Elysian Energy Review: Is It Worth It? - 2023 Prices

Elysian Energy is a 100% Australian owned and operated energy retailer based in Victorian. Elysian Energy is a market disruptor changing the way energy bills are normally calculated and paid. Read on to see more about Elysian energy prices, customer reviews, and contact information and learn if this company is worth all the fuss.

Elysian Energy Administration Update!Elysian Energy has ceased trading after falling into a voluntary administration based on a decision by its board of directors.

As a result of the closure, all of Elysian Energy's customers will be automatically switched to a new provider appointed by the Australian Energy Regulator (AER) through the "Retailer of Last Resort Scheme". You may also choose a different supplier of your choice and leave with no exit fees.

What is Elysian Energy?

Elysian Energy is a relatively new energy provider on the Australian market, offering simple plans to allow households to better budget their energy bills through fixed, monthly, pricing. Elysian Energy is 100% Australian owned and operated and is available to customers in New South Wales, Victoria, the ACT, Queensland, South Australia, and Tasmania.

What makes Elysian Energy different from other energy companies is its use of a subscription-based model. Similar to Amber Electric, Customers at Elysian energy pay an $80 monthly subscription fee and get 250kWh of electricity included "for free" each month.

If you use under 250kWh of energy per month, your bill will stay at $80.

However, if you use more than the 250kWh of energy included in your plan, then you will be charged extra. Elysian will charge you for each kWh you use over your allotted amount and it will be charged at a low c/kWh rate.

How does Elysian Energy work?The Elysian Energy plan is similar to a smartphone plan that has a data allotment. With a smartphone plan, you purchase the plan for a monthly fee and are allotted a set amount of data each month. However, if you go over, you will be charged extra for each bit of data you use. The same is true for your energy with Elysian Energy.

Is Elysian Energy a Good Deal?

Since there is a set amount of energy that comes included in the price of your plan, Elysian energy might only be a good deal for people who use less than 250kWh of energy a month.

Keep in mind that an electric water heater uses around 120 kWh of energy per month for a 2 person household. Therefore you will likely use more than the 250kWh allotment.

Another important point is that if you use less than 250kWh of energy each month, you will not be refunded for the difference unless you cancel your account.

All Elysian Energy plans come with the following benefits:

• No new connection fees when moving house
• No payment processing fees
• No credit card fees
• No contract exit fees

Here is a list of Pros & Cons of Elysian Energy:

Elysian Energy Review: Pros

• Innovative pricing model means chances for savings
• Higer than average feed-in tariffs
• 100% Australian owned and operated company
• No exit fees or hidden charges

Elysian Energy Review: Cons

• Charged extra if you go over 250kWh/month
• If you use less energy it is not refunded
• Cheaper options available elsewhere
• Poor reviews of customer service

Elysian Energy Review

We took a look at Elysian Energy Reviews left by real customers around the web to understand what kind of experience they had with the company.

• Here is how customers rate Elysian Energy on different review platforms:
• Product Review: 1.9/5 Stars
• Google Reviews: 2.3/5 Stars
• Facebook Reviews: 1.6/5 Stars

As you can see from the rankings above, the average Elysian Energy review rates the company at 1.9 stars out of 5 stars. In other words, Elysian Energy scores a 38% on customer satisfaction.

You don't need to be an expert to see that this score is really low. As such, the majority of Elysian Energy reviews we saw were negative.

One customer left the following Elysian Energy review:

Errors in bills; poor/non-existent customer service
Signed up June 2021. Heard nothing for 5 months, despite signing up for 3-month billing. After enquiry, got a wildly inaccurate bill - charged me for the solar I generated! Still waiting for a refund. Switched providers as soon as I could. DON'T use these clowns. – Tim

This review echoes other reviews left by Elysian Energy customers who mentioned billing issues, especially regarding bills that didn't appear for months on end. This can be an especially tricky situation for households on low-income or those who have financial difficulty as large bills could arrive several months late and cause bill shock.

Still, others mention issues with customer service such as in the following Elysian Energy review:

Terrible Customer Service
We have had Elysian Electricity for over 2 years. I like the monthly billing and being able to look up usage and solar feed-in on a half-hourly basis. However, that is the end of the good points.
On several occasions, the bill has been wrong due to the wrong pre-paid tariff. The online usage charts are frequently not updated for days or weeks. For the last few months, the invoice is several weeks late.
Following up on these issues is made virtually impossible because emails are never answered (apart from one time when a completely incorrect reply was given) and the customer "help" line is rarely answered. – Anonymous

Although Elysian has 2 Australian call centres, at the time of writing there was a message on the website stating higher than average call volume and to expect longer than average wait times. This corroborates the information provided by this reviewer.

Still, some customers really enjoy having Elysian Energy as a provider. Here is an example of a positive Elysian Energy Review:

Excellent. The cheapest electricity you can sign up for! I do not know how Elysian make money?
I do not know how the company will stay in business? Hopefully, they do not go bankrupt! Elysian Energy is definitely worth more than 2 stars!!! I had no problems with customer service, unlike other reviews. Their customer service appears to be Australian based and you can actually talk with an Aussie. These people who complain about poor customer service in their reviews have obviously never dealt with AGL or Origin Energy before to complain about poor customer service.
You must consume the full 250kwh every month to make this a fantastic offer. Very easy to use the included 100kwh moon energy every month. The biggest difficulty is using the included 150kwh of Sun energy when you have solar panels in summer. I had to set my water heater timer between 5pm to 7pm daily to consume a monthly 150kwh allowance. The bottom line is cheap electricity. Why pay more? – Thomas, NSW

As you can see, customers who have had positive experiences can't even understand why other customers would leave negative reviews. Perhaps this is down to the fact that unhappy customers are more likely to leave a review than satisfied customers.

