iiNet Broadband | Internet Plans, Rates, and Reviews

iiNet is one of Australia’s more popular broadband providers, as they provide flexibility and customization to make sure customers get the services that fit their needs and lifestyle. First founded in a suburban garage in 1993, it now offers everything from NBN plans, to cable broadband and other NBN-alternatives, as well as SIM-only mobile phone plans. Discover more about iiNet and all of Australia's broadband and telecom providers, by reading more below.

iiNet Internet Plans

No matter the broadband connection available at your home, iiNet probably has a plan available for you. For more information about iiNet NBN and fibre keep reading below.

iiNet NBN Plans

iiNet has four NBN plans where an NBN connection is available. Customers can choose either a 6-month contract, or month-to-month contract with their iiNet NBN plan, as well as either purchase an iiNet modem or bring your own. An iiNet modem will cost an additional $192 upfront. 

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All iiNet NBN plans come with pay-as-you-go calls, but if you have an iiNet modem you can add a call pack for an additional cost per month.

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iiNet Fibre to the Home Plans

If you have an fibre connection to your home, iiNet Fibre to the Home is available in select locations. FTTH plans all come with unlimited data, and start at $69.99 per month, with a $79 activation fee. All FTTH plans come with pay-as-you-calling, but you can add an additional call pack (either local national & mobile calls or international calls) for an additional $10 per month.

If you already have a FTTH-enabled modem, you can bring your own, or get an iiNet modem with an additional upfront cost of $59.95.

iiNet Broadband Plans

Depending on where you live, you might have an NBN alternative available to you. iiNet has FTTB, VDSL2, and cable broadband plans available. All iiNet broadband plans come with an included modem, and customers can choose to bundle a Fetch Entertainment plan, and call pack, for an additional monthly fee.

iiNet Speed Rest Discover how fast your internet is with our internet speed test, and learn ways you might be able to improve your broadband connection

iiNet Contact & Support

iiNet has extensive customer support available to residential customers, available by both phone or email. Below you can find the residential iiNet contact number and email for each department, depending on the question or concern you might have.

iiNet Toolbox Account Management

All iiNet customers also have access to iiNet Toolbox, their online account management service. With iiNet Toolbox, you can track and manage almost every part of your iiNet services. This includes:

• Tracking your mobile broadband usage, calls, and texts
• Change your plans
• Purchase additional data
• Pay a bill & manage your payment details
• Add additional services to your account
• Update personal and account information

If you’re an iiNet customer, you can sign into your iiNet Toolbox account with the username located on your invoice. If you plan to move house with iiNet, you can do this on the iiNet Toolbox as well or by calling one of their providers!

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iiNet Reviews

Reviews across the internet from iiNet customers are mixed, as all provider reviews are. iiNet has won a number of awards for their broadband and customer service.

Customers have mentioned occasional dropouts with their internet, but cite that calling iiNet customer service resulted in either a quick fix or at least customer service telling them of any work being done in the area that could result in a loss of service.

• Speedy Customer Service - iiNet has won a number of awards for their customer service, and reviews cite that any issues are resolved quickly
• Fast Internet - Customers say that the average speeds of their internet are quite fast and reliable
• Dropped Service - Occasional loss of internet which is often quickly resolved
• High Fine Print Fees - iiNet does have multiple start-up fees for their services that aren’t mentioned explicitly which can add up quickly

How to Cancel Your iiNet Service

To cancel a service with iiNet, you may call their sales team at 13 22 58. It should be noted that any service on a contract may require you to pay out any remaining outstanding payments. To close your iiNet account completely, dial 1300934 515 .

If you are absolutely unable to call for whatever reason you can also email [email protected] however this is not recommended unless you have no way to call iiNet.