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AGl is one of the largest, historic, energy providers in Australia, delivering not only gas and electricity, but also broadband and telecommunication services to 3.95 million residential, business, and wholesale customers. As one of the biggest energy companies in the country, they offer residential customers gas, electricity, and solar energy solutions. If you’re interested in AGL and all they have to offer, keep reading more below.


AGL energy plans and rates

AGL retails in New South Wales, Victoria, Queensland, and South Australia, offering both gas and electricity plans for these states as well as gas-only plans in Western Australia. Below, you can find a summary of AGL’s energy plans in New South Wales, Victoria, Queensland, and South Australia. While both AGL Essentials and AGL Essentials Saver offer similar benefits, AGL Essentials comes with fixed rates for your benefit period, while Essentials Savers comes with variable rates. With all AGL energy plans, there are no exit fees or lock-in contracts.

AGL energy plans: NSW, VIC, QLD, SA
Essentials Essentials Savers
  • Fixed rates
  • 12 month benefit period
  • Collect AGL flybuys points
  • Flexible billing and payment options
  • Variable rates
  • 12 month benefit period
  • Collect AGL flybuys points
  • Flexible billing and payment options

AGL rates in New South Wales

Here you can find AGL gas and electricity rates for New South Wales, within the Ausgrid distribution network and based on the reference price for the area.

AGL electricity rates NSW
AGL Essentials AGL Essentials Saver
Discount off the reference price 21% discount 15% discount
Daily supply charge 72.03c / day 77.50c / day
Usage rates 22.87c / kWh 24.61c / kWh
Estimated annual cost $1,155 / year $1,243 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,900kWh/year. Valid February 2021.

AGL gas rates NSW
AGL Essentials Gas AGL Essentials Saver Gas
Daily supply charge 59.36c / day 65.14c / day
Usage rates 1.90 to 2.84c / MJ 2.09 to 3.12c / MJ
Estimated annual cost $682 / year $739 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 2000 within Jemena distribution network on a block-rate tariff. Estimated annual cost based on average usage of 50Mj/day. Valid February 2021.

AGL rates in Victoria

If you live in Victoria, you have access to both gas and electricity through AGL. Here are AGL gas and electricity rates for Victoria within the Citipower distribution network, based on the Victorian Default Offer in the area.

AGL electricity rates VIC
  AGL Essentials AGL Essentials Saver
Discount off the reference price 11% discount 4% discount
Daily supply charge 95.50c / day 108.77c / day
Usage rates 19.47c / kWh 20.54c / kWh
Estimated annual cost $1,128 / year $1,219 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid February 2021.

AGL gas rates VIC
AGL Essentials Gas AGL Essentials Saver Gas
Daily supply charge 68.77c / day 70.57c / day
Usage rates 1.70 to 2.50c / MJ 1.75 to 2.56c / MJ
Estimated annual cost $1,232 / year $1,264 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 3000 within Jemena distribution network on a block-rate tariff. Estimated annual cost based on average usage of 138Mj/day. Valid February 2021.

AGL rates in Queensland

If you live in South-East Queensland, you have your choice of electricity and gas provider, including AGL. Here you can find the gas and electricity rates for AGL in Queensland, based in the Energex distribution network and the reference price for the region.

AGL electricity rates QLD
AGL Essentials AGL Essentials Saver
Discount off the reference price 17% discount 16% discount
Daily supply charge 91.48c / day 92.58c / day
Usage rates 19.94c / kWh 20.19c / kWh
Estimated annual cost $1,252 / year $1,267 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 4000 within Energex distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,600kWh/year. Valid February 2021.

AGL gas rates QLD
AGL Essentials Gas AGL Essentials Saver Gas
Daily supply charge 68.12c / day 72.24c / day
Usage rates 4.49c / MJ 4.76c / MJ
Estimated annual cost $658 / year $698 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 4000 within AGN distribution network on a single-rate tariff. Estimated annual cost based on average usage of 25Mj/day. Valid February 2021.

AGL rates in South Australia

AGL delivers both gas and electricity to South Australia. If you're interested in AGL energy plans in the state, you can find their electricity and gas rates for the SA Power Network, below.

AGL electricity rates SA
AGL Essentials AGL Essentials Saver
Discount off the reference price 13% discount 12% discount
Daily supply charge 76.92c / day 77.81c / day
Usage rates 32.82c / kWh 33.20c / kWh
Estimated annual cost $1,594 / year $1,612 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 5000 within SA Power Networks distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid February 2021.

AGL gas rates SA
AGL Essentials Gas AGL Essentials Saver Gas
Daily supply charge 76.34c / day 77.18c / day
Usage rates 3.59 to 3.97c / MJ 3.63 to 4.01c / MJ
Estimated annual cost $844 / year $853 / year

*Source: AGL electricity and gas plans. Rates valid for postcode 5000 within AGN distribution network on a block-rate tariff. Estimated annual cost based on average usage of 39Mj/day. Valid February 2021.

AGL rates in Western Australia

AGL only retails natural gas in Western Australia. If you're interested in comparing gas providers in the state, you can find AGL gas rates below.

AGL gas rates WA
AGL Set & Forget AGL Savers
Daily supply charge 21.967c / day 21.967c / day
Service charge 6.78c / day 6.78c / day
Usage rates 15.169 to 13.684c / unit 15.169 to 13.684c / unit
Estimated annual cost $98 / quarter $100 / quarter

*Source: AGL electricity and gas plans. Rates valid for postcode 6000 within ATCO distribution network on a block-rate tariff. Estimated annual cost based on average usage of 11Mj/day. Valid February 2021.

