Origin Energy Plans & Rates, Billing, and Reviews
Origin is one of the leading energy providers in Australia and, alongside AGL and EnergyAustralia, one of the "Big Three" energy providers. As one of Australia's largest retailers, Origin Energy has over 4.2 million customers within the residential, small business, and large business sectors. Read on for more information about Origin Energy and decide which energy provider in Australia is best for your household.
Origin Energy electricity & gas, LPG, and solar
Origin Energy completely switched its marketing in the summer of 2019, moving away from big, short-term, discounts and instead focusing on offering simple energy plans with low rates and ongoing benefit periods. As of November 2020, Origin Energy currently offers several gas and electricity plans to customers across Australia, in addition to LPG bottled gas, and solar options.
Origin Energy plans for electricity and gas
While they might differ in terms of benefits and discounts, all Origin Energy plans come with the same basic standards. No matter what you choose, each Origin Energy electricity and gas plan comes with flexible billing and payment options, giving you the choice of e-billing and communication, or invoices and letters through the mail. As well, you can choose either monthly billing or quarterly (three month) billing, to help you better budget your households expenses, and have the option of direct debit, to ensure you never miss a bill.
Origin Energy Go
Origin Energy Go is the newest electricity and gas plan from Origin Energy, replacing their Origin Energy Max Saver Online offer. Like Origin Energy Max Saver, Origin Energy Go offers the biggest discount available, but with some new benefits.
Origin Energy has now paired up with Everyday Rewards to offer members additional benefits and chances to collect points. Everyday Rewards members can now collect additional Everyday Rewards points, with an upfront 5,000 point bonus at sign-up for each fuel type and an additional point for every $1 on their energy bills. In addition, members can support GreenPower with 25% carbon offset, at no additional cost. In addition, Origin Energy Go gives customers flexibility in billing and payment options, including monthly or quarterly billing and optional direct debit.
Not an Everyday Rewards Member?Non-members can still sign up for Origin Energy Go, all you need to do is skip the adding points step during signup.
Origin Energy Flexi
Origin Energy Flexi is the energy provider’s flexible electricity and gas plan, offering a simple, unconditional discount while giving you the freedom to choose how you want your billing and payments handled. You can choose whether you want billing and communication done by email or in the mail, and have the choice of monthly or quarterly billing, with optional direct debit. In addition, you can choose to leave, or switch plans, at any time without worrying about fees or lock-in contracts.
Origin Energy Home Support + Origin Basic gas
Origin Energy Home Support, available only for electricity, doesn’t offer lowered rates or discounts. Instead, electricity customers get a full 12 months of Allianz Global Assistance Emergency Home Assistance, included in their plan. This includes two included callouts, of up to $300 each, and 24/7 access to qualified Allianz Network tradespeople for support with 10 common home emergencies. In addition, Origin Energy Home Support comes with the standard flexible billing and payment methods, with optional direct debit
Origin Energy rates by state
Origin Energy has switched from confusing, big-discount deals, instead choosing to focus on simple low rates, and long-term discounts. Origin Energy electricity and gas rates vary by state, and who your energy distributor is, so make sure to compare plans using your postal code or address to find the most accurate information.
Origin Energy rates NSW
| Origin Go | Origin Flexi | Origin Home Support | |
|---|---|---|---|
| Discount off the reference price | 17% discount | 12% discount | No discount |
| Daily supply charge | 70.61c / day | 75.78c / day | 86.11c / day |
| Usage rates | 24.14c / kWh | 25.90c / kWh | 29.43c / kWh |
| Estimated annual cost | $1,199 / year | $1,287 / year | $1,462 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,900kWh/year. Valid November 2020.
| Origin Go | Origin Flexi | Origin Basic | |
|---|---|---|---|
| Discount off usage and supply charges | Low rates | 8% discount | Ongoing base rates |
| Daily supply charge | 55.9c / day | 59.8c / day | 65c / day |
| Usage rates (Block tariff) |
3.32c to 1.72c / MJ | 3.55c to 1.84c / MJ | 3.85c to 2.0c / kWh |
| Estimated annual cost | $700 / year | $749 / year | $814 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 2000 within Jemena distribution network. Estimated annual cost based on average usage of 20000MJ/year. Valid November 2020.
