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AGL Energy Offers, Gas and Electricity Rates, Contact Information, and How to Subscribe

AGL is one of the historic energy providers in Australia, and one of four gentailer energy companies. But what exactly do they have to offer? Are they the best choice of energy retailer for you, or is one of Australia's other energy providers a better fit? Read on for details about the provider's plans for electricity, gas and solar too, as well as information about AGL Smart Home starter kits. We also break down how to contact AGL if ever you have a query or need assistance, and the ways you can pay your AGL bills.


About AGL: an overview

AGL was first founded as The Australian Gas Light Company in 1837, lighting the country’s first gas lamp in Sydney. The Australian Gas Company was an instrumental hand in the expansion of gas energy throughout Australia in the 1800s, as it not only lit the first gas lamp but also introduced gas purification in order to bring gas lighting into Australian homes. It also brought the first gas-cooking stove to the country.
In 2006, The Australian Gas Light Company became AGL Energy after merging with Alinta,then demerging to create two separate retail and infrastructure companies. Since 2006, AGL has expanded to generate energy from not only power stations, but also thermal power, natural gas, wind power, hydroelectricity, solar energy, gas storage, and coal seam gas.

Today, AGL energy services are available to customers in New South Wales, Victoria, South Australia, Queensland, and most recently in Western Australia.

AGL energy plans and rates

AGL retails both gas and electricity to customers across Australia, with gas and electricity plans available in New South Wales, Victoria, Queensland, and South Australia, and gas plans for customers in Western Australia. Read below to find your states AGL electricity and gas rates, as well as available discounts and benefits for each plan and offer.

AGL energy plans in NSW

AGL retails both electricity and gas to customers in New South Wales. AGL offers two plans in the state for both gas and electricity; AGL Essentials and AGL Essentials Savers. AGL Essentials guarantees fixed rates for 12 months with no lock-in contract and allows you to collect AGL flybuys points for paying your energy bill on time with flexible billing options. AGL Essentials Saver has variable rates that can change (with notice) but also offer no lock-in contract, as well as flybuys points for paying on time with one of AGLs flexible payment methods.

AGL electricity rates in NSW*
  Essentials Essentials Saver
Discount off the reference price 17% discount off the reference price 15% discount off the reference price
Daily supply charge 75.67c / day 77.495c / day
Usage rates 24.024c / kWh 24.607c / kWh
Estimated annual cost $1,214 / year $1,243 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,900kWh/year. Valid July 2020.

AGL gas rates in NSW*
  Essentials Essentials Saver
Daily supply charge 59.906c / day 64.966c / day
Usage rates
(Block rate tariff)
2.65c to 2.031c / MJ 2.87 to 2.203c/MJ
Estimated annual cost $682 / year $739 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 2000 within Jemena distribution network. Estimated annual cost based on average usage of 50MJ/day. Valid July 2020.

AGL energy plans in Victoria

AGL offers both gas and electricity plans to Victorian residents, with two AGL energy plans available for each. AGL Essentials plan offers fixed rates for 12 months, with no lock-in contracts while AGL Essentials Saver plan has variable rates that can change with written notice. Both plans offer flybuys points for paying your energy bill on time, with flexible billing options available.

AGL electricity rates in VIC*
  Essentials Essentials Saver
Discount off the reference price 11% discount off the reference price 10% discount off the reference price
Daily supply charge 100.65c / day 101.772c / day
Usage rates 22.396c / kWh 22.649c / kWh
Estimated annual cost $1,264 / year $1,278 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020.

AGL gas rates in VIC*
  Essentials Essentials Saver
Daily supply charge 83.545c / day 83.545c / day
Usage rates
(Block rate tariff)
2.265c to 1.497c / MJ 2.328c to 1.539c / MJ
Estimated annual cost $1,189 / year $1,214 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 3000 within AGN distribution network. Estimated annual cost based on average usage of 50MJ/day. Valid July 2020.

AGL energy plans in Queensland

Depending on where you live in Queensland, you might have both electricity and gas available to you through AGL. AGL has two gas and two electricity plans available in certain parts of the state; AGL Essentials and AGL Essentials Saver. AGL Essentials gives customers fixed rates for 12 months, while AGL Essentials Savers has variable rates that can change with written notice. Both plans have no lock-in contract, and offer AGL flybuys points to customers who pay their bills on time using one of their flexible billing options.

