Aussie Broadband is one of the few Australian owned and operated telecom providers around, but are they any good? In this guide, we'll show you real Aussie Broadband customer reviews and help you determine what's right for you. Read on for Aussie Broadband plans, prices, reviews, contact info and more.
Aussie Broadband Services & Network Coverage
Aussie Broadband, or Aussie BB as it's also affectionately known, was founded in 2008 and is an MVNO under the Optus Network. This means unlike Telstra, Vodafone, or Optus, they don’t own their own network but use the Optus network instead.
The name Aussie Broadband can be a bit misleading because they offer much more than just broadband plans.
You'll find Aussie Broadband plans for NBN and mobile phones as well as other forms of internet such as mobile broadband, and fixed home phone lines.
Something to note about this provider that is important to many people is that Aussie Broadband is an Australian-owned and operated company and is proud to invest in local jobs and services
Aussie Broadband Network CoverageOverall, Aussie Broadband gets good network coverage. Through the Optus Network, Aussie Broadband covers 98% of the Australian population and over 1.62 million square kilometres with 3G and 4G coverage. Thanks to Optus, Aussie Broadband customers will also begin to see faster 5G coverage expand in the coming years.
Aussie Broadband is Among the Cheapest Broadband Providers in Australia!
Sign Up or Switch to Aussie Broadband Today!
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Aussie Broadband is Among the Cheapest Broadband Providers in Australia!
Sign Up or Switch to Aussie Broadband Today!
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Aussie Broadband Review
Surely your next question is "Is Aussie Broadband any good?"
As we already established above, Aussie Broadband has great network coverage, so you are safe there, but what about customer service, pricing, etc.
To help you answer this question, we took a look around the net for Aussie Broadband reviews from real customers.
Overall we are happy to say that Aussie Broadband reviews are very positive.
- Here's how Aussie Broadband ranks around the web:
- Product Review: 4 stars out of 5
- Facebook Reviews. 4,2 stars out of 5
- Google Reviews: 4.8 stars out of 5
Customers like their fast internet connections, ease of contacting Aussie Broadband customer service, speaking to an Australian customer support team, and how any issues are resolved quickly.
However, customers often cite average nightly speeds are slower than expected and outages occur more often than normal.
Here is an Aussie Broadband review we saw from someone named Shannon:
Absolutely smooth, perfect and great speeds
No issues. No drop outs. No packet loss or lag in game. Best connection I've had in 12 years in Australia. Would highly recommend even if it's a tad more pricey. – Shannon I.
Shannon seems to have had no issues with her service dropping out and also mentions how her fast connection is good for gaming and worth the money.
Another customer named Rod from SE QLD wrote the following Aussie Broadband review:
Talk to real people
Unlike anyone else I have delt with, you can talk to an Australian that you can understand and get a decent answer. Customer service! Who would have thought of that these days? – Rod, South East Queensland
Aussie Broadband is Australian owned and operated, and this seems to be a big hit with customers.
Still there were some negative reviews we must mention and this one from username "Slm" nicely sums up what we saw in the 1-star Aussie Broadband reviews:
Terrible service - daily dropouts. Stay away!
Terrible service, connection dropped out on a daily basis — multiple times. I would highly recommend staying away at all costs. A budget provider with terrible up time. Made me wait for days before getting NBN assistance — I work from home so this cost me absolute $000s is foregone costs.
Appalling - do yourself a favour and don’t make the same mistake I made going with this terrible provider. – Slm
It seems that in some areas, the Aussie Broadband network is quite slow with frequent dropouts and can take longer than average to get set up.
In this case, we would definitely recommend taking a look at the Aussie Broadband NBN service map online to double-check that you have fast speeds available in your area before deciding to switch.
As we always mention with these reviews, it's important to do your own research and remember that everyone's opinion is subjective and that unhappy customers are likelier to leave a review than happy customers.
Aussie Broadband is Among the Cheapest Broadband Providers in Australia!
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Aussie Broadband is Among the Cheapest Broadband Providers in Australia!
Sign Up or Switch to Aussie Broadband Today!
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Aussie Broadband NBN Plans
Aussie Broadband is one of the biggest NBN providers in Australia, offering a plethora of NBN plans with something available for every household.
