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Lumo Energy, owned by parent company Snowy Hydro, provides energy services to 250,000 customers in Victoria and South Australia. Lumo Energy was one of the first energy providers in Australia to do away with confusing discounts in favour of low prices and easy bills. Continue reading to find out more about Lumo Energy and find out if they, or another Australian energy provider, are right for you. 


Who owns Lumo Energy?

Lumo Energy, like its sister company Red Energy, is owned by the governmentally-owned and operated Snowy Hydro, one of the largest renewable energy generators in Australia. Snowy Hydro owns and operates the Snowy Mountains Scheme which consists of sixteen major dams; seven power stations; one pumping station; and 225 kilometres of tunnels, pipelines and aqueducts. Snowy Hydro is currently in the process of expanding to Snowy 2.0, to increase energy generation and storage capacity for the whole of Australia.

Lumo Energy was first founded under infrastructure investment company Infratil, as four separate state energy companies. In 2010, the company become incorporated within the four states it was active in, under the name Lumo Energy.

In 2014, Infratil sold Lumo Energy to the government-owned energy generator Snowy Hydro which is also the parent company of Red Energy. Since then, Lumo Energy has been slowly migrating customers over to Snowy Hydro subsidiary Red Energy.

As of right now, customers in Queensland, New South Wales, and the ACT are serviced by Red Energy, while Lumo Energy continues to provide service to customers in Victoria and South Australia.

Lumo Energy rates and plans

Lumo Energy offers both gas and electricity in Victoria and South Australia, with different plans, discounts, and benefits available. To find out more about Lumo Energy gas and electricity rates and the plans available where you live, keep reading below.

Lumo Energy rates for Victoria

Lumo Energy offers two gas and electricity plans to customers in Victoria:

  1. Lumo Value: Get fixed rates until March 2022, with a great discount and flexible billing and payment options
  2. Lumo Movers: No connection / disconnection fee when you move and stay with your Lumo Movers electricity and/or gas plan
Lumo Energy rates Victoria - Electricity
  Lumo Value electricity Lumo Movers electricity
Discount off the reference price 8% discount 5% discount
Daily supply charge 103.18c / day 113.179c / day
Usage rates 19.64c / kWh 19.64c / kWh
Estimated annual cost $1163 / year $1199 / year

Source: Lumo Energy. Rates based on 4000kWh per year on a single rate tariff within Citipower distribution network. Actual costs may vary. Valid February 2021

Lumo Energy rates Victoria - Gas
  Lumo Value gas Lumo Movers gas
Daily supply charge 74.690c / day 84.689c / day
Usage rates 1.921c to 2.178c / MJ 1.921c to 2.178c / MJ
Estimated annual cost $1246 / year $1282 / year

Source: Lumo Energy. Rates based on 49MJ per day on a block tariff. Actual costs may vary. Valid February 2021

Lumo Energy rates South Australia

South Australians have three Lumo Energy electricity and gas plans they can choose from. If you live in South Australia, you will also have access to Lumo Rewards which gives you access to savings and rewards from some of the biggest brands in Australia.

  1. Lumo Basic: Simple rates and discounts with flexible billing and payment methods, plus access to Lumo Rewards
  2. Lumo Plus: Low electricity and gas rates with flexible billing and payment options, as well as access to Lumo Rewards program. This includes $20 bonus Lumo Rewards credit when you sign up for electricity plus $15 Lumo Rewards when you pay your electricity bill on time.
  3. Lumo Movers: All the benefits of Lumo Plus, plus no disconnection/reconnection fees when you move house and stay on your Lumo Movers plan.

 

Lumo Energy rates SA - Electricity
  Lumo Basic electricity Lumo Plus electricity Lumo Movers electricity
Discount off the reference price 7% discount 7% discount 2% discount
Daily supply charge 90.805c / day 90.805c / day 115.808c / day
Usage rates 34.045c / kWh 34.045c / kWh 34.045c / kWh
Estimated annual cost $1694 / year $1694 / year $1785 / year

Source: Lumo Energy. Rates based on 4000kWh per year on a single rate tariff within SA Power Network. Actual costs may vary. Valid February 2021

Lumo Energy rates SA - Gas
  Lumo Basic gas Lumo Plus gas Lumo Movers gas
Daily supply charge 81.4c / day 81.4c / day 106.4c / day
Usage rates 3.841c to 2.057c / kWh 3.841c to 2.057c / kWh 3.841c to 2.057c / kWh
Estimated annual cost $1620 / year $1620 / year $1712 / year

Source: Lumo Energy. Rates based on 49MJ per day on a block tariff. Actual costs may vary. Valid February 2021

Sign up for Lumo Energy

Customers can sign up to Lumo Energy online or over the phone by dialling 1300 926 153.

When customers sign up they will need to provide standard information such as name, date of birth, connection address, and contact information as well as identification for a credit check to ensure eligibility for one of Lumo’s plans.

Lumo Energy contact information

Customers can contact Lumo Energy customer service by phone, mail, or fax.

When calling Lumo Energy customer service, you will need to state your full name, account number or service address, and include one unique point of identification not visible on your invoice, which can include date of birth, email address, passport or driver’s license number, expiry date or password.

Lumo Energy Customer Service
Department Phone Number Hours Available
Current Customers 1300 714 563 8 am - 8 pm weekdays
8am - 5pm Saturday
Switch to Lumo Energy 1300 926 153 8 am - 8 pm weekdays
9am - 5pm Saturday
International Calls +613 9976 6803 8 am - 8 pm weekdays
8am - 5pm Saturday
Fax 1300 136 891 N / A

For written correspondence, such as forms, applications, or complaints, customers can send mail by post to:

Lumo Energy
PO Box 632
Collins Street West VIC 8007

Lumo Energy: Pay my bill

Lumo Energy offers customers flexible billing options to suit their needs including online, by mail, over the phone, or in person. Customers who might have difficulty paying their Lumo Energy bill on time can find help online or by calling 1300 660 293.

 
Payment Method How to Pay
Pay Now Online Pay online with Visa, Mastercard, or Amex
Direct Debit Set up direct debit either through MyAccount or fill out a direct debit form and mail it to:
Lumo Energy
PO Box 632
Collings Street West, VIC 8007
BPAY Contact your local financial institution using the reference number found on your bill
Phone 1300 926 153
In-Person Visit any Australia Post with your latest bill to make a payment
By Mail Send a cheque made payable to:
Lumo Energy, GPO Box 5450, Melbourne, VIC 3001

Lumo Energy My Account & login

Lumo Energy My Account allows customers to access and manage their energy account. With Lumo Energy My Account, you can:

  • Check your energy usage
  • Manage billing and payment methods
  • Update your personal details
  • Export your energy usage, with Victorian customers able to upload their data to the Victorian Government’s Switch On website

Lumo Rewards

Lumo Rewards is Lumo Energy’s rewards program in South Australia. When you sign up to a Lumo Energy plan, and register your Lumo Energy My Account you will immediately be enrolled in Lumo Rewards. From there, you can click on “Start Shopping” and begin redeeming your available Lumo Rewards offers.

Lumo Rewards includes hundreds of brands and retailers in Australia, such as:

  • OrganicBox
  • Coles
  • Woolworths
  • The Good Guys
  • Ticketmaster

and much more.

Lumo Energy reviews

Lumo Energy reviews across the web are mixed, similar to other energy providers in Australia. ProductReview customers give Lumo Energy 1.5 out of 5 stars, while TrustPilot and Word of Mouth customers each give the energy retailer 3 out of 5 stars

Customers like that Lumo offers competitive pricing but cite that customer service can be slow to rectify any errors or problems with your account.