CovaU Energy Contact
CovaU is an Australian energy provider offering electricity, gas, and bundled utility plans to residential and business customers across several states. Whether you're moving house, managing your energy account, or looking to sign up, here's how to get in touch with CovaU Energy.
Who is CovaU Energy?
CovaU Energy is an Australian-owned energy retailer offering electricity, natural gas, and utility bundles to homes and businesses across several states. Founded with the goal of delivering affordable and reliable energy, CovaU has grown into a trusted provider that services customers in New South Wales, Victoria, Queensland, South Australia, and the Australian Capital Territory.
Unlike some of the larger energy companies, CovaU focuses on flexibility and customer service. They offer a range of competitive plans tailored to suit different household sizes and usage habits, including options for green energy and fixed-rate pricing. CovaU also makes managing your account simple with online access through their MyAccount portal, paperless billing, and multiple ways to pay.
In addition to standard residential services, CovaU also supplies energy to small and large businesses, with custom solutions that help manage usage and control energy costs. Their bundled utility options—which may include energy, water, and internet—provide added convenience for customers looking to streamline their monthly bills with one provider.
With a commitment to clear communication and customer support, CovaU stands out for its personalized service, multilingual assistance, and straightforward sign-up process. Whether you're moving into a new home, looking to save on your energy bill, or simply want a provider that’s easy to reach, CovaU aims to make energy simple and stress-free.
CovaU Contact Information
CovaU Energy offers multiple ways for customers to get in touch, whether you're looking for help managing your energy account, need support with a recent bill, or want to connect your electricity or gas at a new property. Their customer service team can be reached by phone for general enquiries, while specialized services such as moving house or billing support are also handled via dedicated contact lines.
In addition to phone support, CovaU provides language assistance and services for customers with hearing impairments, making their support accessible to a wide range of households and businesses. Below, you’ll find a full list of contact numbers, service hours, and other important information to help you reach the right department quickly and efficiently.
CovaU General Contact Number
- CovaU Phone Numbers
- Customer Service: 1300 689 866
- Overseas: +61 2 8330 7100
- Language Assistance: 13 14 50
- TTY for Hearing Impaired: 133 677
- Switch or Sign up for CovaU: 1300 560 964
CovaU Customer Service Hours
Monday to Friday: 9:00am – 6:00pm (AEST)
CovaU Postal Address
CovaU Energy
PO Box R241
Royal Exchange NSW 1225
| Department / Query | Phone Number | Hours |
|---|---|---|
| General Enquiries | 1300 689 866 | Mon-Fri: 9am – 6pm (AEST) |
| Moving House | 1300 689 866 | Mon-Fri: 9am – 6pm (AEST) |
| Billing & Payments | 1300 689 866 | Mon-Fri: 9am – 6pm (AEST) |
| Overseas Enquiries | +61 2 8330 7100 | Mon-Fri: 9am – 6pm (AEST) |
| National Relay Service | 133 677 | Mon-Fri: 9am – 6pm (AEST) |
| Language Assistance | 13 14 50 | Mon-Fri: 9am – 6pm (AEST) |
| Outages & Emergencies | Refer to your energy bill | 24/7 |
How to Contact CovaU Energy
Customers can reach CovaU’s customer service team by calling 1300 689 866 during business hours for all general enquiries, billing, or account-related matters.
If you're calling from overseas, use +61 2 8330 7100 to reach the CovaU team.
Power Outages & Emergencies
In the event of a life-threatening emergency, dial 000 immediately. For non-life-threatening electricity or gas issues, including outages or suspected gas leaks, contact your local energy distributor. This information is typically listed on your most recent energy bill.
- Common Distributor Contacts by State
- NSW (Endeavour Energy): 13 10 03
- NSW (Essential Energy): 13 20 80
- VIC (AusNet Services): 13 17 99
- QLD (Energex): 13 62 62
- SA Power Networks: 13 13 66
For gas leaks or gas emergencies, contact the Australian Gas Network in your area or refer to the emergency number on your CovaU bill.
Pay Your CovaU Energy Bill
- Payment Options
- By phone: Call 1300 689 866 with a credit card
- Online: Log into your MyAccount on the CovaU website
- Direct Debit: Set up automatic payments via your account
- BPAY: Use the BPAY details on your bill
- Mail: Send a cheque and remittance slip to the postal address listed above
Cancel Your CovaU Account
To cancel your CovaU plan, contact customer support on 1300 689 866 during business hours. Have your account number, personal details, and forwarding address ready for a smooth cancellation process.
CovaU Feedback and Complaints
CovaU welcomes feedback to improve their customer service. You can:
- Ways to Provide Feedback
- Call 1300 689 866
- Email the support team via their website's contact form
- Submit a complaint through your MyAccount dashboard
If you're not satisfied with the resolution, you can escalate your complaint to the relevant energy ombudsman in your state:
- Energy Ombudsman Contacts
- NSW (EWON): 1800 246 545
- VIC (EWOV): 1800 500 509
- QLD (EWOQ): 1800 662 837
- SA (EWOSA): 1800 665 565
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