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Energy Rebates NSW | Full List of Rebates for 2022

Concessions and rebates NSW

Residents in New South Wales have access to a number of rebates, concessions, and schemes available to them through the state and federal government. If you’re having financial difficulties, or are eligible for a little extra help with your electricity and gas bills, you can find all available concessions and rebates in New South Wales by reading more below.


Here is a list of all the energy rebates available in NSW with how much they offer and who they are for:

Complete List of Energy Rebates in NSW
Rebate Name: Amount:* Recipients:
1. Family Energy Rebate $180 Rebate Families with dependent children or students.
Recipients of the Family Tax Benefit
2. Low Income Household Rebate $285 / year Families, Seniors, Pensioners & Veterans with difficulty paying their energy bills
3. EAPA Voucher $50 voucher Short term aid for those facing financial difficulty
4. The NSW Seniors Energy Rebate $200 / year Self-funded retirees with a Commonwealth Seniors Health Card (CSHC)
5. Gas Rebate Up to $121 / year Low-income families, pensioners and veterans with gas at their property
6. Life Support Rebate Depends on the device(s) People dependent on life support equipment
7. Medical Energy Rebate Up to $285 / year People with medical conditions that cause difficulty regulating body temperature
8. Solar for Low-income Households Save up to $600 / year Families, Seniors, Pensioners & Veterans with difficulty paying their energy bills
9. Empowering Homes Solar Loan Up to $14,000 Homeowners living within valid postcodes making under $180,000/year
10. Energy Savings Scheme Varies by upgrade Homeowners and business owners in NSW

* Rebate amount depends on your specific conditions and eligibility criteria. You could receive more depending on your eligibility for other combinable rebates. You could receive less depending on your specific eligibility criteria.

1. NSW Family Energy Rebate

If you’re a household with dependent children, you could be eligible for the Family Energy Rebate in New South Wales.

The Family Energy Rebate is available for both retail customers and on-supply customers.

  • What is Retail vs. On-supply?
  • Retail customers receive their energy bills directly from their energy provider.
  • “On-supply” customers receive their energy bill from a strata manager or community operator in a residential community, retirement village or strata scheme.

How Much is the Family Energy Rebate NSW?

How much you get from the Family Energy Rebate depends on how you receive your energy.

  • Retail energy customers can receive up to $180
  • On-supply customers can get up to $198 when combined with the low-income household rebate.

Who is Eligible for the Family Energy Rebate in NSW?

To be eligible for the Family Energy Rebate you must:

  • Be a resident of NSW
  • Hold an energy retailer account or be the named customer on the on-supply bill of an energy retailer
  • Have received the Family Tax Benefit for the previous year, and have had your entitlement to the FTB payments finalised by Centrelink.
  • Make sure the person who files the Family Energy Rebate application is also the registered FTB recipient

How to Apply for the Family Energy Rebate

After you’ve made sure you have filed your taxes for the last year with the Australian Taxation Office, and your FTB was finalised, you should receive a confirmation letter from Service Australia stating it was finalised.

Following this letter, you can apply for the Family Energy Rebate.

To apply for the Family Energy Rebate you need to supply:

  1. Your Services Australia Customer Reference Number (CRN) and/or your Department of Veterans' Affairs (DVA) number
  2. Personal information and contact details
  3. A copy of your most recent energy bill

Once you have all the necessary information, you can either apply online with MyServiceNSW or download the Family Energy Rebate application form with an attached copy of your recent energy bill and either send it by post or email.

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2. Low Income Household Rebate NSW

The Low Income Household Rebate in New South Wales is available as a yearly payment to help support low-income households in NSW with the cost of energy bills.

It’s available for both retail customers and on-supply customers.

How much is the Low Income Household Rebate?

How much you can receive from the Low Income Household Rebate depends on your eligibility criteria.

  • Retail customers can receive up to $285 in credit per year, divided over each quarterly energy bill.
  • On-supply customers can receive up to $313.50 in a lump sum deposited into their bank account once each financial year.

