How to Contact Aurora Energy

Aurora Energy is Tasmania’s primary electricity retailer, offering reliable power and locally-based customer support. Owned by the Tasmanian Government, Aurora serves both households and businesses across the state, providing billing assistance, payment plans, energy concessions, and specialised support for those facing financial difficulty. This contact guide outlines all the available ways to reach Aurora Energy customer service, including details for international callers, emergency contacts, and how to get support if you have language or hearing barriers.

Who Is Aurora Energy?

Aurora Energy is a government-owned electricity retailer that supplies power exclusively to Tasmanian customers. Based in Hobart, Aurora has a strong local focus, offering energy plans, concessions, and customer support tailored to the needs of Tasmanians.

The company also offers online tools to track usage, apply for concessions, and manage bills—along with a High Bill Checklist to help customers understand and respond to spikes in their electricity charges.

Aurora Energy Contact Details

Aurora Energy has separate contact numbers for residential and business customers, along with a dedicated international phone line. Customers can also send written correspondence or payments by mail. Additional services such as interpreter assistance and support for hearing-impaired users are also available. 

Below are the numbers you can use to contact Aurora Energy today:

You can call 1300 560 964 to speak with Selectra and quickly sign up to an Aurora Energy plan or switch providers with expert help.

Accessibility and Interpreter Services

Aurora Energy is committed to making its services accessible to all customers. If English is not your first language, you can access interpreter services by calling 131 450 through TIS National and requesting to speak to Aurora Energy. Customers who are deaf, hard of hearing, or have speech impairments can use the National Relay Service to connect with Aurora customer support.

Need Help With a High Energy Bill?

If you’ve received a higher-than-expected bill, Aurora Energy offers several support tools, including:

• High Bill Checklist to identify the causes of increased usage
• Payment extensions for more time to pay
• Bill smoothing and instalment options
• Online concession form submission for eligible customers

All of these resources are accessible via the Aurora Energy website. If you need personalized assistance, call their customer service team during business hours.

Moving or Thinking About Switching Energy Providers?

If you’re relocating within Tasmania or considering changing your electricity provider, Aurora Energy can help arrange your move or disconnection. Make sure to notify the retailer at least 3–5 business days before your move to avoid any interruptions. Alternatively, if you’re looking to explore other energy providers, Selectra makes it easy to compare plans in Tasmania. We’ll help you find a competitive rate and handle the switch for you—all over the phone.

Aurora Energy is Tasmania’s trusted government-owned electricity retailer. With dedicated support lines for residential and business customers, Aurora also offers postal contacts, emergency lines, interpreter services, and assistance for hearing-impaired users. If you need help with billing, moving house, or accessing concessions, their customer service team is available Monday to Friday. For those looking to compare electricity plans or change providers, Selectra can guide you through the process quickly and easily.

By Savannah Walker

Energy & Telecom SEO Specialist

Savannah Walker is Selectra’s SEO Project Manager and Editor, leading the team that focuses on energy, telecommunications and consumer technology, across news, reviews and how-tos.