Aussie Broadband NBN plans come with:
- No lock-in contract
- Unlimited data (unless you choose otherwise)
- Optional Aussie Broadband modem or bring your own
- VoIP call packs available
- Entertainment bundles available
With Aussie Broadband NBN you can choose to build your own NBN plan, selecting the download speed and data allowance that best suits your needs, or you can choose one of their popular NBN plans as shown below.
Aussie Broadband Basic Plus Plan
$75
/ month
Plan Benefits
- Best for 1 - 2 people
- Phone Calls (Home VoIP)
- Internet Browsing & Sending Emails
- HD Video Streaming
- 24 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Value Plan
$85
/ month
Plan Benefits
- Best for 2 - 3 people
- Phone Calls (Home VoIP)
- Internet Browsing & Sending Emails
- HD & UHD Video Streaming
- Playing Games Online
- 49 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Fast Plan
First 12 Months at
$85
/ month
Then $95 / month
Plan Benefits
- Best for 5 - 6 people
- Smooth Video Calls
- Downloading Large Files
- UHD Video Streaming
- Playing Games Online
- 98 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Super-Fast Plan
First 12 Months at
$99
/ month
Then $119 / month
Plan Benefits
- Best for 7+ people
- Consistent Video Calls
- Downloading Very Large Files
- UHD Video Streaming
- Consistent Online Gaming
- 245 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Ultra-Fast Plan
First 12 Months at
$109
/ month
Then $129 / month
Plan Benefits
- Best for 7+ people
- Uninterrupted Video Calls
- Downloading & Uploading Large Files
- UHD Video Streaming
- Uninterrupted Online Gaming
- 600 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Internet Plans
Aussie Broadband Basic Plus Plan
$75
/ month
Plan Benefits
- Best for 1 - 2 people
- Phone Calls (Home VoIP)
- Internet Browsing & Sending Emails
- HD Video Streaming
- 24 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Value Plan
$85
/ month
Plan Benefits
- Best for 2 - 3 people
- Phone Calls (Home VoIP)
- Internet Browsing & Sending Emails
- HD & UHD Video Streaming
- Playing Games Online
- 49 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Fast Plan
First 12 Months at
$85
/ month
Then $95 / month
Plan Benefits
- Best for 5 - 6 people
- Smooth Video Calls
- Downloading Large Files
- UHD Video Streaming
- Playing Games Online
- 98 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Super-Fast Plan
First 12 Months at
$99
/ month
Then $119 / month
Plan Benefits
- Best for 7+ people
- Consistent Video Calls
- Downloading Very Large Files
- UHD Video Streaming
- Consistent Online Gaming
- 245 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband Ultra-Fast Plan
First 12 Months at
$109
/ month
Then $129 / month
Plan Benefits
- Best for 7+ people
- Uninterrupted Video Calls
- Downloading & Uploading Large Files
- UHD Video Streaming
- Uninterrupted Online Gaming
- 600 Mbsp Download Speed
Switch & Save with Selectra
Aussie Broadband OptiComm Aussie Broadband offers the NBN alternative OptiComm. You can choose to build your own OptiComm plan or sign up for a popular plan starting at $59 per month. Aussie Broadband OptiComm prices and inclusions are the same as Aussie Broadband NBN plans.
Aussie Broadband VoIP Call Packs
All Aussie Broadband NBN plans come with pay-as-you-go VoIP calls at no additional monthly cost or you can choose to sign up for a call pack and get unlimited calls to select numbers.
Here are the Aussie Broadband VoIP call packs available:
| Plan Name | Cost / Month | Inclusions |
|---|---|---|
| Casual | $0 / month | Pay-as-you-go calling |
| Everyday | $10 / month | Free local, national, and AU mobile calls |
| International Talk | $20 / month | Free local, national, and AU mobile calls $15 Talk Time credit for international calls |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.
Important Information Show Less
Aussie Broadband Modem
When signing up for an Aussie Broadband NBN plan, you can either bring your own modem or buy one upfront.
Aussie Broadband modem options are:
| Modem Type | Upfront Cost | Suitable Home Size |
|---|---|---|
| Netcomm | $179 | 1 - 2 bedroom homes |
| eero Pro 6E | $240 | 3 - 4 bedroom homes |
| eero 6+ | $180 | 5 - 6 bedroom homes |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2024.