Who is eligible for the NSW Low Income Household Rebate?

Residents of New South Wales must have the following in order to be eligible for the Low Income Household Rebate:

  • Either be the account holder for an energy retailer or be an on-supply customer of an energy retailer
  • Hold one of the following: A Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia, a Health Care Card issued by Services Australia, or a DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

How do I apply for the NSW Low Income Household Rebate?

To apply for the Low Income Household Rebate in New South Wales, retail customers simply need to contact their energy provider to request the rebate, and give their concession or Health Card details.

On-supply customers can apply online through MyServicesNSW or with an application form by post or email.

Here's how on-supply customers can apply for the NSW Low Income Household Rebate:

  • Supply a printed copy of your last energy invoice, with your name and address as well as the most recent dates of your meter reading.
  • Supply your personal information and contact details
  • Supply your concession, healthcare, or veterans card
  • Supply your bank account details

3. Energy Accounts Payment Assistance Scheme (EAPA)

The EAPA scheme is another rebate in NSW that is available to people in a sudden, short-term financial crisis that's causing them to have difficulty paying their household energy bills.

With the EAPA, $50 vouchers will be sent directly to your energy retailer to help pay your gas or electricity account. To qualify for an EAPA voucher you must undergo an eligibility assessment through a government representative or approved EAPA provider.

Who is Eligible for the EAPA?

You are eligible for the EAPA scheme if you meet the following requirements:

  • You are a resident of NSW and are applying for your primary place of residence with an active energy account
  • You have your name as the account holder on your energy account and energy bills
  • You are experiencing a short-term financial crisis which has impacted your ability to pay your energy bill either in part, or in full

You are not be eligible for the EAPA scheme if:

  • You use LPG
  • You live in an embedded network or are “on-supply”
  • You have already paid your energy bill
  • You have a business account
  • You are not the account holder
  • You closed your energy account

What do I need to apply for the EAPA?

You need to submit several documents to be able to apply to the Energy Accounts Payment Assistance Scheme.

To apply for an EAPA Voucher you'll need the following:

  • A MyServicesNSW account
  • Two documents to prove your identity which must both batch the name on the supply address of the energy account
  • Personal and contact information
  • A copy of your current energy bill
  • Confirmation you are already on a hardship plan through your energy retailer
  • Evidence of a financial crisis such as a termination notice or medical bills (optional)

If you are currently in a dispute with your supplier regarding the above, you can always reach out to the energy ombudsman for the proof you need.

How Do I Apply for the EAPA?

You can apply for the EAPA vouchers online through Services NSW or through an approved non-government EAPA provider such as Anglicare, Salvation Army, or Wesley Mission.

You can apply directly on the Services NSW website, however, you will need to have a MyServicesNSW account to complete your application.

You will receive a confirmation email once you have successfully submitted your application, and in 2-4 weeks you will be called by a government representative for an eligibility assessment.

If you’re applying through a non-government provider, you can directly contact one of the approved providers available.

You might prefer to apply for the EAPA through a non-government provider if you:

  • Want an in-person assessment
  • Don’t have an email address
  • Are looking for other support such as loans, financial counselling, or other assistance

4. Seniors Energy Rebate NSW

The Seniors Energy Rebate is a rebate from the government to assist seniors with the cost of their electricity.

Residents of New South Wales with a Commonwealth Seniors Health Card (CSHC) can apply for the Eligible seniors can receive up to $200 per household for each financial year, deposited directly into their bank account or Credit Union.

To qualify for the Seniors Energy Rebate you will need the fol:

  • To be a resident of NSW
  • To have a valid CSHC through Centrelink or the Department of Veterans’ Affairs
  • To apply for the rebate for your primary residence

Eligible seniors can apply directly online for the Senior Energy Rebate, and submit the required details including personal information, contact details, and banking or Credit Union details.

