Elgas Phone Number | Contact Elgas by Phone, Email & Post

By Sarah Sheedy

Energy & Telecom SEO Specialist

For all general questions and enquiries, customers can contact Elgas via phone at 13 11 61. If you need to contact Elgas Energy customer service team, are experiencing a technical issue, an Elgas power outage, or want to change your energy plan? Whatever your query, here we break down all the ways for you to contact Elgas and all Elgas contact numbers, no matter the reason.

Contact Elgas Energy

The general Elgas Energy contact number is: 13 11 61

As a major energy provider in Australia, Elgas Energy has many ways for customers to contact them.

The best way to contact Elgas Energy, particularly for urgent enquiries, is to call Elgas Energy or send a message to Elgas online.

Other ways you can contact Elgas Energy include:

• Email Elgas via their Online Contact Form
• Send a Letter Via Post
• Contact Egas Energy Experts via your Elgas Login

Elgas Phone Number

Below is a summary list of Elgas Energy contact numbers and when you can reach out to them:

Elgas Emergency Contact

In the event of any imminent danger to individuals or property or if there is a gas odor, it is crucial to promptly dial 000 for immediate emergency service and assistance. For residents of Western Australia, a dedicated line for faults and emergencies is available at 13 13 56.

While Elgas Energy is prepared to assist you in reaching your electricity or gas distributor, it's important to note that they are not directly equipped to resolve outages or emergencies themselves. To identify your specific energy distributor, you have several options:

• Contact Elgas Energy during their operating hours from 7 am to 7 pm, Monday to Friday, at 13 24 61.
• Utilize an online postcode search tool to locate your distributor.
• Refer to your most recent Elgas Energy electricity or gas invoice for distributor details.

Should you encounter a power outage, it's essential to initiate contact with your energy distributor rather than Elgas Energy. Your energy supplier will be able to assess the situation and take appropriate measures, whether by dispatching assistance or providing guidance on service restoration.

Elgas Energy My Account

Your Elgas Energy account serves as a central hub for efficient account management and assistance across all your Elgas Energy services. With your Elgas Login, you gain access to a range of functionalities:

• Update account information & contact details
• Manage billing & payments and access Elgas Energy Pay Now
• Track your energy usage
• Monitor solar credits and solar exports
• Easily get in touch with Elgas Energy experts

Accessing Elgas Energy My Account is simple. You can visit your Elgas online account in just minutes. If you haven't established an Elgas Energy Login yet, you can register for an Elgas login, which can be easily accomplished through the Elgas Energy website in just a few minutes.

Elgas Mobile App

Elgas offers a convenient online platform for its customers, allowing them to place LPG orders, monitor their accounts, and facilitate payments effortlessly. In addition to the website, Elgas provides three user-friendly mobile apps designed to streamline the process of ordering and managing LPG:

• Elgas EasyApp: This versatile app enables customers to place orders, make payments, and efficiently manage their LPG services. Customers can download the app on the apple store or android play store.
• Quick Smart Gas: With a single click, this app allows for the instant ordering of a 45kg gas bottle, ensuring a hassle-free experience. Customers can download the app on the apple store or android play store.
• Elgas GasTools: Tailored for qualified gas fitters, this specialized app equips them with all the necessary technical information required for the safe handling of gas equipment. Customers can download the app on the apple store or android play store.

These mobile apps collectively enhance the convenience and accessibility of Elgas services, making it easier for customers to meet their LPG needs.

Elgas Bill Payment

Elgas Energy provides customers with flexible methods to effectively manage their billing and payments. Alongside traditional payment options, Elgas Energy offers the convenient EasiPay service, designed to assist customers in handling their energy bills through a personalized payment plan. With EasiPay, your annual energy usage and costs are distributed into manageable weekly, fortnightly, or monthly payments, making it easier to budget and avoid billing surprises.

To further ensure your payment plan remains aligned with your energy consumption, Elgas Energy conducts quarterly account reviews and adjusts your payments as necessary. You can easily set up EasiPay within your Elgas Energy My Account.

When it comes to paying your Elgas Energy bill, you have various options at your disposal. You can make payments using a credit or debit card by accessing your Elgas Account online or by visiting the Elgas online payment portal. Additionally, alternative payment methods include direct debit, BPAY, mailing a cheque, or utilizing Post BillPay. Below are all the available choices for paying your Elgas Energy bill:

Elgas gives customers a variety of options when it comes to paying their energy bills.

Elgas Complaints

If you need to make a complaint to Elgas Energy, you can do so by phone, online form, or post.

Elgas Energy contact methods for complaints are:

• Elgas Energy Phone Number: 13 24 61
• Elgas Energy Postal Address: GPO Box 1199, Adelaide SA 5001
• Elgas Energy online contact form

When you contact Elgas Energy for a complaint, they have a standard procedure they follow:

1. Contact Elgas Energy customer service by phone, online form, or post
2. If you contact Elgas Energy by letter then they will aim to get in touch with you within 5 business days and give you a timeframe to resolve your complaint
3. Your complaint will be logged and recorded
4. If your complaint isn’t resolved when you first contact Elgas Energy, you can escalate the problem with an Elgas Energy team leader.
5. If you’re still dissatisfied with the resolution of your complaint, contact your local ombudsman.

If you would like to get in touch with your Energy Ombudsman, below is a list of the phone numbers for the different energy ombudsman in each state:

Elgas Energy Postal Address

For written correspondence such as complaints, Elgas Energy reviews, or submitting written forms, you can write a letter and send it to Elgas' postal address:

Elgas Limited
PO Box 1336
Chatswood, NSW, 2067
Australia

Elgas has many warehouses located in Australia and you can find the one closest to you by searching for an Elgas Stockist online

Elgas Depot Contact

Ensuring the availability of a nearby LPG gas supply depot is essential for the swift replacement of empty gas bottles. Elgas recognizes this need and provides an extensive list of their accessible depots. To simplify matters, we've organized this list for your convenience. It's important to keep in mind that certain locations may host multiple Elgas branch depots. However, regardless of the particular branch, all Elgas branches are fully equipped to facilitate LPG gas delivery services.

Below are the services offered at each branch:

• Cylinder exchange
• Tanker exchange
• LPG gas appliance Showroom

If you would like to contact your local Elgas Depot use the following contact phone number for all branch locations: 131 161.