Powerclub: Wholesale Energy, Powerclub App, Contact, Reviews
Powerclub, a new player in the Australian NEM, takes an innovative approach to retailing energy by offering customers wholesale electricity prices for a membership fee. By blending technology and wholesale energy, Powerclub helps give consumers the power to control their electricity. Read more below to discover all Powerclub can offer, or find out if another Australian energy provider is a better choice.
Overview of Powerclub
Powerclub joined the Australian National Electricity Market in 2017 and offers a different approach to electricity retail. Through an innovative membership program, customers have access to wholesale electricity pricing.
Powerclub aims to bring together the energy and digital worlds in order to help customers really understand how they are using their energy and where the money is going.
Powerclub electricity and solar offers
Powerclub is all about wholesale pricing delivered to the customer, whether it’s through their Powerclub electricity plans, or their solar feed-in tariffs. With an annual membership program, Powerclub is able to give their customers the best pricing available.
Powerclub: How does it work?
Powerclub is able to deliver wholesale electricity prices to its customers through a membership program of $39 annually. To ensure customers don't get caught off guard if, and when, wholesale prices spike, Powerclub has also designed a number of safety nets so customers can avoid bill shock.
- Powerbank: At sign-up, customers deposit a certain amount of money into their Powerclub Powerbank which is used when prices spike so customers are never hit with bill shock at the end of a billing cycle. The amount deposited depends on your location and daily energy usage, and Powerclub helps you to calculate how much you should deposit at sign-up.
- Powerwatch: Powerclub's app is designed to alert consumers when wholesale electricity prices are high, so customers can act to reduce energy consumption to avoid price spikes. This helps ensure customers don’t deplete their Powerbank funds and avoid bill shock later on.
Powerclub assures customers the money in their Powerbank is theirs, and if a customer chooses to cancel their Powerclub service, their Powerbank funds will be refunded back.
Powerclub energy tariff options
Powerclub’s service is available on a flat rate tariff (Powerclub Home Flat) or time-of-use tariff (Powerclub Flex). Powerclub Home Flex requires either a smart meter or a standard meter which supports time-of-use tariffs. Powerclub recommends a smart meter, however, as this allows their app to best suggest ways to reduce energy consumption during a wholesale price spike. All Powerclub members have no exit fees and are free to leave at any time.
Powerclub gasPowerclub currently does not offer natural gas as an energy service, but has said they plan on extending their wholesale rates to Powerclub gas plans in the near future.
What do I pay if I join Powerclub?
Powerclub electricity prices might be confusing if you're used to traditional energy providers who offer flat rates. If you sign up to Powerclub, here is a breakdown of what you'll be paying for your Powerclub energy.
- $39 annual membership fee
- Daily supply charge (under $0.50 per day)
- Powerbank deposit which varies depending on household size and average consumption
- Wholesale usage rates
While Powerclub electricity is offered at wholesale and variable rates, depending on where you live you could save between 20-24% off the reference price.
Solar Energy and Feed-in-Tariff with Powerclub
Powerclub offers a standard feed-in-tariff to solar energy customers, which varies depending on the location. However, in keeping in line with their wholesale promise, at the end of the year, Powerclub reviews the wholesale energy value of your solar exports. Usually, the wholesale value is more than the FiT you received and they will pay you back the difference.
In addition, when wholesale prices spike, Powerwatch alerts customers so they can reduce their electricity usage and sell more solar energy back into the grid for the premium wholesale price.
For customers on the Government Premium FiT, Powerclub will continue to honour the tariff rate in addition to their standard rate.
- Powerclub solar FiT
- NSW: 7c/kWh
- SA: 5.3c/kWh
- QLD: 7.86c/kWh
- ACT: 7c/kWh
- VIC: 10.2c/kWh
Powerclub App: Powerwatch
Powerwatch is the Powerclub app to help monitor energy usage, as well as the wholesale price of electricity. When prices spike, Powerwatch alerts you so you can reduce your usage and save more money. If you have a solar energy system, this can also allow you to sell more solar power back into the grid and earn more per kWh. The Powerwatch app is available to all Powerclub customers on the App Store and Google Play.
Powerclub customer service is available weekdays from 9am to 5pm. While they don't offer many ways to contact Powershop customer service, reviews state that the energy provider is good at calling back and responding to questions or concerns. Customers can call Powerclub at 1300 294 459. Powerclub is also available by email or post:
696 Bourke Street
Melbourne VIC 3000
How to subscribe to Powerclub
New customers interested in Powerclub energy and wholesale pricing can sign up online. When signing up, customers can indicate if they have solar panels and batteries, or a controlled load and then choose the plan they want (Powerclub Home Flat or Flex). After, customers will be prompted to choose their Powerbank deposit, depending on where they live and how big their household is.
Once their Powerbank deposit is set, customers will then be asked to put in their standard details and identification. Customers may be subject to a credit check to ensure eligibility.
Contact Powerclub to move house
Cooling Off PeriodIn Australia, energy customers are entitled to a 10-day cooling-off period. After signing up for a new energy plan, customers get 10 business days to cancel their new plan at any time for any reason, without penalty.
Existing customers looking to move house with Powerclub, or cancel their existing Powerclub membership, can do so by contacting Powerclub directly. Powerclub is available between 9am and 5pm weekdays by phone, email, or post.
To contact Powerclub to move or cancel, customers can call 1300 294 459, email email@example.com or send their request by post to:
696 Bourke Street
Melbourne VIC 3000
Pay your Powerclub electricity bill
Powerclub members can pay their Powerclub bills and membership fees through direct debit. When you sign up for Powershop, you will be requested to provide bank account or card details and fill out a direct debit form.
Reviews of Powerclub
Due to their relative newness in the Australian electricity market, Powerclub does not have many customer reviews available. The only available Powerclub reviews at the moment are through Google, and those are overwhelmingly positive, with 3.9 out of 5 stars. Customers cite the fact that they’ve saved money through Powershop, as well as their helpful customer service. In addition, a number of customers who weren't satisfied changed their Powerclub review from one star to four or five stars, after getting in touch with Powerclub customer service and having the issue resolved.
Is Powerclub energy right for me?
Powerclub is a different approach to traditional energy retail in Australia. Unlike other providers who offer the same rates throughout the year, Powerclub energy is priced using up-to-the-minute wholesale rates. This can help customers who are on top of their energy usage to access great savings and lower energy bills. For someone tech-savvy, who enjoys taking control of their energy, and doesn't mind implementing energy-saving techniques when demand on the grid is high, switching to Powerclub could offer substantial savings.