Thinking about switching to Sumo Energy? We’ve got you covered. In this article, we give you a detailed analysis of Sumo Energy reviews and customer experience. We will cover what people think of Sumo’s plans, rates & customer service and compare their rates to other providers in the market.
What is Sumo Power?
Sumo is an Australian-owned energy and NBN provider, and offers broadband, electricity, and gas services either bundled or standalone in various parts of the country.
Sumo Energy is a popular choice for energy provider, with about 40,000 customers across Australia. Do you want to see where Sumo Energy electricity and gas is available? Find a summary of where Sumo operates below:
| States | Sumo Electricity | Sumo Gas |
|---|---|---|
| New South Wales | ||
| ACT | ||
| Victoria | ||
| Queensland | ||
| South Australia | ||
| Western Australia | ||
| Tasmania |
Review of Sumo Energy Plans & Rates
Sumo energy plans differ depending on your location but typically come with simple, low rates and unconditional discounts, as well as occasionally a bonus sign-up credit. When signing up for a Sumo Energy plan, you will need to check your postcode or address to see what energy plans are available to you.
Sumo Energy Plans by State
- Victoria or New South Wales: Sumo Assure, Sumo Switch & Sumo Freedom, as well as Sumo gas plans
- Queensland or South Australia: Sumo Assure Advantage, Sumo Lite & Sumo Switch
Sumo Energy offers its customers three different basic plans, but the only real difference between them is how you pay your bills.
All Sumo Energy plans come with no lock-in contracts or exit fees and have no conditional discounts. Customers can also choose whether they want to sign up for a single rate tariff or a time of use tariff. If you don´t know which one is best for you, we recommend you read our guide on peak & off-peak electricity times. You must know how to read your energy bill before applying to any of these plans because the main difference between them is how are you going to pay for your electricity & gas.
Below, you can find a summary of Sumo energy plans available and the difference between them:
Sumo Assure
Sumo Assure is 100% online, and customers must agree to eBilling, e-communication, and direct debit bill payments in order to get these energy rates.
Sumo Assure is only available in New South Wales and Victoria and comes with variable rates and no conditional discounts, just simple rates and good savings. While Sumo Assure does tend to offer the best rates of the Sumo Energy market offers, customers who want to be able to call Sumo Energy or have flexible Sumo bill payment methods should probably consider a different plan.
Sumo Switch
Sumo Switch is the newest energy plan offered by Sumo Energy.
Sumo Switch is available in New South Wales, Victoria, Queensland and South Australia, and is based on a single rate tariff. This plan is a basic energy plan with flexible payment methods and the lowest daily supply charge of all the Sumo Energy plans.
Sumo Freedom
Sumo Freedom offers a bit more flexibility when it comes to how customers can manage their Sumo Energy account and services.
With Sumo Freedom, you get low, variable rates with no conditional discounts as well as flexible billing and payment methods (you can choose to pay either monthly or bimonthly). Sumo Freedom is only available in New South Wales and Victoria.
Sumo Assure Advantage
Sumo Assure Advantage is a flexible, variable rate energy plan with no lock-in contract nor exit fees. Sumo Assure Advantage is available in Queensland and South Australia. You can choose your billing and payment method with Sumo Assure Advantage, and even opt-in to monthly billing rather than quarterly.
Sumo Gas
Sumo offers natural gas in New South Wales and Victoria.
Sumo gas comes with variable rates, and you may qualify for a bill credit when you sign up. The availability of your Sumo gas plan depends on your location.
Bundle Sumo electricity, gas, and Sumo NBN and save up to $15 every month on your Sumo broadband bill.
Sumo Electricity Rates by State
The main selling point of Sumo’s Energy plans is their attractive discount on the energy reference price. This is something that we find recurrently praised in Sumo Energy reviews, but how much money are talking about? Let’s have a quick look.
When comparing energy rates by state, always check your location to see what plans and rates are available to you. Your actual offers and costs may vary. Select your state from the list below to read more about Sumo Energy rates.
Sumo Energy Electricity Rates by State
Sumo Switch
- -19% off the reference price
- Daily Supply charge: 66.00c / day
- Usage Rates: 31.35c / kWh
Find the best plan with selectra
Freedom Residential Single
- -1% off the reference price
- Daily Supply charge: 92.40c / day
- Usage Rates: 37.40c / kWh
Find the best plan with selectra
Sumo Switch
- -30% off the reference price
- Daily Supply charge: 66.00c / day
- Usage Rates: 23.54c / kWh
Find the best plan with selectra
Standing Offer
- -14% off the reference price
- Daily Supply charge: 116.72c / day
- Usage Rates: 25.74c / kWh
Find the best plan with selectra
Sumo Assure
- -9% off the reference price
- Daily Supply charge: 110.00c / day
- Usage Rates: 28.49c / kWh
Find the best plan with selectra
Sumo Switch
- -22% off the reference price
- Daily Supply charge: 92.84c / day
- Usage Rates: 27.39c / kWh
Find the best plan with selectra
Solar Advantage
- -15% off the reference price
- Daily Supply charge: 126.50c / day
- Usage Rates: 27.94c / kWh
Find the best plan with selectra
Assure Residential
- -4% off the reference price
- Daily Supply charge: 131.56c / day
- Usage Rates: 32.23c / kWh
Find the best plan with selectra
Sumo Switch
- -11% off the reference price
- Daily Supply charge: 96.80c / day
- Usage Rates: 40.26c / kWh
Find the best plan with selectra
Sumo Assure
- -10% off the reference price
- Daily Supply charge: 99.00c / day
- Usage Rates: 40.59c / kWh
Find the best plan with selectra
Standing Offer
- +1% higher than the reference price
- Daily Supply charge: 116.60c / day
- Usage Rates: 45.10c / kWh
Find the best plan with selectra
SUMO DealsSUMO offers a deal where if you register for Sumo electricity, gas & Internet, you can save up to $15 / month on your Internet!
