Solstice Energy Contact | Customer Service & Support Info
Need to get in touch with Solstice Energy? Whether you’re an existing customer or looking to switch providers, Solstice Energy offers several ways to contact their support team. From general enquiries and account assistance to accessibility services for hearing-impaired customers, this guide covers everything you need to know about contacting Solstice Energy. You can reach Solstice Energy by phone, email, or mail, or submit an enquiry online through their website. Emergency and interpreter services are also available.
Overview of Solstice Energy Contact Information
Solstice Energy is based in Tasmania and provides electricity and gas retail services. If you’re a Solstice Energy customer, you can get help by calling their customer service number, emailing their support team, or submitting an online form. Interpreter and relay services are also supported for customers who need communication assistance.
| Contact Method | Details |
|---|---|
| Sign up and switch today | 1300 560 964 |
| General Enquiries & Customer Service | 1800 750 750 |
| Email Support | [email protected] |
| Website | www.solsticeenergy.com.au |
| Mailing Address | PO Box 858, Launceston TAS 7250 |
| Online Contact Form | Available via Solstice website |
| Interpreter Service (TIS National) | 131 450 |
| Deaf or Hard of Hearing Support | National Relay Service – see below for details |
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Call Selectra on 1300 560 964 for free help signing up or comparing providers.
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How to Contact Solstice Energy
If you need help with your account, billing enquiries, or want to switch to Solstice Energy, the easiest way to get in touch is by calling their customer service number on 1800 750 750.
Gas Emergencies
If you’re experiencing a gas emergency, visit the gas emergency section of the Solstice Energy website for the appropriate steps and contact numbers. Since Solstice is a gas retailer and not a distributor, all gas faults or leaks should be reported directly to your local gas distributor or emergency services.
For life-threatening emergencies, call 000 immediately.
Interpreter and Accessibility Services
Solstice Energy provides communication options for customers who speak a language other than English or who have hearing or speech difficulties.
If English isn’t your first language, call 131 450 to be connected to Solstice Energy through a free interpreter.
National Relay Service (NRS)
Customers who are deaf, hard of hearing, or have a speech impairment can contact Solstice Energy using the National Relay Service:
- TTY users: Dial 133 677, then ask for 1800 750 750
- Speak and Listen: Call 1300 555 727, then ask for 1800 750 750
- Internet Relay: Visit NRS website and request Solstice's number
- SMS Relay: Send a text to 0423 677 767
These services ensure that all customers can access Solstice Energy’s support team using the method that works best for them.
Moving House or Switching to Solstice?
Solstice Energy makes it simple to sign up for a new electricity or gas plan. If you’re moving to a new property or want to switch from another provider, call 1800 750 750 to speak with their support team.
Want to compare Solstice Energy to other providers first?
Call Selectra on 1300 560 964 to speak with a specialist who can help you compare plans and get connected fast.
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No AI Used in This Content
At Selectra Australia, we pride ourselves on delivering content that is 100% written, reviewed, and fact-checked by real people. We do not use artificial intelligence tools—such as ChatGPT, Google Gemini, or any other generative AI platforms—to produce or edit the content found on this page. Every article and guide is created by our in-house team of Australian content specialists, energy experts, and researchers who understand the local market and care deeply about providing accurate, up-to-date, and genuinely helpful information. We believe trust is built through transparency and human insight—never automation.
