How to Contact Aurora Energy
Aurora Energy is Tasmania’s primary electricity retailer, offering reliable power and locally-based customer support. Owned by the Tasmanian Government, Aurora serves both households and businesses across the state, providing billing assistance, payment plans, energy concessions, and specialized support for those facing financial difficulty. This contact guide outlines all the available ways to reach Aurora Energy customer service, including details for international callers, emergency contacts, and how to get support if you have language or hearing barriers.
Who Is Aurora Energy?
Aurora Energy is a government-owned electricity retailer that supplies power exclusively to Tasmanian customers. Based in Hobart, Aurora has a strong local focus, offering energy plans, concessions, and customer support tailored to the needs of Tasmanians.
The company also offers online tools to track usage, apply for concessions, and manage bills—along with a High Bill Checklist to help customers understand and respond to spikes in their electricity charges.
Aurora Energy Contact Details
Aurora Energy has separate contact numbers for residential and business customers, along with a dedicated international phone line. Customers can also send written correspondence or payments by mail. Additional services such as interpreter assistance and support for hearing-impaired users are also available.Â
Below are the numbers you can use to contact Aurora Energy today:
| Contact Type | Contact Information |
|---|---|
| Residential Enquiries | 1300 132 003 |
| Business Enquiries | 1300 132 045 |
| International Calls | +61 3 6237 3400 |
| Postal Address | GPO Box 191, Hobart TAS 7001 |
| Mail for Payments | Locked Bag 4, Hobart TAS 7001 |
| Operating Hours | Monday to Friday: 8:00am – 6:00pm (AEST) |
| Interpreter Services | Call 131 450 (TIS National) |
| National Relay Service | Available for hearing/speech impaired |
| Electricity Emergencies | TasNetworks – 132 004 |
| Gas Emergencies | Tas Gas Networks – 1802 111 |
Accessibility and Interpreter Services
Aurora Energy is committed to making its services accessible to all customers. If English is not your first language, you can access interpreter services by calling 131 450 through TIS National and requesting to speak to Aurora Energy. Customers who are deaf, hard of hearing, or have speech impairments can use the National Relay Service to connect with Aurora customer support.
Need Help With a High Energy Bill?
If you’ve received a higher-than-expected bill, Aurora Energy offers several support tools, including:
- High Bill Checklist to identify the causes of increased usage
- Payment extensions for more time to pay
- Bill smoothing and instalment options
- Online concession form submission for eligible customers
All of these resources are accessible via the Aurora Energy website. If you need personalized assistance, call their customer service team during business hours.
Moving or Thinking About Switching Energy Providers?
If you’re relocating within Tasmania or considering changing your electricity provider, Aurora Energy can help arrange your move or disconnection. Make sure to notify the retailer at least 3–5 business days before your move to avoid any interruptions.Â
Aurora Energy is Tasmania’s trusted government-owned electricity retailer. With dedicated support lines for residential and business customers, Aurora also offers postal contacts, emergency lines, interpreter services, and assistance for hearing-impaired users. If you need help with billing, moving house, or accessing concessions, their customer service team is available Monday to Friday.
Frequently Asked Questions - Aurora Energy Contact & Support
Who is Aurora Energy?
Aurora Energy is the government-owned electricity retailer serving Tasmania, providing power to residential and business customers with tailored plans, concessions, and local support.
How can I contact Aurora Energy?
Contact Aurora Energy by phone at 1300 132 003 for residential enquiries, 1300 132 045 for business enquiries, or +61 3 6237 3400 for international callers. Operating hours are Monday to Friday, 8:00am – 6:00pm (AEST).
What is the postal address for Aurora Energy?
Mail correspondence can be sent to GPO Box 191, Hobart TAS 7001. Payments can be mailed to Locked Bag 4, Hobart TAS 7001.
How do I report emergencies?
For electrical emergencies, contact TasNetworks at 132 004. For gas emergencies, contact Tas Gas Networks at 1802 111. In life-threatening situations, dial 000 immediately.
Does Aurora Energy offer interpreter and accessibility services?
Yes. Interpreter services are available via TIS National at 131 450, and the National Relay Service supports customers with hearing or speech impairments.
What support is available for high energy bills?
Aurora Energy offers a High Bill Checklist, payment extensions, bill smoothing options, and concession applications to help customers manage high energy costs.
How do I arrange moving or switching energy providers?
Notify Aurora Energy at least 3 to 5 business days before moving to arrange disconnection and reconnection services. Contact customer support to ensure a smooth transition.
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