Customer support
1300 689 86624/7 general enquiries & billing
Customer service & contact
Customer service & contact
CovaU Energy contact numbers
The general CovaU Energy contact number is 1300 689 866, with 24/7 customer support. Below we break down every way to contact CovaU — phone numbers, email, postal address and payment options — whatever your query.
1300 689 866 · 24/7 support
Sales · sign-up
Overseas line
Language & TTY help
In a hurry
The CovaU numbers most people need
Tap any number to call. Wherever you live in NSW, the ACT, VIC, QLD, SA or TAS, your query is handled by the same CovaU team.
Sales & sign-up
1300 111 688New connections & switching
Overseas
+61 2 8330 7100Call CovaU from abroad
Language help
13 14 50Translating & Interpreting Service
All CovaU contact numbers
Search the full CovaU phone directory
CovaU has separate lines for sales, switching, overseas calls, language help and accessibility. Type what you need (for example "sales", "overseas", "language") to filter the list.
Customer support (24/7)
1300 689 866General enquiries, billing and account help. Sales and service Mon–Fri 9am–6pm (AEST), with 24/7 support.
Moving house
1300 689 866Connections and same-day moves, handled by customer support. Mon–Fri 9am–6pm (AEST).
Billing & payments
1300 689 866Pay a bill, set up direct debit or query a charge. Mon–Fri 9am–6pm (AEST).
Calling from overseas
+61 2 8330 7100Reach CovaU customer service from anywhere in the world. Mon–Fri 9am–6pm (AEST).
TTY (hearing impaired)
133 677National Relay Service for customers who are deaf or have a hearing or speech impairment.
No CovaU number matches that search. Try a broader term, or call the general line on 1300 689 866.
You can also email [email protected] or manage your account online through MyAccount. Hours shown are a guide and can change; check covau.com.au for the latest.
In writing
CovaU email & postal address
For written correspondence, feedback or payments by cheque, reach CovaU by email or post.
Customer service email
[email protected]Postal address
CovaU Energy
PO Box R241
Royal Exchange NSW 1225
Emergencies
CovaU outages & emergencies
CovaU sells you electricity and gas, but your energy distributor connects your home and fixes faults and outages. Find your distributor's number on your latest energy bill or use the list below.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billGas leak or gas emergency
Your gas distributor
See your billCommon distributor outage numbers by state
Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Paying your bill
CovaU payment & billing options
CovaU gives you several ways to manage your energy bills, from card payments to direct debit.
By phone
Call 1300 689 866 with a credit or debit card.
Online
Log in to your MyAccount on the CovaU website to view and pay bills.
Direct debit
Set up automatic payments from a bank account or card via MyAccount.
BPAY
Use the BPAY biller code and reference shown on your CovaU bill, through your bank.
By mail
Send a cheque with your remittance slip to PO Box R241, Royal Exchange NSW 1225.
Feedback & complaints
How to make a complaint to CovaU
Raise feedback or a complaint by phone on 1300 689 866, by email, or through your MyAccount dashboard. If it is not resolved, you can escalate free of charge to your state energy ombudsman.
Common questions
A Selectra expert answers your most common CovaU contact questions
The general CovaU Energy contact number is 1300 689 866 for 24/7 customer support, billing and account help (sales and service Monday to Friday 9am–6pm AEST). For new connections and switching, call sales on 1300 111 688.
Most queries are handled on 1300 689 866, including moving house and billing. To switch or sign up call 1300 560 964, from overseas call +61 2 8330 7100, for language help call 13 14 50, and TTY users can call 133 677. Use the searchable directory above to find the right number.
You can email [email protected], manage your account online through MyAccount, or write to CovaU Energy, PO Box R241, Royal Exchange NSW 1225. Language assistance is available on 13 14 50 and TTY users can call 133 677.
For a power outage or fault, contact your energy distributor — CovaU sells you energy but does not run the network. Find the number on your bill, or use the distributor list above. For serious danger to life or property, or a gas leak, call 000 immediately.
Pay by phone on 1300 689 866, online through MyAccount, by direct debit, by BPAY, or by mailing a cheque to PO Box R241, Royal Exchange NSW 1225. Direct debit through MyAccount is the easiest way to avoid missed payments.
Raise feedback or a complaint by phone on 1300 689 866, by email, or through your MyAccount dashboard. If it is not resolved, you can escalate free of charge to your state energy ombudsman: EWON (NSW), EWOV (VIC), EWOQ (QLD) or EWOSA (SA).
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Whatever your query, it is worth checking your plan against the market. Compare CovaU with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.