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iiNet is one of Australia’s more popular broadband providers, as they provide flexibility and customization to make sure customers get the services that fit their needs and lifestyle. First founded in a suburban garage in 1993, it now offers everything from NBN plans, to cable broadband and other NBN-alternatives, as well as SIM-only mobile phone plans. Discover more about iiNet and all of Australia's broadband and telecom providers, by reading more below.

iiNet internet plans

No matter the broadband connection available at your home, iiNet probably has a plan available for you. For more information about iiNet NBN, fibre, or VDSL2, keep reading below.

iiNet NBN plans

iiNet has four NBN plans where an NBN connection is available. Customers can choose either a 6-month contract, or month-to-month contract with their iiNet NBN plan, as well as either purchase an iiNet modem or bring your own. An iiNet modem will cost an additional $59.95 upfront if you choose a 6-month contract or $99.95 with a month-to-month plan.

iiNet NBN plans
iiNet NBN12 iiNet NBN25 iiNet NBN50 iiNet NBN100
500GB of data
$59.99 / month
Unlimited data
$69.99 / month
Unlimited data
$74.99 / month
Unlimited data
$89.99 / month

All iiNet NBN plans come with pay-as-you-go calls, but if you have an iiNet modem you can add a call pack for an additional cost per month.

iiNet NBN call packs
Pay As You Go Unlimited Calls International Top 20
$0 / month
Rates starting at 15c
$5 / month
Unlimited standard national calls to mobiles and landlines
$10 / month
Unlimited international calls to 20 selected destinations (landlines only)

iiNet Fibre to the Home plans

If you have an fibre connection to your home, iiNet Fibre to the Home is available in select locations. FTTH plans all come with unlimited data, and start at $69.99 per month, with a $79 activation fee. All FTTH plans come with pay-as-you-calling, but you can add an additional call pack (either local national & mobile calls or international calls) for an additional $10 per month.

If you already have a FTTH-enabled modem, you can bring your own, or get an iiNet modem with an additional upfront cost of $59.95.

iiNet FTTH plans
Fibre25
21.3Mbps typical evening speed
Fibre50
36Mbps typical evening speed
Fibre100
50Mbps typical evening speed
$69.99 / month
Unlimited data
$79.99 / month
Unlimited data
$99.99 / month
Unlimited data

iiNet broadband plans

Depending on where you live, you might have an NBN alternative available to you. iiNet has FTTB, VDSL2, and cable broadband plans available. All iiNet broadband plans come with an included modem, and customers can choose to bundle a Fetch Entertainment plan, and call pack, for an additional monthly fee.

iiNet broadband plans
iiNet FTTB
$59.99 / month
iiNet VDSL2
$39.99 / month first 12 months
$79.99 / month after
iiNet cable
$39.99 / month first 12 months
$79.99 / month after
Unlimited data
90Mbps typical evening speed
Modem included
$99.95 activation fee with no lock-in contract
$0 activation with 6-month contract
Unlimited data
74.2Mbps typical evening speed
Modem included
No lock-in contract
$59.99 activation fee
Unlimited data
300Mbps typical evening speed
Modem included
No lock-in contract
$59.99 activation fee

iiNet speed test Discover how fast your internet is with our internet speed test, and learn ways you might be able to improve your broadband connection

iiNet mobile phone plans

iiNet SIM-only mobile phone plans are available to Australians on the Vodafone mobile network. iiNet mobile phone plans have $0 delivery, and $0 SIM cards, so you just pay for your service, and come on a month-to-month no lock-in contract, so you can cancel your service at any time.

iiNet mobile plans
6GB of data 14GB of data 25GB of data 30GB of data
$10 / month first 6 months
$19.99 / month after
Unlimited standard national talk & text
$12.50 / month first 6 months
$24.99 / month after
Unlimited standard national talk & text
$15 / month first 6 months
$29.99 / month after
Unlimited standard national talk & tex
$20 / month first 6 months
$39.99 / month after
Unlimited standard national talk & text
100 international minutes

iiNet contact & support

iiNet has extensive customer support available to residential customers, available by both phone or email. Below you can find the residential iiNet contact number and email for each department, depending on the question or concern you might have.

iiNet email & phone number
iiNet Sales
M-F: 8am to11pm
Sat & Sun: 8:30am to 8pm
Public Holidays: 8:30am to 8pm
iiNet Tech Support
24/7
iiNet Billing
M-F: 9am to 9:30pm
Sat & Sun: 9am to 6pm
Public Holidays: 9am to 9:30pm
131 917
sales@iinet.net.au
132 258
support@iinet.net.au
132 258
accounts@iinet.net.au

iiNet Toolbox account management

All iiNet customers also have access to iiNet Toolbox, their online account management service. With iiNet Toolbox, you can track and manage almost every part of your iiNet services. This includes:

  • Tracking your mobile broadband usage, calls, and texts
  • Change your plans
  • Purchase additional data
  • Pay a bill & manage your payment details
  • Add additional services to your account
  • Update personal and account information

If you’re an iiNet customer, you can sign into your iiNet Toolbox account with the username located on your invoice.

iiNet reviews

Reviews across the internet from iiNet customers are mixed, as all provider reviews are. iiNet has won a number of awards for their broadband and customer service.

Customers have mentioned occasional dropouts with their internet, but cite that calling iiNet customer service resulted in either a quick fix or at least customer service telling them of any work being done in the area that could result in a loss of service.

  • Speedy Customer Service - iiNet has won a number of awards for their customer service, and reviews cite that any issues are resolved quickly
  • Fast Internet - Customers say that the average speeds of their internet are quite fast and reliable
  • Dropped Service - Occasional loss of internet which is often quickly resolved
  • High Fine Print Fees - iiNet does have multiple start-up fees for their services that aren’t mentioned explicitly which can add up quickly

How to cancel your iiNet service

To cancel a service with iiNet, you may call their sales team at 13 22 58. It should be noted that any service on a contract may require you to pay out any remaining outstanding payments. To close your iiNet account completely, dial 1300 796 178.

If you are absolutely unable to call for whatever reason you can also email billing@iinet.net.au however this is not recommended unless you have no way to call iiNet.

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