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TPG is one of the largest broadband providers and mobile virtual network operators (MVNO) in Australia. TPG offers customers mobile and broadband options including NBN and Fibre-to-the-Building. For more information about TPG, read more below and see if they're the right fit for you out of all of Australia's mobile and broadband providers.


Overview of TPG & TPG network coverage

TPG is a publicly-traded Australian telecommunications company, and one of the largest internet service providers and mobile virtual network operators in the country. TPG was first founded in 1986 under the name Total Peripherals Group. In 2009, Total Peripherals Group changed its name to TPG. In 2015, TPG acquired iiNet for $1.56 billion. 

TPG network coverage is provided by Vodafone which covers 96% of the Australian population. Most coverage is centred around the major cities and outlying regions of Australia. Through Vodafone, coverage is expected to expand within the next three months, particularly in urban areas where 4G coverage is spotty.

TPG internet plans

TPG offers NBN and FTTB broadband plans to customers in Australia. Choose between your preferred broadband speeds, and contract preference, and get an included TPG modem with your TPB broadband service.

TPG NBN plans

TPG NBN plans are available with either a 6-month contract (and $0 set up fee) or on a month-to-month no lock-in contract (with a $99.95 set up fee). All TPG plans come with a TPG NBN modem and include a phone line with pay-as-you-go calling.

TPG internet plans
TPG NBN plan TPG NBN plan features
NBN12 10GB of data
$29.99 / month
NBN12 100GB of data
(50GB peak + 50GB off-peak)
$49.99 / month
NBN12 Unlimited data
$59.99 / month
NBN25 Unlimited data
$64.99 / month
NBN50 Unlimited data
$69.99 / month
BN100 Unlimited data
$79.99 / month

Once you choose your TPG NBN plan, you can also choose to add a Voice Add-on for your home phone. You can choose a pay-as-you-go home phone plan, for $0 per month, or one of TPG’s national or international phone plans.

TPG home phone plans
TPG Voice Add-on Voice Add-on features
Pay-as-you-go $0
Pay as you go calling
Oz Talk $10 / month
Unlimited local calls
Unlimited standard national calls
Unlimited national mobile calls
Big Talk $10 / month
Unlimited local calls
Unlimited standard national calls
100 international minutes
Extra Talk $10 / month
Unlimited local calls
Unlimited standard national calls
Unlimited national mobile calls
Unlimited international calls to 15 countries

TPG broadband plans: FTTB plans

TPG FTTB plans give customers the ability to choose the perfect broadband plan with unlimited data and phone options. Choose between Standard Speed (to to 12Mbps download speeds) or Superfast Speed (90Mbps typical evening speeds), whether you want an 18-month contract (for a $0 set up fee) or a month-to-month no lock-in contract ($99.95 set up fee) and what type of voice add-on you want. All TPG FTTB plans come with an included broadband modem.

TPG Fibre-to-the-building plans
TPG FTTB plan FTTB plan features
Standard
Unlimited data
$49.99 / month
Pay-as-you-go calls
Superfast
Unlimited data
$59.99 / month
Pay-as-you-go calls
Superfast
Unlimited data
$69.99 / month
Unlimited local calls
Unlimited standard national calls
Unlimited national mobile calls
100 international minutes
Superfast
Unlimited data
$79.99 / month
Unlimited local calls
Unlimited standard national calls
Unlimited national mobile calls
Unlimited international calls to 15 countries

TPG mobile plans

TPG SIM-only mobile phone plans allow customers to bring their own unlocked phone and get a prepaid SIM card delivered to their door. With a $0 SIM fee, $0 delivery, and no lock-in contract, you can sign up for a TPG mobile plan and then activate it online.

TPG SIM-only plans
TPG prepaid mobile plan TPG prepaid plan features
50MB of data
$1 / month
Standard AU calls: 9.9c/minute + 10c flagfall
Standard AU text: 9.9c / text
8GB of data
$10 / month
For the first three months
Unlimited standard talk & text
16GB of data
$12.50 / month
For the first three months
Unlimited standard talk & text
40GB of data
$15 / month
For the first three months
Unlimited standard talk & text
100 international minutes to select countries

TPG activate & recharge your SIM card

Once you’ve purchased your TPG SIM card, you can easily activate it online using your TPG Account. Simply log into your TPG account using your username, customer ID; mobile number or TPG Home Phone Number, and your password, to activate a new SIM card.

Once your new TPG SIM card is activated, you can recharge your TPG SIM card in the same way. Log into your TPG My Account, and select “View All Mobile Services”. Choose the phone number you want to recharge or add a balance to, and select the amount you wish to add.

TPG contact

As a large company, TPG’s customer service is available to contact many different ways. Depending on your question or query, you can contact any of the listed TPG customer service departments whether it’s to change your mobile plan, find tech support, or move house.

How to call TPG
TPG department TPG phone number
TPG general customer service 131 423
+612 9007 3023
TPG Sales
Mon to Fri: 9am - 10pm
Weekends: 9am - 6pm
NBN: 1300 720 016
FTTB: 1300 403 211
Mobile: 1300 242 011
TPG Broadband Tech Support
Mon to Fri: 8am - midnight
Weekends: 9am - 9pm
NBN: 1300 997 271
ADSL: 1300 997 270
FTTB: 1300 997 274
Internet & Home Phone Customer Service
Mon to Fri: 8am - 9pm
Weekends: 9am - 6pm
Accounts & Billing: 1300 993 011
ADSL: 1300 997 270
Installation Status: 1300 993 012
Plan Change & Moving Home
Mon to Fri: 8am - 9pm
Weekends: 9am - 6pm
Plan Change: 1300 920 158
ADSL: 1300 997 270
Moving Home: 1300 865 124
Mobile Products & Support
Mon to Fri: 8am - 9pm
Weekends: 9am - 9pm
Accounts & Billing 1300 993 019
Technical Support: 1300 997 273
Plan Change: 1300 995 152

TPG reviews

TPG serves over 2 million customers across Australia with their residential and business services but how do customers feel about the telecom provider?

  • Product Review customers give TPG 1.7 out of 5 stars with over 7,000 reviews
  • Trustpilot customers give TPG 1.5 out of 5 stars with 95 reviews

Some customers find that it is difficult to contact TPG customer service to switch or cancel their plan, however other customers say the coverage and service is great and they don’t experience outages with their service.

TPG cancellation

To cancel your TPG broadband service, you will need to provide 30 days written notice to cancel@tpg.com.au or call 13 14 23. To cancel your mobile services, dial 1300 993 019.

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