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AGL Energy is one of the largest and oldest energy providers in Australia. AGL offers gas, electricity, broadband and telecommunication services to 3.95 million customers across Australia making it a formidable energy supplier. Read on to learn about which plans & prices they offer in your state.

Where Does AGL Energy Operate?

AGL Energy offers gas & electricity in New South Wales, Victoria, Queensland, and South Australia and gas-only plans in Western Australia.

States Where AGL Operates
State Electricity Gas
New South Wales    
Victoria    
South-East Queensland    
South Australia    
Western Australia    
The ACT    
Tasmania    
Northern Territory    

AGL Internet AGL Internet plans are now able to be bundled with AGL electricity and gas plans. Sign up for an AGL NBN plan and get a $15 discount on your broadband bill when you bundle energy and broadband with AGL.

AGL Energy Plans

In the next section, "AGL Rates by State", we cover these plans in greater detail with prices broken down if you prefer to skip ahead.

 AGL Super Saver

The AGL Super Saver is a 12-month fixed-rate plan with no exit fees. This means you will receive the same energy rates all year and are free to cancel your AGL subscription at any time without penalty.

This is a great option if you like receiving your bills online, as this plan is only available with e-billing. If you prefer physical bills, this plan may not be for you. The AGL Super Saver is available in NSW, SA, QLD & VIC.

 AGL Flexible Saver

The AGL Flxible saver is a variable rate tariff that has no exit fees and is automatically renewed. You can receive paper bills with this tariff, but as this is a variable tariff, the rates fluctuate with the wholesale energy market. This means your bills will go up and down as the price of energy changes.

In general variable rates tend to be a little more expensive than fixed rates such as the AGL Super Saver. The AGL Flexible Saver is available in NSW, SA, QLD & VIC.

 AGL Solar Savers

This tariff is a Feed-in Tariff for people with solar panels. If you are interested in learning more about this tariff, skip ahead to our section on AGL Solar. The AGL Solar Savers tariff is available in NSW, QLD & SA.

 AGL Value Saver

The AGL Value Saver is a variable tariff with no exit fees and is only available in Victoria. As this is a variable rate tariff, the contract is automatically renewed but you are free to leave your AGL subscription at any time without penalty.

The big difference between this plan and the flexible saver is that the AGL Value Saver only allows e-billing, therefore you cannot receive paper bills with this tariff.

 AGL Seniors Plan

The AGL Senior Savers plan is a replacement of their previous senior plan and is a major improvement. The AGL Senior Savers plan is a 12-month fixed-rate tariff for concession cardholders in NSW, QLD, VIC & SA.

This plan is similar to an AGL concession and it allows for free paper bills and offers a sign-up credit with different values depending on where you live. There are also no exit fees and no minimum contract length if you decide to cancel your AGL subscription.

 AGL Electric Vehicle Plan

The AGL Electric Vehicle Plan is a fixed-rate plan for 12 months for owners of electric vehicles or members of an AGL EV subscription who want to charge their cars at home. The plan comes with 100% e-billing (meaning no paper bills) and can earn you up to $240 in AGL loyalty bonuses per year.

 Default Market Offer or Standing Offer

Every energy supplier offers the default market offer, which is the reference price set by the Australian government and is the maximum price you are allowed to be charged for your energy.

Below we cover these plans in greater detail with prices and rates as well as all of the gas plans available in each state.

AGL Rates By State

AGL Rates NSW

If you live in New South Wales, AGL Energy has three electricity plans and two gas plans.

AGL Electricity Plans in NSW:

  • AGL Super Saver
  • AGL Flexible Saver
  • AGL Solar Savers

AGL Gas Plans in NSW:

  • AGL Super Saver
  • AGL Flexible Saver

Below we show the AGL gas and electricity rates within the Ausgrid distribution network in NSW:

AGL Electricity Rates NSW
  AGL Super Saver AGL Flexible Saver AGL Solar Saver
Discount off the reference price 18% discount 10% discount No discount
Daily supply charge 81.95c / day 82.951c / day 99.946c / day
Usage rates 21.604c / kWh 24.244c / kWh 26.356c / kWh
Estimated annual cost $1,142 / year $1,249 / year $1,393 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for postcode 2000 in NSW. Calculations are based on the reference price for each area for 3,900kWh annual usage. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Gas Rates in NSW
  AGL Super Saver AGL Flexible Saver
Daily supply charge 72.38c / day 72.38c / day
Usage rates 3.05c to 2.04c / MJ 3.23c to 2.16c / MJ
Estimated annual cost $760 / year $790 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 2000 in NSW with an average daily usage of 48.6MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Rates VIC

If you live in Victoria, you have access to both gas and electricity through AGL.

AGL Energy has slightly different plans available in Victoria, compared to NSW, QLD, and SA and doesn't offer its Solar Savers plan here.

