Electricity and Gas in Victoria
Energy Ombudsman Victoria (EWOV) for Disputes or Concerns with Your Energy Provider
A guide to the energy ombudsman Victoria (known as EWOV) for free and fair dispute and conflict resolution between an energy company, and customer.
Victorian Energy Compare Guide: Compare Electricity Providers in Victoria
Victoria Solar Rebate: Government solar panels rebates
Electricity Smart Meters in Victoria
Customers in Victoria enjoy a deregulated energy market, meaning they have the power to switch energy providers whenever they want. Discover everything you need to know about electricity and gas in Victoria, Australia so help you choose the best energy provider for you and take control of your electricity and gas usage.
History of the energy market in Victoria
Victoria is part of the National Electricity Market (NEM), which began operation in December, 1998. The NEM is all the various legislative and governing bodies, physical operators, rules, and consumers that make up the electricity market in most of the country and controls every aspect of energy from generation to consumption, while implementing laws to increase competition and protect consumers.
Full retail contestability was implemented in Victoria in 2002, allowing customers to have the right to choose their own energy provider, and in 2019 the Victorian government implemented the Victorian Default Offer, to protect consumers from rising energy prices and offer fair rates to all customers in Victoria.
Victorian default offer (VDO)
The Victorian Default Offer (VDO) is the governmentally-set energy reference price in Victoria. The VDO has two uses:
To act at the reference price when consumers are comparing energy plans. You will usually see a provider state their electricity plan is “X% off the reference price” meaning their plan is less expensive than the government rates.
To act as the standing retail offer all Victoria residents are entitled to be put on, if they don’t qualify for a provider’s discounted rates. You won’t get discounts or cheap rates when on the standing offer, but you will have peace of mind knowing your rates won’t increase frequently and your energy provider can’t charge you more than a certain amount.
You might also be on the VDO if you’ve never compared and switched energy plans on your own. If this is the case, you’re probably being charged a “lazy tax” which could be adding an additional $300+ onto your annual energy costs. Taking the time to compare energy retailers in your area, and finding a better plan, could end up saving you hundreds.
| Distribution Network | VDO on a Flat-Rate tariff* |
|---|---|
| AusNet Services | $1,646 / year |
| Citipower | $1,420 / year |
| Jemena | $1,496 / year |
| Powercor | $1,517 / year |
| United Energy | $1,508 / year |
*Source: Victorian Essential Services Commission, January 2020. Prices based on average annual usage of 4,000kWh/year
Average energy usage in Victoria
Victoria residents have some of the highest energy bills in the country, with the 2019 average electricity bill being between $1,400 and $1,700, depending on factors such as age and household size. Younger households tended to have higher energy bills, while older households over 70 had some of the lowest usage. Those with pools tended to spend over $2,000 a year on electricity costs alone.
Energy prices are on the rise, and not expected to slow down any time soon. By implementing energy saving techniques and measures, you can save on your energy usage.
- Insulate your home: Make sure windows and doors are sealed, hire someone to install insulation, and/or add insulated curtains to your windows
- Purchase an energy efficient reverse-cycle air conditioner: These are among the most efficient types of dual air conditioners/heaters, and by ensuring it has a high star energy efficiency rating, you’ll keep your energy bills lower during those hot summers and cold winters
- Purchase energy efficient appliances: Replace your old appliances with energy efficient replacements, which will save you more down the line than opting for the cheapest model
- Unplug: Unplug things that don’t need to be plugged in when you’re not using them. These energy vampires can sap the electricity from your home, even when they’re not in use, simply by being plugged in. This includes phones and computers at 100% charge, hair dryers or curlers, and microwaves
Selectra can help you save more on energy: Visit our Tips to Save on Your Energy Usage guide for more information
Energy rebates and concessions in Victoria
The Victorian government has a number of rebates and concessions for energy users in the state. These include gas and electricity concessions, solar rebates, and additional incentives to upgrade your household with energy efficient appliances. Whether you’re interested in installing solar onto your rooftop, or need some help with energy bills, these rebates and concessions could save you hundreds of dollars per year.
