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NSW Low Income Household Rebate

Low income households might be eligible for the low income household rebate in New South Wales. This program, aimed at those holding either a Pensioner Concession Card, Health Care Card, or DVA Gold Card, gives qualifying households up to $285 per year to assist with the cost of energy bills. If you’re wondering if you qualify, or want to learn more about the low income household rebate, continue reading below.


About the low income household rebate in New South Wales

The low income household rebate in New South Wales is a government energy rebate aimed at assisting low income households in the state with their energy bills. The energy rebate gives qualifying households up to $285 per year, split as a credit on each quarterly bill. The amount you get from the low income electricity rebate is calculated daily, starting the first day you sign up.

Am I eligible to apply for the low income household energy rebate?

Residents of New South Wales can apply for the low income household rebate if they meet the following criteria:

  • You’re a New South Wales resident
  • You’re the account holder of an energy retailer
  • You hold either a Pensioner Concession Card issued by the DVA or Services Australia or a Health Care Card issued by Services Australia, or a DVA Gold Card marked with ‘War Widow’, ‘Totally and Permanently Incapacitated’, or ‘Disability Pension’
  • You are both the energy account holder, and concession card holder

Commonwealth Seniors Health Card holders are not eligible for the low income household rebate. If you’re a senior or pensioner, you can apply for the NSW Seniors Energy Rebate and get up to $200 per year for qualifying households to help with the cost of energy.

How do I apply for the low income household rebate?

If you qualify for the low income household rebate in New South Wales, you can easily apply with your concession card. You only need to call your energy provider and ask for the rebate. You will need to supply your concession card or Health Care Card details in order for the energy rebate to apply. Once done, make sure to request confirmation that the rebate has been applied.

Once the rebate has been applied to your energy account, it will begin to be calculated as a daily amount. Household’s can only receive one low income energy rebate and it’s only available for the account holder’s primary place of residence. If you switch your energy provider in New South Wales you will need to tell your new provider you're receiving the low income energy rebate.

Lower your energy billIf you haven't compared energy providers in New South Wales in a while, you might be paying too much for your energy. Switching your electricity provider to a cheaper plan can save you a couple hundred dollars per year.

What if I am an on supply energy customer? Can I still apply for the low income household rebate?

An on supply energy customer is an energy customer who lives in an on-supplied residential community, retirement village, or strata scheme. If you’re an on supply customer, you receive your energy bill or invoice from your community or village operator or strata manager.

If you’re an on supply customer, you can still receive the low income household government energy rebate, but the process to apply is a little different. If you’re an on supply customer, you can get up to $313.50 per year as a lump sum deposited directly into your bank account with the low income electricity rebate.

Am I eligible for the low income household rebate for on supply customers?

You can apply for the low income energy rebate if you meet the following requirements. If you’re not sure about your eligibility, you can call Services NSW at 13 77 88.

  • You’re NSW resident and on supply energy customer (you get your energy bill or invoice from a community or village operator or strata manager)
  • You hold either a Pensioner Concession Card, or a Health Care Card through Services Australia, or a DVA Gold Card marked either ‘War Widow’ or ‘War Widow Pension’ or ‘Totally and Permanently Incapacitated’ or ‘Diability Pension’

What do I need to apply for the low income household rebate as an on supply energy customer?

When submitting the application for the low income energy rebate, you’ll need to have some information on hand to make sure your application was processed correctly. Make sure you have:

  • A printed copy of your latest energy invoice, in either JPG or PDF file, with your name and address printed on it, as well as the most recent meter readings for your household
  • Personal and contact details
  • Your Pensioner Concession, Health Care, or DVA Gold Card details
  • Bank account details for the electronic funds transfer

The meter reading on your energy invoice must be less than three months old, and taken after 1 July of the current financial year.

How do I apply for the on supply low income household rebate?

You can apply for the low income household rebate as an on supply customer either online, by email, or through the post.

Applying for the low income rebate online is the easiest. All you need to do to apply is:

  1. Select to apply online and either log into or create a MyServiceNSW account
  2. Select ‘Services’ and then ‘NSW Energy Rebates’
  3. Agree to the Terms and Conditions and follow the instructions on the screen
  4. Enter your required details, and upload your energy invoice
  5. Submit the application

You can also download and complete the PDF low income rebate application form and attach a copy of your most recent energy invoice or bill, which can then be sent by mail or email.

Low income household rebate FAQ

What is the low income household rebate in NSW?

The low income household rebate is available to qualifying NSW residents who hold either a Pensioner Concession Card, Health Care Card, or a DVA Gold Card, in order to help low income households with the cost of energy bills.

How much is the low income household rebate?

Retail customers who receive their rebate directly from their energy provider can get up to $285 per year as credits applied to their quarterly energy bill. On supply energy customers can get up to $313.50 per year as a direct lump sum deposited into their bank account.

How do you qualify for low income electricity?

You can qualify for the low income household rebate in New South Wales if you’re a resident of New South Wales, and hold an eligible Concession, Health Care, or DVA Gold Card.

What other government energy rebates are available in New South Wales?

There are a number of energy rebates in New South Wales. These include:

  • The Family Energy Rebate
  • Seniors Energy Rebate
  • Gas Rebate
  • Energy Accounts Payment Assistance Vouchers
  • Medical Energy Rebate for heating and cooling
  • Life Support Energy Rebate

What other ways can I lower my energy bill?

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