Lumo Energy, owned by parent company Snowy Hydro, provides energy services to 250,000 customers in Victoria and South Australia. Lumo Energy was one of the first energy providers in Australia to do away with confusing discounts in favour of low prices and easy bills. Continue reading to find out more about Lumo Energy and find out if they, or another Australian energy provider, are right for you.
Who owns Lumo Energy?
Lumo Energy, like its sister company Red Energy, is owned by the governmentally-owned and operated Snowy Hydro, one of the largest renewable energy generators in Australia. Snowy Hydro owns and operates the Snowy Mountains Scheme which consists of sixteen major dams; seven power stations; one pumping station; and 225 kilometres of tunnels, pipelines and aqueducts. Snowy Hydro is currently in the process of expanding to Snowy 2.0, to increase energy generation and storage capacity for the whole of Australia.
Lumo Energy was first founded under infrastructure investment company Infratil, as four separate state energy companies. In 2010, the company become incorporated within the four states it was active in, under the name Lumo Energy.
In 2014, Infratil sold Lumo Energy to the government-owned energy generator Snowy Hydro which is also the parent company of Red Energy. Since then, Lumo Energy has been slowly migrating customers over to Snowy Hydro subsidiary Red Energy.
As of right now, customers in Queensland, New South Wales, and the ACT are serviced by Red Energy, while Lumo Energy continues to provide service to customers in Victoria and South Australia.
Lumo Energy rates and plans
Lumo Energy offers both gas and electricity in Victoria and South Australia, with different plans, discounts, and benefits available. To find out more about Lumo Energy gas and electricity rates and the plans available where you live, keep reading below.
Lumo Energy rates for Victoria
Lumo Energy offers two gas and electricity plans to customers in Victoria:
- Lumo Value: Get fixed rates until March 2022, with a great discount and flexible billing and payment options
- Lumo Movers: No connection / disconnection fee when you move and stay with your Lumo Movers electricity and/or gas plan
| Lumo Value electricity | Lumo Movers electricity | |
|---|---|---|
| Discount off the reference price | 13% discount | 11% discount |
| Daily supply charge | 95.59c / day | 105.589c / day |
| Usage rates | 18.61c / kWh | 18.61c / kW |
| Estimated annual cost | $1,094 / year | $1,130 / year |
Source: Lumo Energy. Rates based on 4000kWh per year on a single rate tariff within Citipower distribution network. Actual costs may vary. Valid May 2021
| Lumo Value gas | Lumo Movers gas | |
|---|---|---|
| Daily supply charge | 74.690c / day | 84.689c / day |
| Usage rates | 1.921c to 2.178c / MJ | 1.921c to 2.178c / MJ |
| Estimated annual cost | $1,246 / year | $1,282 / year |
Source: Lumo Energy. Rates based on 49MJ per day on a block tariff. Actual costs may vary. Valid May 2021
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Lumo Energy rates South Australia
South Australians have three Lumo Energy electricity and gas plans they can choose from. If you live in South Australia, you will also have access to Lumo Rewards which gives you access to savings and rewards from some of the biggest brands in Australia.
- Lumo Basic: Simple rates and discounts with flexible billing and payment methods, plus access to Lumo Rewards
- Lumo Plus: Low electricity and gas rates with flexible billing and payment options, as well as access to Lumo Rewards program. This includes $20 bonus Lumo Rewards credit when you sign up for electricity plus $15 Lumo Rewards when you pay your electricity bill on time.
- Lumo Movers: All the benefits of Lumo Plus, plus no disconnection/reconnection fees when you move house and stay on your Lumo Movers plan.
| Lumo Basic electricity | Lumo Plus electricity | Lumo Movers electricity | |
|---|---|---|---|
| Discount off the reference price | 7% discount | 7% discount | 2% discount |
| Daily supply charge | 90.805c / day | 90.805c / day | 115.808c / day |
| Usage rates | 34.045c / kWh | 34.045c / kWh | 34.045c / kWh |
| Estimated annual cost | $1694 / year | $1694 / year | $1785 / year |
Source: Lumo Energy. Rates based on 4000kWh per year on a single rate tariff within SA Power Network. Actual costs may vary. Valid May 2021
| Lumo Basic gas | Lumo Plus gas | Lumo Movers gas | |
|---|---|---|---|
| Daily supply charge | 81.4c / day | 81.4c / day | 106.4c / day |
| Usage rates | 3.841c to 2.057c / kWh | 3.841c to 2.057c / kWh | 3.841c to 2.057c / kWh |
| Estimated annual cost | $1620 / year | $1620 / year | $1712 / year |
Source: Lumo Energy. Rates based on 49MJ per day on a block tariff. Actual costs may vary. Valid May 2021
Sign up for Lumo Energy
Customers can sign up to Lumo Energy online or over the phone by dialling 1300 115 866.
When customers sign up they will need to provide standard information such as name, date of birth, connection address, and contact information as well as identification for a credit check to ensure eligibility for one of Lumo’s plans.
Lumo Energy contact information
Customers can contact Lumo Energy customer service by phone, mail, or fax. Lumo Energy customer service is available by phone weekdays from 8am to 8pm, and as well as Saturdays from 8am to 5pm for existing customers, and 9am to 5pm for customers who wish to switch to Lumo Energy.
| Lumo contact number | International calls | Postal address | Fax |
|---|---|---|---|
| 1300 115 866 | +613 9977 6109 | Lumo Energy PO Box 4136 East Richmond, VIC 3121 |
1300 136 891 |
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Our Energy Experts can help you Monday to Friday 9am to 8pm, and Saturdays from 9am to 4pm.
Lumo Energy: Pay my bill
Lumo Energy offers customers flexible billing options to suit their needs including online, by mail, over the phone, or in person. Customers who might have difficulty paying their Lumo Energy bill on time can find help online or by calling 1300 115 866.
| Payment Method | How to Pay |
|---|---|
| Pay Now Online | Pay online with Visa, Mastercard, or Amex |
| Direct Debit | Set up direct debit either through MyAccount or fill out a direct debit form and mail it to: Lumo Energy GPO Box 5450 Melbourne, VIC 3001 |
| BPAY | Contact your local financial institution using the reference number found on your bill |
| Phone | 1300 115 866 |
| In-Person | Visit any Australia Post with your latest bill to make a payment |
| By Mail | Send a cheque made payable to: Lumo Energy, GPO Box 5450, Melbourne, VIC 3001 |
Lumo Energy My Account & login
Lumo Energy My Account allows customers to access and manage their energy account. With Lumo Energy My Account, you can:
- Check your energy usage
- Manage billing and payment methods
- Update your personal details
- Export your energy usage, with Victorian customers able to upload their data to the Victorian Government’s Switch On website
Lumo Rewards
Lumo Rewards is Lumo Energy’s rewards program in South Australia. When you sign up to a Lumo Energy plan, and register your Lumo Energy My Account you will immediately be enrolled in Lumo Rewards. From there, you can click on “Start Shopping” and begin redeeming your available Lumo Rewards offers.
Lumo Rewards includes hundreds of brands and retailers in Australia, such as:
- OrganicBox
- Coles
- Woolworths
- The Good Guys
- Ticketmaster
and much more.
Lumo Energy reviews
Lumo Energy reviews across the web are mixed, similar to other energy providers in Australia. ProductReview customers give Lumo Energy 1.5 out of 5 stars, while TrustPilot and Word of Mouth customers each give the energy retailer 3 out of 5 stars.
Customers like that Lumo offers competitive pricing but cite that customer service can be slow to rectify any errors or problems with your account.