Customer service
1800 750 750General enquiries · Mon–Fri 9am–5pm (AEST)
Customer service & contact
Customer service & contact
How to contact Solstice Energy
Solstice Energy is a Tasmanian electricity and gas retailer. The easiest way to reach the support team is on 1800 750 750, Monday to Friday 9am–5pm (AEST). You can also email, use the online form, or get help through interpreter and relay services.
1800 750 750
Email & online form
Interpreter & relay
Tasmania gas & power
In a hurry
Solstice Energy contact details
One main line handles account help, billing and switching. Tap any number to call.
Interpreter (TIS)
131 450Free interpreter to Solstice Energy
TTY relay
133 677Then ask for 1800 750 750
Emergency
000Life-threatening situations
Email support
[email protected]Online contact form
Available at solsticeenergy.com.au
Mailing address
PO Box 858, Launceston TAS 7250
Emergencies
Gas emergencies
Solstice is a gas retailer, not a distributor, so it does not manage gas faults or leaks. All gas faults should be reported directly to your local gas distributor or to emergency services.
Life-threatening emergency?
If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately. For other faults, contact your local gas distributor or see the gas emergency section of the Solstice Energy website.
Accessibility
Interpreter and relay services
Solstice provides communication options for customers who speak a language other than English or who have hearing or speech difficulties. If English is not your first language, call 131 450 to be connected to Solstice through a free interpreter.
National Relay Service (NRS)
TTY users: Dial 133 677, then ask for 1800 750 750.
Speak and Listen: Call 1300 555 727, then ask for 1800 750 750.
SMS Relay: Send a text to 0423 677 767.
Internet Relay: Visit the NRS website and request Solstice's number.
Common questions
A Selectra expert answers your most common Solstice Energy contact questions
Call Solstice Energy on 1800 750 750, email [email protected], or use the online contact form at solsticeenergy.com.au.
Solstice Energy customer service is available Monday to Friday, 9am to 5pm (AEST).
For gas emergencies, contact your local gas distributor or call emergency services on 000 immediately. Solstice is a gas retailer, not a distributor, so it does not manage gas faults or leaks.
Yes. Interpreter services are available through TIS National on 131 450, and the National Relay Service supports customers who are deaf, hard of hearing or have a speech difficulty.
TTY users dial 133 677 then ask for 1800 750 750; Speak and Listen users call 1300 555 727 then ask for 1800 750 750; SMS Relay users text 0423 677 767; or use internet relay via the NRS website.
Send mail to Solstice Energy, PO Box 858, Launceston TAS 7250.
Call 1800 750 750 to set up or transfer your electricity or gas. The support team will guide you through the process for a smooth transition.
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Whatever your query, it is worth checking your plan against the market. Compare retailers that supply your address to find the plan that fits how you actually use electricity and gas.