AGL Electricity Plans available in VIC:

  • AGL Super Saver
  • AGL Flexible Saver

AGL Gas Plans available in VIC:

  • AGL Super Saver
  • AGL Flexible Saver

Below you can find details of AGL energy plans & rates available in Victoria:

AGL Electricity Rates in Victoria
  AGL Value Saver AGL Flexible Saver
Discount off the reference price 12% discount 10% discount
Daily supply charge 95.568c / day 97.79c / day
Usage rates 19.954c / kWh 20.427c / kWh
Estimated annual cost $1,147 / year $1,175 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for postcode 3000 in Vic. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Gas Rates in Victoria
  AGL Value Saver AGL Flexible Saver
Daily supply charge 89.32c / day 89.32c / day
Usage rates 2.63c to 1.79c / MJ 2.82c to 1.92c / MJ
Estimated annual cost $1,490 / year $1,580/year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 3000 in Vic with an average daily usage of 159MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Rates QLD

If you live in South-East Queensland, you have your choice of electricity and gas provider, including AGL.

AGL Electricity Plans in QLD:

  • AGL Super Saver
  • AGL Flexible Saver
  • AGL Solar Savers

AGL Gas Plans in QLD:

  • AGL Super Saver
  • AGL Flexible Saver

Below, you will find the gas and electricity rates for AGL Energy in Queensland.

AGL Electricity Rates in Queensland
  AGL Super Saver AGL Flexible Saver AGL Solar Savers
Discount off the reference price 14% discount 9% discount 2% more
Daily supply charge 103.125c / day 103.367c / day 120.197c / day
Usage rates 18.942c / kWh 20.537c / kWh 22.088c / kWh
Estimated annual cost $1,248 / year $1,322 / year $1,483 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for postcode 4000 in Qld. Calculations are based on the reference price for the region with an average annual usage of 4,600kWh. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Gas Rates in Queensland
  AGL Super Saver AGL Flexible Saver
Daily supply charge 70.77c / day 74.99c / day
Usage rates 4.05c / MJ 4.43c / MJ
Estimated annual cost $530 / year $570 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 4000 in Qld with an average daily usage of 18.3MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Rates in SA

AGL delivers both gas and electricity to South Australia.

AGL Electricity Plans available in SA:

  • AGL Super Saver
  • AGL Flexible Saver
  • AGL Solar Savers

AGL Gas Plans available in SA:

  • AGL Super Saver
  • AGL Flexible Saver

If you're interested in AGL energy plans in South Australia, you can find their electricity and gas rates for the SA Power Network, below.

AGL Electricity Rates in South Australia
  AGL Super Saver AGL Flexible Saver AGL Solar Savers
Discount off the reference price 6% discount 3% discount No discount
Daily supply charge 92.895c / day 93.885c / day 98.835c / day
Usage rates 31.845c / kWh 32.956c / kWh 33.88c / kWh
Estimated annual cost $1,613 / year $1,661 / year $1,716 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for postcode 5000 in SA. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Gas Rates in South Australia
  AGL Super Saver AGL Flexible Saver
Daily supply charge 70.77c / day 74.99c / day
Usage rates 4.05c / MJ 4.43c / MJ
Estimated annual cost $530 / year $570 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 5000 in SA with an average daily usage of 18.3MJ / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Rates in WA

AGL only retails natural gas in Western Australia

AGL offers the following Gas Plans in WA:

  • AGL Savers
  • AGL Set & Forget

You can find AGL gas rates below, based on 11 units usage per day in the ATCO distribution network.

AGL Gas Rates in Western Australia
  AGL Savers AGL Set & Forget
Daily supply charge 22.22c / day 22.22c / day
Service charge 6.78c / day 6.78c / day
Usage rates 15.345c to 13.838c / unit 15.345c to 13.838c / unit
Estimated quarterly cost $84 / quarter $82 / quarter

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on gas distributor for postcode 6000 in WA with an average daily usage of 11 units / day. Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Solar

AGL Energy also has separate solar energy tariffs available for new and existing customers. If you are looking to get started with solar, AGL can help set you up with your own solar PV system installation (with a battery and an AGL smart meter) through one of their third-party suppliers.

AGL offers several solar tariffs with feed-in tariffs available in NSW, QLD, VIC & SA. However, AGL's best rates are reserved for customers who purchase one of their solar packages.

If you already have solar panels on your roof and would like to switch to AGL solar, you can register with the AGL Solar Savers plan which offers 12c / kwh for export. Below we cover this in greater detail.

AGL solar solutions Find out more about AGL’s solar PV system bundles and batteries with our in-depth AGL Solar Guide.

AGL Solar Feed-in-Tariff

One of the advantages of AGL is that they have two solar feed-in-tariffs (FiT).

The AGL Basic FiT is available for all customers no matter which AGL electricity plan you choose. However, the AGL Solar Savers FiT which offers more $ / Kwh is only available with the AGL Solar Savers plan.

Here, you can see all AGL solar FiT rates by state:

AGL Solar Feed-in Tariff Rates
  Basic FiT Rates Solar Savers FiT Rates
New South Wales 5c / kWh 12c / kWh
Victoria 6.7c / kWh N / A
Queensland 5c / kWh 12c / kWh
South Australia 5c / kWh 12c / kWh

AGL Solar Savers

AGL Solar Savers is AGL's highest paying feed-in tariff and is available to customers with existing solar PV systems.