AGL electricity rates in QLD*
  Essentials Essentials Saver
Discount off the reference price 12% discount off the reference price 11% discount off the reference price
Daily supply charge 96.987c / day 98.087c / day
Usage rates 21.142c / kWh 21.384c / kWh
Estimated annual cost $1,327 / year $1,342 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 4000 within Energex distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,600kWh/year. Valid July 2020.

AGL gas rates in QLD*
  Essentials Essentials Saver
Daily supply charge 68.123c / day 72.237c / day
Usage rates 4.486c / MJ 4.755c / MJ
Estimated annual cost $658 / year $659 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 4000 within AGN distribution network. Estimated annual cost based on average usage of 25MJ/day. Valid July 2020.

AGL energy plans in South Australia

AGL retails both gas and electricity plans to customers in South Australia. AGL Essentials is their fixed-rate plan that guarantees your rates won’t change for 12 months, while AGL Essentials Saver has variable rates that might change, with written notice. Both plans have no lock-in contract, and customers can collect flybuys points for paying their energy bills on time, and have multiple billing options, offering flexibility to customers.

AGL electricity rates in SA*
  Essentials Essentials Saver
Discount off the reference price 14% discount off the reference price 13% discount off the reference price
Daily supply charge 76.043c / day 76.923c / day
Usage rates 32.439c / kWh 32.824c / kWh
Estimated annual cost $1,576 / year $1,594 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 5000 within SA Power Networks Distribution zone on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020.

AGL gas rates in SA*
  Essentials Essentials Saver
Daily supply charge 76.34c / day 77.176c / day
Usage rates
(Block rate tariff)
3.9688c to 3.587c / MJ 4.0128c to 3.627c / MJ
Estimated annual cost $844 / year $853 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 5000 within AGN distribution network. Estimated annual cost based on average usage of 39MJ/day. Valid July 2020.

AGL energy plans in Western Australia

Due to the nature of Western Australia’s energy market, AGL only offers gas plans to residents in the state. These customers have two AGL gas plans available; AGL Set & Forget, and AGL Savers. Both plans have variable rates, meaning rates can change at any time with written notice, and have no lock-in contract. In addition, paying your energy bills will give you additional AGL flybuys points, and with flexible billing and payment there are many ways to pay your AGL energy bills.


AGL gas rates in WA*
  AGL Set & Forget AGL Savers
Direct debit conditional discount 36% off gas usage and supply rates 35% off gas usage and supply rates
Daily supply charge 21.967c / day 21.967c / day
Usage rates
(Block rate tariff)
15.169c to 13.648c / MJ 15.169c to 13.648c / MJ
Estimated quarterly cost with conditional discount $115 / quarter $117 / quarter

*Source: AGL electricity and gas plans. Rates valid for postcode 6000 for ATCO. Estimated annual cost based on average usage of 11MJ/day. Valid July 2020.

AGL solar solutions

AGL offers solar solutions to residential customers. AGL works with solar providers to help customers benefit from rooftop solar PV and solar battery storage. Customers interested in AGL Solar should call 1300 377 118 to speak with an AGL solar expert and get in contact with one of their third-party solar providers.

AGL Solar SaversAGL used to offer their AGL Solar Savers electricity plan to customers with solar PV, but has since discontinued it.

Make Your Home Smart with AGL

AGL offers customers smart home packages, which can be paid back over a 12 or 24 month period alongside your electricity bill. Smart home packages come with either Google or Amazon-branded smart speakers, and come in three levels; 1, 2, or 3.

