Electricity in a Box is a 100% Australian-owned, Sydney-based electricity retailer for homes and small businesses in New South Wales and Queensland. It describes itself as a boutique, low-volume business with simple fixed-rate plans, a mostly online model and local customer support. Read on to decide whether it is the right fit for your home.
100%
Australian-owned
NSW & QLD
electricity only
No lock-in
fixed-rate plan
Online
self-service portal
Where it operates
| State | Electricity | Gas |
|---|---|---|
| New South Wales | ✓ | ✗ |
| Queensland | ✓ | ✗ |
| Victoria | ✗ | ✗ |
| ACT | ✗ | ✗ |
| South Australia | ✗ | ✗ |
| Western Australia | ✗ | ✗ |
| Tasmania | ✗ | ✗ |
Plans & rates
Plans differ by state and billing method. Every retailer must publish a Default Market Offer (the government reference price), and Electricity in a Box's market offers are set as a discount off that benchmark.
There are no live Electricity in a Box electricity plans listed right now. To see what you would actually pay, compare Electricity in a Box against other retailers for your address and usage.
A fixed-rate plan with no lock-in contract and no exit fees, and no extra fees for paying on time or using a particular payment method. Choose a single-rate or time-of-use tariff, pay by fee-free credit card or by phone, and manage invoices and payments through the online portal. Rates vary by distribution network; available in NSW and South East Queensland.
Rates change often. Published rates date quickly. Compare Electricity in a Box against the retailers that supply your address for current pricing.
Rewards
Customers can apply for state rebates based on their circumstances. All rebates require a valid concession card: Pensioner Concession Card (PCC), Health Care Card (HCC) or Department of Veterans' Affairs Card (DVA).
Households eligible for the Federal Government's Family Tax Benefit may also qualify for rebates.
Cardholders using electrically-operated life support equipment for life-threatening conditions may be eligible for additional support.
Cardholders with a medical condition that makes it hard to self-regulate body temperature in extreme heat or cold may qualify for a rebate.
Billing & payment
Hardship support. Households having difficulty paying their electricity bill can contact the hardship line on (02) 9113 0401.
Climate record
Electricity in a Box is a boutique, low-volume electricity-only retailer and does not publish a dedicated green or carbon-neutral product. It positions itself on simplicity, transparency and local support rather than on a specific renewable-energy commitment.
3.29/5
Selectra customer reviews
43 reviews
3.4/5
Trustpilot
2.5/5
ProductReview
Reviews are mixed. Positive ones praise the retailer's local spirit, transparency and easy-to-read bills; the most common complaints are unexpected rate increases. As a newer, smaller retailer it has a limited review base, so it is wise to read recent feedback and compare the market before switching.
Read our full Electricity in a Box review →Common questions
Electricity in a Box is a 100% Australian-owned electricity retailer based in Bondi Junction, Sydney, serving homes and small businesses in New South Wales and Queensland. It positions itself as a boutique, low-volume business with simple fixed-rate plans and local customer support.
It offers a single fixed-rate plan, Home Anytime, with no lock-in contract and no exit fees. You can choose a single-rate tariff or a time-of-use tariff, pay by fee-free credit card or by phone, and manage everything through the online portal.
Yes. Rebates require a valid concession card such as a Pensioner Concession Card, Health Care Card or Department of Veterans' Affairs Card, and may also be available to other eligible groups, including households with electrically-operated life support equipment.
Reviews are mixed. It scores around 3.4 out of 5 on Trustpilot and 2.5 out of 5 on ProductReview. Positive reviews highlight its local spirit, transparency and easy-to-read bills; the most common complaints are unexpected rate increases. As a newer retailer it has a smaller review base, so research thoroughly before switching.
Call 1300 933 039 Monday to Friday 9am–5pm (AEST), or the hardship line on (02) 9113 0401. You can also email [email protected]. See the contact page for full details.
Electricity in a Box is one option, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you use energy.
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