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TPG is one of the largest broadband providers and mobile virtual network operators (MVNO) in Australia. TPG offers customers mobile and broadband options including NBN and Fibre-to-the-Building. For more information about TPG, read more below and see if they're the right fit for you out of all of Australia's mobile and broadband providers.
TPG is a publicly-traded Australian telecommunications company, and one of the largest internet service providers and mobile virtual network operators in the country. TPG was first founded in 1986 under the name Total Peripherals Group. In 2009, Total Peripherals Group changed its name to TPG. In 2015, TPG acquired iiNet for $1.56 billion.
TPG network coverage is provided by Vodafone which covers 96% of the Australian population. Most coverage is centered around the major cities and outlying regions of Australia. Through Vodafone, coverage is expected to expand within the next three months, particularly in urban areas where 5G coverage is spotty.
TPG modem All TPG NBN plans come with an included dual band 802.11ac Wi-Fi modem
TPG offers NBN and FTTB broadband plans to customers in Australia. Choose between your preferred broadband speeds, and contract preference, and get an included TPG modem with your TPB broadband service.
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TPG NBN plans are available with either a 6-month contract (and $0 set up fee) or on a month-to-month no lock-in contract (with a $99.95 set up fee). All TPG plans come with a TPG NBN modem and include a phone line with pay-as-you-go calling. If you sign up now, you can save up to $15 / month for your first 6 months!
TPG NBN 12 Plan
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TPG NBN 25 Plan
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TPG NBN 50 Plan
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TPG NBN 100 Plan
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TPG Super Fast Plan
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TPG Ultra Speed Plan
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TPG NBN 12 Plan
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TPG NBN 25 Plan
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TPG NBN 50 Plan
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TPG NBN 100 Plan
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TPG Super Fast Plan
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TPG Ultra Speed Plan
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Once you choose your TPG NBN plan, you can also choose to add a Voice Add-on for your home phone. You can choose a pay-as-you-go home phone plan, for $0 per month, or one of TPG’s national or international phone plans.
| TPG Voice Add-on | Voice Add-on Features |
|---|---|
| Pay-as-you-go | $0 Pay as you go calling |
| Oz Talk | $5 / month Unlimited local calls Unlimited standard national calls Unlimited national mobile calls |
| Big Talk | $10 / month Unlimited local calls Unlimited standard national calls 100 international minutes |
| Extra Talk | $15 / month Unlimited local calls Unlimited standard national calls Unlimited national mobile calls Unlimited international calls to 15 countries |
All TPG NBN plans come with pay as you go calling, at no additional cost to you. However, you can choose to include a voice add-on for $10 or $20 per month no matter whether you want to make international calls, or local and national calls.
| Pay as You Go $0 / month | OZ Talk $5 / month | Big Talk $10 / month | Extra Talk $15 / month |
|---|---|---|---|
| Pay as you go rates | Unlimited local, standard national, and mobile calls | Unlimited local, standard national, and mobile calls 100 international minutes | Unlimited local, standard national, and mobile calls Unlimited international calls to 15 countries |
If you’re not someone who makes a lot of calls from your home phone, you might be best choosing a pay as you go home phone plan. TPG pay-as-you-go call rates include:
International call rates vary by destination, so check TPG to find out the call rates for the specific destination you wish to call.
FTTB, or Fibre to the Building, is used to connect apartment buildings, or other multi-home units, to the NBN. TPG offers FTTB plans to Australians living in multi-dwelling buildings, allowing customers there to choose between flexible connection speeds and contract terms.
When signing up to TPG FTTB, you can decide between:
All TPG FTTB plans include a wireless AC dual band modem, with VoIP capability. Right now you can get 50% off the price below for the first 6 months of service!
| FTTB50 $69.99 / month | FTTB100 $74.99 / month |
|---|---|
| Pay as you go calls | Pay as you go calls |
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As a large company, TPG offers many different methods for contacting TPG customer service. Depending on your question or query, you can contact any of the listed TPG customer service departments whether it’s to change your mobile plan, find tech support, or move house.
| TPG Department | TPG Phone Number |
|---|---|
| TPG General Customer Service | 131 423 +612 9007 3023 |
| TPG Sales Mon to Fri: 8am - 10pm Weekends: 8am - 10pm | NBN: 1300 720 016 FTTB: 1300 403 211 Mobile: 1300 242 011 |
| TPG Broadband Tech Support 24/7 | NBN: 1300 997 271 FTTB: 1300 997 274 |
| Internet & Home Phone Customer Service Mon to Fri: 8am - 10pm Weekends: 8am - 10pm | Accounts & Billing: 1300 993 011 Installation Status: 1300 993 012 |
| Plan Change & Moving Home Mon to Sun: 8am-10pm | Plan Change: 1300 920 158 Moving Home: 1300 865 124 |
| Mobile Products & Support 24/7 | Accounts & Billing 1300 993 019 Technical Support: 1300 997 273 Plan Change: 1300 995 152 |
If you’re already a TPG broadband customer, you can easily set up your move and keep your TPG service. You can submit a TPG moving home request either online or through your TPG My Account, by calling 1300 865 124, or requesting a callback online.
When organizing your move with TPG, it’s important to let them know as quickly as possible with information such as your new address, and the date you wish to start the moving process. During the service relocation, TPG will send you emails and SMS updates on the installation process. During this, you’ll be able to continue to use your current service until your new home is active.
As a TPG internet customer, you have access to TPG My Account available online or on the app for iOS and Android. With TPG My Account and mobile app you can:
TPG serves over 2 million customers across Australia with their residential and business services but how do customers feel about the telecom provider?
Some customers find that it is difficult to contact TPG customer service to switch or cancel their plan, however other customers say the coverage and service is great and they don’t experience outages with their service.
To cancel your TPG broadband service, you will need to provide 30 days written notice to [email protected] or call 13 14 23. To cancel your mobile services, dial 1300 993 019.
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