While AGL Solar Savers does not come with a discount off the reference price, you will earn more money for the excess electricity you send back to the grid. Therefore, It's important to remember that your estimated annual cost does not include any solar FiT money you might receive from exporting through this AGL electricity plan.

Below you can find details of AGL Solar Savers plans, available in NSW, QLD, or SA.

AGL Solar Savers
  NSW QLD SA
Discount off the reference price No discount 2% more No discount
Daily supply charge 99.946c / day 120.197c / day 98.835c / day
Usage rates 26.356c / kWh 22.088c / kWh 33.88c / kWh
Solar feed-in-tariff 12c / kWh 12c / kWh 12c / kWh
Estimated annual cost* $1,393 / year $1,483 / year $1,716 / year

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for each capital city (2000, 4000, 5000 postcodes respectively). Calculations are based on the reference price for each area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid January 2022.

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AGL Contact Methods

If you need to contact AGL, there are several different methods you have available to you:

  • By phone
  • Online using AGL Live Chat
  • Online using AGL My Account or the AGL app
  • By Email
  • By Written Letter

Below we explain these in greater detail.

AGL Contact Number

AGL customers can contact AGL customer service 24/7 through AGL Anytime.

AGL Anytime is available 24 hours a day, seven days a week and can help you check your balance, manage your AGL payments, or organize a new AGL connection. In addition, AGL also offers a postal address for forms, written correspondence, or complaints.

AGL Energy Contact Number
AGL Anytime Phone Number AGL Phone Number from Abroad AGL Address
131 245 +61 8633 6000 Locked Bag 14120 MCMC
Melbourne
VIC 8001

AGL Chat

If you prefer not to mess with calling AGL customer service, you can use the AGL Live Chat feature on their website.

The AGL chat is staffed with an automated chatbot and with live people from AGL's customer service team.

The chat starts off with the chatbot. However, if you would like to speak to an AGL customer service representative, you can simply type: "speak to an agent". Then, the chatbot will immediately pass you off to a live person.

The AGL chat team is available 24/7 to help you with your queries.

AGL My Account Online

If you don’t feel like speaking to an AGL customer service agent over the phone or on the AGL chat, most of your customer information can be found on AGL My Account.

AGL My Account lets you:

  • check and pay your bills
  • track your energy usage
  • manage your AGL energy accounts
  • organize your move
  • update any personal details

If you are an AGL customer and don’t yet have My Account, you can sign up online with your account number.

How to Sign up for AGL Energy

You can call AGL Anytime by dialling 131 245 for a new connection, or signing up online.

When signing up you will need to provide valid identification and consent to a credit check for eligibility for the best AGL rates.

For AGL gas or electricity meter installations, questions about moving, additions or alterations to your existing supply, or removal of your existing supply, fill out either the Application for Electricity or Application for Gas form and send it to one of the following addresses:

  • By mail to Locked Bag 14120 MCMC Melbourne Victoria, 8001
  • By email to AGL's new connections team
  • By faxing the form to 1800 634 823

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AGL Payments & Billing

AGL offers many ways to pay an energy bill, giving you flexibility and freedom to ensure you stay on top of your bills no matter where you are or your preferred method of payment.

If you are in the midst of financial hardship and can't make your AGL payments, AGL offers support to its customers through Bill Smoothing, bill payment extensions, or their AGL Staying Connected program.

Also, learn about energy rebates and hidden Centerlink emergency payments for your energy bills.

Below you have all the AGL bill payment methods available:

Pay My AGL Bill
Payment Method How to Pay
AGL Energy App for iPhone or Android Download the app and make your AGL payments with your stored payment information from your phone
AGL My Account online Log into your AGL My Account to pay with your stored payment method
Pay immediately online with credit card or PayPal Pay AGL bill online using this link
Pay by Direct debit Set up a direct debit from a chosen savings, credit, or checking account
BPay Contact your financial institution to pay your AGL energy bill via BPay
Pay By Mail Send your payment slip and cheque or money order to:
AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001


Customers in Western Australia can send their mail payment to:
AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850
Pay at any Australian Post Office Visit any Australian Post Office and pay your bill in person
SMS Payments Set up SMS payments through AGL My Account. A few days before your bill is due you will receive a reminder. Reply “Pay” to have the amount deducted automatically from your chosen bank account or card

In addition to the payment methods available, AGL customers can also schedule payments to keep on top of their energy bills.

AGL offers Bill Smoothing to even out the cost of your energy bill through consistent payments, Pay My Way to make regular instalments to pay the bill amount before the due date or schedule a one-off payment through their My Account.

AGL Rewards Program

AGL Rewards is available to AGL energy customers in Australia.

With AGL Rewards, customers can access dozens of discounts and offers including movie tickets, groceries and fuel, shopping, experiences and more.

New rewards are constantly being added and can be viewed by logging into your AGL My Account. Current customers who have not yet activated their rewards program can also do so by logging into their AGL My Account.

Click below to find a better deal for your home!

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