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AGL: Energy Offers and Contact Details

AGL is one of the historic energy providers in Australia, and one of four gentailer energy companies. But what exactly do they have to offer? Are they the best choice of energy retailer for you, or is one of Australia's other energy providers a better fit? Read on for details about the provider's plans for electricity, gas and solar too, as well as information about AGL Smart Home starter kits. We also break down how to contact AGL if ever you have a query or need assistance, and the ways you can pay your AGL bills.


About AGL: an Overview

AGL was first founded as The Australian Gas Light Company in 1837, lighting the country’s first gas lamp in Sydney. The Australian Gas Company was an instrumental hand in the expansion of gas energy throughout Australia in the 1800s, as it not only lit the first gas lamp but also introduced gas purification in order to bring gas lighting into Australian homes. It also brought the first gas-cooking stove to the country.
In 2006, The Australian Gas Light Company became AGL Energy after merging with Alinta,then demerging to create two separate retail and infrastructure companies. Since 2006, AGL has expanded to generate energy from not only power stations, but also thermal power, natural gas, wind power, hydroelectricity, solar energy, gas storage, and coal seam gas.

Today, AGL provides energy service to customers in New South Wales, Victoria, South Australia, Queensland, and most recently in Western Australia.

Offers for Gas, Electricity and Renewable Energy

AGL is the historic provider of energy in Australia. They offer gas and electricity to customers in Western Australia, NSW, Victoria, Queensland, and South Australia. Find out more information about the various energy plans they have to offer below.

AGL Offers for Natural Gas

AGL offers multiple plans for its natural gas customers, with two of those plans exclusive to Western Australia. Customers in Western Australia can benefit from two plans with steep discounted rates, while customers in New South Wales, Victoria, Queensland, and South Australia can benefit from low rates and additional sign up benefits.

AGL Gas in Western Australia

For customers in Western Australia, AGL offers two gas plans with no lock-in contracts. For new customers signing up online, linking your Flybuys account can get you an additional 10,000 Flybuys points:

  • AGL Savers is a variable rate gas plan that rewards customers who pay on time with discounts of up to 35% on gas usage charges. 
  • AGL Set and Forget gives customers in Western Australia savings on usage charges when paid by direct debit. Savings can reach up to 36% in some instances.

AGL gas plans on the East Coast

Outside of Western Australia, AGL offers different natural gas plans for customers in New South Wales, Victoria, Queensland, and South Australia. Different plans are available in different states, and rates may differ depending on your postcode.

AGL Essentials gas plan is available for customers in Victoria. With AGL Essentials gas plan, customers can benefit from rates that won’t change for 12 months and can get a Prepaid Mastercard of up to $100 when they sign up online.

AGL Essentials Savers is AGL’s gas plan with variable rates available for customers in New South Wales, Victoria, Queensland, and South Australia. Customers in Victoria benefit from a Prepaid Mastercard worth up to $100, while customers in other states can benefit from an online sign-up credit worth $25 towards their gas bill. The plan duration can be ongoing, or 12 months, depending on your state.

AGL Essentials Plus gas plan is available to customers in New South Wales, Queensland, and South Australia. With AGL Essentials Plus, customers benefit from rates that won’t change for 24 months, and customers can get a $25 credit towards their first gas bill when they sign up online.

AGL Electricity Offers in Victoria, NSW, South Australia, and Queensland

AGL offers a total of four electricity plans for customers within the National Electricity Market. Available plans will differ based on your location, as well as available benefits and discounts. For exact plan details based on your location, you will need to fill out your address for a personalized quote.

AGL Electricity Plans
Plan name AGL Essentials AGL Essentials Savers AGL Essentials Plus AGL Solar Savers
States available Vic NSW
Vic
Queensland
South Australia
NSW
Queensland
South Australia
NSW
Queensland
South Australia
Percentage off the reference price** VIC: 8% VIC: 10%
NSW: 13%
QLD: 12%
SA: 13%
NSW: 12%
QLD: 8%
SA: 12%
NSW: 0%
QLD: 0%
SA: 0%
Rate types Fixed Variable Fixed Variable
Features Up to $100 Prepaid Mastercard Up to $100 Prepaid Mastercard (VIC)
$75 credit towards first bill (NSW, QLD)
$25 online sign up credit (SA)
$75 credit towards first bill (NSW, QLD)
$80 bonus credit over two years per fuel (NSW, QLD, SA)
$25 online sign up credit (SA)
$75 online sing-up credit (NSW, QLD)
$25 online sign up credit (SA)
Feed-in-Tariff N / A N / A N / A NSW: 21c/kWh
QLD: 17c/kWh
SA: 18c/kWh
Plan duration 12 months VIC: Ongoing
NSW, QLD; SA: 12 months
24 months 12 months

*Source: AGL Electricity Plans valid 14 May 2020
**Rates vary depending on postal code and distribution network

Solar Energy With AGL

AGL offers solar solutions to customers interested in renewable energy. In addition to AGL Solar Saver electricity plan, customers can work with AGL to connect their house to solar power whether by purchasing their own solar PV system, or connecting to AGL’s Offsite Solar farm.

