Sumo, Australian-owned energy and telecom provider in Victoria and New South Wales, as well as more recently Queensland, is one of the few companies in Australia to offer energy and telecom bundles for maximum savings. Continue reading this guide for more information about Sumo energy and decide which Australian energy provider is best for you.
Overview of Sumo energy
Sumo, energy and telecom provider, first came to the Australian energy market in 2016, with services starting in Victoria where they provided electricity to customers in the region.
In 2018, Sumo energy opened up service in New South Wales and in 2019 began offering gas to customers in Victoria. Most recently, Sumo now offers electricity to customers in South-East Queensland. In addition to their electricity and gas services, Sumo energy also provides NBN broadband services to all states across Australia and, for customers in Victoria and New South Wales, bundles of these services can give customers steep discounts and additional credit.
Sumo power rates: Sumo electricity and gas plans
Sumo energy has three electricity and gas plans available to customers in New South Wales and Victoria, where they have historically provided energy. For customers who want the greatest discounts, choosing SumoAssure gives you the cheapest electricity and gas rates in exchange for direct debit and e-billing, while SumoFreedom gives you less of a discount but more flexibility with billing and payment. If you’re looking for fixed rates until 2022, SumoLite makes sure your rates won’t change for over a year. More recently, Sumo energy has begun retailing electricity in Queensland as well, with one energy plan offering low, discounted energy rates.
|Discount off the reference price||22% discount||14% discount||14% discount|
|Daily supply charge||88.55c / day||99c / day||90.75c / day|
|Usage rates||20.90c / kWh||23.10c / kWh||23.65c / kWh|
|Estimated annual electricity cost||$1,138 / year||$1,263 / year||$1,254 / year|
|Estimated annual gas cost||$641 / year||$774 / year||$764 / year|
*Source: Sumo electricity and gas plans. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual electricity cost based on average usage of 3,900kWh/year. Valid July 2020.
|Discount off the reference price||11% discount||8% discount||1% discount|
|Daily supply charge||105.27c / day||110c / day||118.30c / day|
|Usage rates||21.89c / kWh||22.55c / kWh||24.90c / kWh|
|Estimated annual electricity cost||$1,260 / year||$1,304 / year||$1,428 / year|
|Estimated annual gas cost||$1,213 / year||$1,320 / year||$1,327 / year|
*Source: Sumo electricity and gas plans. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual electricity cost based on average usage of 3,900kWh/year. Valid July 2020.
|Discount off the reference price||20% discount|
|Daily supply charge||93.50c / day|
|Usage rates||18.70c / kWh|
|Estimated annual electricity cost||$1,201 / year|
**Source: Sumo electricity plans. Rates valid for postcode 4000 within Energex distribution network on a single-rate tariff. Estimated annual electricity cost based on average usage of 3,900kWh/year. Valid July 2020.
Contact Sumo energy
Customers can contact Sumo energy either by phone or by email. To speak with someone from Sumo Energy, customers can dial 13 88 60.
Sumo energy general customer support is available weekdays from 8:30 am to 4:30pm, and telecom tech support is available Monday through Friday 8:30am to 4:30pm.
All email enquiries can be sent to email@example.com.
Mail correspondence may be sent to:
South Melbourne Market Street
PO Box 5329
South Melbourne, VIC 3205
Sign up to Sumo energy
Customers looking to subscribe to Sumo energy can do so online with their postal address and valid identification. If you have any questions about signing up to a Sumo energy plan, you can call Sumo customer support at 13 88 60.
10-Day Cooling Off Period After signing up to a new energy plan, Australian residents are entitled to a 10-business-day cooling off period. During these 10 days, customers can cancel their new service with Sumo energy, for whatever reason, without penalty.
Customers who are looking to move house with Sumo energy, or cancel their current energy plan, can call Sumo customer support at 13 88 60 or send an email to firstname.lastname@example.org.
Sumo energy billing and payments
Customers can pay their Sumo bills online, over the phone, or with direct debit.
Customers who may be experiencing financial hardship can contact Sumo Energy by dialling 13 88 60 to speak with someone about setting up a payment plan, working to lower your energy bill, or putting a payment on hold.
|Method of Payment||Where to Pay||What You Need in order to Pay|
|Quick Pay Online||Pay bill online||Pay by Visa, Mastercard, or Amex|
|Direct Debit||Set up direct debit here||Set up direct debit online|
|BPAY||Contact your personal financial institution||Biller code for VIC Energy: 240721
Biller code for NSW Energy: 285973
Biller code for ALL telecom: 275784
|Telephone Payment||Dial: 1300 885 175||Biller code for Energy: 206904
Biller code for Telco: 246736
Sumo energy reviews
Like all energy companies in Australia, customer reviews for Sumo are generally mixed. While Sumo’s Australian-based customer service frequently gets praised, customers don’t like the price hikes they’ve received after signing up. Both ProductReview and TrustPilot give Sumo Energy 4.5 out of 5 stars.
- Good customer service - Customers cite prompt resolutions to any problems they have when they call customer service
- Unannounced price hikes - Some customers have experienced unannounced price hikes, often within two months of signing up for a service