TPG is one of the largest broadband providers and mobile virtual network operators (MVNO) in Australia. TPG offers customers mobile and broadband options including NBN and Fibre-to-the-Building. For more information about TPG, read more below and see if they're the right fit for you out of all of Australia's mobile and broadband providers.
Overview of TPG & TPG network coverage
TPG is a publicly-traded Australian telecommunications company, and one of the largest internet service providers and mobile virtual network operators in the country. TPG was first founded in 1986 under the name Total Peripherals Group. In 2009, Total Peripherals Group changed its name to TPG. In 2015, TPG acquired iiNet for $1.56 billion.
TPG network coverage is provided by Vodafone which covers 96% of the Australian population. Most coverage is centred around the major cities and outlying regions of Australia. Through Vodafone, coverage is expected to expand within the next three months, particularly in urban areas where 4G coverage is spotty.
TPG internet plans
TPG offers NBN and FTTB broadband plans to customers in Australia. Choose between your preferred broadband speeds, and contract preference, and get an included TPG modem with your TPB broadband service.
TPG NBN plans
TPG NBN plans are available with either a 6-month contract (and $0 set up fee) or on a month-to-month no lock-in contract (with a $99.95 set up fee). All TPG plans come with a TPG NBN modem and include a phone line with pay-as-you-go calling.
| TPG NBN plan | TPG NBN plan features |
|---|---|
| NBN12 | 10GB of data $29.99 / month |
| NBN12 | 100GB of data (50GB peak + 50GB off-peak) $49.99 / month |
| NBN12 | Unlimited data $59.99 / month |
| NBN25 | Unlimited data $64.99 / month |
| NBN50 | Unlimited data $69.99 / month |
| BN100 | Unlimited data $79.99 / month |
Once you choose your TPG NBN plan, you can also choose to add a Voice Add-on for your home phone. You can choose a pay-as-you-go home phone plan, for $0 per month, or one of TPG’s national or international phone plans.
| TPG Voice Add-on | Voice Add-on features |
|---|---|
| Pay-as-you-go | $0 Pay as you go calling |
| Oz Talk | $10 / month Unlimited local calls Unlimited standard national calls Unlimited national mobile calls |
| Big Talk | $10 / month Unlimited local calls Unlimited standard national calls 100 international minutes |
| Extra Talk | $10 / month Unlimited local calls Unlimited standard national calls Unlimited national mobile calls Unlimited international calls to 15 countries |
TPG broadband plans: FTTB plans
TPG FTTB plans give customers the ability to choose the perfect broadband plan with unlimited data and phone options. Choose between Standard Speed (to to 12Mbps download speeds) or Superfast Speed (90Mbps typical evening speeds), whether you want an 18-month contract (for a $0 set up fee) or a month-to-month no lock-in contract ($99.95 set up fee) and what type of voice add-on you want. All TPG FTTB plans come with an included broadband modem.
| TPG FTTB plan | FTTB plan features |
|---|---|
| Standard Unlimited data $49.99 / month |
Pay-as-you-go calls |
| Superfast Unlimited data $59.99 / month |
Pay-as-you-go calls |
| Superfast Unlimited data $69.99 / month |
Unlimited local calls Unlimited standard national calls Unlimited national mobile calls 100 international minutes |
| Superfast Unlimited data $79.99 / month |
Unlimited local calls Unlimited standard national calls Unlimited national mobile calls Unlimited international calls to 15 countries |
TPG mobile plans
TPG SIM-only mobile phone plans allow customers to bring their own unlocked phone and get a prepaid SIM card delivered to their door. With a $0 SIM fee, $0 delivery, and no lock-in contract, you can sign up for a TPG mobile plan and then activate it online.
| TPG prepaid mobile plan | TPG prepaid plan features |
|---|---|
| 50MB of data $1 / month |
Standard AU calls: 9.9c/minute + 10c flagfall Standard AU text: 9.9c / text |
| 8GB of data $10 / month For the first three months |
Unlimited standard talk & text |
| 16GB of data $12.50 / month For the first three months |
Unlimited standard talk & text |
| 40GB of data $15 / month For the first three months |
Unlimited standard talk & text 100 international minutes to select countries |
TPG activate & recharge your SIM card
Once you’ve purchased your TPG SIM card, you can easily activate it online using your TPG Account. Simply log into your TPG account using your username, customer ID; mobile number or TPG Home Phone Number, and your password, to activate a new SIM card.
Once your new TPG SIM card is activated, you can recharge your TPG SIM card in the same way. Log into your TPG My Account, and select “View All Mobile Services”. Choose the phone number you want to recharge or add a balance to, and select the amount you wish to add.
TPG contact
As a large company, TPG’s customer service is available to contact many different ways. Depending on your question or query, you can contact any of the listed TPG customer service departments whether it’s to change your mobile plan, find tech support, or move house.
| TPG department | TPG phone number |
|---|---|
| TPG general customer service | 131 423 +612 9007 3023 |
| TPG Sales Mon to Fri: 9am - 10pm Weekends: 9am - 6pm |
NBN: 1300 720 016 FTTB: 1300 403 211 Mobile: 1300 242 011 |
| TPG Broadband Tech Support Mon to Fri: 8am - midnight Weekends: 9am - 9pm |
NBN: 1300 997 271 ADSL: 1300 997 270 FTTB: 1300 997 274 |
| Internet & Home Phone Customer Service Mon to Fri: 8am - 9pm Weekends: 9am - 6pm |
Accounts & Billing: 1300 993 011 ADSL: 1300 997 270 Installation Status: 1300 993 012 |
| Plan Change & Moving Home Mon to Fri: 8am - 9pm Weekends: 9am - 6pm |
Plan Change: 1300 920 158 ADSL: 1300 997 270 Moving Home: 1300 865 124 |
| Mobile Products & Support Mon to Fri: 8am - 9pm Weekends: 9am - 9pm |
Accounts & Billing 1300 993 019 Technical Support: 1300 997 273 Plan Change: 1300 995 152 |
TPG reviews
TPG serves over 2 million customers across Australia with their residential and business services but how do customers feel about the telecom provider?
- Product Review customers give TPG 1.7 out of 5 stars with over 7,000 reviews
- Trustpilot customers give TPG 1.5 out of 5 stars with 95 reviews
Some customers find that it is difficult to contact TPG customer service to switch or cancel their plan, however other customers say the coverage and service is great and they don’t experience outages with their service.
TPG cancellation
To cancel your TPG broadband service, you will need to provide 30 days written notice to cancel@tpg.com.au or call 13 14 23. To cancel your mobile services, dial 1300 993 019.
Read more articles about TPG
TPG Broadband: NBN and FTTB Plans
TPG Mobile Plans, Contact, and Activate & Recharge a TPG SIM Card
TPG Contact for Customer Service, Tech Support, and Account Help