Once you’ve successfully submitted your application, you should receive your payment within five working days, directly into your bank account.

  • Important notes about the Senior Energy Rebate
  • This is not applicable for gas accounts, and is for electricity accounts only
  • Households can only receive one Senior Energy Rebate per financial year, even if more than one retiree lives at the same address
  • You will need to reapply for the rebate each year

5. Gas Rebate NSW

The Gas Rebate in New South Wales is a rebate that is offered to people who use gas at home.

The gas rebate is available to both retail customers and on-supply customers in New South Wales.

How Much is the Gas Rebate in NSW?

The amount you receive for the Gas Rebate depends on your specific circumstances.

  • Retail customers can receive up to $110 per year, divided into four for each quarterly gas bill.
  • On-supply customers can receive one lump sum of up to $121 per year, deposited directly into their bank account.

Who is Eligible for the NSW Gas Rebate?

You must meet the following requirements to be eligible for the NSW Gas Rebate:

  • Be a resident of New South Wales
  • Retail customers: Be the account holder of a gas retailer
  • On-supply customers: Either be an on-supply customer for a gas retailer, or buy/refill LPG bottled gas for your household needs
  • Hold either: A Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia, a Health Care Card issued by Services Australia, or a DVA gold card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA)

How Do I Apply for the Gas Rebate?

If you’re a retail customer, you can apply to the Gas Rebate in New South Wales by directly contacting your gas retailer and providing your concession or Health Care Card details.

On-supply customers, however, can apply either online through MyServicesNSW and following the on-screen instructions, or downloading a Gas Rebate application and either sending it by post or email.

On-supply customers should note they will need a gas bill with a meter reading done before 1 July and less than 3 months old. You should have access to previous meter readings if you have a smart meter.

LPG customers will also need their most recent LPG purchase to have been done during the current financial year.

6. Life Support Rebate

If you, or someone living with you, is a resident of New South Wales and uses approved energy-intensive medical equipment at home, such as a home dialysis machine, ventilator, or oxygen concentrator, you might be eligible for the Life Support Rebate.

This rebate is available to both retail customers, and those living in an embedded network and covers some of the following equipment:

How Much Does the Life Support Rebate Pay?
Medical Device & Equipment Daily Payout Rate
Power Wheelchairs for Quadriplegics $0.25
Oxygen Concentrators (FT) $2.59 (must be in use 24/7)
Oxygen Concentrators (PT) $1.54 (not used 24/7)
Positive Airways Pressure Device (PAP) (FT) $0.59 (must be in use 24/7)
Positive Airways Pressure Device (PAP) (PT) $0.30 (not used 24/7)
Enteral Feeding Pump $0.37
External Heart Pump $0.09
Home Dialysis $1.28
Phototherapy Equipment $3.07
Total Parenteral Nutrition (TPN) Pump $0.70
Ventilators $3.07

If you or someone living at your address is a resident of NSW with a verified medical condition that has been assessed by a registered medical practitioner who has approved of the use of at-home life support equipment, you might be eligible to apply.

To apply for the Life Support Rebate, retail customers will need to download the PDF form, which needs to be filled out by both the applicant and a registered medical practitioner, which can then be sent directly to your energy retailer.

On-supply customers can either apply online directly through MyServicesNSW or download the application to be completed by both the applicant and medical practitioner and sent by post or email.

  • Important information about the Life Support Energy Rebate
  • Applicants will need to reapply every two years
  • One applicant can receive more than one rebate if they use more than one machine
  • Multiple people in the house can receive the rebate if multiple applications are submitted
  • The rebate can be part-time or full-time depending on the machine used

7. Medical Energy Rebate

The Medical Energy Rebate is available to residents of New South Wales, who are unable to self-regulate their body temperature when exposed to extreme heat or cold.

Retail customers can receive up to $71 in credit each quarter (for a total of up to $285 / year) for medical heating and cooling expenses.

