Looking for information about Electricity In a Box? You're in the right place. In this article, we tackle the latest Electricity In a Box reviews, plans & rates, and provide you with our insight into the company’s unique features and whether it is the best option for you
NOTE: Due to the ongoing energy crisis, Electricity In a Box is currently not accepting new customers. Come back in the future for more updated information or or Contact Elecitricity in a Box for more info.
Alternatives to Electricity In a Box
If you are a current Electricity in a Box customer, then you are probably in search for a new energy provider. Below we have listed Selectra's top choices for energy providers and plans by state..p>
Top Providers & Plans in New South Wales
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
 SUMO Assure |
$1,330 / year | Benefits: Solar Feed-In & Smart Meter Compatible Daily Supply Charge: 88.00c/day |
|
 Energy Locals Online Member |
$1,610 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 57.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with an average use of 3900kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid December 2024.
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Top Providers & Plans in Australian Capital Territory
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
Energy Locals Online Member |
$2,030 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 59.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Canberra (2600) with an average use of 6100kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid December 2024.
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Top Providers & Plans in Victoria
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
SUMO Assure |
$1,310 / year | Benefits: No Lock-In Contract Daily Supply Charge: 105.27c/day |
|
Energy Locals Online Member |
$1,390 / year | Benefits: No Lock-In Contract, Solar Feed-In & $50 Referral Credit Daily Supply Charge: 59.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Melbourne (3000) with an average use of 4,000kWh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid December 2024.
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Top Providers & Plans in Queensland
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
SUMO Assure Advantage |
$1,390 / year | Benefits: Solar Feed-In & Smart Meter Compatible Daily Supply Charge: 101.20c/day |
|
Energy Locals Online Member |
$1,740 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 85.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Brisbane (4000) with an average use of 4,600kwh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid December 2024.
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Top Providers & Plans in South Australia
| Rank | Energy Provider + Plan | Estimated Yearly Price | Additional Information |
|---|---|---|---|
SUMO Lite Residential |
$1,840 / year | Benefits: Solar Feed-In Daily Supply Charge: 101.00c/day |
|
Energy Locals Online Member |
$2,080 / year | Benefits: Solar Feed-In, GreenPower & Smart Meter Compatible Daily Supply Charge: 78.00c/day |
*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Adelaide (5000) with an average use of 4000kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Selectra advises you to do your own research at energymadeeasy.com before determining if you should sign up for a new energy plan. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid December 2024.
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Electricity In a Box Overview - Who is Electricity In a Box?
Electricity In a Box is a 100% Australian, relatively new power retailer operating in New South Wales & Queensland.
Electricity In a Box defines itself as a “boutique low volume business” and claims to offer great rates and “fanatical” customer service to both residential users and small businesses. They have developed a mostly online business model that encourages customers to self-service their energy needs and provides handy resources to understand your bills and rates.
Can this newcomer compete with the more veteran providers? Let’s look at what customers think.
Electricity In a Box Reviews
These are the ratings of Electricity In a Box according to some of the most popular review platforms:
| Review Site | Score |
|---|---|
| ProductReview.com | 2.5 / 5 (6 reviews) |
| Trustpilot | 3.4 / 5 (37 reviews) |
Like most rookies in the Australian Energy Market, Electricity In a Box enjoys the comfortable position of having lots of ground to develop their potential and the unpleasant disadvantage of significantly relying on reviews from early adopters to convince new users to sign up for their services.
Nonetheless, Electricity In a Box reviews provide useful insight as to what you can expect from their service.
These are a few comments about Electricity In a Box's service according to their customers:
Here is an example of a verified 5-star Electricity In a Box review from GaniT:
“They were the cheapest at the time I compared and signed up. And it was great, life was rosy and the air was fresh. And then like everything else in life the rate goes up BUT they are transparent about it and tell you in advance. The help desk remains local, the bill remains electronic and easy to read. The direct debit doesn't charge you extra because you use a credit card. They don't try to sell you everything else under the sun and abuse the contact information you shared with them.”
Positive Electricity In a Box reviews highlights the company’s local spirit and close relationship with its customers. Users also praise Electricity In a Box rates and user-friendly signup process. However, there are also many complaints about significant increases in in their usage rates, sometimes with complaints that the provider almost doubled them.
Here is an example of a verified 1-star Electricity In a Box review from Debbie:
“I tried to sign up with electricity in a box and besides not being able to get through on the phone and emails taking days to be replied to... the rates that I was offered when signing up online varied significantly to what I was offered in my welcome pack so buyers need to be aware and screen print the rates offered on their website and compare to what they are offered”
Given Electricity In a Box mixed & contradictory reviews we encourage you to delve deeper into other comments from users that have signed up for their services in the past.
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Is Electricity In a Box any Good?
Electricity In a Box offers average rates but includes interesting perks that are worth considering.
| PROS | CONS |
|---|---|
| Friendly customer service | Only operates in NSW and QLD |
| Fixed rates with no lock-in contract | Does not provide Gas |
| Many rebates | Some concerning reviews about increased rates |
Electricity In a Box reviews may seem inconsistent. Many comments compliment Electricity In a Box cheap rates while most of the serious complaints point to unexpected increases in customer’s bill rates. This is something fairly common since the start of the energy crisis, but you should nonetheless delve deeper into these reviews to get a full picture of what you might expect to find when signing up for Electricity In a Box & other new retailers.
Our Final Verdict on Electricity In a Box:Electricity In a Box is a fair choice if you are looking for a local provider that offers value beyond their rates. They provide friendly and attentive customer support and have an easy-to-understand layout of their plans. However, if you are looking for cheaper options with a more solid background and expertise, you might want to consider other retailers.
Electricity In a Box Rates & Plans
Electricity In a Box offers only one plan in New South Wales & South East Queensland: the Home Anytime plan.
Home Anytime
Electricity In a Box Home Anytime is a fixed-rate plan with no lock-in contract, which means you can leave anytime. This plan also includes no extra fees based on conditions such as paying on time or using a specific payment method like direct debit. Users can pay by fee-free credit card or by phone.
You can also choose whether to sign up for a single rate tariff or a time of use tariff. You'll have access to the 24-hour Electricity In a Box online portal to see your invoices and pay your bills.
NOTE:
As mentioned, Electricity In a Box is currently repricing its plans. Here is a quote from Electricity In a Box website regarding their situation.
“The wholesale market has experienced huge price increases and as a result, we have to reprice our plans. Once complete we will publish it here and be accepting customers again shortly. Come back soon.”
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Electricity In a Box Rebates
Electricity In a Box gives their customers many chances to apply for rebates based on their condition.
All Electricity In a Box rebates requires that you have one of the following valid concession cards:
- Pensioner Concession Card (PCC)
- Health Care Card (HCC)
- Department of Veterans Affairs Card (DVA)
You could be eligible for a rebate from Energy in a Box if you pertain to one of the following groups:
- Consumers eligible for the Federal Government’s Family Tax Benefit
- Cardholders that use electrically-operated life support equipment to treat life-threatening conditions
- Cardholders with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme temperatures
- Households having difficulty paying their electricity bill
Electricity In a Box Contact Information
You can reach Electricity In a Box contact team Monday to Friday from 9:00 am to 5 pm.
Electricity In a Box provides the following contact options:
- Phone: 1300 933 039
- Hardship Contact Line: 03 9007 0977
- Email: [email protected]
- Address: Level 1, 9 Bronte Road Bondi Junction NSW 2022 Australia
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