Origin Energy rates ACT
| Origin Go | Origin Flexi | Origin Home Support | |
|---|---|---|---|
| Discount off usage charges | Low rates | 10% discount | Ongoing base rate |
| Daily supply charge | 74.45c / day | 99.27c / day | 99.27c / day |
| Usage rates | 18c / kWh | 21.06c / kWh | 24c / kWh |
| Estimated annual cost | $967 / year | $1,196 / year | $1,289 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 2600 within ActewAGL distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,400kWh/year. Valid November 2020.
| Origin Go | Origin Flexi Usage | Origin Basic | |
|---|---|---|---|
| Discount off usage rates | Low rates | 10% discount | Ongoing base rate |
| Daily supply charge | 59.60c / day | 79.41c / day | 79.41c / day |
| Usage rates (Block tariff) |
2.826c to 2.07c / kWh | 3.39c to 2.49c / kWh | 3.76c to 2.76c / kWh |
| Estimated annual cost | $758 / year | $938 / year | $1,010 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 2600 within ActewAGL distribution network. Estimated annual cost based on average usage of 20000MJ/year. Valid November 2020.
Origin Energy rates Victoria
| Origin Go | Origin Flexi | Origin Home Saver | |
|---|---|---|---|
| Discount off the reference price | 14% discount | 5% discount | No dicsount |
| Daily supply charge | 97.26c / day | 107.44c / day | 113.09c / day |
| Usage rates | 21.65c / kWh | 23.92c / kWh | 25.17c / kWh |
| Estimated annual cost | $1,221 / year | $1.349 / year | $1,420 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid November 2020
| Origin Go | Origin Flexi | Origin Basic | |
|---|---|---|---|
| Discount off usage and supply charges | Fixed rates | 10% discount | Ongoing base rates |
| Daily supply charge | 60.80c / day | 67.56c / day | 60.72c / day |
| Usage rates (Block tariff) |
1.94c to 1.59c / kWh | 2.18c to 1.79c / kWh | 2.42c to 1.98c / kWh |
| Estimated annual cost | $1,114 / year | $1,251 / year | $1,390 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 3000 within AGN distribution network. Estimated annual cost based on average usage of 46000MJ/year. Valid November 2020.
Origin Energy rates Queensland
| Origin Go | Origin Flexi | Origin Home Saver | |
|---|---|---|---|
| Discount off the reference price | 16% discount | 10% discount | No discount |
| Daily supply charge | 92.55c / day | 100.35c / day | 11.50c / day |
| Usage rates | 19.87c / kWh | 21.55c / kWh | 23.94c / kWh |
| Estimated annual cost | $1,252 / year | $1,358 / year | $1,508 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 4000 within Energex distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,600kWh/year. Valid November 2020.
| Origin Go | Origin Flexi | Origin Basic | |
|---|---|---|---|
| Discount off usage and supply charges | Fixed rates | 2% discount | Ongoing base rates |
| Daily supply charge | 74.41c / day | 75.95c / day | 77.50c / day |
| Usage rates (Block tariff) |
5.9c to 2.98c / kWh | 6.02c to 3.04c / kWh | 6.14c to 3.10c / kWh |
| Estimated annual cost | $655 / year | $669 / year | $682 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 4000 within AGN distribution network. Estimated annual cost based on average usage of 8000MJ/year. Valid November 2020.
