Kleenheat Contact | Phone Number, Email & My Account

The general Kleenheat phone number for residential customers is 13 21 80. You can contact Kleenheat Energy customer service team during business hours, from Monday to Friday, 10:00am-7:00pm. If you are experiencing a technical issue, an Kleenheatpower outage, want to change your energy plan, or are interested in discussing solar energy options, Kleenheat is available to help. Whatever your query, here we break down all the ways for you to contact Kleenheatand all Kleenheat contact numbers, no matter the reason.

Kleenheat Contact Numbers

Below is a summary list of Kleenheat Energy contact numbers and when you can reach out to them:

Contact Kleenheat Online

If you prefer contacting Kleenheat online, Kleenheat has a customer service contact page with information about their customer service phone numbers, and the Kleenheat online chat.

With your Kleenheat login credentials, you will have access to your login account, which will provide you with more options to contact Kleenheat.

The Kleenheat Live Chat is available during business hours for problems, questions or queries. You can message Kleenheat online or via the Kleenheat app to connected with and speak to an Kleenheat representative in real time. It is very convenient and easy to contact Kleenheat via the online chat, as you can respond whenever you like and the message never disappears!

Kleenheat Energy Email & Postal Address

For written correspondence such as Kleenheat Energy reviews, submitting written forms, or getting in touch with the sales team for any general questions, you can contact Kleenheat via email at: [email protected].

For complaints or getting in touch with the Kleenheat customer advocate, you can send an email to one of the following addresses: [email protected] or [email protected].

Alternatively, you can write a letter and send it to Kleenheat Energy's postal address:

Kleenheat Energy Postal Address Myaree Business Centre PO Box 4184, Western Australia 6960 Australia

Kleenheat Emergency Contact

If there is a serious danger to life or property call the emergency services number 000.

In the event of a Kleenheat power outage or a minor electrical emergency, such as fallen power lines or other minor faults, your first point of contact should be your energy distributor. They possess the expertise and resources to swiftly address and resolve these issues, minimizing disruptions to your energy supply.

To reach your energy distributor for assistance, simply refer to your most recent energy bill. This document typically includes their contact information, including the emergency number dedicated to reporting power outages and electrical problems.

Your energy distributor also serves as your source of information regarding scheduled maintenance and planned Kleenheat power outages. They frequently issue notices in advance to keep you informed, allowing you to make necessary preparations.

Kleenheat Locations

Kleenheat Energy has 4 offices from which they operate, but their head office is in Western Australia.

Below are the locations and contact information for all the different Kleenheat offices in Australia:

Contact Kleenheat for Gas Connections

To get your residential natural gas connection started with Kleenheat, follow these key steps:

• Check Gas Availability: Contact Kleenheat at 13 21 80 to determine if natural gas can be connected to your home. If there's an existing gas pipeline, you can be connected within five working days. If not, the process may vary.
• Request a Quote: If gas is available in your area but the mains don't reach your home, Kleenheat will organize a quote from ATCO Australia, the network operator, to extend the gas mains to your property. Typically, ATCO provides up to 20 meters of gas service pipe from the property boundary to your meter box free of charge, except in boundary connection areas like the Perth Hills.
• Meter Box Installation: After approving and paying for the gas pipe connection, arrange for a licensed gas fitter to install a gas meter box in an approved position on your property. This is a prerequisite before laying the gas service pipe.
• Open a Kleenheat Account: You'll need to open an account with Kleenheat as your gas retailer. Contact Kleenheat at 13 21 80 to find the best plan for your needs.
• Submit a Request for Gas Form: Once your Kleenheat account is set up, a licensed gas fitter should complete the Request for Gas form, available online or for download. Ensure your Kleenheat account number is included on the form.
• Registration of Gas Connection Request: Kleenheat will submit your gas connection request to ATCO on your behalf within five working days after receiving your 'Request for Gas' form.
• Gas Connection Process: ATCO will lay the gas service pipe and install a gas meter into your new meter box within 21 working days after receiving your gas connection request.
• Notice of Completion: Following pipe installation, your gas fitter can complete your home's internal gas pipework and install and test your gas appliances. Within 48 hours of installation, a 'Notice of Completion' must be filled out, signed by the gas fitter, and submitted via the Building and Energy eNotice portal.

