QEnergy claims to make it easy for Australian households to save money on their energy bills by reducing the retail costs of electricity. As a private, Australian-owned energy company located in Brisbane, QEnergy has electricity plans available to residential Australians in New South Wales, Victoria, Queensland, and South Australia. Do you want to learn more about QEnergy? Keep reading below to see what QEnergy has to offer.
QEnergy Administration Update!QEnergy has ceased trading after falling into a voluntary administration based on a decision by its board of directors.
As a result of the closure, all of QEnergy's customers will be automatically switched to a new provider appointed by the Australian Energy Regulator (AER) through the "Retailer of Last Resort Scheme". You may also choose a different supplier of your choice and leave with no exit fees.
Alternatives to QEnergy
If you are a current QEnergy customer, then you are probably in search for a new energy provider. Below we have listed Selectra's top choices for energy providers and plans by state..p>
Top Providers & Plans in New South Wales
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
 SUMO Assure |
$1,330 / year | Benefits: Solar Feed-In & Smart Meter Compatible Daily Supply Charge: 88.00c/day |
|
 Energy Locals Online Member |
$1,610 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 57.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with an average use of 3900kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid November 2024.
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Top Providers & Plans in Australian Capital Territory
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
Energy Locals Online Member |
$2,030 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 59.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Canberra (2600) with an average use of 6100kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid November 2024.
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Top Providers & Plans in Victoria
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
SUMO Assure |
$1,310 / year | Benefits: No Lock-In Contract Daily Supply Charge: 105.27c/day |
|
Energy Locals Online Member |
$1,390 / year | Benefits: No Lock-In Contract, Solar Feed-In & $50 Referral Credit Daily Supply Charge: 59.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Melbourne (3000) with an average use of 4,000kWh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid November 2024.
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Top Providers & Plans in Queensland
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
SUMO Assure Advantage |
$1,390 / year | Benefits: Solar Feed-In & Smart Meter Compatible Daily Supply Charge: 101.20c/day |
|
Energy Locals Online Member |
$1,740 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 85.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Brisbane (4000) with an average use of 4,600kwh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid November 2024.
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Top Providers & Plans in South Australia
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
SUMO Lite Residential |
$1,840 / year | Benefits: Solar Feed-In Daily Supply Charge: 101.00c/day |
|
Energy Locals Online Member |
$2,080 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 78.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Adelaide (5000) with an average use of 4000kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid November 2024.
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About QEnergy Australia
QEnergy is privately owned by ION Limited, an Australian company, which it claims allows it to provide specialised energy services.
QEnergy is a small energy company that predominantly operates across parts of Queensland and Victoria with services in New South Wales and South Australia. While QEnergy has traditionally been a business energy retailer, it does offer electricity plans to certain residential customers.
QEnergy Rates & Plans
While QEnergy is predominantly an energy provider for Victorian businesses, they do offer some residential energy plans as well.
QEnergy has stopped offering plans to new customers for the time being. Due to the energy crisis, the only QEnergy Rates available are their standing offer plans for current customers.
We visited the QEnergy website to review their plans and were greeted with the following message:
Currently all Market Offers and Standing Offers are on hold to New Customers. Standing Offer is available to current customers only. As you may be aware there is significant movement and volatility in the wholesale electricity market, and this is impacting our ability to offer competitive pricing at this time.
For companies offering new sign-ups, you can see our article on the cheapest electricity rates on the market right now.
Select your state from the list below to find QEnergy rates.
QEnergy Rates NSW
| Plan Name | Standing Offer |
|---|---|
| Reference Price Discount | Same as the reference price |
| Estimated Annual Bill | $1,512 |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with an average use of 3900kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2022.
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QEnergy Rates Victoria
| Plan Name | Standing Offer |
|---|---|
| Reference Price Discount | Same as the reference price |
| Estimated Annual Bill | $1,293 |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Victoria (3000). Calculations are based on average usage of 4000kWh per year and the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2022.
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QEnergy Rates Energy Qld
| Plan Name | Standing Offer |
|---|---|
| Reference Price Discount | Same as the reference price |
| Estimated Annual Bill | $1,620 |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Brisbane (4000) with average usage of 4600kWh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2022.
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QEnergy Rates Energy South Australia
| Plan Name | Standing Offer |
|---|---|
| Reference Price Discount | Same as the reference price |
| Estimated Annual Bill | $1,840 |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Adelaide (5000) with an average use of 4000kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid July 2022.
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How to Contact QEnergy
Are you looking to contact QEnergy?
QEnergy offers many different ways to get in touch with its customer service. Australians can contact QEnergy by:
- Phone
![Live Chat]()
- Fax
- Post
- Live Chat
- Online Form
If you’re a residential customer in New South Wales, South East Queensland, or South Australia you will need to contact QEnergy using one of these methods to sign up for a QEnergy electricity plan.