Origin Energy rates South Australia
| Origin Go | Origin Flexi | Origin Home Saver | |
|---|---|---|---|
| Discount off the reference price | 13% discount | 12% discount | No discount |
| Daily supply charge | 73.71c / day | 75.43c / day | 85.71c / day |
| Usage rates (Block tariff) |
32.67c to 34.86c / kWh | 33.43c to 35.67c / kWh | 37.98c to 40.54c / kWh |
| Estimated annual cost | $1,576 / year | $1,613 / year | $1,832 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 5000 within SA Power Network distribution network on a single-rate tariff. Estimated annual cost based on average usage of 6,000kWh/year. Valid November 2020.
| Origin Go | Origin Flexi | Origin Basic | |
|---|---|---|---|
| Discount off usage and supply charges | Fixed rates | 8% discount | Ongoing base rates |
| Daily supply charge | 70.83c / day | 72.40c / day | 70.83c / day |
| Usage rates (Block tariff) |
4.12c to 1.97c / kWh | 4.21c to 2.01c / kWh | 4.57c to 2.19c / kWh |
| Estimated annual cost | $833 / year | $852 / year | $926 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 5000 within Envestra distribution network. Estimated annual cost based on average usage of 14000MJ/year. Valid November 2020.
Origin Energy rates and plans in Western Australia
Unlike other states, Western Australia only allows for the full retail contestability of natural gas, meaning Western Australians can only choose their energy provider for gas, not electricity. As such, Origin Energy only offers natural gas plans to customers in the state.
| Origin Go | Origin Flexi | Origin Supply | |
|---|---|---|---|
| Discount off usage charges | Fixed rates | 28% discount | Ongoing base rate |
| Daily supply charge | 14.29c / day | 21.98c / day | 21.98c / day |
| Usage rates (Block tariff) |
9.87c to 8.90c / kWh | 10.93c to 9.86c / kWh | 15.8c to 13.69c / kWh |
| Estimated annual cost | $445 / year | $517 / year | $687 / year |
*Source: Origin Energy gas and electricity plans. Rates valid for postcode 6000 within ATCO distribution network. Estimated annual cost based on average usage of 4000 units/year. Valid November 2020.
Origin LPG plans
Origin offers LPG for residences. Since the price for LPG depends on several factors, including global supply and demand and currency exchange rate, as well as any maintenance or equipment fees, it can be difficult to calculate your individual LGP cost. Origin’s LPG services come with a number of options including gas bottle size and whether you want your gas bottles refilled or exchanged.
LPG bottle Size - What to choose
Origin offers a total of 10 different LPG bottle sizes, which range from 3.7kg to 210kg. Origin’s most popular 45kg LPG bottles usually come in pairs and can either be exchanged or refilled, depending on your usage.
| Size | Benefits |
|---|---|
| 3.7kg & 8.5kg |
|
| 13.5kg |
|
| 15kg - 20kg |
|
| 45kg* Recommended plan |
|
| 90kg |
|
| 190kg & 210kg |
|
LPG bottle refills or exchanges?
Origin offers both refills and exchange for LPG bottles, and the better choice for you can depend on your lifestyle and needs. LPG bottle exchange is great for customers who have low-to-medium gas consumption. You can order LPG when you need it, and the standard dual 45kg bottles fit in smaller spaces.
LPG bottle refills are great for those who consume a steady gas supply. Customers who choose this option have the peace of mind knowing they don’t need to monitor gas levels, as deliveries are regularly scheduled based on your average consumption.
| LPG Bottle Exchange | LPG Bottle Refills |
|---|---|
|
|
Want Renewable Energy? Origin also offers the option to go green with LPG through GreenPower. For an added cost of $3 extra per 45kg bottle, Origin could offset your greenhouse gas emissions through planting trees, investing in renewable energy, or investing in energy reduction projects.
Origin solar energy plans and packages
Origin has over a decade in solar energy experience, which recently includes a feature on Channel 7's House Rules 2019 season. Origin solar provides everything from ready-to-go packages, solar plans with feed-in tariffs, additional solar batteries, and accredited installation of their solar products.
Origin's ready-to-go solar packages
Origin offers three solar packages, suitable for every need. Starting at $3,495 their plans provide everything you need regardless of if you are new to solar power or looking to upgrade to the most efficient design possible.
| Plan | Inverter | Panels | Price |
|---|---|---|---|
| Advantage | Zeversolar Inverter
Goodwe inverter
|
Jinko 275W Solar Panels
|
From $3,545 |
| Premium | Fronius Inverter
|
Jinko 275W Solar Panels
|
From $4,195 |
| Premium Plus |
Fronius Inverter
|
Trina 315W
|
From $4,995 |
Origin solar plans and Feed-in-Tariff
Origin solar plans are available to people who both have a system already installed, and those looking for new Origin solar systems. For those who already have a system installed, Origin offers Solar Boost to its customers, where you could have a feed-in-tariff of up to 20c / kWh.
