Lumo Energy: Offers, Contact Details and How to Subscribe
Lumo Energy, owned by parent company Snowy Hydro, provides energy services to 250,000 customers in Victoria and South Australia. Lumo Energy was one of the first energy providers in Australia to do away with confusing discounts in favour of low prices and easy bills. Continue reading to find out more about Lumo Energy and find out if they, or another Australian energy provider, are right for you.
Who owns Lumo Energy?
Lumo Energy, like its sister company Red Energy, is owned by the governmentally-owned and operated Snowy Hydro, one of the largest renewable energy generators in Australia. Snowy Hydro owns and operates the Snowy Mountains Scheme which consists of sixteen major dams; seven power stations; one pumping station; and 225 kilometres of tunnels, pipelines and aqueducts. Snowy Hydro is currently in the process of expanding to Snowy 2.0, to increase energy generation and storage capacity for the whole of Australia.
Lumo Energy was first founded under infrastructure investment company Infratil, as four separate state energy companies. In 2010, the company become incorporated within the four states it was active in, under the name Lumo Energy.
In 2014, Infratil sold Lumo Energy to the government-owned energy generator Snowy Hydro which is also the parent company of Red Energy. Since then, Lumo Energy has been slowly migrating customers over to Snowy Hydro subsidiary Red Energy.
As of right now, customers in Queensland, New South Wales, and the ACT are serviced by Red Energy, while Lumo Energy continues to provide service to customers in Victoria and South Australia.
Offers from Lumo Energy
Lumo Energy originally offered energy and gas plans to customers across Australia, including Queensland, New South Wales, and the ACT, Victoria, and South Australia. In 2014, however, Lumo was bought out by Snowy Hydro. As such, customers in Queensland, New South Wales, and the ACT are now provided energy services by Snowy Hydro subsidiary Red Energy.
For information about Red Energy including offers, information on how to subscribe, contact information, and more, visit Selectra’s Red Energy guide. Customers in Victoria and South Australia, however, are still able to purchase electricity and gas through Lumo.
Lumo Energy plans in Victoria and South Australia
| Lumo Basic | Lumo Plus | Lumo Movers | |
|---|---|---|---|
| State Available | Victoria South Australia |
South Australia | Victoria South Australia |
| Energy Service Provided | Electricity Gas |
Electricity Gas |
Electricity Gas |
| Features |
|
|
|
Customers in Victoria and South Australia have access to Lumo Energy’s gas and electricity plans. All plans come without a contract and no exit fee, and customers of Lumo Energy have flexible billing options, as well as 24/7 access to Lumo My Account.
Lumo Energy rates VIC
Here you can find Lumo Energy rates for their two plans available in Victoria; Lumo Basic, and Lumo Movers
| Lumo Basic | Lumo Movers | |
|---|---|---|
| Discount off the reference price | 15% discount | 13% discount |
| Daily supply charge | 105.49c / day | 115.489c / day |
| Usage rates | 20.328c / kWh | 20.328c / kWh |
| Estimated annual cost | $1,199 / year | $1,235 / year |
*Source: Lumo Energy. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020
Lumo Energy rates SA
Lumo Energy offers three plans to customers in South Australia. Below, you can find the electricity rates for Lumo Plus, Lumo Basic, and Lumo Movers
| Lumo Plus | Lumo Basic | Lumo Movers | |
|---|---|---|---|
| Discount off the reference price | 7% discount | 7% discount | 2% discount |
| Daily supply charge | 90.805c / day | 90.805c / day | 115.808c / day |
| Usage rates | First 10.959kWh: 34.045c / kWh Balance: 34.771c / kWh |
First 10.959kWh: 34.045c / kWh Balance: 34.771c / kWh |
First 10.959kWh: 34.045c / kWh Balance: 34.771c / kWh |
| Estimated annual cost | $1,694 / year | $1,694 / year | $1,785 / year |
*Source: Lumo Energy. Rates valid for postcode 5000 within SA Power Networks Distribution zone on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid July 2020.
How To Sign Up to Lumo Energy
Customers can sign up to Lumo Energy online or over the phone by dialling 1300 926 153.
When customers sign up they will need to provide standard information such as name, date of birth, connection address, and contact information as well as identification for a credit check to ensure eligibility for one of Lumo’s plans.
Lumo Energy contact information
Customers can contact Lumo Energy customer service by phone, mail, or fax.
When calling Lumo Energy customer service, you will need to state your full name, account number or service address, and include one unique point of identification not visible on your invoice, which can include date of birth, email address, passport or driver’s license number, expiry date or password.
| Department | Phone Number | Hours Available |
|---|---|---|
| Current Customers | 1300 714 563 | 8 am - 8 pm weekdays 8am - 5pm Saturday |
| Switch to Lumo Energy | 1300 926 153 | 8 am - 8 pm weekdays 9am - 5pm Saturday |
| International Calls | +613 9976 6803 | 8 am - 8 pm weekdays 8am - 5pm Saturday |
| Fax | 1300 136 891 | N / A |
For written correspondence, such as forms, applications, or complaints, customers can send mail by post to:
Lumo Energy
PO Box 632
Collins Street West VIC 8007
Lumo Energy: Pay my bill
Lumo Energy offers customers flexible billing options to suit their needs including online, by mail, over the phone, or in person. Customers who might have difficulty paying their Lumo Energy bill on time can find help online or by calling 1300 660 293.
| Payment Method | How to Pay |
|---|---|
| Pay Now Online | Pay online with Visa, Mastercard, or Amex |
| Direct Debit | Set up direct debit either through MyAccount or fill out a direct debit form and mail it to: Lumo Energy PO Box 632 Collings Street West, VIC 8007 |
| BPAY | Contact your local financial institution using the reference number found on your bill |
| Phone | 1300 926 153 |
| In-Person | Visit any Australia Post with your latest bill to make a payment |
| By Mail | Send a cheque made payable to: Lumo Energy, GPO Box 5450, Melbourne, VIC 3001 |
Lumo Energy My Account
Lumo Energy My Account allows customers to access and manage their energy account. With Lumo Energy My Account, you can:
- Check your energy usage
- Manage billing and payment methods
- Update your personal details
- Export your energy usage, with Victorian customers able to upload their data to the Victorian Government’s Switch On website
Lumo Energy reviews
Lumo Energy reviews across the web are mixed, similar to other energy providers in Australia. ProductReview customers give Lumo Energy 1.5 out of 5 stars, while TrustPilot and Word of Mouth customers each give the energy retailer 3 out of 5 stars.
Customers like that Lumo offers competitive pricing but cite that customer service can be slow to rectify any errors or problems with your account.