Lumo Energy

Lumo Energy is owned by Snowy Hydro, a government-owned enterprise and one of Australia's largest renewable energy generators, known for operating the Snowy Mountains Hydro-electric Scheme. Lumo is the sister company of Red Energy.

Lumo Energy retails electricity and gas to residential customers in Victoria and South Australia. It does not operate in NSW, the ACT, Queensland, Western Australia or Tasmania.

In Victoria the headline residential plan is Lumo Value, with free standard moves, no exit fees and flexible billing. In South Australia you can also choose Lumo Basic (more flexible billing) and Lumo Movers (waived connection and disconnection fees for frequent movers). A no-frills standing offer is available too.

South Australian residential customers get access to Lumo Rewards at no extra cost, with deals, discounts and vouchers across dining, retail, home goods, fitness and travel. A perk only adds value if the underlying plan is competitively priced, so compare the plan price first and treat the rewards as a tie-breaker.

Public review scores are low: Lumo sits at around 1.4/5 on ProductReview and is heavily weighted to one-star reviews on Trustpilot. Common complaints are sudden price rises, slow solar connections and delays. Some long-term customers report smooth moves and lower bills. As always, public reviews skew negative, so compare the plan price for your address before deciding.

Call 1300 115 866 for general support (Mon-Fri 8am-8pm, Sat 8am-5pm). Lumo also offers live chat, Facebook Messenger, email and post. See the contact page for every number, address and channel.