Residential retail
13 10 46Billing & accounts · Mon-Fri 8am-5pm
Customer service & contact
Customer service & contact
Ergon Energy contact numbers
As both a network distributor and a retailer, Ergon has separate lines for accounts and for the network. The main retail number is 13 10 46 and network enquiries are on 13 74 66. For faults and outages, call 13 22 96 at any time. Below we break down every way to contact Ergon.
13 10 46 · retail
13 74 66 · network
Faults 24/7
Overseas & assist lines
In a hurry
The Ergon numbers most people need
Tap any number to call. Retail and network are handled by separate teams, so choose the line that matches your query.
All Ergon contact numbers
Search the full Ergon phone directory
Ergon has separate lines for retail, network, faults, overseas callers, payments and more. Type what you need (for example "outage", "network", "overseas" or "pay") to filter the list.
Residential retail customer service
13 10 46Retail billing and accounts, opening an account, switching tariffs and rebates. Mon-Fri 8am-5pm.
Business retail customer service
1300 135 210Retail billing and accounts for business customers. Mon-Fri 8am-5pm.
Large business support team
1300 554 029Dedicated support for large business customers. Mon-Fri 8am-5pm.
Network general enquiries
13 74 66Connections, meters, supply changes and planned works. Mon-Fri 7am-5pm.
Life-threatening emergency
000Serious danger to life or property. Call emergency services first. Available 24/7.
Electric shocks or tingles
13 16 70Shocks or tingles from an appliance or water tap. Available 24/7.
Overseas retail enquiries
+61 7 4408 9207Ergon retail customers calling from outside Australia. Mon-Fri 8am-5pm.
Overseas network enquiries
+61 7 3069 0800Ergon network customers calling from outside Australia. Mon-Fri 7am-5pm.
Customer assist program
1800 670 352Support for customers experiencing financial difficulty. Mon-Fri 8am-5pm.
No Ergon number matches that search. Try a broader term, or call the retail line on 13 10 46.
Hours shown are a guide and can change. Ergon retail customers can also submit an online retail or network enquiry form for non-urgent queries.
For businesses
Ergon phone numbers for business
Commercial and large business customers have their own Ergon lines for retail accounts and for the network.
Business retail
1300 135 210Billing & accounts
Mon - Fri: 8am - 5pm
Large business support
1300 554 029Dedicated support team
Mon - Fri: 8am - 5pm
Network enquiries
13 74 66Connections & meters
Mon - Fri: 7am - 5pm
Corporate enquiries
07 3664 4000Head office
Business hours
Emergencies
Ergon emergency contact & power outages
As the regional Queensland network distributor, Ergon is responsible for restoring power after a fault or outage. For full reporting steps and what to do while the power is out, see the Ergon outages page.
Serious danger to life or property
Emergency services
000Shocks or tingles from an appliance or water tap
Ergon safety line
13 16 70A power outage or network fault
Ergon faults line
13 22 96Life-threatening emergency? If there is danger to life or property, call emergency services on 000 immediately. For shocks or tingles, call 13 16 70, available 24 hours a day.
Network & in writing
Ergon network enquiries, email & post
Customers within the Ergon Energy Network contact Ergon for faults and other network matters. Ergon does not publish a public email address and uses online forms instead.
Network enquiries
Call 13 74 66 (Mon-Fri 7am-5pm) for all network matters, including:
- Planned and unplanned outages
- Establishing new connections
- Employee and customer safety
- Meter reading and meter removals
Postal address
Ergon Energy
PO Box 1090
Townsville QLD 4810
Loss or damage claims: [email protected]
My Account & self-service
Register for My Account to manage your account, pay bills, sign up for outage alerts, submit self-meter reads and track service orders.
Complaints & claims
How to make a complaint or claim to Ergon
Ergon follows a simple, staged process for complaints, feedback and loss or damage claims.
01
Contact Ergon
Fill out the retail feedback form for billing or account issues, or the network feedback form for supply issues. Ergon aims to respond within two business days.
02
Submit a claim
For a loss or damage claim, complete the claim form and email it to [email protected]. Your claim is assessed within 20 working days.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to the Energy and Water Ombudsman Queensland.
Common questions
A Selectra expert answers your most common Ergon Energy contact questions
Residential retail customers can call 13 10 46 and business customers 1300 135 210, both Monday to Friday 8am-5pm. For Ergon Energy Network general enquiries, call 13 74 66 Monday to Friday 7am-5pm.
For a power outage or network fault, call Ergon on 13 22 96, available 24 hours a day, 7 days a week. See our dedicated outages page for full reporting steps.
For serious danger to life or property, call emergency services on 000. If you feel shocks or tingles from an appliance or water tap, call 13 16 70 immediately and contact a licensed electrical contractor. Both lines are available 24/7.
Ergon Energy does not publish a public customer email address and uses online forms instead. For written enquiries you can post to Ergon Energy, PO Box 1090, Townsville QLD 4810, and loss or damage claims go to [email protected].
Pay by BPOINT online, through My Account, by BPAY, by phone on 1300 363 214 (Visa or Mastercard), by mail, or in person at any Queensland Australia Post office. To set up EFT, call 13 10 46.
You can connect, move or close a residential account in My Account; business customers use the online moving form. New connections are submitted through your online account or the self-service portal, and Ergon accepts the connection offer within 10 business days.
Use the Ergon retail feedback form for billing and account issues, or the network feedback form for supply issues, and Ergon will respond within about two business days. If you are not satisfied, you can escalate free of charge to the Energy and Water Ombudsman Queensland.
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