What do Customers Think of Sumo Energy?
If you have a quick look at Sumo Energy reviews, you might feel overwhelmed. Here we are only going to focus on those reviews that relate specifically to Sumo Energy electricity & gas services
Positive Sumo Energy Reviews
Most Sumo Energy reviews speak of the company’s dedicated customer service and efficiency.
Here is an example of a 5-star Sumo Energy review from Danial H:
Very reliable and very good for me because I have saved on my previous supplier I now have gas, electricity and NBN combo & very happy with the whole lot good work to everyone
There aren’t many providers who cover most of the home's daily essentials. Sumo Energy offers electricity, gas and NBN. This is a very comfortable choice when planning your energy expenses, thinking about how to switch energy providers or trying to reduce your moving costs. You can just call Sumo and set up all your needs without having to jump from one provider to another.
Sumo Energy reviews are also positive about the brand’s capability to deliver an efficient and reliable electricity service. There are barely any complaints mentioning electricity dropouts with Sumo Energy, so you can expect to have few issues when you sign up with Sumo electricity.
Most Sumo Energy gas customers chose Sumo’s gas in a bundle with their electricity. Because of this, it is hard to find a Sumo Energy review where users share their feelings exclusively on the brand’s gas services. When going into an energy provider hunt, it is also important to consider not only the cheapest gas or electricity plans but also whether the price difference is worth the change.
Negative Sumo Energy Reviews
As mentioned, Sumo Energy reviews are mostly confident in the company’s energy services, but you should always have a look at the negative feedback as well to get a better picture of some potential problems you might also experience.
One recurrent opinion we can find among negative Sumo Energy reviews is that sometimes their sales service can be a bit pushy. In this 1-star review, Saquibur Rahman speaks lengthy about this issue:
Long story short, I want to compare their offer with others. I was showing my interest and wanted to know the rates. Throughout the week, continuously get sales to call while I am at work. Yesterday tell them I was not interested and requested them not to call me again with any sales offer. The next day morning again they called me with their offer. I tell them I already said no to one of their mates yesterday. He apologised and put my number in a do not call me register. After one and half hours they again call me with their offer. I am shocked and honestly angry. Sales and marketing bring many good for human life, but they make it worse.
Other negative Sumo Energy reviews point to unexpected rises in their energy billing. With the ongoing energy crisis, it is common to find reviews of customers frustrated with steep increases in their electricity & gas bills, but this is true for most energy retailers out there. If you have any problems when reading your bill or have any questions or concerns about it, you can always contact your provider.
Is Sumo Energy Worth It?
Sumo Energy is one of the best options to go for if you want a comfortable set-up of your energy plans, as they are one of the largest retailers to bundle multiple services. The company has thousands of reviews across multiple platforms for its electricity, gas and NBN offers.
Sumo Energy Review: Pros
- Fair prices and plans
- Combine Sumo internet + energy
- Gas + Electricity for Vic & NSW
- Overall positive customer reviews
Sumo Energy Review: Cons
- Simple energy plans in QLD & SA
- Few contact methods
- No online account
- Average solar feed-in tariff
Overall, our research of Sumo Energy shows it’s a great company to purchase energy from. Sumo Energy customer reviews across the web are, overall, quite positive. Sumo Energy customers specifically say that Sumo customer support is responsive and helpful. In addition, customers who opt for combo packs of Sumo Energy + Sumo NBN can get a discount off their broadband bill.
However, Sumo Energy does only offer limited plans in Queensland and South Australia, which is not necessarily bad, but it leaves limited choice. Some Sumo Energy customers who leave the energy provider a negative review cited unexpected price hikes a few months after first signing up, but this is subjective as each person's case is different based on their usage habits.
What is Selectra's review about SUMO energy plans? So far existing customers of Sumo Energy that we have run into have had positive opinions of Sumo and good reviews of their customer service. New customers enjoy their 'no-nonsense' energy plans. By this we mean you get great customer service from Australian-based agents in an Australian company, with a no-lock-in contract for your energy. It is usually the simplicity and consistent cheap rates that attract people to Sumo Energy!
Sumo is also highly valued in terms of customer service and has some of the cheapest electricity rates in the Australian market. However, there are many elements you should consider when signing up for any energy plan and it all depends on your energy needs and usage.
Sumo Energy Bill Payment
Sumo Energy has a number of bill payment methods for you to pay a Sumo Energy bill.
The easiest way to pay your Sumo Energy bill is with direct debit. You can set up a direct debit online, with your Sumo Energy account number and postcode.
Other Sumo Energy bill payment methods include:
- Make a one-off payment online (Quick Pay)
- BPAY with the Biller Code found on your latest Sumo Energy bill
- Telephone by calling 1300 885 175
- Centrepay
Sumo Energy Contact
You can contact Sumo Energy by phone for sales and general customer support by phone.
Sumo Energy is available 9am to 4:30pm Monday to Friday. This number can be used to sign up for Sumo, cancel your Sumo account, or find support. You can call Sumo Energy with the following phone number:
- Sumo Energy Phone Number: 13 88 60
If you want to pay your Sumo Energy bill over the phone, you can at any time with Sumo Energy Biller Code 206904. You can pay your Sumo Energy bill over the phone by calling:
- Sumo Energy Bill Payment Number: 1300 885 175
Click below to find a better deal for your home!
Read more articles about Sumo Energy
Contact Sumo | Contact Customer Service by Phone at 1300 299 513
Sumo Energy Rates | Discover Electricity & Gas Plans