Simply Energy, Australian retail subsidiary of French company Engie, offers services to more than 700,000 customers in Victoria, South Australia, New South Wales, Queensland, and Western Australia. Read on for more information about Simply Energy and what they have to offer, or discover all of Australia's energy providers with Selectra.
Simply Energy Plans Explained
Simply Energy plans are available for electricity and gas, with a special focus on rewards programs to bring customers even more deals and perks.
Simply Energy plans give special deals for card-holders of NRMA, RAA, BIG4, Seniors Cards, and Village Cinema Vrewards, as well as more simple plans with discounted rates. Not all Simply Energy plans are available in every state, but Simply Energy offers something for everyone.
Learn more about Simply Energy plans below.
Simply Blue Perks
If you’re not yet an NRMA member, you can sign up for Simply Blue Perks energy plan, and get a complimentary 12-month NRMA subscription along with great energy discounts.
The Simply Blue Perks energy plan comes with:
- A complimentary 12-month NRMA subscription
- Carbon neutral energy at no additional cost
- No lock-in contracts and no exit fees
- Access to the Simply Energy MyAccount app
Simply Energy Saver
Simply Energy Saver is the no-frills energy plan from Simply Energy.
If you want an uncomplicated energy plan, Simply Energy Saver gives customers:
- Competitive energy rates and discounts
- Carbon neutral energy at no extra cost to you
- No lock-in contracts and no exit fees
- Access to the MyAccount app by Simply Energy
Simply NRMA
Simply NRMA gives NRMA (The National Roads and Motorists’ Association) members low rates and additional perks.
If you’re an NRMA member you can sign up to Simply NRMA and get:
- Exclusive discount only available to NRMA Members
- Carbon neutral energy at no extra cost to you
- No lock-in contracts and no exit fees
- Access to the Simply Energy MyAccount app to manage your energy services
Simply Movie Perks
If you’re a movie buff, Simply Energy has partnered with Village Cinemas to bring Simply Movie Perks to Victoria. Get 2,000 Vrewards per month and redeem them at any participating Village Cinema location.
The Simply Movie Perks plan gives cinephiles:
- Up to 24,000 Vrewards points per year when you sign up for dual fuel with Simply Energy
- Guaranteed energy discounts
- Carbon neutral energy at no extra cost to you
- No lock-in contracts or exit fees
Simply Basics
Simply Basics gives Victorian customers the same rates as the Victorian Default Offer, keeping things as simple as possible.
Sign up for Simply Basics, and get:
- No lock-in contract and $0 exit fee
- Carbon neutral energy at no extra cost
- Access to Tracker to get weekly updates on your energy usage
- Access to the MyAccount app to manage your Simply Energy account online
Simply Choose & Simply Members
Simply Energy has ongoing partnerships with different rewards programs.
Members of these rewards programs can get exclusive perks and rewards for signing up to a Simply Energy plan and adding their rewards account.
Simply Energy has partnered with the following programs to get exclusive deals:
- BIG4
- Seniors Card Holders
- Simply Vinnies
Simply RAA Members
RAA Members in South Australia get exclusive deals when they sign up for Simply RAA energy plan.
RAA Members can sign up to Simply Energy with their RAA Account and get:
- Exclusive discount on Simply Energy usage and supply charges for RAA members
- Carbon neutral energy at no additional cost to you
- No lock-in contracts and $0 exit fees
- Access to the Simply Energy MyAccount app
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Simply Energy by State
Simply Energy plans are available not available in every state.
If you want to find our whether Simply Energy gas and electricity is available to you, will find a summary of what Simply Energy services (electricity or gas) are available below.
| State | Simply Energy Electricity | Simply Energy Gas |
|---|---|---|
| New South Wales | ||
| ACT | ||
| Victoria | ||
| Queensland | ||
| South Australia | ||
| Western Australia | ||
| Tasmania | ||
| Northern Territory |
Want to Compare Simply Energy Rates? Find a detailed breakdown of the costs associated with Simply Energy plans by heading over to our Simply Energy Rates Guide.
Simply Energy Feed-in Tariff
Simply Energy offers a number of green and renewable energy options for environmentally-minded Australians, including solar PV installations, solar battery storage, a solar hot water program, and a solar feed-in tariff.
Simply Energy feed-in tariffs, like other energy providers’, have been reduced over the years as more and more Australians invest in solar energy and export renewable energy back to the grid.