Whatever the reason it's important to take customer reviews with a grain of salt and do your own research.

Elysian Energy Prices By State

Elysian Energy offers energy a little differently to customers in New South Wales, Victoria, South Australia, and Queensland.

Customers select a plan based on their household size and average energy usage, which dictates exactly how much they will pay per month. If they use more electricity than expected they will be billed for the excess energy at the end of the month, if they use less they will get credited for whatever wasn’t used.

Elysian Energy also promises to ensure all customers are on the most appropriate plan. If you use more than 10% of the energy on your current plan, you’ll be bumped up to the next highest plan for the following month. However, if a customer uses 25% less energy, they will be moved down to a smaller plan.

Elysian Energy in NSW

One of Elysian's best offers is found in NSW.

The Power Maximiser plan is Elysian Energy's cheapest plan and offers customers a 22% discount off the reference price.

This number is only beat in South Australia where they offer a whopping 31% off. However, in comparison to the competition in NSW, 22% of the reference price is a great deal. You can also combine this with the $30 referral credit and save a bit more.

Here is a closer look at the Power Maximiser plan in NSW:

Elysian Energy in Victoria

Elysian Energy doesn't offer any special plans in Victoria.

Their cheapest plan in VIC is equivalent to the VDO. Therefore, if you live in Victoria, it will be worth looking around at what other suppliers are offering as you are likely able to find a better deal.

However, it is important to remember that the VDO exists to protect customers from paying too much for energy, therefore having a plan that matches the VDO is not a bad deal. In this case, it just means that you can likely save more money with another supplier.

Elysian Energy in South Australia

Elysian Energy offers its highest discount in South Australia.

In SA, their Power Maximiser plan comes in at around 31% cheaper than the reference price. It's always worth taking a look at what other suppliers are offering.

However, a 31% discount is quite high. It's also worth noting that you can combine this with the $30 referral discount to save even more money.

Elysian Energy in Queensland

In Queensland, Elysian Energy offers an 18% discount off the reference price.

This is a pretty good deal as many suppliers can offer even less. If you combine this discount with the $30 referral credit, you can save even more money.

Here is a look at Elysian Energy's Power Maximiser plan in Queensland:

Elysian Energy Feed-in Tariff

Elysian Energy offers higher than average feed-in tariffs for those who have solar panels.

Here is a list of the feed-in tariff payutut rates offers by Elysian:

Elysian Energy Contact Methods

Elysian Energy has a 100% Australian owned and operated call centre based in Melbourne and Brisbane.

Elysian Energy customer service is available on weekdays from 8am to 6:30pm.

You can contact Elysian Energy by:

• Phone:1300 870 300
• Email: [email protected]
• Written Letter: Suite 601, Level 6, 2 Queen Street, Melbourne, Victoria
• Online form

Make sure to have your account information handy when you contact Elysian Energy customer service.

Switch to Elysian Energy

Signup with Elysian Energy is a relatively simple process.

Choose the plan that best suits your lifestyle and energy usage. You will need to supply information such as your connection address and whether you are a new customer opening an account for the first time or if you are transferring your current Elysian Energy connection.

In addition, you will need to provide a valid form of identification in order to consent to a credit check.

Elysian Energy accepts the following forms of ID:

1. Passport
2. Drivers license
3. Medicare card

If you need help with how to switch energy providers, feel free to contact our energy experts for assistance at the number above.

How to Cancel Your Elysian Energy Plan

Elysian Energy guarantees no contracts on any of their energy plans, meaning customers are free to leave at any time. In order to cancel an Elysian Energy plan, customers should contact Elysian Energy customer service, as they don’t offer a direct way to cancel.

How to pay an Elysian Energy bill

Elysian Energy has many bill payment options to help you manage your electricity bills.

Customers can opt to pay their Elysian Energy bill upon receipt, or set up direct debit in order to set and forget their electricity billing. Electronic bills sent to you do not have any fees attached, but paper bills may incur a $3 fee per bill. To set up eBilling, go to your Elysian Energy account online.

Here is a list of ways you can pay your Elysian Energy bills:

• Pay online now with your credit or debit card
• Set up a direct debit via Elysian Energy My Account
• Through BPAY by getting in touch with your financial institution and quoting your unique reference number and Elysian Energy BPAY biller code, found on your invoice
• At your local AusPost office with cash, cheque, or card or through the Post Billpay website

Moving house with Elysian Energy

Existing Elysian Energy customers looking to move house but keep their Elysian Energy electricity plan will need to contact Elysian Energy customer service directly to organise your move as soon as possible.

New Elysian Energy customers can organise their move when signing up by providing the move-in date, along with their new address, during onboarding.

The good thing about moving your energy connection with Elysian is that there are no moving fees and no disconnection/connection fees.

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