Google Smart Home Starter Kits
  Google Starter Kit 1 Google Starter Kit 2 Google Starter Kit 3
Features
  • Google Home Mini
  • TP-Link Smart Wifi
    Plug (HS110)
  • Google Home
  • TP-Link Smart Wifi Plug (HS110)
  • TP-Link Smart Wifi Light
    Bulb (KL110) E27 screw
  • Google Nest Hub
  • Google Home Mini
  • TP-Link Smart Wifi
    Plug (HS110)
Pricing
  • $4.50 / month for 24 months
  • $9 / month for 12 months

Total cost: $108
  • $8.50 / month for 24 months
  • $17 / month for 12 months

Total cost: $204
  • $12 / month for 24 months
  • $24 / month for 12 months

Total cost: $288
Amazon Smart Home Starter Kits
  Amazon Starter Kit 1 Amazon Starter Kit 2 Amazon Starter Kit 3
Features
  • Amazon Echo Dot (3rd Gen)
  • TP-Link Smart Wifi
    Plug (HS110)
  • Amazon Echo (2nd Gen)
  • TP-Link Smart Wifi Plug (HS110)
  • TP-Link Smart Wifi Light
    Bulb (KL110) E27 screw
  • Amazon Echo Show (2nd Gen)
  • Amazon Echo Dot (3rd Gen)
  • TP-Link Smart Wifi
    Plug (HS110)
Pricing
  • $4.50 / month for 24 months
  • $9 / month for 12 months

Total cost: $108
  • $8.50 / month for 24 months
  • $17 / month for 12 months

Total cost: $204
  • $17.50 / month for 24 months
  • $35 / month for 12 months

Total cost: $420

Contact AGL to subscribe to a gas or electricity plan

Customers can call AGL Anytime by calling 131 245 for a new connection, or sign up online. When signing up you will need to provide valid identification and consent to a credit check for eligibility for the best AGL rates.

For AGL gas or electricity meter installations, additions or alterations to your existing supply, or removal of your existing supply, fill out either the Application for Electricity or Application for Gas form and send it:

  • By mail to Locked Bag 14120 MCMC Melbourne Victoria, 8001
  • By email to AGL's new connections team
  • By faxing the form to 1800 634 823​​​​​​​

AGL contact information

AGL offers 24/7 customer service through AGL Anytime, available by calling 131 245.

AGL offers many ways to contact AGL customer service, including by phone with their AGL Anytime phone number, AGL Live Chat, and email. Customers should call AGL Anytime for any question or service, whether it’s to subscribe to a new plan, change your service, or cancel your current plan. If you’re moving house with AGL, log into your AGL My Account to set up your move.

AGL’s mail address for all postal correspondence:

AGL Limited
Locked Bag 3013
Australia Square NSW 1215

How to pay an AGL bill

AGL offers many ways to pay an energy bill, giving you flexibility and freedom to ensure you stay on top of your bills no matter where you are or your preferred method of payment. If you are experiencing financial hardship, AGL also offers support to those who need it whether through Bill Smoothing, payment extensions, or their Staying Connected programme. If, for any reason you’re having difficulty paying your bill, contact AGL to find out your options.

Pay and AGL bill
Payment Method How to Pay
AGL Energy App for iPhone or Android Download the app and make one-touch payments with your stored payment method with your phone
My Account online Log into your AGL My Account to pay with your stored payment method
Pay immediately online with credit card or PayPal Pay AGL bill online now
Direct debit Set up direct debit from a chosen savings, credit, or checking account
BPay Contact your financial institution to pay via BPay
By Mail Send your payment slip and cheque or money order to:
AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001


Customers in Western Australia can send their mail payment to:
AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850
Through any Australian Post Office Visit any Australian Post Office and pay your bill in person
SMS Payments Set up SMS payments through AGL My Account. A few days before your bill is due you will receive a reminder. Reply “Pay” to have the amount deducted automatically from your chosen bank account or card

In addition to the payment methods available, AGL customers can also schedule payments to keep on top of their energy bills. AGL offers Bill Smoothing to even out the cost of your energy bill through consistent payments, Pay My Way to make regular installments to pay the bill amount before the due date, or schedule a one-off payment through their My Account.

AGL Rewards Program

AGL Rewards is available to AGL energy customers in Australia. With AGL Rewards, customers can access dozens of discounts and offers including movie tickets, groceries and fuel, shopping, experiences and more. New rewards are constantly being added and can be viewed by logging into your AGL My Account. Current customers who have not yet activated their rewards program can also do so by logging into their AGL My Account.

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