Simply Energy: Offers, Contact Information, Reviews
Simply Energy, Australian retail subsidiary of French company Engie, offers services to more than 700,000 customers in Victoria, South Australia, New South Wales, Queensland, and Western Australia. Read on for more information about Simply Energy and what they have to offer, or discover all of Australia's energy providers with Selectra.
About Simply Energy
Simply Energy, a subsidiary of French company Engie, was first founded in 2005. Simply Energy provides gas and electricity to homes in Victoria, South Australia, New South Wales, Queensland, and Western Australia. Currently, Simply Energy sales total 12% of the energy market in Australia.
Simply Energy gas and electricity plans
Simply Energy gas and electricity services are available to customers in Victoria, South Australia, Queensland, New South Wales, and Western Australia. Plans vary greatly in offers, depending on where you live, but all customers are eligible to the standard market offer. Not all plans are available to all regions and states, and offers may vary by postal code within states.
In addition to the benefits that come with each plan, Simply Energy holds drawings and contents where customers can win additional EFTPOS credit.
Simply Energy rates and offers NSW
Simply Energy has two gas and electricity plans available to customers in New South Wales; Simply NRMA for NRMA members to receive additional perks and benefits, and Simply Energy Saver which offers a simple plan with guaranteed discounts. In addition, customers with a BIG4 Holiday Parks membership have access to Simply Energy’s Simply Choice plan, which offers additional and exclusive benefits.
| Simply NRMA | Simply Energy Saver | |
|---|---|---|
| Discount off the reference price | 21% discount off the reference price | 20% discount off the reference price |
| Usage rates | 28.61c / kWh | 28.61c / kWh |
| Daily supply charge | 93.61c / day | 93.61c / day |
| Estimated annual cost | $1,151 / year | $1,166 / year |
*Source: Simply Energy rates for Sydney. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff.
Estimated annual cost based on average usage of 3,900kWh/year. Valid July 2020
| Simply NRMA | Simply Energy Saver | |
|---|---|---|
| Discount off the reference price | 21% discount off the reference price | 20% discount off the reference price |
| Usage rates | 1.24c / MJ to 3.75c / MJ | 1.24c / MJ to 3.75c / MJ |
| Daily supply charge | 58.30c / day | 58.30c / day |
| Estimated annual cost | $638 / year | $646 / year |
*Source: Simply Energy rates. Rates valid for postcode 2000 within Jemena distribution network.
Estimated annual cost based on average gas usage of 18,542MJ/year. Valid July 2020
Simply Energy rates and offers in Victoira
Simply Energy offers residents in Victoria the choice of three gas and electricity plans; Simply AFL where customers can earn up to $300 AFL Store vouchers in addition to their guaranteed discount, Simply Movies which gives customers 2,000 Village Vrewards per month on top of their guaranteed discount, and Simply Energy Saver which doesn’t offer membership card perks but does come with a higher discount off the usage and supply charge. In addition to these plans, BIG4 Holiday Parks members can also sign up for an exclusive plan only available to them.
| Simply AFL | Simply Movies | Simply Energy Saver | |
|---|---|---|---|
| Discount off the reference price | 10% discount off the reference price | 10% discount off the reference price | 15% discount off the reference price |
| Usage rates | 25.17c / kWh | 25.17c / kWh | 25.17c / kWh |
| Supply charge | 113.09c / day | 113.09c / day | 113.09c / day |
| Estimated annual cost | $1,278 / year | $1,278 / year | $1,207 / year |
*Source: Simply Energy rates. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020.
| Simply AFL | Simply Movies | Simply Energy Save | |
|---|---|---|---|
| Discount off the reference price | 13% discount off the reference price | 13% discount off the reference price | 20% discount off the reference price |
| Usage rates | 2.18cto 3.27c / MJ | 2.18cto 3.27c / MJ | 2.18cto 3.27c / MJ |
| Supply charge | 76.89c / day | 76.89c / day | 76.89c / day |
| Estimated annual cost | $932 / year | $932 / year | $857 / year |
*Source: Simply Energy rates. Rates valid for postcode 3000 within Australian Gas Networks distribution zone. Estimated annual cost based on average usage of 29830J/year. Valid July 2020.
Simply Energy rates and offers in South-East Queensland
Simply Energy only retails electricity to South-East Queensland residents. Simply Energy offers two electricity plans for residents in that region of the state; Simply RACQ Plus which gives members great RACQ benefits in addition to their guaranteed overall discount off the reference price, and their Simply Energy Saver plan which gives simple guaranteed discounts off the reference price. Members of BIG4 Holiday Parks can also unlock additional exclusive deals and perks with their BIG4 Holiday Parks card.
| Simply RACQ Plus | Simply Energy Saver | |
|---|---|---|
| Discount off the reference price | 17% discount off the reference price | 16% discount off the reference price |
| Usage rates | 24.75c / kWh | 24.75c / kWh |
| Supply charge | 101.22c / day | 101.22c / day |
| Estimated annual cost | $1,252 / year | $1,267 / year |
*Source: Simply Energy rates. Rates valid for postcode 4000 within Energex distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,600kWh/year. Valid July 2020.
