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OVO Energy: Simple Electricity Plans and Carbon-Neutral Energy

OVO Energy has been well known in the UK for quite some time, having been slowly growing their collective of energy companies in the country since 2009 and joining the ranks of The Big Six energy providers this year. In late 2019, they expanded into Australia and now offer simple, carbon-neutral energy to their customers in New South Wales and Queensland. To find out more about how OVO Energy has simplified everything from the sign-up, to the billing process, as well as their renewable and carbon-neutral initiatives, continue to read below and discover your new energy provider today!


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Overview of OVO Energy

OVO Energy, first founded in 2009 by Stephen Fitzpatrick, is a UK-based collection of companies offering a unique approach to energy. In late 2019 the British company joined the lineup of Australian energy providers in New South Wales and Queensland, bringing with it one simple, carbon-neutral, electricity plan and a new way of paying your energy bills.

OVO Energy: The One Plan

OVO Energy offers one, simple, plan to Australians living in New South Wales and Queensland. Simply called ‘The One Plan’, OVO Energy offers an 18% discount off the reference price while guaranteeing not only 100% carbon-neutral energy but an automatic 10% GreenPower added to your energy bill at no extra cost to the customer.

More GreenPower?OVO Energy automatically adds 10% GreenPower to every customer’s bill, at no extra cost to their customer. However, customers who want to do a little more can easily add 100% GreenPower for an additional, small, cost per month.

OVO Energy is available to customers within the New South Wales distribution zones of Ausgrid, Essential Energy, and Endeavour Energy, as well as the Energex distribution zone in Queensland.

Within New South Wales, OVO Energy offers not only a single-rate tariff for customers, but time-of-use tariffs as well, both of which are available with or without a controlled load 1 and controlled load 2.

Customers in Queensland have access to a single-rate tariff and have the option to add a controlled load 1 or controlled load 2.

OVO Energy Rates*
Distribution Network Ausgrid Essential Energy Endeavour Energy Energex
Percentage off the reference price 18% off the reference price 18% off the reference price 18% off the reference price 18% off the reference price
Daily supply charge 87.01c/day 124.3c/day 80.729c/day 95.7c/day
Usage rates 22.693c/kWh 24.981c/kWh 22.759c/kWh 20.29c/kWh

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*Rates valid 3 April 2020, based on single-rate tariff with no controlled load. Source: OVO Energy Pricing Guide

Currently, OVO Energy does not offer a solar feed-in-tariff to its customers in New South Wales but expects to launch a FiT for customers in the state this year. However, customers in Queensland who join OVO Energy have access to a solar feed-in-tariff of 8c/kWh, provided they have Net Metering and a solar PV system under 5kW.

If you would like to switch to Net Metering, OVO Energy can arrange for an engineer to visit your household and install the new meter for you. Simply send OVO Energy an email and they will arrange for the smart meter to be installed for free.

Want to sign up to OVO Energy?

Signing up for OVO Energy’s The One Plan takes less than five minutes and you should be connected and ready to go within a few short weeks. To sign up:

 Find your home address and provide your personal details to OVO Energy including your Australian Drivers License for a credit check

 Provide your payment details, which OVO Energy will confirm in about a week

 Once your payment details are confirmed, OVO Energy will send out someone from your energy distributor to take your first meter reading

 Following your meter reading, you’ll begin to have your energy supplied by OVO Energy

OVO Energy and billing

OVO Energy utilises monthly billing through direct debit and fixed, monthly payments to ensure customers don’t get bill shock. OVO Energy is able to do this by estimating how much energy you’ll use over a 12-month period and dividing that by 12 to get your monthly average, which then becomes your direct debit amount. With bill smoothing, OVO Energy knows that some months, you’ll use more energy than your direct debit will cover while other months, you’ll use less energy than you pay for. By the end of the year, this all balances out to zero.

Stay in credit on your accountEvery month your OVO Energy account is in credit, you’ll get paid an extra 3% interest on the balance

Each month, OVO Energy will automatically take the same amount from your nominated direct debit account and place it into your OVO Energy account, which is then used to pay for your energy usage. If you need to update your direct debit details, or would like to change the date of your direct debit payment, get in touch with OVO Energy customer service by email

Meter readingsWhenever you submit a meter reading (ideally every 3 months), OVO Energy checks to make sure your energy usage matches your meter. If it’s a lot more or less than estimated then OVO Energy will let you know and adjust your monthly direct debit amounts accordingly.

Plan Zero by OVO Energy: Zero carbon emissions by 2030

Plan Zero by OVO Energy is their 10-year plan to achieve zero net emissions by 2030 through their own operations, while helping customers not only halve their lifestyle carbon emissions but eliminate their household emissions completely. Plan Zero is held up by two pillars: Power, and People, to drive the process to net zero carbon living.

Plan Zero by OVO Energy
Power People
  • Achieve zero carbon operations
  • Lead the transition to a zero carbon energy system by optimizing 5M homes with flexible and low-carbon technology
  • Fight the climate crisis and advocate for greater action
  • Build the best place to work
  • Become the most trusted company in the UK
  • Assist customers halve their total carbon footprint by mobilising the community

Moving with OVO Energy

OVO Energy can help you arrange your move to a new house. If you’re a new customer, you’ll simply need to indicate that you’ll be moving into the property address you provided, and include a move-in date. If you already have OVO Energy and are moving to another address within their retail network, send OVO Energy an email so they can help you arrange to move and keep your energy supply. It’s recommended to give OVO Energy at least four business days to arrange the move and ensure a smooth process to your new house.

Want to cancel your OVO Energy account?

OVO Energy customers looking to cancel their OVO Energy account have two options:

 Moving out and closing an OVO Energy account: If you’re moving and will be switching providers when you move to your new property, all you need to do is send OVO Energy customer support a message either online through their chat feature, or email. When cancelling an account, OVO Energy requires a minimum of four business days to arrange for your account to be closed and disconnected.

 Transferring to a new energy retailer: If you’re staying at your current property but wish to switch energy providers, all you need to do is contact your new energy provider and they’ll arrange everything for you. Once the transfer is complete to your new retailer, your OVO Energy account will be closed.

In credit with OVO Energy?If you’re closing your OVO Energy account and it’s still in credit, you can request a refund of the amount left in your account. While your account can be refunded within 5 days of requesting, OVO Energy recommends waiting until you get your final bill to ensure your account is up to date. To request a refund, send OVO Energy a message.

Contact OVO Energy customer service

OVO Energy recommends email or online chat for all customer enquiries or requests. Customers can contact OVO Energy by emailing hello@ovoenergy.com.au or by their online chat feature. If you send OVO Energy customer service an online message after hours, they’ll get back in touch with you during their regular business time, Monday through Friday 8:30am to 5pm.

Customer reviews of OVO Energy

As OVO Energy is new in Australia, they have not had time to gather any reviews on the internet. However, TrustPilot offers OVO Energy UK reviews which are overwhelmingly favourable. 71% of all reviews of OVO Energy are rated excellent, giving a 4.5/5 star rating.

Customers cite fast and helpful customer service. Most recent reviews commend the fast responses to customer enquiries despite the coronavirus health crisis. Customers also like that OVO Energy treats its customers ethically and with respect, with one such customer stating that when their account was overcharged OVO Energy customer service immediately called them to sort out the issue. Many of the UK customers state they have been with OVO Energy for years, with no plans to switch any time soon.

Customers who give less positive reviews state that sudden direct debit increases, or difficulty cancelling an account, as reasons for their one-star reviews.