Sumo Energy: Electricity Offers, Contact Information, and Reviews
Sumo, Australian-owned energy and telecom provider in Victoria and New South Wales, is one of the few companies in Australia to offer energy and telecom bundles for maximum savings. Continue reading this guide for more information about Sumo Energy and decide which Australian energy provider is best for you.
Overview of Sumo
Sumo, energy and telecom provider, first came to the Australian energy market in 2016, with services starting in Victoria where they provided electricity to customers in the region.
In 2018, Sumo opened up service in New South Wales and in 2019 began offering gas to customers in Victoria. In addition to their electricity and gas services, Sumo also provides NBN broadband services to all states across Australia and, for customers in Victoria and New South Wales, bundles of these services can give customers steep discounts and additional credit.
Electricity + Bundles with Sumo Energy
Sumo offers energy and broadband bundles to customers in New South Wales and Victoria. By bundling your Sumo Energy electricity and gas, plus broadband, you could save 15% or more off your electricity and gas bill, depending on your distribution zone and location.
|Estimated monthly electricity cost||$107 / month||$104 / month||$104 / month|
|Estimated monthly gas cost||$64 / month||$61 / month||$69 / month|
|Percentage off the reference price||10% less than electricity reference price||15% less than electricity reference price||15% less than electricity reference price + 15% off gas usage and supply when you pay on time|
|Features||Bunde gas, electricity, and internet and earn up to $520 in credits over 2 years||Direct debit only eBilling and communication only||Conditional discounts|
*Prices based on postcode 2008, based on estimated daily usage of 5kWh + 52MJ. Rates and discounts vary depending on the distribution network. Source: Sumo Energy electricity and gas bundles
Contact Sumo Energy
Customers can contact Sumo either by phone or by email. To speak with someone from Sumo Energy, customers can dial 13 88 60.
General customer support is available weekdays from 8:30 am to 4:30pm, and telecom tech support is available Monday through Friday 8:30am to 4:30pm.
All email enquiries can be sent to firstname.lastname@example.org.
Mail correspondence may be sent to:
South Melbourne Market Street
PO Box 5329
South Melbourne, VIC 3205
How to Subscribe, Move, or Cancel Your Sumo Energy Plan
Customers looking to subscribe to Sumo can do so online with their postal address and valid identification. If you have any questions about signing up to a Sumo energy plan, you can call Sumo customer support at 13 88 60.
10-Day Cooling Off Period After signing up to a new energy plan, Australian residents are entitled to a 10-business-day cooling off period. During these 10 days, customers can cancel their new service, for whatever reason, without penalty.
Customers who are looking to move house with Sumo, or cancel their current energy plan, can call Sumo customer support at 13 88 60 or send an email to email@example.com.
How to Pay Sumo Energy Bill
Customers can pay their Sumo bills online, over the phone, or with direct debit.
Customers who may be experiencing financial hardship can contact Sumo Energy by dialling 13 88 60 to speak with someone about setting up a payment plan, working to lower your energy bill, or putting a payment on hold.
|Method of Payment||Where to Pay||What You Need in order to Pay|
|Quick Pay Online||Pay bill online||Pay by Visa, Mastercard, or Amex|
|Direct Debit||Set up direct debit here||Set up direct debit online|
|BPAY||Contact your personal financial institution||Biller code for VIC Energy: 240721
Biller code for NSW Energy: 285973
Biller code for ALL telecom: 275784
|Telephone Payment||Dial: 1300 885 175||Biller code for Energy: 206904
Biller code for Telco: 246736
Reviews of Sumo Energy
Like all energy companies in Australia, customer reviews for Sumo are generally mixed. While Sumo’s Australian-based customer service frequently gets praised, customers don’t like the price hikes they’ve received after signing up. Both ProductReview and TrustPilot give Sumo Energy 4.5 out of 5 stars.
- Good customer service - Customers cite prompt resolutions to any problems they have when they call customer service
- Unannounced price hikes - Some customers have experienced unannounced price hikes, often within two months of signing up for a service