Sign Up & Move with Kleenheat

For customers moving to a new home and wishing to sign up for Kleenheat gas services, the process is both quick and convenient. You can easily complete the sign-up process online by providing your new address, or alternatively, you can reach out to Kleenheat via phone at 13 21 80. All you have to do is provide Kleenheat with the home address you'd like them to supply, then choose an energy plan, and let them know how they can best contact you. You may also want to set up direct debit, so you'll need your bank account or credit card information. The benefit of this service is that there are no setup fees, termination fees, or lock-in contracts involved with Kleenheat.

For existing Kleenheat gas customers who are relocating to a new residence, transitioning your gas service is a seamless procedure. You have the option to transfer your account to your new address through your Kleenheat My Account online. Or, if you prefer, you can get in touch with Kleenheat directly by calling 13 21 80. When using 'My Account,' simply select the 'Moving house?' icon, then choose 'Move out/move in.' Ensure you have the following information readily available:

• The date you are vacating your current property.
• The date you are moving into your new property.
• The address of your new residence.
• If your new home is a rental property, be prepared with the agent/landlord’s name and contact number.

Kleenheat recommends notifying them at least three business days before you move house. This time frame allows for the organization of a final meter read, ensuring you are not charged for gas consumed after you have departed your previous property.

If you are concerned about potential fees associated with relocating your natural gas service with Kleenheat, you can be reassured that no additional charges apply when moving from one residence to another while maintaining your Kleenheat gas account.

For further details and guidance on moving house with Kleenheat, you can contact Kleenheat directly at 13 21 80 during regular business hours. Kleenheat is committed to making your relocation as smooth and hassle-free as possible.

Cancel Kleenheat Account

For customers who are moving or decide they no longer require a Kleenheat account, the process to close the account is straightforward. All you have to do is access 'My Account' and select the 'Moving House?' icon. Then, choose the 'Move Out Only' option.

As before, it's important to inform Kleenheat at least three business days before your move-out date or the date you would like your Kleenheat services to end, allowing time for a final meter read. It is important to note that there are no termination fees associated with closing your Kleenheat account in this scenario. If you require any assistance during the process, the Kleenheat team is available for support and can be reached at 13 21 80.

Kleenheat My Account

Kleenheat offers an efficient online account management service, empowering customers to oversee their natural gas accounts with ease. With a Kleenheat Login Account, individuals can access all the essential information related to their natural gas consumption and billing at any time, from anywhere.

My Account stores your crucial account data securely, granting you instant access when needed. Monitor your gas usage, make payments, and take advantage of ongoing rewards. Additionally, you can gauge your savings with Kleenheat compared to what you would have incurred under the standard tariff governed by regulatory authorities.

With Kleenheat, your natural gas account details are ready and available to access, review whenever you need with My Account. There are countless benefits to a Keenheat login account, making it easy for customers to:

• Make a payment
• Access previous invoices
• Arrange a move
• View your natural gas usage
• Update payment details or arrange direct debit
• Update personal information
• Set up direct debit payments
• Access and activate Kleenheat rewards

For existing Kleenheat natural gas customers who haven't yet registered for My Account, the process is straightforward. With just a few simple clicks, you can set up your My Account and gain access to a host of convenient features.

Should you have any questions or require assistance, Kleenheat's customer service team is available from 8:30 am to 5:00 pm, Monday to Friday, to provide the necessary support. You can call Kleenheat at 13 21 80.

Kleenheat Complaints & Feedback

Kleenheat is dedicated to providing top-notch customer service and continually seeks opportunities for improvement. Whether you appreciate the services provided by Kleenheat or have suggestions for improvement, your feedback is highly valued by their team.

