OVO Energy

OVO Energy is a UK-based retailer that entered the Australian energy market in 2019. Its main offering, "The One Plan", is a single, fixed-rate, 100% carbon-neutral plan with at least 10% green power. OVO specialises in renewable energy and subscription-style billing with bill smoothing, making budgeting straightforward for customers.

OVO Energy scores well for customer satisfaction, especially in Victoria, with average ratings of 3.5 to 4.5 stars. Customers praise friendly support, competitive pricing and fixed monthly billing, but some have noted billing confusion, slow refunds and less competitive rates outside Victoria.

The One Plan includes 10% green power free, direct-debit-only billing, no exit fees, bill smoothing and a 3% interest return on account credit. Customers can boost green power to 100% for a fee and join the "OVO Drive" plan for EV owners with smart meters.

OVO Energy only sells electricity, not gas. It offers a solar feed-in tariff across NSW, VIC, QLD and SA, which is lower than some providers, but often offset by larger discounts off the reference price.

Customers report fewer payment options, as OVO only accepts direct debit on The One Plan, and some have experienced billing issues or slow adjustments when moving or cancelling. Its rates in NSW, QLD and SA are less competitive than some major brands.

Sign up online in about five minutes, confirm your address and billing, and start paperless, direct-debit payments. Account management and service changes are available via the MyOVO dashboard, the OVO app or customer service on 1300 937 686.

Contact OVO on 1300 937 686 or by email at [email protected] or [email protected]. Customer service is available by phone, email or live chat. See the contact page for all the details.