MATE Mobile | See MATE Mobile Plans, Contact & Reviews

MATE, one of Australia’s newer telecommunication providers, has promised simple and friendly service since 2014. For more information about MATE, and everything they offer, continue reading below.

Overview of MATE Mobile

Australian-based MATE is a telecommunications company that provides mobile and broadband services to customers across Australia. Since its start in 2014, MATE has striven to provide its customers with friendly, local, service and simple plans that include unlimited data and no lock-in contracts.

Founded by twin brothers Dave and Mark Fazio, and Jonathan Dundovic, the small ISP startup has grown in excess of 3000% and now provides service to more than 35,000 Australians across the country.

MATE Network Coverage

MATE is an MVNO and uses parts of the Telstra network. Telstra covers over 98.8% of the population with its network, with most coverage around major cities along the southern coast and additional coverage in smaller areas in the Northern Territory and regional areas. Within the next six months, Telstra hopes to expand its network to include more 4G service to metropolitan areas.

Reviews of MATE

Overall, MATE has good online reviews. Customers cite easy signup and setup with broadband, fast speeds, and minimal dropouts. In the past, customers reported problems with communicating with MATE customer service, but MATE has worked to resolve these issues and more recently, customers have been citing that they receive fast service and their issues are fixed in a timely manner.

MATE Mobile Plans

MATE offers many options for SIM-only plans to customers in Australia, poviding them with reliable and simple mobile plans as well as excellent customer-oriented service.

MATE has five SIM-only mobile phone plans on the Telstra network. Each plan comes with unlimited standard national call and text (including MMS), up to 50GB of data banking, and unlimited international call and SMS to 15 selected countries (excluding MATES good mates plan).

Want to bundle?MATE offers customers the opportunity to bundle NBN with any mobile or home phone plan to save $10 on their monthly bill.

How to Sign Up to MATE & Activate a SIM-Card

Customers can sign up to MATE mobile or broadband services online. Customers signing up online will need to provide details such as their address (for delivery and connection), and valid identification for a credit check.

Customers signing up for a mobile plan with MATE will need to provide identification as per the Australian government. For more information about ID checks and mobile phones, check out the ACMA.

Once you receive your MATE mobile SIM-card, you can activate it online. Activation will occur during business hours Monday to Friday between 8:30am and 7:00pm, and Saturday to Sunday between 9:00am to 5:00pm, excluding national holidays. Customers porting an existing number are advised it can take up to 24-hours once activation starts.

Contact MATE Customer Service

MATE offers Australian-based customer service, including phone, email, and live chat support available during business hours Monday to Friday 8:30am to 7:00pm, and Saturday to Sunday between 9:00am to 5:00pm . Customers can call MATE customer service at 13 14 13 to speak with an Australian-based customer service representative.

Alternatively, customers can email [email protected] or find live chat support online.

Posted mail can be sent to MATE at:

MATE
340 Victoria Street 
Wetherill Park NSW 2164 
Australia