Kleenheat Energy contact methods for complaints are:

• Call: You can reach out to Kleenheat by dialing 13 21 80.
• Email: Send an email to [email protected].
• Fax: Use the fax number (08) 9312 9833 for your correspondence.
• Written Communication: You can also write to Kleenheat at the following address: Kleenheat, PO Box 4184, Myaree Business Centre, WA 6960.

Kleenheat is dedicated to promptly addressing any concerns or feedback you may have. The company strives to achieve resolution at the initial point of contact. However, if a resolution isn't achieved within two (2) business days, your matter will be escalated to a supervisor, manager, or an appropriate personnel for further investigation. Rest assured, you can expect a comprehensive response within 10 business days. Kleenheat is committed to ensuring your issues are addressed effectively and in a timely manner.

In the event that your complaint remains unresolved and you seek an independent review, Kleenheat has a dedicated Customer Advocate who will impartially and independently assess your concerns. To reach the Customer Advocate, you can:

• Call: Contact the Customer Advocate at 13 21 80.
• Email: Reach out via email at [email protected].
• Fax: Use the fax number (08) 9312 9833 for written communication.
• Written Communication: You can write to Kleenheat at the address: Kleenheat, PO Box 4184, Myaree Business Centre, WA 6960.

While Kleenheat aims to resolve all complaints internally, you have the right to escalate your concern to an external party if you remain unsatisfied. Depending on your specific energy service, you can refer your complaint to the following entities:

For Natural Gas, Electricity, or LPG Reticulated Gas Customers:

Energy Industry Ombudsman WA Ltd:

• Address: PO Box Z5386, St Georges Terrace, Perth, WA 6831
• Call: (08) 9220 7588 or 1800 754 004
• Visit: ombudsman.wa.gov.au/energy

For LPG Cylinder or Bulk Customers:

Western Australia Customers: Department of Commerce Consumer Protection

• Call: 1300 304 054

Northern Territory Customers: Consumer Affairs Department:

• Call: 1800 019 319

Kleenheat Pay My Bill

Kleenheat gives customers a variety of options when it comes to paying their energy bills. Check out all the different ways you can pay your Kleengheat energy bill below:

Direct Debit

Setting up automatic payments through direct debit is a simple process. Customers can log in or register for My Account, navigate to "My Details," and enter their bank account or credit card details under the "Direct Debit" option. It's important to note that Monthly Smart Saver and Monthly Energiser options for natural gas come with direct debit payments as standard.

Online

Customers can easily pay their energy bill online by accessing the Kleenheat bill payment link. Customers can pay via this link with no login required.

Centrepay

For those receiving Centrelink payments, the Centrepay bill payment service allows you to have your Kleenheat bill paid directly from your Centrelink payments. To set this up, contact Centrelink directly and provide them with Kleenheat's Centrelink reference number: 555 055 454J.

BPAY

Customers can use BPAY to make payments from their cheque or savings account, either online or over the phone, using the payment details provided on the invoice's payment slip.

Bank Transfer

To make a direct payment via a bank transfer, customers can use Kleenheat's dedicated bank branch (BSB) number. Simply send the payment to the account name "KLEENHEAT GAS PTY LTD" with BSB 036-805. The account number for the payment should include two zeroes followed by the Kleenheat account number. For example, if your account number is 1234567, you would pay using the account number 001234567.

In Person

Customers who prefer to pay in person with cash, credit, or debit card can visit their local Australia Post outlet and follow the payment details provided on the invoice's payment slip.

Cheque

Payments via cheque can be sent along with the payment slip on the invoice, payable to "Wesfarmers Kleenheat Gas Pty Ltd." Send it to PO Box 4184, Myaree Business Centre, WA 6960.

To access past invoices, customers can log in or register for My Account to manage their Kleenheat account online. By selecting "My Bills & Payments," customers can view their invoice history and access previous bills. If needed, paper copies of past bills can be requested by calling 13 21 80, but please note that this may incur an additional cost.

Also, be sure to learn about energy rebates and hidden Centerlink emergency payments for your energy bills.

By Sarah Sheedy

Energy & Telecom SEO Specialist

Sarah is our website & content expert for the Australian energy and telecom market.