Energy providers in Victoria
Residents of Victoria enjoy a wide variety of Australian energy providers to choose from, no matter what they are looking for. Some of the greenest, cheapest, and most solar friendly energy providers all retail in Victoria. Below, are a selection of energy providers in Victoria, along with fuel types offered.
| Provider name | Fuel type available |
|---|---|
| 1st Energy | Electricity Gas |
| AGL | Electricity Gas |
| Alinta Energy | Electricity Gas |
| Amaysim Energy | Electricity Gas |
| Amber Electric | Electricity |
| Click Energy | Electricity Gas |
| DC Power Co | Electricity Gas |
| Diamond Energy | Electricity Gas |
| Dodo | Electricity Gas |
| Elysian Energy | Electricity |
| EnergyAustralia | Electricity Gas |
| Energy Locals | Electricity |
| Lumo Energy | Electricity Gas |
| Momentum Energy | Electricity Gas |
| Origin Energy | Electricity Gas |
| Powerclub | Electricity Gas |
| Powershop | Electricity Gas |
| Red Energy | Electricity Gas |
| Simply Energy | Electricity Gas |
| Sumo | Electricity Gas |
| Tango Energy | Electricity |
Cheapest electricity providers in Victoria
When you switch energy providers, price is usually on the top of the list of reasons to pick a different electricity plan. Here you can find some of the cheapest electricity plans in Victoria, with the biggest discounts off the reference price.
| Powerclub Powerbank Home Flat |
Elysian Energy The Good Life |
Tango Energy Home Select |
Simply Energy Simply Energy Saver |
|
|---|---|---|---|---|
| Discount off the reference price |
22% discount | 17% discount | 16% discount | 15% discount |
| Daily supply charge | 79.09c / day | 112.17c / day | 107.80c / day | 113.09c / day |
| Usage rates | 19.35c / kWh | 19.25c / kWh | 20.13c / kWh | 25.17c / kWh |
| Estimated annual cost | $1,102 / year | $1,178 / year | $1,199 / year | $1,207 / year |
*Source: Provider websites. Costs based on 4000kWh average annual usage within the Citipower network. Prices valid August 2020.
Electricity and gas distributors in Victoria
While you purchase your energy from an energy retailer or provider, it’s the energy distributor who actually gets your electricity and gas to your home as well as maintain and repair the energy network. If you are ever experiencing a power outage, or an electricity or gas related emergency, you should call your energy distributor. If you don’t know who your energy distributor is, it should be printed on your most recent electricity or gas bill along with the 24/7 emergency number.
| Service District | Emergency Number | General Number | |
|---|---|---|---|
| Powercor Australia | Western suburbs and western Victoria | 132 412 | 132 206 |
| AusNet Services | Outer northern and eastern suburbs and eastern Victoria | 131 799 | 1300 360 795 |
| United Energy Distribution | Southern suburbs and Mornington peninsula | 132 099 | 1300 131 689 |
| Citipower | City and inner suburbs | 131 280 | 1300 301 101 |
| Jemena | Northern and north-western suburbs | 131 626 SMS service: 0427 840 744 |
1300 131 871 |
| Service District | Emergency Number | General Number | |
|---|---|---|---|
| Multinet Gas | Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland | 132 691 | 1300 887 501 |
| Ausnet Services | Aberfeldie | 136 707 | 1300 360 795 |
| Australia Gas Networks | Merrifield, Heathcote/Wandong Junction, Koo Wee Rup, Mildura | Gas leak: 1800 GAS LEAK Fault 1800 898 220 |
1300 001 001 |
Renewable energy in Victoria
Despite once lagging behind some of the other Australian states, Victoria is now on track to reaching it’s renewable energy goals of 50% by 2030. Currently, over 20% of all energy generation in the state is renewably sourced, and while hydroelectricity was the most popular renewable generation method, solar and wind generation has increased considerably in the last six years. This includes the more than 450,000 homes with small-scale solar PV systems installed.