Simply Energy rates and offers in South Australia
Simply Energy retails both electricity and gas to residents of South Australia, with two plans available to choose from. Simply RAA gives RAA members great member benefits in addition to the guaranteed discount off the reference price, while their Simply Energy Saver Plan offers simple discounts to customers in the state.
| Simply RAA | Simply Energy Saver | |
|---|---|---|
| Discount off the reference price | 9% discount off the reference price | 8% discount off the reference price |
| Usage rates | 36.06c / kWh | 36.06c / kWh |
| Supply charge | 106.70c / day | 106.70c / day |
| Estimated annual cost | $1,667 / year | $1,685 / year |
*Source: Simply Energy rates. Rates valid for postcode 5000 within SA Power Networks distribution zone on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020.
| Simply RAA | Simply Energy Saver | |
|---|---|---|
| Discount off the reference price | 9% discount off the reference price | 8% discount off the reference price |
| Usage rates | 2.07 to 5.35c / MJ | 2.07 to 5.35c / MJ |
| Supply charge | 63.44c / day | 63.44c / day |
| Estimated annual cost | $779 / year | $779 / year |
*Source: Simply Energy rates. Rates valid for postcode 5000 within Australian Gas Networks distribution zone. Estimated annual cost based on average usage of 11875MJ/year. Valid July 2020.
Simply Energy rates and offers in Western Australia
Due to the regulation of electricity within the state of Western Australia, Simply Energy only offers gas to residents there. Western Australians have the Simply Energy Saver gas plan available, which offers simple, no frills discounts. In addition, customers with either a BIG4 Holiday Parks membership or a Seniors Card can also sign up to Simply Energy’s Simply Choice plan for exclusive membership perks and offers.
| Simply Energy Saver | |
|---|---|
| Discount off gas usage charges (Conditional pay on time discount) |
45% pay on time discount |
| Usage rates | 13.68 to 15.17c / MJ |
| Supply charge | 21.96c / day |
| Account service fee | 6.77c / day |
*Source: Simply Energy rates. Rates valid for postcode 6000 for ATCO. Valid July 2020
Simply Energy contact information
Residential customers can contact Simply Energy by phone or email. To call Simply Energy customer service, you can use one of the numbers below:
| Enquiry | Phone Number | Hours Available |
|---|---|---|
| Sales | 1800 009 141 | 8am - 7pm weekdays 10am - 2pm Saturdays |
| Customer Service | 13 88 08 | 8am - 7pm weekdays |
| International Number | +61 3 8843 0637 | 8am - 7pm weekdays |
| Interpretation Service | 1300 408 265 | 8am - 7pm weekdays |
Customers can also email Simply Energy for any written requests including adding an extra contact or adding a signatory to your account.
Customers can also send any forms by post to:
PO Box 210
Balwyn VIC 3103
How to Subscribe to Simply Energy
Customers can subscribe to Simply Energy online. If customers have any questions about signing up with Simply Energy, you can call Simply Energy sales team at 1800 009 141. If you're interested in signing up to a Simply Energy plan, you will need to provide valid identification and agree to a credit check to ensure your eligibility for a plan.
Looking to Change? Move house with Simply Energy
Existing customers of Simply Energy can fill out a moving form in order to move house with Simply Energy. For customers moving house within 5 business days, call 13 88 08 for a special meter reading.
New customers moving house and looking to sign up with Simply Energy in their new house when signing up online.
Cooling off Period Australian residents who sign up for a new energy service are legally entitled to a 10-business-day cooling-off period. During this time, customers can cancel their new plan for any reason without penalty. To cancel outside of the cooling-off period, dial 13 88 08.
How to pay Simply Energy bills
Simply Energy has a simple way to pay: online on the Simply Energy Pay My Bill page, by either credit card or PayPal. Customers can also set up direct debit online via Simply Energy My Account or by emailing or mailing a direct debit request form to:
PO Box 210
Balwyn VIC 3103
Sometimes, it can be difficult to keep on top of bills. Simply Energy offers financial hardship help for customers unable to pay their Simply Energy bills. Contact Simply Energy to discuss your financial options, which can include:
- Flexible payment options to help smooth out energy bills, or even get ahead when possible
- Flexible payment methods such as Centrepay
- Energy efficiency advice to help you implement energy-saving measures
- Assistance with concessions and rebates
- Financial counselling referrals
Reviews of Simply Energy
Simply Energy reviews are mixed, and one of the biggest complaints of customers is Simply Energy’s cold-calling and door-knocking practices, as well as billing issues. Product Review customers give Simply Energy 1.4 out of 5 stars, while TrustPilot customers give Simply Energy 1.5 out of 5 stars.
- Unsolicited telemarketing and door-knocking - Simply Energy will often call from unregistered numbers, even when a customer is on a Do Not Call List
- Billing disputes - Customers cite billing issues that often go unresolved, as well as higher than average bills
- Good Discounts - Customers say the pay on time discounts available in some states offer up great discounts
Simply Energy Online
Simply Energy is available online through My Account. Customers can also find their Simply Energy account on Google Play and the App Store.