On-supply customers can receive a lump sum of $313.50 directly deposited into their bank account.

Residents of New South Wales could be eligible for the Medical Energy Rebate if:

  • They have the inability to self-regulate their body temperature and have been assessed by a medical practitioner, who has been treating the applicant for at least three months
  • Meet at least one Primary and one Secondary Qualifying Condition
  • Hold one of the following concession cards: A Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia, or a Health Care Card issued by Services Australia, or a DVA Gold Card

Retail applicants can apply for the Medical Energy Rebate by downloading the PDF and filling out the required sections. You will also need your medical practitioner to fill out the relevant sections as well. Once completed, you can send the form directly to your energy retailer.

On-supply customers can fill out an application for the Medical Energy Rebate directly online through MyServicesNSW or download and fill out a PDF, with your GP or medical practitioner filling out the relevant sections.

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8. Solar for Low-Income Households NSW

Low-income households in New South Wales could be eligible for the Solar for Low-Income Household rebate.

Up to 3,000 low-income households in New South Wales are being chosen for a 3kW solar system to be installed in their homes.

You must meet the following requirements to qualify for the Solar for Low Income Household rebate:

  • Currently be receiving the Low Income Household rebate
  • Agree to not receive the Low Income Household rebate for ten years
  • Hold a valid Pensioner or Department of Veterans’ Affairs Gold card
  • Own your own home and not have a solar PV system already installed
  • Live in one of the following regions: Central Coast, North Coast, Sydney – South, Illawarra – Shoalhaven, or South Coast

Interested households can sign-up online, and must provide:

  • A Council rates notice or similar proof that you own your home
  • A recent electricity bill that confirms you receive the Low Income Household Rebate
  • A scan or image of your valid and up-to-date Pensioner or Department of Veterans' Affairs Gold Card

If you are having trouble paying your bill, and don't qualify for an energy rebate, you can always take a look at comparing energy plans to switch companies for a cheaper energy plan.

9. NSW Empowering Homes Solar Loan

The Empowering Homes Solar Loan is an interest-free loan offered by the NSW government for installing solar panels or a solar battery system at your property.

  1. If you want to install solar panels you can get an 8-year interest free loan of up to $14,000.
  2. If you want to install a retrofit solar battery storage system to your existing solar rig, you can get a 10-year interest free loan of up to $9,000.

Who is Eligible for the Empowering Homes Solar Loan?

You are eligible for the Empowering Homes Solar Loan if you meet the following criteria.

  • A household income of $180,000 or less per year.
  • Be the owner and current resident of a grid-connected home and have the right to install a system.
  • Meet the criteria for loan approval.

How to apply for an Empowering Homes Solar Loan

To apply for the Empowering Homes Solar Loan you must contact an approved installer. The installer will give you a quote for the project which will be submitted to the Services NSW platform.

From there, simply log, in and accept the quote and the application will be processed.

STC Scheme: If you install solar panels in Australia, you immediately qualify for the STC Small Technology Certificates scheme offered by the Australian Government. This scheme can help you save 30-40% on your solar panels on top of the solar loan you receive from NSW. See the full list of NSW solar rebates.

10. NSW Energy Savings Scheme (ESS)

The NSW Energy Savings Scheme is a massive scheme offered through the NSW government to help home and business owners make energy-efficient upgrades to their properties.

The scheme covers:

  • Lighting
  • Furnaces
  • HVAC systems
  • Hot water & steam systems
  • Compressed air systems
  • Motors, pumps, and fans
  • Refrigeration
  • Power systems
  • Change & control systems

To apply for this scheme, you simply need to contact an approved supplier and mention the ESS and what you would like to upgrade. From there the supplier will walk you through the necessary steps and will handle the rebate process for you.

Once you have a quote from a supplier, they will calculate how much savings you can receive from the ESS and will convert these savings into Energy Savings Certificates. The Certificates are then sold to energy companies and the remaining money will be credited to you as a discount on your upgrade.

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