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Mate offers some of the cheapest NBN plans & mobile SIM plans in Australia
MATE, one of Australia’s newer telecommunication providers, has promised simple and friendly service since 2014. For more information about MATE, and everything they offer, continue reading below.
Overview of MATE
Australian-based MATE is a telecommunications company that provides mobile and broadband services to customers across Australia. Since its start in 2014, MATE has striven to provide its customers with friendly, local, service and simple plans that include unlimited data and no lock-in contracts.
Founded by twin brothers Dave and Mark Fazio, and Jonathan Dundovic, the small ISP startup has grown in excess of 3000% and now provides service to more than 35,000 Australians across the country.
MATE Network Coverage
MATE is an MVNO and uses parts of the Telstra network. Telstra covers over 98.8% of the population with its network, with most coverage around major cities along the southern coast and additional coverage in smaller areas in the Northern Territory and regional areas. Within the next six months, Telstra hopes to expand its network to include more 4G service to metropolitan areas.
Reviews of MATE
Overall, MATE has good online reviews. Customers cite easy signup and setup with broadband, fast speeds, and minimal dropouts. In the past, customers reported problems with communicating with MATE customer service, but MATE has worked to resolve these issues and more recently, customers have been citing that they receive fast service and their issues are fixed in a timely manner.
MATE Mobile Plans
MATE offers many options for SIM-only plans to customers in Australia, poviding them with reliable and simple mobile plans as well as excellent customer-oriented service.
MATE has five SIM-only mobile phone plans on the Telstra network. Each plan comes with unlimited standard national call and text (including MMS), up to 50GB of data banking, and unlimited international call and SMS to 15 selected countries (excluding MATES good mates plan).
| Plan Info | Good Mates | Better Mates | Great Mates | Best Mates | Brilliant Mates | Soul Mates |
|---|---|---|---|---|---|---|
| Price / month | $25 / month | $30 / month | $35 / month | $40 / month | $45 / month | $55 / month |
| GB / month | 12GB / month | 25GB / month | 32GB / month | 50GB / month | 65GB / month | 150GB / month |
| Unlimited Standard Talk and Text | Yes | Yes | Yes | Yes | Yes | Yes |
| International Talk and Text | No | Yes | Yes | Yes | Yes | Yes |
MATE Internet Plans
MATE offers three plans for customers interested in standalone NBN. All MATE NBN plans come with no lock-in contracts and unlimited data, as well as no setup fee, and fee-free plan changes. In addition, MATE offers all new customers a one-month, risk-free guarantee.
| Plan Info | Crikey Plan NBN 25 | Ripper Plan NBN 50 | No Worries Plan NBN 100/20 | You Beaut Plan NBN 100/40 | Fair Dinkum Plan NBN 250 |
|---|---|---|---|---|---|
| Price | $45 / month First 5 months Then $65 / month | $75 / month | $65 / month First 5 months Then $85 / month | $75 / month First 5 months Then $95 / month | $90 / month First 5 months Then $110 / month |
| Typical Speeds | 25mbps | 48mbps | 95mbps | 95mbps | 202mbps |
| Data | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Customers can bring their own modem when switching to MATE or can purchase a TPINK NBN-ready modem through MATE for $165 at sign-up. Customers who choose to bring their own modem will need to make sure it is compatible with ADSL or NBN, with VDSL capabilities for Fibre-to-the-Node or Fibre-to-the-Basement connections.
Want to bundle?MATE offers customers the opportunity to bundle NBN with any mobile or home phone plan to save $10 on their monthly bill.
MATE ADSL Offers
Currently, MATE no longer offers ADSL internet plans. Due to the broadening of the NBN project, the ADSL network is slowly being phased out and replaced. The best alternative of course is to check out the MATE NBN offers as seen above and decide which one best fits your internet needs.
How to Sign Up to MATE & Activate a SIM-Card
Customers can sign up to MATE mobile or broadband services online. Customers signing up online will need to provide details such as their address (for delivery and connection), and valid identification for a credit check.
Customers signing up for a mobile plan with MATE will need to provide identification as per the Australian government. For more information about ID checks and mobile phones, check out the ACMA.
Once you receive your MATE mobile SIM-card, you can activate it online. Activation will occur during business hours Monday to Friday between 8:30am and 7:00pm, and Saturday to Sunday between 9:00am to 5:00pm, excluding national holidays. Customers porting an existing number are advised it can take up to 24-hours once activation starts.
How to Move with MATE
Existing broadband customers moving with MATE will need to follow the same procedure as cancelling an account and then reopening a new account at their new address. You can call MATE customer service at 13 14 13 to let them know when you would like your service cancelled at your current address, and re-opened at your new address.
It is advised you do this as soon as possible, as connecting your new home to broadband could take two or more weeks, depending on the connection.
Want to Cancel Your MATE Account?
Since MATE mobile and broadband plans come with no lock-in contract, you are free to cancel your MATE plan at any time. Simply call 13 14 13 to get in touch with MATE customer service.
Customers should note that MATE does not offer pro-rata refunds or credits if an account is cancelled mid-billing period.
Contact MATE customer service
MATE offers Australian-based customer service, including phone, email, and live chat support available during business hours Monday to Friday 8:30am to 7:00pm, and Saturday to Sunday between 9:00am to 5:00pm . Customers can call MATE customer service at 13 14 13 to speak with an Australian-based customer service representative.
Alternatively, customers can email [email protected] or find live chat support online.
Posted mail can be sent to MATE at:
MATE
340 Victoria Street
Wetherill Park NSW 2164
Australia
Pay a MATE Bill
Unlike many other providers, MATE only accepts direct debit from a credit or debit card for bill payments. MATE utilizes anniversary billing, which means every month you are billed on the date your account was first activated (if your account started on the 17th of June, the 17th of every month is when your bill payments are due).
MATE sends out your invoice in advance, and payment is due 14 days after the invoice is issued. If you have any trouble paying your bill, contact MATE customer support at 13 14 13 or [email protected] to work out a payment plan or extension.
If there are any issues with debiting your account, MATE will send you an SMS and email stating your account is overdue. After the initial attempt to debit your account, MATE will try again after four days. If after eight days your payment still has not processed, your services may be suspended or disconnected until payment is made.
If you would like to update your direct debit payment method, you can do so by calling MATE customer service at 13 14 13 or by logging into your myMATE customer account and clicking “Update Credit Card”.
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