PV systems, but you can still access a standard solar feed-in tariff with Energy Locals.

• NSW: 6.2c - 11.5c / kWh
• ACT: 3c - 7.1c / kWh
• VIC: 8.3c / kWh
• QLD: 6c - 10.7c / kWh
• SA: 6.5c - 9.5c / kWh
• TAS: 8.9c / kWh

It’s important to note that due to the increase in popularity of solar PV systems and increase of solar energy generation to the grid, most energy providers are reducing their standard solar feed-in tariffs. In our Energy Locals review, we have found that the energy provider’s FiT is on-par with other energy providers’ standard rates.

Energy Locals Review: GreenPower

GreenPower is a governmentally-accreddited program that allows energy customers to carbon offset their energy consumption and invest in the Australian renewable energy industry for a small additional cost.

Energy Locals offers three GreenPower options in addition to already offsetting consumers’ energy usage at no additional cost. With Energy Locals you can invest in GreenPower by matching 10%, 50% or 100% of your electricity consumption.

• GreenPower 10%: 0.39c/kWh
• GreenPower 50%: 1.95c/kWh
• GreenPower 100%: 3.90c/kWh

Energy Locals is Among the Cheapest Energy Providers in Australia!

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Customers’ Energy Locals Reviews

Across the web, Energy Locals reviews are generally positive which is quite rare for energy providers in Australia.

• Energy Locals reviews on ProductReview are an impressive 4.0 out of 5 stars, with 121 of the 188 reviews a full 5 stars.
• Energy Locals customers on Facebook give the energy provider 4.2 out of 5 stars, out of 95 total Energy Locals reviews.

Tim, from Adelaide, SA says in their verified 5-star Energy Locals review:

We were with a well known electricity retailer for over 10 years, and we were on substantial discount plan with them. When we discovered Energy Locals, I compared my last electricity account (put in all the data to Excel) and ran the numbers. There was a substantial saving with Energy Locals, even after 'losing' the discount that we were on with our previous retailer. As I say, so glad we found Energy Locals. The change was easy as, and the power service remains stable and reliable.

Of course, there are some negative Energy Locals reviews in the mix, with the most common complaint being that occasionally, the energy provider makes a mistake with their energy account which, in turn, leads to billing issues.

Simon G of South East Queensland says in his 1-star Energy Locals review:

Signed up for the good rates, regretting it due to poor customer service and incompetence. Energy Locals created two accounts instead of one when we signed up and when I called to rectify their support removed online access to both accounts. I've been trying to regain access to my own account for months now, called them numerous times and sent way too many follow up emails. Didn't get anywhere and the support staff are unhelpful and unreliable, usually promising a call back which then never happens. If you value good customer support and online access to your account (e.g. to view your smart meter readings) then stay away...

Energy Locals Review Verdict: Is Energy Locals Any Good?

Energy Locals claims to offer the cheapest electricity rates possible, thanks to their wholesale energy membership scheme, as well as 100% carbon neutral offset at no additional cost to their customers which makes it one of the greenest energy provider's in Australia.

While everyone’s experience with their energy provider is different, it’s hard to argue with an average 4 out of 5 stars, particularly as people are much more likely to leave a negative Energy Locals review not a positive one. Of course, it's important to do your own research when comparing energy companies and plans and Selectra is here to help.

Our Verdict on Energy Locals Energy Locals is a great option for customers who want an Aussie provider that is committed with renewable energy and sustainability without being overly expensive. If you are looking exclusively for cheap rates, then there might be other options more appealing to you. In any case, we always recommend you to compare electricity providers before making up your mind.

If you want to learn more about Energy Locals plans and prices compared to other providers, you can call 1300 560 964 and get all the details.

Energy Locals Billing & Bill Payment

There are only 2 ways to pay for your Energy Locals account:

1. Paying online
2. Paying by setting up a direct debit.

However, Energy Locals customers have the option to use Smoothpay, which is a feature commonly used by Ovo Energy.

Smoothpay allows you to make monthly or fortnightly payments instead of one large bill every three months.

Other Energy Locals Programs

Energy Locals is working with various companies and communities around Australia to provide the best and cheapest renewable energy options to its customers.

Energy Locals + Enosi

Energy Locals and Enosi have partnered together to help communities buy and sell solar energy to each other in a peer-to-peer way.

Available to residential and small business customers in NSW, ACT, South Australia, and south east Queensland with plans to expand to Victoria, Energy Locals and Enosi allow individuals and communities to set their own buy and sell prices for excess solar energy, as well as donate energy.

Customers don’t need to pay more for Enosi service, and only need to be on a regular Energy Locals electricity plan.

Energy Locals Tesla Energy Plan + The Virtual Power Plant

Through a partnership between Energy Locals and Tesla, customers in South Australia have the option of joining the Tesla Energy Plan, a unique solar energy plan that utilizes the virtual power plant (VPP) to bring lower cost energy to solar panel users.

Included in the Tesla Energy Plan:

• 10c/kWh solar Feed-in-Tariff
• $0 daily supply charge
• 31.13c/kWh usage charge
• Discounted Tesla Powerwall
• Up to 35% off the SA reference price

As part of the Tesla Energy Plan, customers without a Tesla Powerwall can purchase one for $3,499 plus installation, rather than the market rate of $5,700 plus installation. Customers who already have the Tesla Powerwall can sign up for the Tesla Energy Plan immediately.

How to Login on Energy Locals

You can sign up for Energy Locals online at energylocals.com.au.

To get your Energy Locals login credentials, you will be asked to provide your personal identification, payment information, and some details about your home and energy consumption habits.

After you get your Energy Locals login details, you will receive a confirmation email and your 10-day cooling-off period will begin.

10-Day Cooling Off Period All energy customers in Australia are legally entitled to a 10-day cooling-off period. During this time a customer can cancel their new energy service without penalty, for any reason.

Moving With Energy Locals

If you are a new customer, you can book your move when you register with Energy Locals online. For existing customers, there is an online form to fill out and Energy Locals will need at least three business days to organize your move.

For an urgent move in under three business days, you can call 1300 693 637 to have the Energy Locals Moving Home team put you on the high priority list.

Energy Locals Contact Methods

You can contact Energy Locals customer service by:

• Phone
• Email Energy Locals at [email protected]
• Facebook Messenger
• Live chat (on their website)

Energy Locals' customer service lines are open weekdays between 8:30am to 6:30pm AEST. If you decide to call Energy Locals, the specific Energy Locals contact number for you depends on the state or territory you live in.

Customers can also contact Energy Locals customer service by mail. For billing issues, applications or complaints, Energy Locals customers can simply send a letter to the the head office of Energy Locals:

Energy Locals Head Office
132 Cremorne Street
Richmond, VIC 3121
Australia

Below is a list of energy Locals contact numbers by state: