Residential support
13 21 80Mon–Fri 8am–5pm (WA)
Customer service & contact
Customer service & contact
Kleenheat contact numbers
The general Kleenheat phone number for residential customers is 13 21 80. The team is available Monday to Friday during business hours. Whether you have a technical issue, want to change your plan or need to move home, here is every way to contact Kleenheat across WA and the NT.
13 21 80 · residential
Business 1300 135 111
Live chat in business hours
WA + NT emergency lines
In a hurry
The Kleenheat numbers most people need
Tap any number to call. The same teams handle WA and NT customers.
Business support
1300 135 111Mon–Fri 8am–5pm
Overseas
+61 8 9312 9299Mon–Fri 8am–5pm (WA)
General emergencies
000Danger to life or gas leak · 24/7
All Kleenheat contact numbers
Search the full Kleenheat phone directory
Kleenheat has separate lines for residential, business, overseas, accessibility and emergencies. Type what you need (e.g. "business", "overseas", "gas emergency") to filter the list.
No Kleenheat number matches that search. Try a broader term, or call the residential line on 13 21 80.
Online channels
Contact Kleenheat online
If you prefer not to call, Kleenheat offers live chat, an online contact form and a full-featured My Account.
Kleenheat Live Chat
The Kleenheat Live Chat is available during business hours for problems, questions or queries. Message Kleenheat online or via My Account and speak to a representative in real time.
Online form & email
Get in touch through the online contact form, or email the sales team at [email protected] for general questions.
Kleenheat My Account
- Make a payment: Pay your bill and set up direct debit.
- Access previous invoices: View your full bill history.
- Arrange a move: Transfer or close your account online.
- View your gas usage: Track your natural gas consumption.
- Update personal details: Keep your information current.
- Activate Kleenheat rewards: Access and redeem your rewards.
Emergencies
Kleenheat emergency contact & power outages
For a power outage or minor electrical fault, your first point of contact is your energy distributor. Find their emergency number on your latest energy bill. They also issue notices about scheduled maintenance and planned outages.
Serious danger to life or property, or you smell gas
Emergency services
000Natural gas network emergency (ATCO Gas)
ATCO Gas faults line
13 13 52Power outage or electricity fault (Western Power)
Western Power faults line
13 13 51Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately. For an LPG cylinder or tank emergency, call 1800 093 336.
New connections
Contact Kleenheat for a gas connection
To get your residential natural gas connection started with Kleenheat, follow these key steps. Call 13 21 80 at any stage for help.
Check gas availability
Call 13 21 80 to check whether natural gas can be connected. If there is an existing pipeline, connection can happen within five working days.
Request a quote
If gas is available but the mains do not reach your home, Kleenheat arranges a quote from ATCO to extend the gas mains. ATCO typically provides up to 20 metres of service pipe from the boundary free of charge.
Install a meter box
Arrange a licensed gas fitter to install a gas meter box in an approved position. This is required before the service pipe is laid.
Open a Kleenheat account
Open an account with Kleenheat as your gas retailer. Call 13 21 80 to find the best plan for your needs.
Submit a Request for Gas form
Your licensed gas fitter completes the Request for Gas form, including your Kleenheat account number.
Connection process
Kleenheat submits your request to ATCO within five working days. ATCO then lays the service pipe and installs the meter within 21 working days.
Moving home. New customers can sign up online or by calling 13 21 80. Existing customers can transfer their account in My Account via the "Moving House?" icon. Notify Kleenheat at least three business days before you move house so a final meter read can be arranged. There are no setup, termination or lock-in fees, and no charge for moving between residences while keeping your account.
Where Kleenheat operates
Kleenheat locations
Kleenheat operates from offices across Western Australia and the Northern Territory, with its head office in WA. All offices use the main line, 13 21 80.
Kleenheat Albany
123 Chester Pass Rd, Milpara WA 6330
Kleenheat Alice Springs
24 Ghan Rd, Ciccone NT 0870
Kleenheat Busselton
8 Goldsmith St, Busselton WA 6280
Kleenheat Darwin
144 Winnellie Rd, Darwin NT 0820
Kleenheat Esperance
61 Norseman Road, Esperance WA 6450
Kleenheat Geraldton
70 North West Coastal Highway, Geraldton WA 6530
Kleenheat Kalgoorlie
35 Great Eastern Hwy, West Kalgoorlie WA 6430
Kleenheat Kambalda
8 Clianthus Rd, Kambalda West WA 6442
Kleenheat Mundaring
Cnr Moata St & Wandeara Cres, Mundaring WA 6073
Paying your bill
Pay your Kleenheat bill
Kleenheat gives you several ways to pay your gas bill. Access past invoices in My Account under "My Bills & Payments".
Direct debit
Set up automatic payments in My Account under "My Details". Monthly Smart Saver and Monthly Energiser plans include direct debit as standard.
Online
Pay through the Kleenheat bill payment link with no login required.
Centrepay
Have your bill paid directly from Centrelink payments using Kleenheat's reference number 555 055 454J.
BPAY
Pay from your cheque or savings account online or by phone, using the details on your invoice payment slip.
In person
Pay with cash, credit or debit card at your local Australia Post outlet, following the details on your payment slip.
Cheque by mail
Send a cheque with your payment slip, payable to "Wesfarmers Kleenheat Gas Pty Ltd", to PO Box 4184, Myaree Business Centre WA 6960.
Need help with your bill? Kleenheat customers can also learn about energy rebates and emergency payments. Paper copies of past bills can be requested on 13 21 80, though a fee may apply.
Complaints & feedback
Kleenheat complaints & feedback
Kleenheat aims to resolve issues at first contact. If a matter is not resolved within two business days it is escalated to a supervisor, and you can expect a full response within 10 business days.
Make a complaint
- Call 13 21 80;
- Email [email protected];
- Write to Kleenheat, PO Box 4184, Myaree Business Centre WA 6960.
Escalate further
If your complaint is unresolved, a Kleenheat Customer Advocate can review it independently on 13 21 80 or [email protected].
Natural gas, electricity and reticulated LPG customers can escalate to the Energy Ombudsman WA on 1800 754 004. LPG cylinder customers can contact Consumer Protection on 1300 304 054 (WA) or Consumer Affairs on 1800 019 319 (NT).
Common questions
A Selectra expert answers your most common Kleenheat contact questions
The general Kleenheat phone number for residential customers is 13 21 80. The customer service team is available Monday to Friday, 8am to 5pm (WA) or 8:30am to 4:30pm (NT). Business customers can call 1300 135 111.
From outside Australia, call Kleenheat on +61 8 9312 9299, Monday to Friday during WA and NT business hours. Interpreter assistance is available on 13 14 50, and TTY users can call 13 36 77 and ask for 13 21 80.
For serious danger to life or property, or if you smell gas, call 000. For a natural gas network emergency, call ATCO Gas on 13 13 52. For an electricity fault or outage, call Western Power on 13 13 51. For an LPG cylinder or tank emergency, call 1800 093 336. All emergency lines operate 24/7.
Call 13 21 80, email [email protected], or write to Kleenheat, PO Box 4184, Myaree Business Centre WA 6960. Kleenheat aims to resolve issues at first contact, escalates unresolved matters to a supervisor within two business days, and provides a full response within 10 business days. A dedicated Customer Advocate is also available on 13 21 80 or [email protected].
You can transfer or close your account in My Account using the "Moving House?" icon, or call 13 21 80. Notify Kleenheat at least three business days before your move so a final meter read can be arranged. There are no termination fees for closing your account this way.
For general questions, sales or reviews, email [email protected]. For complaints, email [email protected], and to reach the Customer Advocate, email [email protected].
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