General support
131 161All general enquiries · 24/7
Customer service & contact
Customer service & contact
Elgas contact numbers
The general Elgas contact number is 131 161, available 24/7. As a major LPG supplier, Elgas has many ways for you to get in touch. Below we break down every Elgas phone number, email, app and office, whatever your query.
131 161 · general line
Order LPG 1800 626 988
3 mobile apps
40+ depots nationwide
In a hurry
Elgas phone numbers
Tap any number to call. Here are the Elgas lines most people need.
Order or pay for LPG
1800 626 988Weekdays 8:30am–7pm
Emergency response
1800 819 783LPG emergencies · 24/7
General emergencies
000Danger to life or gas leak · 24/7
To contact your local Elgas depot, use 131 161 for all branches. Hours shown are a guide and can change.
Manage LPG online
Elgas mobile apps
Elgas offers three apps to make ordering and managing LPG easier, available on the App Store and Google Play.
Elgas EasyApp
Place orders, make payments and manage your LPG services from your phone.
Download the app →Quick Smart Gas
Order a 45kg gas bottle in a single click for a hassle-free refill.
Download the app →Elgas GasTools
For qualified gas fitters: technical information for the safe handling of gas equipment.
Download the app →Emergencies
Elgas emergency contact & power outages
Elgas can help you reach your distributor, but it is not directly equipped to resolve electricity or gas network outages. For a power outage, contact your energy distributor using the number on your latest energy bill, or a postcode search online.
Serious danger to life or property, or you smell gas
Emergency services
000LPG emergency (cylinders & tanks)
Elgas emergency response
1800 819 783Power outage or a minor electrical fault
Your energy distributor
See your billEmergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately. WA customers can also call 13 13 56 for faults and emergencies.
Elgas My Account
Your Elgas account is a central hub for managing your services. You can log in in minutes, or register for an Elgas login if you do not have one yet.
- Update account & contact details: Keep your information current.
- Manage billing & payments: View and pay bills, access Elgas Pay Now.
- Track your energy usage: Keep on top of your LPG consumption.
- Reach Elgas experts: Get in touch directly from your account.
Paying your bill
Elgas payment & billing options
Elgas gives you flexible ways to pay your bill, including EasiPay, which spreads your cost evenly across the year.
Credit or debit card
Pay online with Mastercard, Visa or American Express, or log in to My Account.
Direct debit
Set up direct debit from a savings, credit or cheque account through My Account.
BPAY
Contact your bank and use the Elgas BPAY biller code 130112.
Cheque by mail
Send a cheque with your payment slip to Elgas Limited, PO Box 1336, Chatswood NSW 2067.
Australia Post
Pay over the counter or by calling 131 161 with your biller code ready.
EasiPay
Spread your annual cost into weekly, fortnightly or monthly amounts, reviewed quarterly. Set it up in My Account.
Complaints
How to make a complaint to Elgas
Elgas follows a simple, staged complaints process. If you remain unsatisfied, you can escalate to the Energy Ombudsman in your state.
01
Contact Elgas
Raise your complaint by phone, the online form, or by post to GPO Box 1199, Adelaide SA 5001. By letter, Elgas aims to respond within 5 business days.
02
Escalate internally
If your complaint is not resolved when you first get in touch, ask to escalate it to an Elgas team leader.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to the Energy Ombudsman in your state.
| State | Phone number |
|---|---|
| South Australia | 1800 665 565 |
| Victoria | 1800 500 509 |
| Queensland | 1800 662 837 |
| Western Australia | 1800 754 004 |
| ACT | 02 6207 1740 |
| New South Wales | 1800 246 545 |
In writing
Elgas postal addresses & depots
For written correspondence such as complaints or forms, contact Elgas by post. Every Elgas branch offers cylinder exchange, tanker exchange and an appliance showroom.
General correspondence
Elgas Limited
PO Box 1336
Chatswood NSW 2067
Complaints
Elgas
GPO Box 1199
Adelaide SA 5001
Find a depot
Search the Elgas stockist finder online for your nearest branch. The contact number for all branches is 131 161.
Common questions
A Selectra expert answers your most common Elgas contact questions
Call Elgas on 131 161 for all general questions, available 24/7. To order or pay for LPG, call 1800 626 988 (weekdays 8:30am to 7pm). You can also use the Elgas EasyApp and Quick Smart Gas apps, the online enquiry form, or visit a local depot.
If there is a serious danger to life or property, or you smell gas, call 000 immediately. For an LPG emergency involving cylinders or tanks, Elgas operates a 24/7 emergency response line on 1800 819 783. For a power outage, contact your energy distributor, whose number is on your bill.
Linde South Pacific consists of three subsidiaries: BOC, Elgas and SPW. These operate under Linde plc, a global industrial gases and engineering company with more than 80,000 employees and a customer base spanning over 100 countries.
Yes. Elgas is the largest LPG company in Australia, operating the most extensive LPG distribution network and transport fleet in the country, with a focus on local, secure and dependable service for residential and business customers.
You can pay by credit or debit card online, set up direct debit through My Account, use BPAY (biller code 130112), mail a cheque, or pay at Australia Post. Elgas also offers EasiPay, which spreads your annual cost evenly with quarterly reviews.
For written correspondence, write to Elgas Limited, PO Box 1336, Chatswood NSW 2067. For complaints, the postal address is GPO Box 1199, Adelaide SA 5001. You can find your nearest depot using the Elgas stockist search online.
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