Important Information Show Less
You will have the opportunity to decide which Aussie Broadband modem is best for your household when you sign up for an Aussie Broadband NBN plan. You may also use your own.
My Aussie Broadband Login & MyAussie App
You can manage most of your Aussie Broadband services online with your MyAussie app and online account management service. No matter if you're looking for technical support or to manage your plan through the MyAussie app, want to set up your My Aussie Broadband login, or find your Aussie Broadband webmail you can do so below.
My Aussie Broadand Login
When you sign up for an Aussie Broadband mobile or NBN plan, you’ll get a confirmation email with your new MyAussie login and set-up information. Once you have your MyAussie account set up, you’ll be able to manage your Aussie Broadband services online or from your phone using your My Aussie Broadband login information.
MyAussie App
With your MyAussie app and account, which can be used either online or from your smartphone, you’ll be able to set up and manage:
- Account details including password changes, authorised users, and communication preferences
- Payments & billing including editing payment details, billing address, and adding a payment plan
- Service data management including data usage and call calculator
- Plan help including plan changes, and add/remove inclusions and services
- Technical support including raising a tech support ticket, finding help from knowledge base, and viewing outages
- Self-Help to run your own tests, find help with the troubleshooting wizard, and track your current order
You can also log into your Aussie Broadband Webmail account online.
Download the MyAussie app
MyAussie for iOS MyAussie for Android
Aussie Broadband Webmail
Customers can have up to five Aussie Broadband webmail accounts for free. You can manage existing Aussie Broadband webmail accounts, or set up a new one, through your MyAussie account. Your Aussie broadband webmail can be set up on your phone or computer or, alternatively, you can log into your Aussie Broadband webmail from any device online.
Aussie Broadband Outages
Just like with all providers, at some point, you may find yourself dealing with an Aussie Broadband outage.
According to the outage tracking website Down Detector, 88% of Aussie Broadband outages are reported for their internet service. The remaining 11% of Aussie Broadband outages come from Aussie Broadband's mobile network service.
Therefore, your chances of dealing with an outage from Aussie Broadband will be more likely with your Aussie Broadband NBN connection than with your mobile phone.
However, not all issues with the internet have to do with outages in the network. What happens if you need to check? Read on.
Is Aussie Broadband Down? - How to Check
If you have a suspicion that the Aussie Broadband network is down, you can check online to see if other customers have reported the same issue.
You have two options for checking online for an Aussie Broadband outage:
On the Aussie Broadband website at the link above, you can see a list of all current outages (if there are any) and a full list of future planned outages.
On the other hand, Aussie Broadband says it prides itself on its transparency with its customers.
Here is a quote taken from the Aussie Broadband website:
"At Aussie Broadband, we pride ourselves on our No Bullsh*t value and that means giving our customers information, regarding outages, as soon as it becomes available to us."
You'll be notified by email of an Aussie Broadband outage in your service area as soon as an outage is detected on their end and only if it applies to you.
As mentioned above, you can also take a look on the Down Detector website, where people report live outages and outages from within the last 24-hours. Here you can also view a map of where the reports came from.
Keep in mind that a slow connection doesn't always mean you have an outage in your area.
Aussie Broadband Speed Test
If you have a slow connection, the first thing you should do is run an Aussie Broadband speed test.
A speed test can help identify if you have an issue with your connection, or if you are navigating slowly due to some other reason.
To check your Aussie Broadband NBN speed, click the button above or visit our full guide on how to run a speed test for Aussie Broadband.
Here you'll learn what the results mean also find ways to troubleshoot your internet connection and figure out what exactly is wrong if your broadband isn't as fast as it should be.
Aussie Broadband Moving House
Aussie Broadband recommends contacting their customer service team once you know your moving date, as early as possible, by calling 1300 880 905.
Aussie Broadband will close down the current address and set up the new address to be activated on your chosen day. Aussie Broadband has no connection, set-up, or moving fee unless the connection is at a new housing development.
If the NBN connection is at a new property development, there will be an additional charge from the NBNCo. which is usually $297.
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