TPG Broadband | NBN Plans, Rates & Reviews

TPG is one of the largest broadband providers and mobile virtual network operators (MVNO) in Australia. TPG offers customers mobile and broadband options including NBN and Fibre-to-the-Building. For more information about TPG, read more below and see if they're the right fit for you out of all of Australia's mobile and broadband providers.

Overview of TPG & TPG Network Coverage

TPG is a publicly-traded Australian telecommunications company, and one of the largest internet service providers and mobile virtual network operators in the country. TPG was first founded in 1986 under the name Total Peripherals Group. In 2009, Total Peripherals Group changed its name to TPG. In 2015, TPG acquired iiNet for $1.56 billion. 

TPG network coverage is provided by Vodafone which covers 96% of the Australian population. Most coverage is centred around the major cities and outlying regions of Australia. Through Vodafone, coverage is expected to expand within the next three months, particularly in urban areas where 4G coverage is spotty.

TPG modem All TPG NBN plans come with an included dual band 802.11ac Wi-Fi modem

TPG Internet Plans

TPG offers NBN and FTTB broadband plans to customers in Australia. Choose between your preferred broadband speeds, and contract preference, and get an included TPG modem with your TPB broadband service.

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TPG NBN Plans

TPG NBN plans are available with either a 6-month contract (and $0 set up fee) or on a month-to-month no lock-in contract (with a $99.95 set up fee). All TPG plans come with a TPG NBN modem and include a phone line with pay-as-you-go calling.

Once you choose your TPG NBN plan, you can also choose to add a Voice Add-on for your home phone. You can choose a pay-as-you-go home phone plan, for $0 per month, or one of TPG’s national or international phone plans.

Budget TPG NBN Plans

If you’re not a big internet user, and don’t want to pay for unlimited data at fast speeds, NBN also has budget NBN plans with smaller data caps at NBN12 speed tier. Like the popular TPG NBN plans, their budget plans also include pay as you go calls and an included modem, and you can choose a 6-month contract with $0 set-up, or a month-to-month contract with an upfront $99.95 set up fee.

TPG NBN Voice Add-On

All TPG NBN plans come with pay as you go calling, at no additional cost to you. However, you can choose to include a voice add-on for $10 or $20 per month no matter whether you want to make international calls, or local and national calls.

If you’re not someone who makes a lot of calls from your home phone, you might be best choosing a pay as you go home phone plan. TPG pay-as-you-go call rates include:

• Local Calls: 25c / call
• National Calls: 25c / minute + 39c connection
• Mobile Calls: 39c / minute + 39c connection
• 13/1300 numbers: 30c / call
• 18/1800 numbers: Free

International call rates vary by destination, so check TPG to find out the call rates for the specific destination you wish to call.

TPG Fibre to the Building (FTTB) plans

FTTB, or Fibre to the Building, is used to connect apartment buildings, or other multi-home units, to the NBN. TPG offers FTTB plans to Australians living in multi-dwelling buildings, allowing customers there to choose between flexible connection speeds and contract terms.

When signing up to TPG FTTB, you can decide between:

• Standard connection speeds up to 12Mbps, or Superfast connection with typical evening speeds of 90Mbps
• 18-month contract with $0 set-up fees, or no lock-in contract with $99.95 upfront set-up fee
• Pay as you go calls, or unlimited call inclusions

All TPG FTTB plans include a wireless AC dual band modem, with VoIP capability.

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TPG Contact

As a large company, TPG offers many different methods for contacting TPG customer service. Depending on your question or query, you can contact any of the listed TPG customer service departments whether it’s to change your mobile plan, find tech support, or move house.

How to Move with TPG Internet

If you’re already a TPG broadband customer, you can easily set up your move and keep your TPG service. You can submit a TPG moving home request either online or through your TPG My Account, by calling 1300 865 124, or requesting a callback online.

When organizing your move with TPG, it’s important to let them know as quickly as possible with information such as your new address, and the date you wish to start the moving process. During the service relocation, TPG will send you emails and SMS updates on the installation process. During this, you’ll be able to continue to use your current service until your new home is active.

TPG NBN Contact

If you’re looking to contact TPG, you can find a phone number for any question or query you might have with their broadband services including sales, tech support, and account help.

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TPG My Account & The TPG Mobile App

As a TPG internet customer, you have access to TPG My Account available online or on the app for iOS and Android. With TPG My Account and mobile app you can:

• Find broadband support: Including running connection tests and lodging a fault with TPG
• Access accounts and billing: Change your TPG NBN plan, find current and past bills, and update payment details
• Manage your profile and update your personal details
• Track your NBN or broadband installation progress

TPG Reviews

TPG serves over 2 million customers across Australia with their residential and business services but how do customers feel about the telecom provider?

• Product Review customers give TPG 1.7 out of 5 stars with over 7,000 reviews
• Trustpilot customers give TPG 1.5 out of 5 stars with 95 reviews

Some customers find that it is difficult to contact TPG customer service to switch or cancel their plan, however other customers say the coverage and service is great and they don’t experience outages with their service.

TPG Cancellation

To cancel your TPG broadband service, you will need to provide 30 days written notice to [email protected] or call 13 14 23. To cancel your mobile services, dial 1300 993 019.