Below, you will find out how you can contact QEnergy no matter your query or question:
| QEnergy Contact Method | Contact QEnergy |
|---|---|
| QEnergy Phone Number | 1300 44 85 35 |
| QEnergy Number for Existing Customers | 1300 69 89 92 |
| QEnergy Fax | 1300 88 71 62 |
| QEnergy Email | [email protected] |
| QEnergy Postal Address | PO Box 3043 South Brisbane 4101 QLD |
Want to Switch to a New Energy Provider?
Speak to an agent or see more plans for free !
QEnergy SmoothPay and Bill Payments
QEnergy SmoothPay gives customers the option to pay their QEnergy bill in smaller, more manageable, monthly amounts.
SmoothPay averages out your annual electricity usage and how much you will spend, and evens it out over the course of 12 months. This allows you to better budget your monthly cash flow and avoid bill shock during seasonal energy spikes. During this time QEnergy will monitor your monthly payments and usage, and adjust if necessary if they find you are in debt or in credit.
SmoothPay can be paid by:
- Credit card over the phone
- Direct Debit
- BPAY via your financial institution
- Cheque by post
- In-person at any Post Office
Need to pay a QEnergy bill? Below you can find QEnergy bill payment methods available with SmoothPay:
| Payment Method | How to Pay |
|---|---|
| Credit Card | Call: 1300 79 24 41 Mon. to Fri. 8am-4pm |
| Direct Debit: | Set up a direct debit by calling: 1300 69 89 92 |
| BPAY | Contact your financial institution and pay using the BPAY information on your latest QEnergy bill |
| Cheque | Send cheque and attached payment slip to: QEnergy Limited Po Box 3043 South Brisbane QLD 4101 |
| In-Person with PostBillPay | Go to auspost.com.au to find your nearest Post Office |
QEnergy Review
In our research of QEnergy reviews, it’s worth mentioning that customers review QEnergy very favourably, which is notable considering customers are more likely to review a negative experience rather than a positive one.
Across two of the biggest review services, the average QEnergy review is 3.6 out of 5 stars.
On TrustPilot, 319 reviews give a QEnergy review of 3.6 with over 50% of them 5 stars.
On ProductReview, seven QEnergy reviews give the power company 4.3 out of 5 stars.
Says Bootscooter, a verified QEnergy customer from Adelaide who gives 4 out of 5 stars on ProductReview for his QEnergy review:
Great rates, reliable service, but their online portal stinks
TL;DR If all you want is some really good rates, I couldn't find any better (at least when I signed up 6 months ago). If you want a functioning online portal where you can monitor your usage, I'm afraid you can't get that here.
Most customers cite these reasons for leaving a positive QEnergy Review:
- QEnergy has some of the lowest rates customers have found
- Helpful customer service
- Straightforward billing
- Seamless signup
However, of the negative QEnergy reviews, customers say:
- QEnergy’s online features are limited (you can’t pay a QEnergy bill online)
- Difficulty speaking to QEnergy sales agents
Jason, on ProductReview, says in his 1-star QEnergy review:
Incompetent company
Have contacted my current provider to stop the transfer. I have tried to contact qenergy via email & telephone. Today I finally spoke to someone and there was no record of my sign up on their system, even though I gave the customer number. They found no record of d.O.B. Mobile or the customer number which I repeated 4 times.
Useless company. Stay away. No customer service at all.
Is QEnergy Any Good?
It’s hard to say whether QEnergy is any good, as everyone’s experiences with energy providers are different.
QEnergy Pros
- Competitive electricity rates
- Simple energy plans
- Positive customer reviews
QEnergy Cons
- Electricity only
- Limited online features
- Online sign up only available in Vic
Perhaps the biggest disadvantage to QEnergy is that it does not offer discounted energy plans to most residential customers. Unless you live in Victoria, your QEnergy plan is equal to the reference price.
Another disadvantage to QEnergy is its limited online features. QEnergy customers have noted the online account management services QEnergy has are basic, and customers can’t even pay their QEnergy bill by credit card online. For Australians who want a tech-savvy energy company with a comprehensive online account platform, it might be best to look elsewhere.
However, the majority of customers’ QEnergy reviews are quite positive, and the energy retailer scores an average of 3.6 out of 5 stars. It’s notable that several customer reviews cite QEnergy’s cheap electricity rates as a reason why they like the power company.
Ultimately, it’s up to you to decide if QEnergy is a good energy company, and Selectra encourages you to research electricity and gas providers to find the best deal for you.
Click below to find a better deal for your home!