AGL offers solar battery plans for customers in South Australia who wish to store and save generated energy. Through AGL, customers can save up to $5000 off the upfront cost of their solar battery by connecting to the Virtual Power Plant plus government solar battery subsidies. Customers interested in AGL Solar Battery solutions can choose to pay for their battery outright, or pay in monthly instalments for up to 60 months.

  • Solar Batteries from AGL
  • AGL offers three battery options for solar power users:
  • LG Chem RESU + SolarEdge inverter with HD-Wave Technology
  • LG Chem RESU + SolarEdge inverter
  • Tesla Powerwall 2

In addition, customers who cannot connect their house to solar panels can still benefit from solar energy. AGL Offsite Solar gives customers access to solar credits (feed-in-tariff) by paying $1 additional per day, which could save them around $50 per year on energy costs. This offer is available to AGL customers in VIC, NSW, QLD and SA and even if you move, your Offsite Solar moves with you.

Make Your Home Smart with AGL

AGL offers customers smart home packages, which can be paid back over a 12 or 24 month period alongside your electricity bill. Smart home packages come with either Google or Amazon-branded smart speakers, and come in three levels; 1, 2, or 3.

Google Smart Home Starter Kits
  Google Starter Kit 1 Google Starter Kit 2 Google Starter Kit 3
Features
  • Google Home Mini
  • TP-Link Smart Wifi
    Plug (HS110)
  • Google Home
  • TP-Link Smart Wifi Plug (HS110)
  • TP-Link Smart Wifi Light
    Bulb (KL110) E27 screw
  • Google Nest Hub
  • Google Home Mini
  • TP-Link Smart Wifi
    Plug (HS110)
Pricing
  • $4.50 / month for 24 months
  • $9 / month for 12 months

Total cost: $108
  • $8.50 / month for 24 months
  • $17 / month for 12 months

Total cost: $204
  • $12 / month for 24 months
  • $24 / month for 12 months

Total cost: $288
Amazon Smart Home Starter Kits
  Amazon Starter Kit 1 Amazon Starter Kit 2 Amazon Starter Kit 3
Features
  • Amazon Echo Dot (3rd Gen)
  • TP-Link Smart Wifi
    Plug (HS110)
  • Amazon Echo (2nd Gen)
  • TP-Link Smart Wifi Plug (HS110)
  • TP-Link Smart Wifi Light
    Bulb (KL110) E27 screw
  • Amazon Echo Show (2nd Gen)
  • Amazon Echo Dot (3rd Gen)
  • TP-Link Smart Wifi
    Plug (HS110)
Pricing
  • $4.50 / month for 24 months
  • $9 / month for 12 months

Total cost: $108
  • $8.50 / month for 24 months
  • $17 / month for 12 months

Total cost: $204
  • $17.50 / month for 24 months
  • $35 / month for 12 months

Total cost: $420

Want to Get in Touch with AGL?

AGL offers 24/7 customer service through AGL Anytime, available by calling 131 245. You can find a complete guide to contacting AGL with our Contact AGL guide.

AGL Anytime is the number to call for all your AGL needs, whether it’s to subscribe to a new plan, change your service, or cancel your current plan. If you’re moving house with AGL, log into your AGL My Account to set up your move.

AGL’s mail address for all postal correspondence:

AGL Limited
Locked Bag 3013
Australia Square NSW 1215

How to Pay an AGL Bill

AGL offers many ways to pay an energy bill, giving you flexibility and freedom to ensure you stay on top of your bills no matter where you are or your preferred method of payment. If you are experiencing financial hardship, AGL also offers support to those who need it whether through Bill Smoothing, payment extensions, or their Staying Connected programme. If, for any reason you’re having difficulty paying your bill, contact AGL to find out your options.

Pay and AGL bill
Payment Method How to Pay
AGL Energy App for iPhone or Android Download the app and make one-touch payments with your stored payment method with your phone
My Account online Log into your AGL My Account to pay with your stored payment method
Pay immediately online with credit card or PayPal Pay AGL bill online now
Direct debit Set up direct debit from a chosen savings, credit, or checking account
BPay Contact your financial institution to pay via BPay
By Mail Send your payment slip and cheque or money order to:
AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001


Customers in Western Australia can send their mail payment to:
AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850
Through any Australian Post Office Visit any Australian Post Office and pay your bill in person
SMS Payments Set up SMS payments through AGL My Account. A few days before your bill is due you will receive a reminder. Reply “Pay” to have the amount deducted automatically from your chosen bank account or card

In addition to the payment methods available, AGL customers can also schedule payments to keep on top of their energy bills. AGL offers Bill Smoothing to even out the cost of your energy bill through consistent payments, Pay My Way to make regular installments to pay the bill amount before the due date, or schedule a one-off payment through their My Account.

AGL Rewards Programme

AGL Rewards is available to AGL energy customers in Australia. With AGL Rewards, customers can access dozens of discounts and offers including movie tickets, groceries and fuel, shopping, experiences and more. New rewards are constantly being added and can be viewed by logging into your AGL My Account. Current customers who have not yet activated their rewards programme can also do so by logging into their AGL My Account.

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