Below, you will find the Simply Energy feed-in tariff available in your state.
| State | Simply Energy Feed-in Tariff |
|---|---|
| New South Wales | 5.5c / kWh |
| ACT | 8c / kWh |
| Victoria | 6.7c / kWh |
| Queensland | 4.5c / kWh |
| South Australia | 4.5c / kWh |
Valid February 2022
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Simply Energy Contact Number
Simply Energy can be contacted by phone, email or live chat.
If you want to contact Simply Energy online you can contact Simply Energy Live Chat from 8am to 8pm, Monday to Friday. Or, if you prefer, you can email Simply Energy at info@simplyenergy.com.au.
Depending on your situation, the Simply Energy contact number you need to call can differ. Below, you will find a summary of Simply Energy contact numbers for each department, along with the business hours available to contact Simply Energy.
| Simply Energy Department | Simply Energy Number | Simply Energy Contact Hours (AEST) |
|---|---|---|
| Residential Sales | 1300 075 579 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Residential Moving House | 1300 942 068 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Residential Service | 13 88 08 | Mon-Fri: 8am-7pm |
Simply Energy MyAccount Manage all your Simply Energy services and account online or with the Simply Energy MyAccount app including billing and payments, tracking your energy usage, and getting financial support.
Simply Energy Bill Payments
As a major energy provider in Australia, Simply Energy offers flexible billing and payment options for Simply Energy bills.
While direct debit is recommended for Simply Energy bill payments, you will find all available payment methods in the table below:
| Bill Payment Method | How to Pay a Simply Energy bill |
|---|---|
| Post Billpay | Pay with Post Billpay online using the information found on your energy bill |
| Credit card | Pay on the Simply Energy website with your account number and credit card |
| PayPal | Pay your Simply Energy bill with your PayPal details |
| Direct Debit | Set up Simply Energy direct debit online |
| BPAY | Contact your financial institution and pay your Simply Energy bill using the Biller code and reference number found on your latest Simply Energy bill |
| In person | Pay at any Australia Post Office using cash, a credit card, EFTPOS, or cheque |
| Over the phone | Call 13 88 08 8am to 7pm Mon. to Fri. to pay your Simply Energy Bill |
| Send a cheque with your payment slip to: Simply Energy GPO Box 367 Melbourne, Victoria 3001 |
Simply Energy Review
In our research of Simply Energy reviews, customers generally don’t seem too pleased with their Simply Energy service.
Customers on TrustPilot give Simply Energy 1.3 out of 5 stars, with 98% 1-star reviews. On ProductReview, Simply Energy gets 1.2 out of 5 stars, from over 1,300 total customer reviews.
The biggest complaint customers seem to have is inexplicably high energy bills and an inability for Simply Energy customer service to resolve any problems. Some customers say that this is due to sudden increases in supply and usage rates, while others say Simply Energy wrongly estimates their gas or electricity usage.
Dave H, of Greater Melbourne VIC, says in his verified 1-star Simply Energy review: They increased my electricity kwh and daily usage rates, and didn't let me know. I noticed it after about 6 months and checked the contract which stated that they had to advise me of these changes on the next bill, which they hadn't done. I emailed them and asked for the previous bills to be revised, and then for the difference to be subtracted from my next bill. They refused to revise any of the bills and said I would have to pay interest on the pending bill (I refused to pay the latest bill until this issue was rectified). I changed energy providers to Kogan who are great, and who have better rates than Simply Energy anyway.
Justine C, a verified reviewer from Sydney, NSW had a similar experience with the energy provider, which she outlines in her Simply Energy review: My electricity bill is normally $100-150 a quarter, yet for some unbeknown reason (still not satisfied with their investigations) my last bill turned out to be $725 a quarter. Have phoned them a few times between the 04/11/21 - 23/12/21 to sort out, and said they investigated and that an updated bill would be sent to me, of which I still have NOT received. All I get are overdue and disconnection notices! Terrible, terrible service.
It’s hard to say whether Simply Energy is a good energy provider or not, as everyone’s experiences are different. When comparing and switching energy providers, it’s important to do your own research to find the best energy plan for you and comparison services like Selectra can help.
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Read more articles about Simply Energy
Simply Energy Review: Should You Switch?
Simply Energy: Pay My Bill
Simply Energy Rates for Electricity and Gas Plans
Simply Energy Contact & Customer Service Guide