- Origin Solar Boost feed-in-tariffs
- Victoria: 16c / kWh
- New South Wales: 18c / kWh
- Queensland: 15c / kWh
- The ACT: 16c / kWh
- South Australia: 20c / kWh
Origin Energy solar batteries
Origin offers two solar storage batteries; the Tesla Powerwall 2 or the LG Chem Resu. The Tesla Powerwall 2 starts at $12,749 for a retrofit installation, while the LG Chem Resu starts at $10,795 for retrofit installation. Both of these batteries can also be purchased with an Origin solar system package at a discount.
Want to contact Origin customer service?
Origin customer service is available by phone or email weekdays, with some additional weekend hours. All enquiries can be emailed to enquiry@originenergy.com.au. To contact Origin energy to subscribe to a plan, use one of the phone numbers below.
| Type of Energy | Phone Number | Available Hours |
|---|---|---|
| Gas and Electricity | 13 24 61 | Sales 7am-9pm weekdays 9am-5pm Saturday WA only: 7am-5pm weekdays WA only: 9am–2:30pm Saturday Service 7am-7pm weekdays WA only: 7am-4:30pm Weekdays |
| Solar Energy | 1300 791 468 | 8am-5pm weekdays |
| LPG | 133 574 | 8am-5pm weekdays |
Any mail correspondence can be sent to:
GPO Box 1199
Adelaide SA 5001
How to subscribe to Origin Energy
In order to sign-up for Origin, you must first request a quote, which you can do on the Origin website once you select the plan or service you want. After you receive a letter with your quote, you can sign up online. When you sign-up for a new service, you will need a few things in order to prove eligibility.
- Things You Need
- An existing phone number and email
- A residential address
- Proof of occupancy / move-in date
Move house with Origin Energy
If you’re moving house and have electricity or natural gas with Origin Energy, you can book your move online. If you book before 1pm Monday to Friday, you’ll be able to have your energy connected to your new address within one business day. For urgent, same-day, moving you can call 13 66 83. If you’re moving and have LPG bottles, you can fill out a close Origin LPG Account form.
Pay your Origin Energy bill
Customers can pay their Origin energy bill a number of ways with flexible billing methods. In addition, Origin offers EasiPay, a bill-smoothing option which allows you to pay smaller amounts more frequently based on your estimated usage so you can avoid bill shock every three months.
| Payment Method | How To Pay | What You Need |
|---|---|---|
| Direct Debit | Set up direct deposit using your My Account on Origin Energy online | An Origin Energy My Account |
| Online | Go to Make a Payment and follow the steps | Your account number and a valid bank card |
| BPAY | Call your financial institution | Your Origin Energy bill for Biller and Reference codes, and total amount due |
| Send your payment to: Origin Energy Holdings Limited Private Bag 14825 Melbourne VIC 8001 |
Payment slip on the bottom of your bill and a cheque | |
| In Person | Go to any Australia Post Office | Pay by cash, bank card, EFTPOS, or cheque |
Customers experiencing financial hardship, and who might have difficulty paying a bill, should contact Origin Energy immediately to figure out their options. If it's a one-off problem paying your energy bill, you can log into your My Account on Origin Energy's website and request a payment extension. Origin Energy can also help with a payment plan, practical advice on how to lower your energy bill, or help with where to find government support through rebates and concessions.
Origin Energy reviews
Origin Energy reviews across the internet are relatively low. ProductReview gives Origin Energy 1.3 out of 5 stars, while TrustPilot gives the energy provider 96% one-star reviews. Customers who give Origin Energy one-star reviews cite that Origin Energy customer service is difficult to contact, with a lot of back and forth and waiting on hold. However, customers who are happy with Origin Energy say that they like the generous discounts, and that it's very easy to track energy usage with the provider.
