Residential enquiries
1300 132 003Households · Mon–Fri 8am–6pm (AEST)
Customer service & contact
Customer service & contact
How to contact Aurora Energy
Aurora Energy is Tasmania's government-owned electricity retailer, with locally based support. The residential line is 1300 132 003, open Monday to Friday 8am–6pm (AEST). Below are all the ways to reach Aurora, including business and international lines, emergency contacts and accessibility services.
Residential & business lines
International line
Interpreter & relay services
Tasmania only
In a hurry
Aurora Energy contact details
Aurora has separate lines for residential and business customers, plus an international number. Tap any number to call.
Business enquiries
1300 132 045Business customers
Calling overseas
+61 3 6237 3400Aurora customer service from abroad
Electricity emergency
132 004TasNetworks faults & outages
Postal address
GPO Box 191, Hobart TAS 7001
Mail for payments
Locked Bag 4, Hobart TAS 7001
All Aurora contact numbers
Search the Aurora phone directory
Type what you need (e.g. "business", "interpreter", "gas emergency") to filter the list.
Residential enquiries
1300 132 003Billing, plans, concessions and account help. Mon–Fri 8am–6pm (AEST).
Business enquiries
1300 132 045Support for business and commercial customers. Mon–Fri 8am–6pm (AEST).
Interpreter services (TIS National)
131 450Ask to speak to Aurora Energy through a free interpreter.
Electricity emergencies (TasNetworks)
132 004Electrical faults, outages and emergencies in Tasmania.
No Aurora number matches that search. Try a broader term, or call residential enquiries on 1300 132 003.
Emergencies
Reporting an emergency or outage
Aurora sells you electricity, but faults and outages are handled by the network operators. Use the numbers below in an emergency.
Serious danger to life or property
Emergency services
000Electrical fault or power outage
TasNetworks
132 004Gas fault, leak or emergency
Tas Gas Networks
1802 111Emergency number. If there is a serious danger to life or property, call the emergency services on 000 immediately.
Interpreter & accessibility services
If English is not your first language, call 131 450 through TIS National and ask to speak to Aurora Energy. Customers who are deaf, hard of hearing or have a speech impairment can use the National Relay Service to connect with Aurora support.
Help with a high energy bill
- High Bill Checklist: A guided checklist to help identify what caused a higher-than-expected bill.
- Payment extensions: Request more time to pay if you need it.
- Bill smoothing & instalments: Spread your costs into regular, even payments.
- Concession applications: Submit an online concession form if you are eligible.
Common questions
A Selectra expert answers your most common Aurora Energy contact questions
Call 1300 132 003 for residential enquiries, 1300 132 045 for business, or +61 3 6237 3400 from overseas. Lines are open Monday to Friday, 8am–6pm (AEST).
General correspondence goes to GPO Box 191, Hobart TAS 7001. Payments can be mailed to Locked Bag 4, Hobart TAS 7001.
For electrical emergencies, contact TasNetworks on 132 004. For gas emergencies, contact Tas Gas Networks on 1802 111. In life-threatening situations, dial 000 immediately.
Yes. Interpreter services are available through TIS National on 131 450, and the National Relay Service supports customers who are deaf or have hearing or speech difficulties.
Aurora offers a High Bill Checklist, payment extensions, bill smoothing and instalment options, and concession applications. These are all accessible through the Aurora Energy website, or call customer service during business hours.
Notify Aurora at least 3 to 5 business days before moving to arrange disconnection and reconnection, or to switch. Contact customer support to ensure a smooth transition.
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Before you call, is Aurora the right plan for your home?
Aurora is Tasmania's main retailer, but it is worth checking your plan against the market. Compare retailers that supply your address to find the plan that fits how you actually use electricity.