AGL solar

AGL has everything you need to make sure you’re benefiting from solar energy no matter if you already have solar panels installed on your home or you’re looking to invest in solar for the first time. Not only can AGL set you up with your own solar PV system (with a battery), but their solar energy electricity plan makes sure getting the most out of your panels once they're installed.

AGL solar solutions Find out more about AGL’s solar PV system bundles and batteries with our in-depth AGL Solar Guide.

AGL solar plans

AGL Solar Savers is available to customers with solar PV systems. While AGL Solar Savers does not come with a discount off the reference price, customers who generate solar energy will get a bigger solar feed-in-tariff for any excess electricity they send back to the grid.

AGL Solar Savers
  NSW QLD SA
Discount off the reference price No discount 2% more No discount
Daily supply charge 91.18c / day 110.22c / day 88.43c / day
Usage rates 28.95c / kWh 24.04c / kWh 37.73c / kWh
Solar feed-in-tariff 17c / kWh 15c / kWh 16c / kWh
Estimated annual cost* $1,462 / year $1,537 / year $1,832 / year

Estimated annual cost does not include solar feed-in-tariff. Rates based on capital city distribution network for each state. Valid February 2021.

AGL solar feed-in-tariff

If you have solar panels, you probably know what a solar feed-in-tariff is. When your residential solar PV system generates more energy than your household uses, that excess electricity is sent back to the grid. Your energy provider will pay you for that excess electricity which is your solar feed-in-tariff. AGL has two solar feed-in-tariffs, their basic FiT which is available for all customers no matter which AGL electricity plan they choose, and the AGL Solar Savers FiT which is higher, but only available with AGL Solar Savers plan.

AGL solar feed-in-tariff rates
  Basic FiT Solar Savers FiT
New South Wales 9.5c / kWh 17c / kWh
Victoria 10.2c / kWh N / A
Queensland 8c / kWh 15c / kWh
South Australia 12.4c / kWh 16c / kWh

AGL contact information

Customers looking to contact AGL can do so in a number of ways including over the phone, online with AGL Live Chat, or via AGL My Account either online or on the app.

AGL phone numbers

AGL customers can contact AGL customer service 24/7 through AGL Anytime. Whether you want to call AGL to check your balance, pay a bill, or organize a new AGL connection, this number is available 24 hours a day, seven days a week. In addition, AGL also offers a postal address for forms, written correspondence, or complaints.

AGL contact number
AGL Anytime AGL from overseas AGL postal address
131 245 +61 8633 6000 Locked Bag 14120 MCMC
Melbourne
VIC 8001

AGL My Account

If you don’t feel like calling AGL most of your customer information can be found on AGL My Account. AGL My Account lets customers do everything from check and pay their bills, track their energy usage, manage their AGL energy accounts and organize their move, and update any personal details that may need to be updated. If you are an AGL customer and don’t yet have My Account, you can sign up online with your account number.

Contact AGL to subscribe to a gas or electricity plan

Customers can call AGL Anytime by calling 131 245 for a new connection, or sign up online. When signing up you will need to provide valid identification and consent to a credit check for eligibility for the best AGL rates.

For AGL gas or electricity meter installations, additions or alterations to your existing supply, or removal of your existing supply, fill out either the Application for Electricity or Application for Gas form and send it:

  • By mail to Locked Bag 14120 MCMC Melbourne Victoria, 8001
  • By email to AGL's new connections team
  • By faxing the form to 1800 634 823​​​​​​​​​​​​​​

AGL payments and billing

AGL offers many ways to pay an energy bill, giving you flexibility and freedom to ensure you stay on top of your bills no matter where you are or your preferred method of payment. If you are experiencing financial hardship, AGL also offers support to those who need it whether through Bill Smoothing, payment extensions, or their Staying Connected programme. If, for any reason you’re having difficulty paying your bill, contact AGL to find out your options.

Pay and AGL bill
Payment Method How to Pay
AGL Energy App for iPhone or Android Download the app and make one-touch payments with your stored payment method with your phone
My Account online Log into your AGL My Account to pay with your stored payment method
Pay immediately online with credit card or PayPal Pay AGL bill online now
Direct debit Set up direct debit from a chosen savings, credit, or checking account
BPay Contact your financial institution to pay via BPay
By Mail Send your payment slip and cheque or money order to:
AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001


Customers in Western Australia can send their mail payment to:
AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850
Through any Australian Post Office Visit any Australian Post Office and pay your bill in person
SMS Payments Set up SMS payments through AGL My Account. A few days before your bill is due you will receive a reminder. Reply “Pay” to have the amount deducted automatically from your chosen bank account or card

In addition to the payment methods available, AGL customers can also schedule payments to keep on top of their energy bills. AGL offers Bill Smoothing to even out the cost of your energy bill through consistent payments, Pay My Way to make regular installments to pay the bill amount before the due date, or schedule a one-off payment through their My Account.

AGL Rewards Program

AGL Rewards is available to AGL energy customers in Australia. With AGL Rewards, customers can access dozens of discounts and offers including movie tickets, groceries and fuel, shopping, experiences and more. New rewards are constantly being added and can be viewed by logging into your AGL My Account. Current customers who have not yet activated their rewards program can also do so by logging into their AGL My Account.

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